Butler service steps.doc

Guest Arrivall Upon guest arrival, a butler will be waiting by the carl As soon as guest get off the car, butler will greet the guest with proper language and up held five diamond standers if possiblel Walk guest to the concierge to process check inl A bell person should take the guest luggage out the car and take it to the concierge and awaits nearby guestl Guest can sit by the reception area and butler will take gust id and Credit Card to the concierge desk to complete guest check in for theml During check in, guest should be informed about necessary procedures about the hotel, either by concierge or butler, depends on the way they check in, such as how the credit card will be charged and how is the bill going to beetc l Guest will also be noticed that everything provide in the room are to be used with no additional chargel After Check in butler will assist guest to the roomGuest in housel After Guest has finished the Check in process, a butler will walk the to the villa and give a brief description of the propertyl A bell person should have all guest luggage and follow the guest and the butler to guest rooml Open the door for the Guest and walk in the room after Guestl Ask where guest would like to have the luggage. (in the bed room or in the living roometc)l Offer to assist the guest to hang all the cloth up in the closet, unpack the luggage, and offer to iron the close for the guest if neededl Depends on the time of arrival, offer, ask, or suggest guest meal. What would they like to have, and whenl Give guest a tour of the villa, where guest can find anything they need to use, including minibar beverages, restroom and all the utility rooml Inform the guest again anything provided in the room for guest consumption is include in the room rate that guest does not have to pay extra. And all utility and items are one time use and or has been sanitizedl If using an ipad for central control of the villa, butler should go over how to use the ipad with the guestl Depends on the purpose of gust travel, butler can and should give some suggestions of things guest can do around herel Ask gust if there is anything else they need at this time and assist guest with any needsl If guest need and assistant outside of the hotel boundary, butler will contact concierge for further assistant, butler should not stay out of reach of the guest for too longl After finishing all the guest needs, inform guest if they need anything in addition, the can let the butler know and how can they reach the butlerGust Check outl When guest need to check out, offer to pack the luggage for the guestl Call the bell person with the cart if necessary to come and carry the luggage with the guest and butler to the concierge to complete check out processl Butler will walk guest to the concierge and assist guest with check outl After all check out process is complete, butler or the concierge will explain all the chargers of the entire stay and the total that the guest is payingl At the end the butler will walk the guest out and the bell person will help load the