浅谈商务礼仪.doc

An Analysis on Business Etiquette and Business ActivitiesAbstract: Business etiquette is a business conduct that formed in a long business activity. The basics of business etiquette include knowing the proper manners of appearance, it means what to wear and not to wear, and business etiquette includes office equipment etiquette, some telephone etiquette, and dinning etiquette and so on. The etiquette levels of business people is a direct reflection of the quality of his level in modern civilization, and it can reflect the image of business organization form business people. In a market economy condition, there is an undeniable fact that if you have“etiquette”you can travel the world, but if not, you unable to move during the following business activities, such as the production and business activities, product sales, business negotiations, and so on.Key words: business etiquette, business activity, business people0. Introduction With the development of society, business people face more and more exchange. Business etiquette is the basic social guidelines and manners be followed in business situation. It is essential to a businessperson to understand it when dealing with others. Business etiquette is a business conduct that formed in a long business activity. The basic of business etiquette include knowing the proper manners of appearance, it means what to wear and not to wear, and business etiquette includes office equipment etiquette, some telephone etiquette, and dinning etiquette and so on. The etiquette levels of business people is a direct reflection of the quality of his level in modern civilization, and it can reflect the image of business organization. This paper described some commonly used business etiquette. Include appearance etiquette, the etiquette of dress code, introduction etiquette, handshake etiquette, business card etiquette, and welcome and send off ceremony. As the frequency of peoples everyday communication, more and more attention to the details of contacts in business activities, public activities and social activities, and perhaps a small details determines a persons first impression. Therefore, the paper also discussed the relations between business etiquette and business activities. In addition, the internal relations between business etiquette and business activities, the internal relations mainly reflected in interpersonal contacts; in principle and in skills. Finally, I summed up some function of the business etiquette in business activities. Business people must be conscious to accept the etiquette education to increase their etiquette knowledge, and to improve their practice of self-cultivation in the course of busineiesss activities, so that to adapt modern societys business.1. Basic business etiquette In general, etiquette deals in a preset group of rules that guide behavior in socialization. Business etiquette is the behavior that followed in the world of business and corporate culture. It consists of certain universally applicable and acceptable rules. Business etiquette is the way you handle yourself in a business and social environment. It can range from meetings with the boss to meetings with clients and customers and knowing the right things to do and say. The basic of business will include knowing the proper manners of appearance, it means what to wear and not to wear, business etiquette also include office equipment etiquette, some telephone etiquette, the problems you should pay attention at dining situations and so on. Business etiquette is the social guidelines and manners to follow in business situations when dealing with others. It is essential to a businessperson to understand it.1.1Appearance etiquette As a businessperson, if you want to get the respect and attention from others and achieve effective interpersonal communication, a good instrument is the most basic courtesy. For this reason, business people should pay attention to their own appearance etiquette.The appearance of business people should be neat and clean. Business people should often wash their hand、hair etc. To keep their appearance clean and tidy. In one word, that is everything should be clean.As a businessperson, have a suitable length of hair is very important. Short hair is the most suitable for business people. However, it should not to be too short. Mans hair about six centimeter is good. Ladies hair should no more longer than their shoulder. If you want long hair, you must tie up their hair when you are in the public workplace. Since it is etiquette, women should pay special attention that do not comb your hair in public place.Ladies do not make up too heavy, because it is easy to give others a feeling of dull. The eyes are the key parts of the face; we should clear the secretions, which are in the eyes corner. Avoid extremes of nail length and polish color, especially in conservative industries. It is very important to pay much attention to oral hygiene, so, after you eat some stimulating foods such as shallot, sour dish, leek, shrimp or paste, you must brushing mouthwash, or chewing a gum, before you take part in business activity and social events.1.2 The etiquette of dress code There is an age-old saying that is “man is judged by the boots he wears.” Nevertheless, is it only the boots? Well is you ask the corporate world, then boots are not enough. The dresses of businessperson have to be “presentable” and should dress “right”. Mind it that the attire of a businessperson in a particular industry speaks volume about the companys work ethic, image and culture. It adds an impression of professionalism, intelligence and commitment that enhances the overall credibility of the company. Similarly, non-adherence to a dress code can send out a message of discredit and incompetence. Remember that dressing perfectly to work everyday today is important for the complete look and feel for the employees and the organization. Different sectors have different set of rules for their employees to dress. There are two main types of “business dress”; you need to understand before we get into dressing for specific events. These are probably terms that you have be heard before, but after reading this, you should have a good understanding of what clothes work for what dress code. The two types of dress codes are Professional Dress, and Business Casual.1. Professional DressThis is the most conservative type of business wear. It is what you will be expect to wear in the office if you work in accounting, finance, or other conservative industries or if you just have a conservative boss! For woman, this means a business suit or pants suit, or dress and jacket. For men, professional dress means a business suit or a blazer, dress pants and a tie. 2. Business CasualThis is a more relaxed version of “Professional Dress”, but it does not mean you are actually going to be “casual”! This is likely going to be your office dress code if you work in a semi-conservative workplace, but some interviews and events may also call for business casual. Business casual is a shirt with a collar or a sweater, dress pants and nice shoes for women, Women can also sometimes wear a moderate length dress or skirt it means knee-length or longer! For men, business casual is a polo shirt or shirt with a collar or sweater, dress pants and dress shoes. No tie is required.SummaryEtiquette is a very important factor to determining the success or failure in a business.Business etiquette has increasingly showing its importance in business activities. Business Etiquette has become an accepted bench mark to test the business peoples upbringing and demeanor. Because the business peoples etiquette level can be a direct reflection of the quality of his level in modern civilization, and reflect the image of business organization.In the market economy conditions, there is a undeniable fact that if you have “etiquette” you can travel the world, but if not, you unable to move during the following business activities, such as the production and business activities, product sales, business negotiations, an