2013餐厅员工考核评估表.docx

File Name（文件名）员工考核评估表performance evaluation for basic staffName（店名）: Date（评估日期）: Year年 Month月 Day日Employee Name（员工姓名）Position（岗位）Entry Date（入职日期）Gender（性别）Items（考核项目）Details（考核基准）Score分数Score评分The head of Department（部门主管）Restaurant Manager（餐厅经理）E-Chef/Operation Director 运营总监/总厨Speed（工作的迅速性）工作的速度非常快work very fast工作的速度很快work quickly以一般的进行方式作为标准meet the requirement 稍慢，急需时不能放心交其处理slower工作慢，需要时常督促work slowly10 86 4 2Accuracy（工作的正确性）周密细心、周到、规规矩矩、谨慎、几乎找不到缺点very careful and thoughtful, almost perfect achieve the target很细心，工作没有错失、遗漏Careful can achieve the target, no mistake有大致令人满意的正确性can follow the standard无法称为很正确，但不会因此发生事故或失败make a mistake sometime缺少正确的作业态度，而有显著的缺点或失误）make a mistake oftenly108642Responsibility (执行及责任感)自动自觉、贯彻始终，负责到底responsible to end by yourself perfectly对工作执行有方，尚能自动改进can follow and improve尚能职守本分，但无甚表现not bad只做交办之事，依赖他人帮助need help and supervise做事需要再三催促，敷衍了事，妨碍任务执行need remind again and again 10 842Interacting with guests（与客人互动）努力发现客人的需求，倾听客人问题并积极解决try to best find the demand from guests, and solve. listening the complain patiently能发现客人需求，积极倾听客人问题并解决can find the demand from guests, and solve. listening the complain patiently积极倾听客人问题，寻求其他人帮客人解决can find the demand from guests, and find help from who have more experience在客人提出问题后，无法也未寻求帮助解决do nothing after listening demond from guest拒绝倾听客人需refuse listening demand from guest1086 42Knowledge and skills （工作的知识及技术）对现有的工作有高度技术与经验，能完成困难的工作have nice experience and skill对现有的工作有很好的技术与经验have enough experience and skill对现有的工作可以独当一面can work independently大致能自己处理，但有时仍需要给予指导able to deal with the work, but sometimes still need to give guidance对现有的工作缺少技术与经验，表现不佳）lack of experience and skills108 6 42Understanding（对指示的理解）迅速正确的把握指示事项的重点及问题点，圆满完成任务quikly grasp the indication and successfully complete the task虽有时领会错指示，但尚能依照指示的旨意工作almost catch the instruction, be able to follow 无法充分把握指示事项的重点及问题点，也不主动发问加以理解，事后再请示的情形很多dont so clearly catch the point and ask擅做主张太多，草率断定而引起麻烦及失败，重做的情形很多dont understand and make some mistake经常忘了上级指示事项而没有做forget the instruction and dont do at all 108642Coordination（工作的协调性）服从上司，照顾后进，协助他人工作，促成团队合作nicely follow the superiors and help fresh staff to improve,contributed to teamwork服从上司，尚能照顾后进，协助他人工作，促成团队合作it is ok follow the head,and help fresh staff只顾自己工作，不主动协助他人just work by him/herself只顾自己工作，不愿协助他人，工作不心甘情愿just work by him/herself and not good attitude自私自利，不顾他人，影响团队合作）selfishness, bad for teamwork 10 8 6 4 2Reactions and strain capacity（处理突发事件的应变能力）不需要额外指导，出色应对No additional guidance, excellent response需要一些指导，可以应对need some guidance, you can deal不能应对，但积极寻求办法cant deal with,but actively find ways在上级的提醒和指导下不断提高improving through guidance无法应对，且无法汲取经验cant deal with and take lessons10 8 6 4 2Work discipline（工作的纪律性）超出要求遵守公司规定beyond the requirement to comply with company rules遵守公司规定compliance with company policy基本遵守公司规定 Basic comply with company rules在领导或其他员工的提醒下遵守公司规定follow the rules by leadership remind不遵守公司规定，有犯规现象broke rules 108 642Grooming（仪容仪表）很好的按公司着装要求，工作服整洁，妆容清新，精神饱满，总是面带微笑meet the company standard nicely, looks fresh and full of energy every day, always smile能按公司要求着装，按员工手册需求执行，时而面带微笑meet the dress code ,with smile most time基本按公司要求着装，在上级领导提醒下可微笑服务almost get the dress code, keep smile after the remind需提醒按公司要求着装，无微笑服务sometime get the dress code,no smile不能按公司要求着装，无微笑服务 didnt get the standard,no smile 10 86 4 2Score（得分）100points（100分）Comprehensive evaluation (only restaurant manger, head chef written) 综合考评（餐厅经理/主厨与部门主管沟通后，由餐厅经理或主厨填写以下各项）:总评分： ，对现职的适应性：（总评分=直属主管评分*60%+餐厅经理/主厨评分*40%，） 2)strong points（优点）: 3)weakness(缺点）: 3 )advise to be promoted or improve salary(how much, when start to)建议升迁或加薪及要求(建议幅度，及从什么时候开始写清楚): 4) advise to adjust or change position建议调职: 5) Strengthen training programs加强训练项目: 6 )Future Development未