旅游公司培训(英文版).doc

TRAVEL COMPANYBack groupThe travel company was established in January 1, 2000. The establishment of the company named Black Wind, and then, as the 2008 Beijing Olympic Games setting effort, became the large travel company and the industry top ten. August 8, 2008 officially changed its name to Blink Travel Company. Since the class of Professor olive , the company leaders attaches great importance , which in this decade to do the following statistics of accidents：No accident 45%Common Accidents 30%Emergencies and major incidents 10% Other 15%From the chart, we know ：The company also there are factors of instability, such as in Emergencies and major incidents, in 2005, when there was a relatively large drowning accidents, a passenger would not listen to the tour guides, and swim out of the safe waters, Led to death of a passenger. The tour guides was due to a lack of general knowledge of first aid, so the company also has certain responsibilities.In a common accident, we are missing some first aid knowledge. For example, in the car, there are some visitors will sicknesses, physical discomfort, even at the onset of the disease, the tour guides lack of general knowledge of first aid.6 / 6Session PlanSession PlanTarget Group: Staff (The tour guides，The drivers)Session Title/Objective: Drowning first aid steps ，safe driving and first aid Learning Outcomes: Learn first aid drowning，Understand rule of driving and the knowledgeof first aidTime (mins)Main points, methods and learning aids5minsIntroductionGet attention: QuestionsLink: Roll playOutcomes: Understand the importance of race against timeLearn first aid drowningStructure: Explain the session structureStimulation: Rewards with small prizes50minsBodyPresentationActivitySummaryThe importance of race against timediscussionUnderstand the importance of race against timePresentationActivitySummaryThree steps of drowning first aidPPT,group activitiesLearn first aid drowning and the attention points in the ambulance knowledge 5minsConclusionOutcomes: Understand the importance of race against timeLearn first aid drowningFeedback: Question timeFuture: Practical operationComments: According to the content of this lesson to do the practical operation next lessonScheduleFirstSecondThirdForthfifthIntroductionTraining of tour guidesTraining of the driversTraining of tour guidesTraining of the driversafternoonTraining of tour guidesTraining of the driversTraining of tour guidesTraining of the driversSession PlanTime (mins)Main points, methods and learning aids5minsIntroduction在introduction介绍环节里，以下这几点，要用什么样的内容，或手段Get attention: Questions “what is the four are not allowed of driving？”Link: videoOutcomes: Understand rule of driving and the knowledgeof first aidStructure: Explain the session structureStimulation: Rewards with bonus40minsBodyPresentationActivitySummaryThe rules of safe drivingDiscussionvideoRemember the rules of safe drivingPresentationActivitySummarythe knowledge of first aidgroup activitiesroll playKnow how to deal with the accident during the car5minsConclusionOutcomes: Understand rule of driving and the knowledgeof first aidFeedback: Question timeFuture: Practical operationComments: According to the content of this lesson to do the practical operation next lessonSession Plan ChecklistMy session plan included:Yes No o an introduction?GLOSSo outline of the objectives/content to be addressed?o icebreakers to be used?o delivery methods for each part of session?o plan of learning activities for use within each session?o timelines and duration for each training activity?o formative assessment points and opportunities?o learning materials required?o summary, overview or wrap up?OFFComments:Regarding a travelling .It is necessary to train th