火警救援预案.xls

火火警警救救援援预预案案 火警 电话报警设备报警 客人拨总机 员工拨 555 烟感 温感 喷淋 煤气 手动报警 总机接报警后根据火警位置FCC接警后 根据报警位置 1 拔打 555 群呼ERT成员 并说清报警地点 2 通知GM 及 HM 3 电话通知 FCC 有火警并 说清报警地点 1 明确报警地点 拨打 555 通知ERT 应急小 组成员 奔赴现场 2 用对讲机通知楼层巡视警卫到现场 3 电话通知总机 有火警并说清报警地点 ERT小组成员3 5分钟赶到火警现场检查火警原因 GSM 带万能钥匙和对讲机 如GSM缺席 礼宾部主管代其职责 工程师 拿灭火器和对讲机 保安主管 应急包和对讲机 误报火灾确认 GSM 通知FCC恢复设备 解除报 警 工程师检查设备 GSM通知GM与HM GSM填写火警情况总记录 1 现场人员在确保自身生命安全条件下立即进行扑 救 GSM用插孔电话或对讲机通知FCC 2 GSM按手动报警启动火警层警铃30秒 3 FCC启动火警广播三次 4 FCC通知总机启动 911 群呼 火被扑灭无法扑灭 下列人员接到 911 通知后 1 危机委员会到FCC集合 负责组织开展 救援准备工作 保安部经理到达火警现场 2 义务消防队穿灭火衣去现场灭火 3 各 消防官 到各自位置做好疏散准备 4 前台打出一份住客名单 尤其是残疾人 及小孩 1 GSM 通知FCC总指挥 2 FCC恢复设备运行 工 程师检查设备 3 保护现场以备检查 并分析事故原因 1 GSM 通知FCC总指挥 请求疏散 支援 2 总指挥下令 1 启动消防警铃 长鸣 整个大楼 2 启动疏散广播 不停 整个大楼 3 启动排烟系统 4 报告 119 救援 5 将所有客梯迫降到首层 市消防局到店酒店备勤消防官 1 防火委员会介绍情况 并交接 接到总指挥的疏散指令 疏散本区域客人 和自己部门的员工从最近的消防楼梯到集 合地点 不能乘坐电梯 集合地点 1 酒店背后空地 2 酒店对面会议中心 FireFire EmergencyEmergency ResponseResponse PlanPlan Fire Alarm Raising alarm via phoneGiving Alarm by Equipment Guest staff calls Service Express Agent Smoke detector heat detector gas detector sprinkler manual break glass system On receiving the fire alarmOn receiving the fire alarm FCC the Service Express Agent 1 Page up ERT in group by dialing 555 and specify the fire location 2 Inform GM HM 1 Specify the fire location and inform ERT to the fire scene by dialing 555 2 Inform patrolling guards on the floor to rush to the fire scene by walkie talkie 3 Inform Service Express Agent and specify the fire location by phone The members of ERT rush to the scene to make an investigation of fire within 3 to 5 minutes GSMGSM goes with a Master Key and a walkie talkie If he she is absent a supervisor of concierge takes the responsibility DutyDuty Engineer Engineer goes with a fire extinguisher and a walkie talkie SupervisorSupervisor ofof Security Security goes with First aid kit crisis management kit and a walkie talkie If it is a false alarmIf it is a confirmed fire 1 GSM informs FCC to put the equipment back in normal operation and to release the fire emergency Then the Duty Engineer checks the equipment 2 GSM informs GM HM 3 GSM fills in the Fire Status Record 1 Staff on the scene start extinguishing the fire making sure that life is not at risk and GSM uses Jack Phone or walkie talkie to inform FCC 2 GSM activates the manual break glass system on the fire floor 30seconds 3 FCC activates Emergency Intercom to give fire announcement 3 times 4 FCC informs Service Express Agent to page up in group by dialing 911 On receiving the notification from 911 1 Emergency Crisis Response Committee rush to FCC to start rescuing Security Manager arrives at the fire scene 2 Volunteer firefighters having fire proof clothes on rush to the scene to start extinguishing the fire 3 Each fire officer is ready in the specified area to prepare for evacuation 4 FO prints the guest list out especially for the handicapped and the children The fire is extinguishedThe fire gets out of control 1 GSM informs Commander in chief of FCC 2 FCC put equipment back in normal operation and the Duty Engineer checks the equipment 3 Protect the scene for inspection and analyse the cause of fire 1 GSM informs FCC to seek for help and ask for evacuation 2 Commander in chief gives 5 instructions a activate the alarm bell long bell whole building b activate evacuation intercom keep on repeating whole building c activate exhaust system d report to 119 to seek for help e force all the lifts to halt on the ground floor Local Fire Engine arrives at the scene Hotel Fire Officers 1 Emergency Crisis Response Committee is responsible for briefing the fire status and transfering the commanding right to Local Fire Engine On receiving the evacuation instruction from Commander in chief fire officers evacuate the guests and staff within the work area to an assembly point through the nearest passageway Do not take the lift AssemblyAssembly pointpoint 1 the opening ground at the back of the hotel 2 the Conference Center opposite to the hotel ExplanationExplanation forfor MembersMembers andand NumbersNumbers inin thethe PlanPlan Members Members Numbers Numbers 1 Emergency1 Emergency CrisisCrisis ResponseResponse CommitteeCommittee1 555 1 555 GM GM Commander in chiefCommander in chiefThis is a group of internal telephone HM DeputyHM Deputy Commander in chiefCommander in chiefnumbers used for giving an alarm CommitteeCommittee Members Members under the fire emergency DirectorDirector ofof EngineeringEngineering2 911 2 911 SecuritySecurity ManagerManagerThis group of internal numbers is DirectorDirector ofof RoomsRoomsused for paging up in group including DirectorDirector ofof F F B BEmergency Crisis Response Committee ExecutiveExecutive ChefChefVolunteer Firefighters Fire Officers DirectorDirector ofof HumanHuman ResourcesResourcesFO members if there is a confirmed DirectorDirector ofof FinanceFinancefire emergency within the hotel DirectorDirector ofof SalesSales MarketingMarketing3 119 3 119 2 Volunteer2 Volunteer FirefightersFirefightersIf a fire emergency occurs one can Each Each shiftshift isis composedcomposed ofof sixsix staffstaff members members dial this group of numbers to report SecuritySecurity Dep 2Dep 2 peoplepeopleto Local Fire Engine to seek for EngineeringEngineering Dep 2Dep 2 peoplepeoplehelp Kitchen 1Kitchen 1 personperson Concierge 1Concierge 1 personperson 3 Emergency3 Emergency ResponseResponse Team ERT Team ERT GSM IfGSM If he shehe she isis absent theabsent the SupervisorSupervisor ofof ConciergeConcierge takestakes thethe responsibility responsibility DutyDuty EngineerEngineer DutyDuty SecuritySecurity SupervisorSupervisor 4 Fire4 Fire OfficersOfficers Under Under Emergency Emergency thethe person in chargeperson in charge ofof departmentdepartment mentionedmentioned belowbelow willwill serveserve asas FireFire Officers Officers SecuritySecurity Dep Dep EngineeringEngineering Dep Dep ExecutiveExecutive OfficeOffice F F B B officeoffice CulinaryCulinary StewardingStewarding In roomIn room ServiceService PregoPrego JewelJewel AllAll DayDay DinningDinning BanquetingBanqueting FrontFront OfficeOffice ExecutiveExecutive LoungeLounge BusinessBusiness CenterCenter WestinWestin Wo