About Tourism planning regulations based on TQM system optimization.doc

Summary In order to change the overall quality of tourism planning results with lower status, the state has promulgated more than regulations, however, the content of these regulations can be seen, they travel planning norms have not yet reached the basic requirements of total quality management, hence necessary to revise them.Keywords: total quality management; tourism planning, regulationStarting in 2000, the relevant central ministries gradually introduced more than regulate the tourism planning regulations, Chinas tourism planning regulations system formed in the current achievements of tourism planning mixed case, these laws to regulate the tourism plan for the project, rather than travel planning, implementation as a priority, hoping to improve the quality of tourism planning results, so they can be incorporated into the formulation and implementation of quality management category. modern quality management advocating the idea of total quality management. However, the analysis shows that Chinas legal system for tourism planning not yet achieved the overall quality of tourism management plan, it is necessary complements.First, the legal system of Chinas tourism planning constitutes our current tourism planning regulations have four, namely tourism development planning and management approach (2000, Tourism Planning General (2003), (2003, (2005.Tourism development planning and management approaches , is the National Tourism Administration issued a departmental rules. Former concept of tourism development planning, type, content, status were defined, raised the preparation of tourism development planning principles, and tourism development planning, approval, implementation of administrative procedures required for a rough latter proposed tourism planning and design units recognized qualification standards, reporting and approval procedures, and build on qualified tourism planning and design units management system.Tourism Planning General , drafted by the National Tourism Administration, AQSIQ issued technical decree provides for the former in more detail the contents of various types of tourism planning, systematic proposed the preparation, review technical requirements for tourism planning and procedures, and the preparation, review the personal qualities of tourism planning, team composition made more specific requirements for the latter in the definition of tourism resources, classification, based on a proposed sets of detailed investigation of tourism resources, evaluation of working methods.Two, TQM concept and connotation ofTotal Quality Management TQM is the English acronym, meaning total quality management and it is the U.S. General Electric Company Quality Manager Feigenbaum first proposed in 1961 a quality management thinking. Feigenbaum believes that quality control should be all personnel shared enterprise to solve quality problems can not only focus on product manufacturing processes, quality management should be run through the quality of the product, the formation and implementation of the entire process, and solve quality problems are diverse and can not be limited to the inspection and mathematical statistics methods successfully applied in the manufacturing makes the idea of total quality management in the world has been widely disseminated. many countries the practice of combining its own innovation and development and to expand its range of applications carried out.Today, total quality management has evolved into a systematic theoretical system in the global business community and other types of organizations and management activities has been very widely used.China from the early 1980s began to promote total quality management. During this process, our experts from practice lessons, proposed a three-wide a variety of point of view, namely that the implementation of total quality management, and must meet all process, full, comprehensive, multi-method four basic requirements. The whole process refers to the quality of the formation, to achieve control of the entire process, full refers to all members of the organization into quality management activities to complete refers to a broad concept of quality, including product quality, service quality, quality of work, etc., multi-method means a combination of management techniques, scientific methods, and quality management expertise.Third, improve the legal system of Chinas tourism planning recommendations to the relevant regulations of travel planning content and total quality management of the basic requirements for comparison, the existing tourism planning and regulation system need to be perfect from four aspects: 1, the tourism planning process more scientific and more strictly controlled. tourism planning, implementation process will affect every aspect of the quality of planning results, however, Chinas tourism planning results in the current overall on the case of low quality, it would be premature to pass legislation to force intervention tourism planning, implementation, planning and implementation of the planning results despite quality inspection feedback. regulations should be committed to the tourism planning process more effective control in this two suggestions: First, the tourism planning process for a more scientific design in recent years, scholars on how to prepare for a lot of tourism planning studies, many of them innovative tourism planning procedures concerning theoretical results. Suggested lawmakers analyze, evaluate these research results, and accordingly amend the tourism planning process. Example, some scholars have proposed stakeholder involvement in tourism planning procedures and methods, and secondly, regulations on tourism planning process shall be described adequately reflect mandatory in order to achieve the tourism planning process strictly controlled. existing regulations mandatory obviously not enough for example, with regard to the commissioning party to determine the way tourism planning and design units, General is just summed up the practice, which has several , rather than requiring the commissioning party must adopt a relatively fair and transparent competitive bidding.2, to strengthen the participation in tourism planning staff management. Involved in tourism planning staff are mainly four categories: planning team, the commissioning party officials or managers, planning evaluation experts, Principal Clerk To achieve full management The key lies in two points: First, a clear responsibility for the quality of each staff member; two is to try to ensure that they have excellent professional quality, both the ability to control the quality of tourism planning, but also a high degree of quality and responsibility.Clear responsibility for the quality of staff easier, and to improve the quality of their business is relatively difficult. Tourism Planning Unit China has established accreditation systems, trying to control the quality of the business planning team, however, units and individuals, after all, are two different things, so you should establishment of tourism planners qualification level recognition system is recommended not only to travel planner grading, should be divided into tourist geosciences, landscape design, history and culture tourism and other professional categories, which is consistent with a person difficult to master all the knowledge required for travel planning objective laws, and convenient to identify the commissioning party discipline planning team composition. involved in the assessment of experts should also have a travel planner qualification. different types and levels of tourism planning, evaluation expert group qualification level structure, there should be qualified professional class structure difference. tourism planning commission both government parties, but also enterprises and institutions. commissioning party involved in planning the composition of complicated by the limited scope of authority, tourism authorities can not ensure each of them has excellent professional quality, but it can be done to improve the professional quality tourism system.3, on the quality of tourism planning comprehensive, precise control. Regulations on quality control of tourism planning should be broad, not only the quality of the results is planned, including the process of planning the quality of work of the staff. Including quality planning results two aspects: First, the content planning commission meets demand side, the second is planned technical approach is scientific.Current regulations the main content of various types of tourism planning, but sketchy, unable to plan content for precise control. Therefore, the proposed enactment detailed outline of the contents of tourism planning, tourism planning to further clarify the content system, of course, different types and levels of tourism planning should perform different content schema. tourism resources investigation and analysis of technical methods, while others travel planning regulations on planning techniques and methods in terms of the principle of comparison, it is easy to fall into execution the public that goes, rational woman and she said argument, therefore, recommended the enactment More Detailed Explanation planning techniques and methods decree tourism planning practice also shows that tourism market research, forecasting tourism industry scale work urgently specification. because of technical methods because, because, the situation changed due to the problems, and some work with a variety of more reliable technology and methods, so the decree on technical methods should allow a certain degree of flexibility, and according to the problems identified in implementing the amendments.In China tourism planning practice, the quality of work of the staff there is more common ground light or heavy, so that problem. Perfunctory investigation planning team, the principal leaders of the commissioning party autocratic major decision, taking into account evaluation experts under acquaintance face mouth mercy, Principal Clerk can not provide timely data are common occurrences. Such quality problems can result quality planning, planning adversely affect the completion time.However, the current regulations regarding the terms of the quality of work rarely need to complement.4, rich in tourism planning quality management tool. Existing tou