Windy-肯德基所需口语及词汇(13-12-3).doc

Greetings 欢迎语1.Hello, welcome to McDonalds.2.Good morning/ Good afternoon / Good evening. Welcome to McDonalds.3.Hello, can I help you?4.Hello, what can I do for you?5.Hello, may I take your order, please?6.Hello, please come here to take your orders.7.Merry Christmas. Welcome to McDonalds.8.Happy new year. Welcome to McDonalds.Taking Orders 点餐用语1. May I have one Fries, one Big Mac and one medium coke? (Or: I would like to have one medium Fries, one Big Mac and one medium coke.) What you have just ordered can make an Extra Value Meal. Its only 17.30.2. Would you care for a drink/ dessert/ any Fries?3. I want two burgers and two big cokes to go.May I have one more ketchup?Sure, have a good appetite.4. May I have more napkins? Sure, here you are.5. May I have a refill?Sure, no problem.6. One Fries, big or medium?7. Sorry, I beg your pardon?8. Sorry, could you speak more slowly?9. One second, please.10.Would you like to have ice on your coke?11. Which sauce would you like, sour or spicy?12. I would like to have a McFlurry (麦旋风). Which flavor? Coffee, chocolate beans or cookies?13. Would you like to try the new Orange Pie?14. If you add one small Fries, you can get a Happy Meal Toy for free.15. Ill repeat what your order is.16. You have ordered one Medium Fries, one Apple Pie and one Big Coke, anything else?17. Its 14 yuan 50 cents in total.18. Heres what you have ordered and also your change.19. Thank you. Youre welcome.20. Sorry to keep you waiting.21. May I take your order here?22. Do you accept credit cards? Yes, we do. But only these cards are valid.23. Could you write me an invoice for this?/ Can you give me a receipt? Sure, please wait over there.For here or to go?Good-bye1. Thanks for coming.2. Have a good (nice) day!3. Come back again.4. Have a good weekend.全程所需基本口语：1. May I help you? / What can I get for you today?每个店员都会问的。回答：Yes.这句也可以不答，直接点餐。2. For here or to go? / Stay or to go?在这儿吃还是带走？回答：For here, number one combo. / To go, one Big Mac with medium fries.【3. With cheese?在一些店点汉堡时，店员会问你要不要另外加 cheese，大家会比较不习惯。在麦当劳则通常不问。回答：Yes. / No. Thanks.视情况回答；如果店员没问，你也可以主动说 without cheese。】4. Do you need some drinks? / Would you like something to drink? / What kinds of drinks?要不要点饮料？ / 要什么饮料? (点套餐时店员会问这一句)回答：Yes, one small Sprite. / Coke, please.5. Cream or sugar?要奶精还是糖？ (有时点咖啡店员会这样问)回答：Both. / Cream. / Sugar.6. Would you like fries to go with that?要不要薯条啊？ (如果你是单点汉堡，店员可能会这样问)回答：No, Thats all. / Yes, a big one.不要，就这些。/ 一个大份的。（如果你想要的话）7. Is that all? / Anything else?就这些了吗？回答：Thats it. / Thats all. (就这些了，通常用 Thats it 的比较多。)【8. Five dollars and fifty five cents.店员会告诉你总共多少钱。回答：Here is six dollars.】9. Here is forty five cents, have a great day!如果刚好，他有时会说There is no change（零钱）!回答：Thanks. / You too!下面我们来看一下快餐店通常serve的食物：1. 套餐 (combo)通常看着图片就知道几号是什么套餐，点套餐时只要说 Combo number one，或是 number two 就好了。有时店员会问Do you want to go large? 如果你需要，他会给你大的薯条和可乐。2. 汉堡 (hamburger)老美说汉堡通常会说 burger，如 cheese burger。在美国单点汉堡店员会问你goes with cheese? 所以也可以在点的时候就说without cheese，他就不会再问你了。（有些比较好的餐厅甚至会问你肉要几分熟。）3. 薯条 (fries)或者French fries，在美国说 fries 就可以了。4. 饮料 (drinks)在快餐店的饮料通常有以下几种： a. 可乐coke b. 减肥可乐 diet coke (diet) c. 雪碧 Sprite. 橘子汽水 Hi-C (or orange soda) e. 冰茶 (iced tea)在美国的soft drink大多数是可以refill的，你可以在店里喝一杯，离去时再去refill一杯。Tips:1. 有些老美喜欢用 Micky Ds 代替 McDonalds. 例如：Yang, wanna grab some Micky Ds?, Lets go to Micky Ds.2. 在美国的麦当劳和中国不同的是，它们的蕃茄酱都是自己用的，它会有另外一个小台子摆酱和吸管。但是如果你是外带，他就会你要什么酱 (Which sauce do you like?)，你就可以答说ketchup或是BBQ sauce。3. 有些店的奶精跟糖是摆在外面给你自己拿的，这时你如果点咖啡他们就不会问你Cream or sugar? 但有些店会把奶精跟糖收在柜台后面，这时他们就会问你Cream or sugar?4. 如果你点的是套餐，你可以跟他说 Can I biggie size it? 那么他就会给你大份的薯条和大杯的可乐，当然是要加钱的，不过通常加的不多。5. 最有效率的点餐说法：Three, ketchup, Coke to go. 意思是 Combo number three, give me ketchup, I want Coke and to go!肯德基英语服务:经济豪华餐Meal Roasted chicken burger combo黄金烤鸡腿堡套餐 Mini burger combo田园脆鸡堡餐 Extra tasty crispy burger combo劲脆鸡腿堡餐 Zinger burger combo香辣鸡腿堡餐 Mexican Twister combo墨西哥鸡肉卷餐 Dragon Twister combo老北京鸡肉卷餐 New Orleans roast wings combo新奥尔良烤翅餐 Hot wing combo香辣鸡翅餐 Bucket meal外带全家桶快乐儿童餐Kids meal A set：Nugget+Mashed Potato+Mirinda B set：Original Recipe+French Fries+Mirinda C set：Mini Burger+French Fries+Mirinda鸡类产品Chicken Products Original Recipe吮指原味鸡 Hot Wings香辣鸡翅 New Orleans roast wings新奥尔良烤翅 Zinger burger香辣鸡腿堡 Extra tasty crispy劲脆鸡腿堡 Mini Burger田园脆鸡堡 Mexican Twister墨西哥鸡肉卷 Dragon Twister老北京鸡肉卷 Popcorn Chicken劲爆鸡米花 Nuggets上校鸡块 Roasted chicken burger黄金烤鸡腿堡早餐Breakfast Egg & Pork Congee皮蛋瘦肉粥 Chicken & Mushroom Congee香菇鸡肉粥 Seafood & Egg Congee海鲜蛋花粥 Egg & Pork Floss Twister鸡蛋肉松卷 Egg & Pork Sausage Twister鸡蛋猪柳卷早餐优惠组合Breakfast Combo Cheese & Egg Burger Combo芝士蛋堡餐 Mini burger combo田园脆鸡堡餐 Mini burger with Egg combo田园脆鸡堡加蛋 Pork & Egg Burger combo猪柳蛋堡餐 Congee & Potato Stix Combo花式粥餐 Egg & Pork Floss Twister Combo鸡蛋肉松卷餐 Egg & Pork Sausage Twister Combo鸡蛋猪柳卷餐早餐饮料及配餐Drinks & Side Items Orange Juice都乐鲜橙汁 Fresh Milk/ Hot Milk鲜牛奶/热牛奶 Milk Tea奶茶 Potato Stix香脆薯棒 French Fries薯条 Mashed Potato土豆泥 Corn on the cob香甜粟米棒 Egg & Vegetable Soup芙蓉鲜蔬汤 Dinner Roll胡萝卜餐包 Corn Salad玉米沙拉 Seasonal Vegetable四季鲜蔬Dessert甜点 Ice Cream Cone脆皮甜筒 Chocolate/Blueberry巧克力/蓝莓 Sundae圣代Chocolate/Strawberry巧克力/草莓 Egg Tart葡式蛋挞Drinks饮料 Pepsi Cola百事可乐 Seven-up七喜 Mirinda美年达 Ice Tea雀巢冰爽茶 Ice T