客户跟踪信.doc

Dear Sir/ Madam（最好用客户的名字）Good morning! For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of * dated * * * according to your relative inquiry at . Have you got (or checked) the prices or not? Any comments by return will be much appreciated. （可根据客户要求的产品加上自己产品的特色）It will be our big pleasure if we have opportunities to be on service of you in near future. Looking forward to your prompt response, Thanks and best regards, Yours Faithfully *就这样短的跟进的回复邮件，往往收到的回复是很大的补充下，如果客户一段时间还没有回复的话，还可以写这样的邮件给客户：Dear 客户名字, How are you? Hope everything is ok with you all along. Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item *? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards *如果客户仍然没有回答的话，这个客户询盘的真实性是很值得怀疑的。没必要再去跟进，当然也有客户很长时间会回复的，不过很少有。1. 客户收到跟进邮件后，如果觉得还没有对我们产品有需求的话，他一般都会说以后联系，不管怎样，能让客户回复已经不错了（因为他们可选择的面很广）说明以后还是有机会的：*Im doing fine, thanks for your information.Im still in the planning of building my new house, due to the work constrain I decided to delay it first.anyway I will contact you once I decided.thanks*或者不是决策者，会这样回答的：Dear ，thank you I received you mail and I sent it to my boss. He didnt tell me nothing just now.I will conctact you soonBest regards *还有：Hello ,I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in our selection of companies.Many thanks for your co-operation.Yours faithfully,*/ 更多信息在外贸网址之家 龙之向导 这样的，以后可以多加跟进，发新产品消息，一些新的报价什么的！时间久了，应该会有收获的。2. 还有客户收到跟进邮件的话，也许对我们现在产品不是怎么需要的，但会让问一些其他产品。或者相关详细咨询，比如：Dear *,please excuse the delay in my reply.I have been so busy searching through all the mails,concerning the Bathroom project.May i ask you, where you purchase your Acrylic for thebathtups ? We have a customer who is interested in this subject.In the coming days, i will reply concerning some samples.Best regards,*还有：Hi Dustin,Sorry but I do not recall an offer from you. I have looked at your website andthere is possible interest in some of your existing products.We are primarily concerned with marketing to elderly or Senior citizens, nursingHomes etc.We specialize in Nursing Beds but want to expand a program to include specialistproducts for elderly and handicapped people.1. I see that you have a program of shower columns and wonder if they arethermostatically controlled with max temperature of 37/38 degrees. withmultijet massage etc.2. Please also supply more information on the attached word doc. showingproducts.3. I am particularly interested in a compact walk in bathtub with massage andfront outward opening door and4. a side wide entry outward opening door slide in bath with massage.I can send illustrations if you are interested in expanding into the Seniormarket.Regards,*这样的回复比上一个邮件似乎还好点的说如果有合适的，成单的可能性还是很大的3. 当然还有想借机刺探“军情”的，比如：Hello Dustin:Sorry for the late reply.I will get back with you later.I am very busy at the moment. If you have US customer as reference, that would helpa lot.I am not here to steal information.We use reference in US to generate trust, just likeyou have connections (friends) among Chinese.Thanks,*收到这样的回复，还真的很难回答4.当然能给多点希望的是讨价还价的邮件，比如：*THANKS FOR YOUR REPLY, I HAVE RECEIVED YOUR QUOTE AND I AM CURRENTLY LOOKING THROUGH ALL OF THE QUOTATIONS THAT I HAVE RECEIVED. CURRENTLY YOUR PRICES ARENT THE BEST BUT YOUR PRODUCTS ARE VERY GOOD. IF YOU COULD MAKE YOUR PRICES MORE COMPETETIVE I AM SURE WE WOULD BE PUTTING AN ORDER IN WITH YOU VERY SOON. ALSO DO YOU PRODUCE OTHER BATHROOM PRODUCTS SUCH AS GLASS AND PORCELAIN SINKS, MIRRORS, TOILETS ETC. IF SO COULD YOU PLEASE SEND ME SOME MORE PRICES AND INFORMATION PLEASE. WHAT IS THE MINIMUM ORDER QUANTITY IF I WAS TO ORDER A SAMPLE ORDER OF 6/7 DIFFERENT PRODUCTS, AND WHAT WOULD BE THE LEAD TIME OF AN ORDER.MANY THANKS FOR YOUR QUICK RESPONSEREGARDS*4. 当然如果运气好的话，还能碰到客户来访的机会，比如：Dustin,Thanks for the good cooperation.we have decided to visit China towards Your New Year and hope to be able to visit your company to discussfurther details.Regards,*还有有的客户可能在香港，或者大陆地方有自己代理，机构什么的，也来访问的，比如：Dear Dustin:I wish to have complete information about two of your bathtubs models AS-9005 and AS-9004, specially I need plans with dimensions and cross section, technical details like thickness of acrylic, if it has automatic waste pipe to open and close plug, if it is possible to include massage jets and the pricing.Now