商务英语口语.docVIP

1-1 介绍与认识A: Hello, David, good to see you a-gain.A:您好，大卫，很高兴再次见到您。B: Hello, Tom. Hows business?B:您好，汤姆，生意怎么样?A: Oh, cant complain.A:噢，还不错。B: And the family?B:家人怎么样?A: Fine, thanks.A:很好，谢谢。B: Good. Tom, Id like to introduce a colleague, Quentin Richardson. Quentis just joined us from EA, and he served for after you from now on. Hell be your day-to-day contact.B:好的，汤姆，我给你介绍一位同事，昆汀理查德森。昆汀刚刚从EA公司来到我们公司工作，从现在起，他将为您服务。他是您的日常联络员。C: Hello, Mr. Thomas.C:您好，托马斯先生。A: Tom , please. Mr. Thomas makes me sound old.A:请叫我汤姆吧托马斯先生听起来老气横秋的。C: Fine, Tom. Im Quentin. I look for-ward to working with you.C:好的，汤姆，我叫昆汀。我盼望和您一起工作。B: I want you to take good care of him , Quentin. He is one of our best customers.B:昆汀，我想让你好好关照他。他是我们最好的客户之一。C: Ill do my best.C:我会尽力的。B: Im sure you will, Quentin.B:昆汀，我想你会的。C: Well, to start the ball rolling, how about having lunchtogether?C:那么，作为开始，我们先一起吃个午饭怎么样?A: You know all my favorite restaurants, David.A:大卫，你可知道我最爱去的饭店。1-2 接打电话A: Good morning. Hudson Textile Company.A:早上好!这里是哈德逊纺织品公司。B: Good morning. Could I speak to. Mr. White, please?B:早上好!请叫怀特先生听电话。A: Yes. Hold the line, please. Hello, Im afraid Mr. White is completely snowed under at present. He shouldnt be free until 11 oclock. Can I take a message?A:好的，请稍等喂，怀特先生现在根本走不开，直到11点才有空。需要我转告一下吗?B: Of course. Could you ask him to call me back? Its about the sample of article No.067.B:当然，请叫他给我回电话，是有关067号货的样品。A: Yes. Whats your name, please?A:可以，请问您贵姓?B: This is Aram of Trans-America Clothing.B:我是泛美服装公司的艾拉姆。A: Mr. Aram. Does he have your number?A:艾拉姆先生，他有您的电话吗?B: Yes , but Ill give it to you again. Its 82345678.B:知道，但我还是跟你说一下，82345678。A: Thank you, Mr. Aram. Ill give Mr. White the message.A:谢谢，艾拉姆先生，我会转告怀特先生。1-3 情感表达A: I cant stand the stupid guy any longer. Its unhelievable.A:我实在不能忍受那个愚蠢的家伙了，真是不可思议。B: Oh, my dear lady, take it easy. You should forgive a green hand like him.B:噢，亲爱的，别放心上。原谅像他那样的新手吧!A: He does everything so mindlessly that he is going to drive me crazy.A:他做事总是没脑子，快把我逼疯了。B: I suggest you talk with him and teach him how to deal with the problems.B:我建议你和他谈谈，也教教他怎么处理那些问题。A: Ive told him how to do that several times , but hes never listened to me.A:我告诉过他怎么做很多次了，但是他总是不昕我的。B: Maybe you should communicate with him just like a friend , not a boss.B:或许你应该和他以朋友的身份谈谈，而不是以上司的身份。A: Oh , I always have difficulty in get-ting along with the staff.A:噢，我总是和下属很难相处。B: Just take them as your good friends and have a talk with them as we do. Make sure you wont lose your temper!B:把他们当成你的好朋友，和他们说话就像咱俩这样。还要保证不发脾气。A: Oh, so bad. Im afraid Ill change the image of myself.A:噢，太糟了。恐怕我要改变改变形象了。B: No , its unnecessary. Just respect the staff and their own opinions.B:不，不需要。你只需要尊重他们和他们的想法就好了。A: But sometimes they offer some use-less proposals, awfully useless.A:但是他们有时候交上来一些没用的提议，非常没有价值。B: Oh , no one is perfect.B:没人是完美的。A: Thats right. I should speak to them in a polite way.A:对啊，这么一想我应该对他们客气点。B: All men are equal in the eyes of the God. We have the equal partnership in team.B:上帝眼里每个人都是平等的。我们在团队里应该是平等的。A: Thanks very much and youre very eloquent.A:非常感谢，你说话总是很得体。B: Thanks for saying that.B:谢谢你这样说。1-4 真诚的道歉A: Hi, Li Ming. Good afternoon.A:嗨，李明。下午好。B: Hi, Nancy. Hi , Bobby. (to Bob-by) I hate to bring this up, but that new stereo system you got.B:南茜、鲍比，你们好。(对鲍比)我本不想提的，只是你新买的音响A: Whats the matter?A:怎么啦?B: You were playing it very late last night.B:你昨晚一直放到很晚。A: Really?A:真的吗?B: It kept me awake.B:吵得我睡不着。A: Oh , Im sorry.A:噢，对不起。B: It kept me awake a couple of hours.B:吵得我几个小时都没睡着。A: Im sorry，I. I didnt realize it was that loud.A:对不起，我我没有意识到声音竟有那么大。B: It was so loud, and it was pretty late, and check with Nancy if you dont believe me.B:还真的有那么大声呢，况且又很晚了。你不信的话，可以问问南茜。C: Its true. It was a bit loud.C:是的，声音是稍微大了一点。A: Im awfully sorry. I didnt realize it. I promise Ill keep it down in the future.A:很对不起，我当时确实没意识到会有那么大。我保证以后把声音开小些。B: Oh , its no problem. Its OK. You know, it only happened once.B:噢，没什么大不了的，才这一次嘛。C: I sure am glad weve straightened everything out.C:我很高兴，大家把事情说清楚了就好了。2-1 租房A: Hello , may I help you?A:你好，有什么要帮忙的?B: Yes, Im interested in the sign youve put up. Id like to see what the room for rent looks like.B:我对你们挂出的招租广告很感兴趣。我想看一下出租的房间是怎样的?A: Well, let me show you the room. This way, please. Here you are.A:那好，我带你去看那房间。请这边走。到了。B: The room is large and bright. The two windows open on to a small garden. How nice! It is exactly what Im looking for.B:房间又宽敞、又明亮。打开落地窗便是小花园。太好了，这正是我想找的地方。A: Im glad you like it.A:我很高兴你喜欢这房间。B: How much would you charge me then?B:你打算收多少房租呢?A: The rent is $ 600 a month if you think thats all right.A:如果你认为可以的话，每月租金600美元。B: Does that include all utilities?B:是否包括其他费用?A: Yes, and you may use the electric stove and refrigerator in the kitchen so long as you buy own food.A:只要你自己买食品，你可以用厨房中的电炉和冰箱。B: When can I move in?B:我什么时候可以搬来?A: Anytime you like.A:你想什么时候来都行。B: How about this afternoon?B:今天下午来行吗?A: Fine. Ill be expecting you around two.A:好啊。今天下午两点左右我等你。询问职位空缺3-1 员工招聘A: Tell me about yourself and your past experience.A:说说你自己和你过去的经历吧。B: I have worked as an executive secretary for five years, first for a trading company, and now I am working for a trust company. I interact well with peers, clients, administrators and bosses. I thrive on challenge and work well in high-stress environments.B:我已经做执行秘书五年了。开始是为一家贸易公司工作，现在是在一家信托公司。我和同事、客户、行政人员以及老板相处得非常好，我能应付挑战，而且在高压力环境中也能工作得很出色。A: How are your typing and shorthand skills?A:你的打字和速记能力如何?B: I can type 100 Chinese words a minute and take dictation in English at 150 words a minute.B:我能一分钟打100个汉字，英语速记一分钟可达150个单词。A: Can you operate computers skillfully?A:你能熟练操作计算机吗?B: Yes, I can. I have received some special training in computers. Besides I am good at operating common office ma-chines,such as fax machines and duplicating machines.B:没问题，我接受过计算机方面的专业培训，而且我还能熟练操作一般的办公设备，比如传真机和复印机。A: Sometimes we are very busy and need to work overtime. How do you feel about that?A:有时候我们工作很忙，需要加班。你觉得如何?B: Thats all right. But could you tell me how often and how many hours I should work overtime?B:没关系，你能告诉我加班的频率和时间长度吗?A: It just depends. If we have important visiting delegations, you have to stay with us. Its not unusual.A:这得看情况。如果我们有重要的代表团到访，你就必须加班了，这种情况很正常。B: Mr. Smith, Id like to ask you a question.B:史密斯先生，我想问你一个问题。A: OK, please.A:好的，请问吧。B: What specific duties would I perform if I am hired?B:如果我被录用，我的具体工作职责是什么?A: Nothing different from a secretarys common responsibilities. However, you know , our company is an international trade-oriented company. Can you handle English papers and write English correspondence?A:和普通的秘书没什么区别。但我们公司是做国际贸易的，你能处理英文文件和写英文信件吗?B: Yes. Im specialized in English secretary studies at college and thats one of the main parts of my present job.B:可以，我大学时专门学过英语文秘的课程，而且这也是我当前工作中的主要内容之一。A: What are your salary expectations?A:你期望拿多少薪水?B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budge-ted for the position.B:在讨论薪水前，我需要更多了解这份工作，或者你可以告诉我这个职位的预算报酬是多少。A:￥4000，with raises after the half year according to your competence.A:起薪是每月4000元，半年后会根据你的业绩增加薪水。B: I think its acceptable and I really like the job. And when can I know the decision?B:我觉得可以接受。我真的喜欢这份工作，我什么时候能得知结果呢?A: Well inform you of our final decision by early August. Do you have any other questions?A:我们会在8月初通知你我们的最终决定。你还有别的问题吗?B: No. Thank you for the time.B:没有了，谢谢你的宝贵时间。3-4 请假休假A: Do you have any tissue, Rose? Ive used up mine.A:你有纸巾吗?罗丝，我的用完了。B: Here. Are you all right?B:给，你没事吧?A: Thanks. Im all right. Its just my nose. It must be an allergy. Do you have any Aspirin tablets? I have a terrible headache.A:谢谢，我很好，只是我的鼻子，可能过敏了。你有阿司匹林片吗，我头很疼。B. I dont have any. Perhaps you should go to see a doctor.B:我没有，你应该去看医生。A: No, no. Im okay. Its the weather. It was warm and sunny this morning, and now its chilly and raining.A:不用，我没事，都怪这天气，早上还阳光明媚，十分暖和，现在却下起雨来，变得很寒冷。B: Really, John. still think you should go to see a doctor. Youve been sneezing ever since you entered the office this morning. Why dont you take this afternoon off? If you dont want to see a doctor, at least you can go home and have a good rest.B:的确，约翰。我认为你还是应该去看医生，你上班时不断打喷嚏，为什么不下午请假呢?如果你不想看医生，至少得回家好好休息。A: I cant. Im already behind schedule. Besides, you know Mr. Thomas. He would think that 1 were putting him on.A:不行，我没有按计划完成工作，而且，你知道托马斯先生，他会以为我欺骗他呢。B: You didnt do anything but sneezed this morning , and you cant do anything this afternoon like this. (She places her hand on Johns forehead. ) Gee! Youve got a fever!B:你整个上午一直打喷嗖，什么也没做，像这样你下午什么也做不了。(她用手抚摸约翰的前额)啊，你发烧了!A: Do I?. Oh, no.A:真的吗，不会吧。B: Listen to me. You go home now. Ill call my doctor and have him go over , OK?B:听我说，你现在就回家，我将叫我的医生过去给你检查。好吗?A: What about Mr. Thomas?A:那托马斯先生怎么办?B: Ill handle him. Now go home. Ill call you after work.B:我会应付，现在赶紧回家，下班后我会打电话给你。A: Thanks a lot, Rose. Good-bye.A:非常感谢，罗丝，那我走了。Meeting at the Airport机场迎接A: Hi , you must be Mary?A:嗨，你一定是玛丽吧？B: Yes. Its a pleasure to meet you.B:是的，很高兴遇见你，旅程如何？A: Everything was fine and the plane arrived on time.A:一路上都很顺利，飞机也是准点到达。B: Shall we go? Ive got a car waiting outside to take us to your hotel.B:我们可以走了吗?外面已经有辆车等着接我们回旅馆了。A: Thatd be great. Thanks for taking the time to meet me here.A:太好了。谢谢你抽出时间来这里接我。B: No worries. Our company wants to make sure you have a pleasant trip.B:别担心，我们公司希望确保您旅途愉快!A: I really appreciate it.A:我真的表示感激。B: Everything has been organized for you. The accommodation , the transport and all the other little things you may need.B:一切都已经为您准备好了，包括住宿、交通工具和您可能需要的其他物件。A: Does the conference begin tomorrow?A:会议明天开始吗?B: Yes, there is a welcoming dinner to-morrow night.B:是的，明晚将有一个接风宴。A: Thats great. It gives me some time to rest and see some of this city.A:真棒!那我就有时间休息一下并且参观一下这座城市。B: Its already been arranged. I will take you on a city tour tomorrow morning.B:这也已经安排好了，明天上午我会带您游览。3-2商务会议A: As we mentioned in our last meeting, its essential that we brainstorm about some problems that need to be laid on the table right away.A:正如我们在上次会议上提到的，非常有必要就一些需要马上摆出解决的方法。B: Mr. Chairman!B:主席先生。A: The chair recognizes Mr. Jones.A:会议主席同意琼斯先生发言。B: Several of our officers are out of town today and we dont have a quorum.B:我们的一些高级管理负责人今天不在城里，我们没有足够表决的人数。C: Mr. Chairman, I think that.C:主席先生，我认为A: Im sorry Ms. Bernstein. Youre out of order. Mr. Jones has the floor.A:对不起，贝斯特音女士，你没有遵守发言顺序。现在是琼斯先生发言。B: As I was about to say , I move that we table the discussion until our next meeting when everyone is present.B:我正想说的是，我提议将讨论延迟到下次全体人员都出席时。C: I second the motion.C:我附和这个动议。A: The motion has been moved and seconded. All those in favor, say aye. All those opposed, say nay. The nay have it. The motion carries. Well hold our next meeting a week from Monday at the facility. This meeting stands adjourned.A:动议被提出和附和，同意的人请说我同意反对的人请说我反对。同意者占多数，动议通过。下次会议将在一个星期后新的场所举行。现在会议结束。Making Appointments商务约会A: Good morning, Green Motorcars. Can I help you?A:早上好，格林汽车公司，请问你有什么事需要我帮助吗?B: May I speak to Mr. Green, please?B:我想跟格林先生讲话。A: Who is that speaking?A:请问你是谁?B: Zhang Luo from Beijing.B:北京的张骆。A: Im sorry; Mr. Green is in meeting now. Mr. Zhang., Would you like to speak to someone else in the office?A:张先生，很抱歉，格林先生现在正在开会。你想找办公室的其他人谈谈吗?B: Well, Id like to fix an appointment to meet Mr. Green next week while Im in Shanghai.B:哦，我想跟格林先生约一下下周我在上海时与他会面的时间。A: Ill check Mr. Greens diary and see if I could arrange an appointment for you. Moment please. Yes, Mr. Green has some time on Monday morning, Wednesday morning and Thursday afternoon.A:我来查一下格林先生的记事本后再给你预约。请稍等一下。是的，目前看来格林先生下周星期一和星期三上午，星期四下午都有空。B: May I fix an appointment for Monday morning?B:那我能约在星期一上午吗?A: Would 10:00 be convenient?A:1O点行吗?B: Yes, thatll be fine.B:行。A: Ill make a note of that. Would you like me to confirm the appointment?A:我记一下。要我确认这次约见吗?B: Yes, please. You can contact me any day at Beijingextension 383.B:好的。你可以在任何时间打电话到北京跟我联系。( 010) 81234567转383。A: Beijing.extension 383. Ill confirm your appointment as soon as possible, Mr. Zhang.A:北京，(010) 81234567转383。张先生，我会尽快给你确认。B: Thank you very much. Good-bye.B:非常感谢，再见。A: Good-bye.A:再见。Meeting Clients会见客户A: Hi Kate. Its nice to meet you. Im Allen , Director of Marketing.A:您好凯特，很高兴见到您。我是营销总监艾伦。B: Its a pleasure to meet you, Allen. Heres my card.B:很高兴见到您，艾伦。这是我的名片。A: Thank you. And heres mine.A:谢谢您，这是我的名片。B: Thanks. Is this your new logo?B:谢谢。这是贵公司的新标识吗?A: Yes, we just changed it recently.A:对，我们刚刚换的。B: Its very memorable. I like it.B:这个标识让人过目不忘，我很喜欢。A: Thank you. Now, would you like something to drink?A:谢谢您。现在，您想喝点什么吗?B: Yes, please. A green tea would be great.B:是的。一杯绿茶就很好了。A: Itll just be a minute.A:请稍等。B: Thank you.B:谢谢您。A: So, did you find our offices all right?A:您觉得我们的办公室好找吗?B: Yes, your directions were very straightforward. Listen, before I forget, I brought you something from our company in Kansas City. Its saltwater taffy. I hope your team will enjoy it.B:不错，您指的方向非常明确。对了，趁我还没忘，我从堪萨斯给你们带了一些东西。这是盐水太妃糖。希望你们的团队能喜欢。A: Thank you. Weve prepared some-thing for you to take back to your office as well. Its a selection of local teas.A:谢谢您。我们也准备了一些东西让您带回去。这是精选的一些本地茶叶。B: Thank you. So, shall we go over the agenda?B:谢谢您。现在，我们来把议程过一遍好吗?A: Yes, and then Ill give you a tour of the office.A:好的，之后我会带您参观我们的办公室。-1 Inquiry & Offer5-1 询盘和报盘A: Mr. Yang , your price for color TV sets is too high.A:杨先生，你关于彩电的报价太高了。B: Well, Mr. Smith, I dont think so, because we offered you CIF Washing-ton.B:嗯，史密斯先生，我并不这样认为，因为我们报的是华盛顿的到岸价。A: Your price is not competitive at all , compared with that in the international market.A:你们的价格与国际市场价格相比毫无竞争性。B: You know, our prices mainly depend on the size of your order. Could you tell me how much you want to order?B:你知道，我们的价格主要取决于你们的订货量。能说说你们想订多少吗?A: Five thousand.A: 500台。B: Well give you a 10 percent discount.B:给你 10%的折扣。A: Its too low a rate compared with those we get from other suppliers, Im afraid.A:比起我们从别的供应商那里得到的折扣，恐怕这太低了。B: Whats your counter-offer then?B:那么你的还价是多少?A: To have this business concluded, you need to lower your price at least by 20 percent, I believe.A:我认为要达成这笔生意，你至少要降低 20%。B: Then, we meet half away. What a-bout 15 percent?B:那么我们各让一半， 15%怎么样?A: Good. Lets call it a deal.A:行。成交。5-2 Acceptance & Order5-2 接受与订货A: Mr. Mathew, we and now, want to place an order with you.A:现在我们要向你们订货了。B: Very glad to hear that! I will be happy to accept your order, and will get to work on it right away.B:听到这一消息十分高兴!我们很乐意接受您的订单，而且会马上开始生产。A: We will send you a purchase order in two days. We want to ask you to hurry on the execution of the order.A:我们两天之内就会将订货单寄去，而且也请贵公司加紧履行订单的工作。B: I dont think that will be a problem, but Ill have to. check and make sure. Ill let you know when I confirm your purchase order.B:我想这不会有问题，不过我还是得问一下才能确定。等确认购货单的时候，我再一起答复你。A: Thanks. If we are satisfied with the products, I think we will make many orders later.A:谢谢，如果产品令人满意，我们以后会下更多的订单。B: Well, Im afraid that we cant send the order until after the Christmas holidays. Our company will be closed for another week.B:呃，恐怕要等到过完圣诞节以后，我们才能开始发货，我们公司要多放一周的假。A: Thats all right. We will send you a purchase order in one week. I hope you will be able to take care of it.A:没关系。在一周之内我会寄订单给你们。希望你们能够加以处理。B: No problem. Once we get our purchase order , we will begin preparing the books.B:绝对没问题。我们一接到您的订单，就开始备货。A: Thanks. We need the products in less than one month because of the market. By the way , will payment against delivery be OK?A:非常感谢。由于市场的原因，我们必须在不到一个月之内就拿到货。顺便问一下，交货时付款可以吗?B: That will be fine. And I can promise you that youll get the books about two weeks after we get your purchase order.B:可以，而且我们可以保证接到订单后大约两周，你们就可以收到货了。5-4 Signing a Contract5-4 签订合同A: The contract is ready. Will you please check up the particulars and see if everything is in order?A:合同准备好了，请你看看里面是否有不妥的地方。B: Well, everything is all right. Theres only one thing I would like to point out that is timely delivery. You know our customers are in urgent need of the goods.B:都不错，但有一个问题需要提出来，即及时交货。你知道我们的顾客正急需这批货物。A: If you fail to deliver the goods at the time stipulated in the contract, they may turn elsewhere for substitution. In that case, we just cant stand the loss.A:如果你们不能按照合同上所规定的时间交货，那他们便会转向别处购买，那样的话，我们将无法承受损失。B: You are assured that the shipment will be duly delivered; we must have your L/C at least one month before the time of shipment.B:你尽可放心，我们会按时交货的，但我们必须在船运前一个月收到你们的信用证。A: Certainly. When I get back, Ill