酒店入职基础英语.doc

酒店入职基础英语第一节 职位、职务及部门名称一、Occupation and Position 职位与职务 1 General Manager - 总经理 2 Vice-General Manager - 副总经理 3 Resident Manager - 住店经理 4 Assistant Manager - 大堂副理 5 Manager - 经理 6 Supervisor - 主管 7 Captain (head waiter) - 领班 8 Attendant - 客房服务员 9 Waiter - 餐厅男服务员 10Waitress - 餐厅女服务员 11Clerk - 职员 12Receptionist - 接待员 13Operator - 接线生 14Secretary - 秘书 15Porter - 行李生16Driver - 司机 二、Name of Hotels Sections 酒店部门名称1 General Managers Office - 总经办2 Room Department - 房务部3. Food and Beverage Department - 餐饮部4. Recreation Department - 娱乐部5. Accounting Department - 财务部6. Engineering Department - 工程部7. Training Department - 培训部8. Personal Department - 人事部9. Security Department - 保安部10. Housekeeping Department - 管家部11. Front Office Reception - 前堂接待处12. Reservation - 订房部13. Laundry - 洗衣部14. Business Center - 商务中心15. Information - 问询处16. Room Service - 送餐部17. Bakery - 面包房18. Bar - 酒吧19. Cashiers - 收银处20. Florist - 花店21. Barbers - 理发室22. Beauty Salon - 美容室23. In-house doctor - 医务室24. Bookstall - 书亭25. Huntress Grill - 扒房26. Ballroom - 舞厅27. Lobby BAR - 大堂吧28. Coffee Shop - 咖啡厅29. Karaoke - 卡拉OK30. Food Street - 食街31. Chinese Restaurant - 中餐厅32. Western restaurant - 西餐厅第二节 数字及日期一、 Numerals 数字1 Cardinal Numbers 基数 2。 Ordinal Numbers 序数one 一 first 1st 第一two 二 second 2nd 第二three 三 third 3rd 第三four 四 fourth 4th 第四five 五 fifth 5th 第五six 六 sixth 6th 第六seven 七 seventh 7th 第七eight 八 eighth 8th 第八nine 九 ninth 9th 第九ten 十 tenth 10th 第十eleven 十一 eleventh 11th 第十一twelve 十二 twelfth 12th 第十二thirteen 十三 thirteenth 13th 第十三fourteen 十四 fourteenth 14th 第十四 fifteen 十五 fifteenth 15th 第十五sixteen 十六 sixteenth 16th 第十六seventeen 十七 seventeenth 17th 第十七eighteen 十八 eighteenth 18th 第十八 nineteen 十九 nineteenth 19th 第十九twenty 二十 twentieth 20th 第二十 twenty-one 二十一 twentyfirst 21st 第二十一thirty 三十 thirtieth 30th 第三十thirty-two 三十二 thirtysecond 32nd 第三十二forty 四十 fortieth 40th 第四十forty-three 四十三 fortythird 43rd 第四十三fifty 五十 fiftieth 50th 第五十fifty-four 五十四 fiftyfourth 54th 第五十四 sixty 六十 sixtieth 60th 第六十sixty-five 六十五 sixtyfifth 65th 第六十五seventy 七十 seventieth 70th 第七十seventysix 七十六 seventhsixth 76th 第七十六eighty 八十 eightieth 80th 第八十eightyseven 八十七 eightyseventh 87th 第八十七 ninety 九十 ninetieth 90th 第九十ninetyeight 九十八 ninetyeighth 98th 第九十八 one hundred 一百 one hundred and nine 一百零九one thousand 一千one million 一百万二、Dates &Time 日期和时间1The days of week 星期Sunday (Sun.)- 星期日Monday (Non.)- 星期一Tuesday (Tues.)- 星期二Wednesday (Wed.)- 星期三Thursday (Thurs.)- 星期四Friday (Fri.)- 星期五Saturday (Sat.)- 星期六 2The months of the year 月份 January (Jan.)- 一月 February (Feb.)- 二月 March (Mar.)- 三月 April (Apr.)- 四月 May (May.)- 五月 June (Jun.)- 六月 July (Jul.)- 七月 August (Aug.)- 八月 September (Sep.)- 九月 October (Oct.)- 十月 November (Nov.)- 十一月 December (Dec.)- 十二月 3Times 时间 hour - 小时 minute - 分钟 second - 秒钟 quarter - 刻钟 oclock - 点钟 Its four past eight (eight four) - 8：04 Its fifteen to nine (a quarter to nine),- 8：45 Its half past seven (seven thirty) - 7：30 Its five to eight (seven fifty-five) - 7：55 4Dates 日期 year - 年 month - 月 day - 日 week - 星期 Morning (a.m.) - 上午 noon - 中午 Afternoon (p.m.) - 下午 evening - 晚上 night - 夜晚 weekend - 周末 weekday - 周日 this year - 今年 last year - 去年 next year - 明年 5Seasons 季节 spring - 春天 summer - 夏天 autumn - 秋天 winter - 冬天 6 Festivals and Celebrations 节日、庆祝日 New Year - 新年 New Years day - 元旦 Spring Festival - 春节 Easter - 复活节 Thanksgiving Day - 感恩节 National Day - 国庆节 Christmas - 圣诞节 Christmas Eve - 平安夜第三节 基本语句 1Modes of Address 称呼方式 Mister - 先生 Madam - 夫人 Mistress - 太太 Miss - 小姐 That gentleman - 那位先生 That lady - 那位女士 Your Husband - 您的先生 Your Wife - 您的夫人2 Greetings 问候Hello. - 您好。How do you do? - 您好？How are you? - 您好吗？Glad to meet you. - 见到您真高兴。Good morning. - 早上好。Good afternoon. - 下午好。Good evening. - 晚上好3 Welcomes 欢迎语Welcome to stay in our hotel. - 欢迎入住我们酒店。Welcome to have your meals here. - 欢迎您来这里用餐。Hope youll enjoy your staying here. - 希望您在酒店生活愉快。4 Offering Help 提供帮助May I help you? - 要帮忙吗？Is there anything I can do for you? - 我能为您做点什么吗？Can I do anything for you? - 需要我为您做点什么吗？Let me give you a hand. - 让我来帮您一下吧！5 Thanks 致谢Thanks. - 谢谢。Thank you. - 感谢您。Thanks a lot. - 多谢。Thanks for your help. - 谢谢您的帮助。Thank you. It was very kind of you. - 太感谢你了！6 Answers 应答Youre welcome. - 别客气。Its all right. - 没什么。Dont mention it. - 不必谢。It is my pleasure to do.That for you. - 我很乐意这样做。No trouble at all. - 一点儿也不麻烦。Glad to have been of help. - 我很高兴能给您帮个忙。7 Apologies, Regrets 道歉、遗憾Excuse me. - 对不起。Oh, Pardon me. - 请原谅。Sorry. - 对不起。Im awfully sorry. - 我很抱歉。It doesnt matter. - 没关系。Im afraid I have taken uptoo much of your time. - 恐怕占用您的时间太多了。Im sorry to disturb you. - 很抱歉打扰您了。Please excuse me for a moment. I wont be long. - 请原谅，我要走开一下， 我马上回来Excuse me for interrupting you. - 请原谅我打断您了。8 Negative Expressions 表示否定用语No. - 不No, thank you. - 不，谢谢您。Certainly not. - 一定不是。Im afraid not. - 我想不是。Not quite - 不完全如此。I dont think so - 我想不是。9 Good Wishes 祝愿Good luck to you. -祝您好运！I wish you happiness. -祝您幸福！I wish you the best of health. -祝您健康！Have a good time. -祝您快乐！Happy birthday to you. -祝贺您生日快乐！Take care(of yourself). -请保重。Happy New Year! -新年快乐！Happy New Year to you. -新年快乐！Merry Christmas! -圣诞快乐！Best wis