Unit 3 Business Travel.ppt

Unit3BusinessTravel LearningObjectives Afterfinishingthisunit studentsshouldknowsomeusefulexpressionsusedinabusinesstravel knowtheappropriatebehaviorsduringabusinesstravel knowhowtowriteameetingagenda Warm up Workingroups Beforemakingabusinesstravel whatpreparationsshouldbemade Discussingroupsandticktheitemsyouthinknecessary 1 Reserveahotelinadvance 2 Bookatravelticket 3 Carryimportantdocuments 4 Carryyourpassport 5 Prepareyourluggage e g make up toothpaste brush bathingsuit 6 Carryyourdriver slicense IDcard 7 Buytravelinsuranceincaseofsomedisasters 8 Takeenoughcashoryourcreditcard 9 Putyournameandtelephonenumberonyourluggage 10 Confirmyourflighttimebeforeleavingincaseitdelays Listening Speaking Task1 Listento5dialoguesandcompleteeachdialoguewiththemissinginformation thenpracticethedialogueswithyourpartner NewWordsandExpressionsbookv 预订terrificadj 极好的 极妙的economyclass经济舱reservationn 预订plaincoffee纯咖啡strawberryn 草莓currantbun葡萄干小圆面包vanillan 香草checkout退房结账cometo总数为 共计cashn 现金creditcard信用卡 Dialogue1A Goodmorning WelcometotheFriendshipHotel CanIhelpyou B Goodmorning Iwanttobook fornextSaturdayandSunday please A OK Howaboutasingleroomwithabathandtelevision 75pernight B A What syourname sir B David DavidBrown asingleroomwithabath That sterrific Dialogue2A Hello AirChinaFlightReservations WhatcanIdoforyou B Hello MayIhaveaticketto forMay13 please A Waitforaminute Letmecheckit Allright Howdoyouwanttofly B Iprefereconomyclass A OK Yourname please B AnnaBaker firstclass Washington economyclassor Dialogue3A Goodafternoon MynameisCatharineBaker I atyourhotelthedaybeforeyesterday B CatharineBaker Oh yes You reinRoom901 onthe9thfloor Hereistheroomcard Ifyouneedanyhelp pleasecall778 236 A OK Thankyousomuch B You rewelcome madeareservation Dialogue4A CustomerService CanIhelpyou B ThisisMs WhitefromRoom102calling I dlikea andacoffeewithmilk A OK Anythingelse Ms White B twocurrantbunsandanItalianvanillaicecream Twostrawberrysandwiches plaincoffee Dialogue5A Goodmorning I mMr Smith I dliketocheckouttoday CanIhavemybill please B OK Howwouldyouliketomakethepayment Cashorcreditcard A Creditcard please B Allright Pleasesignhere Itcomesto 630 Task2 ListentothedialogueanddecideifthefollowingstatementsareTrue T orFalse F NewWordsandExpressionstextilen 纺织品 织物lookforwardto盼望 期待bumpyadj 颠簸的landv 着陆 登陆overcomev 战胜 克服jetlag时差反应considerateadj 考虑周到的 1 Mr CooperandFangHuimetattheairport 2 ItwasthefirsttimeforMr CoopertovisitChina 3 Mr Cooperhadaverygoodflight 4 FangHuiwasthesecretaryofShanghaiTextileImport ExportCorporation 5 Mr Cooperneededagoodresttoovercomethejetlag 6 Mr CooperandFangHuiwouldgotothehoteltoattendaveryimportantmeeting T T F F F T F SituationalDialogue Mr SmithisonabusinesstripinChina Afterseveraldays hardwork he dliketogosightseeingforrelaxation TheGreatWallishisfirstchoice LiMeiishistouristguide NowmakeadialoguebetweenMr SmithandLiMei Thefollowingsentencestructuresareforyourreference Afteryoufinishthedialogue practiceitwithyourpartner WelcometoChina I dliketoshowyouaround WouldyoupleasetellmesomethingaboutthehistoryoftheGreatWall TheconstructionofthewallstartedintheZhouDynastyinthe7thcenturyBCandcontinueduntiltheMingDynastyinthe15thcentury Howlongdidittaketocompletethewall Ittookaltogether2 000years TheexistingwallwasconstructedintheMingDynasty Itlookslikeagiantserpentwindingitswayoverthemountains Howlongisthewall Itslengthisabout6 000kilometers That swhyweChinesepeoplecallit TenThousandLiLongWall Whatamarveloussight TheGreatWallisoneoftheeightgreatwondersoftheworld TheGreatWallisindeedthecrystallizationoftheindustryandwisdomoftheChinesepeopleandalsoasymbolofancientChineseculture Thanksforyourintroduction You rewelcome Havefun Passage Listentothepassage andthenfillintheblankswiththemissingwords NewWordsandExpressionshecticadj 忙乱的 忙碌的businesssuit西装essentialn 必需品handout分发 分配bookletn 小册子underwearn 内衣物hygienen 卫生comeinhandy迟早有用fumblev 笨手笨脚地摸索或处理documentn 文件 文献waterproofadj 防水的foldern 文件夹 Travelingabroadforbusiness andonlyforashortperiodoftimecanbehectic However ifyoucanfollowmyhelpfultipsforoverseasbusinesstravel youwould First bringwithyouenoughclothes Itisbettertochecktheweatherinadvanceand Youmayalsowanttoconsidertotakeoneortwobusinesssuitsandshoeswithyousinceyouareonabusinesstrip Second andotherbusinessessentials Sinceyouaregoingtomeetalotofpeopleonyourtrip youneedtohandoutyourcardsandmaybe yourcompanyandbusiness evenabookletabout onatightschedule notbefeelingsotiredand nervous wearappropriateclothes getenoughbusinesscards Third alwayshaveasuit underwear andyourpersonalhygieneproductswithyou Don tcheckthesethingswithyourluggageonanairplane Ifyouloseyourluggage youdon t buyingalotofthingsthatmaynotevenfit andthesethingswould Fourth getallyourtraveldocumentsandIDcardtogether puttheminawaterproofdocumentfolder comeinhandy havetofumbleover LanguageFocus Bookingairlinetickets 1 WhenisthenextflighttoLosAngeles 2 Arethereseatsavailableonthenextflight 3 I dliketobookaflighttoWashingtonfortheninthofJune please 4 I dlikeafirstclasstickettoBostonforthisSunday 5 I dliketotravelfirstclass please 6 I dlikeamorningflight 7 I dliketomakeareservationtoNewYorkforJuly5 8 I dliketoreconfirmmyplanereservation 9 Iwantafirstclassopenreturn please Makingareservation 1 I dliketobookadoubleroomforTuesdaynextweek 2 I dliketobookasingleroomwithbathfromtheafternoonofOctober4tothemorningofOctober10 3 I dlikeaquietroomawayfromthestreetifthereispossible 4 Iwouldliketomakeareservationforaconferenceroomfrom12thto14thOctober 5 Whatistherate please 6 Thedailyrateforthisroomis 50 7 Whatservicescomewiththat 8 Couldyouprovidecoffeeandbuffetlunchatnoon 9 Doyouprovidelaundryservice 10 Arethereanyspecialdiscountsforadoubleroom 11 Sorry weareallbookedup 12 Howlongwillyoustay Checkingin 1 I dliketocheckin please 2 ImadeareservationyesterdayinthenameofJohnSmith 3 Waitamoment Letmecheckit 4 CouldyoushowmeyourpassportandIDcard please 5 Pleasefillintheregistrationcard please 6 Hereisyourroomcardandabookletforourroomservice 7 CanIhelpyouwithyourluggage 8 Theporterwilltakeyourbaguptotheroom Checkingout 1 I dliketopaymybillnow 2 We releavingtoday I dliketopaythebill 3 HowaboutthechargeforthedaysIsharedtheroomwithmyfriend 4 Haveyouusedanyhotelservicesthismorningorhadbreakfastatthehoteldiningroom Mr Green 5 Yournameandroomnumber please 6 Howdoyoulikethepayment 7 CanIpaybycreditcard 8 Thetotalfortheeightdaysisfivehundredsixtyyuanandeightyfen EasyTime Enjoythefollowingsong WhenYouSayNothingAtAll ByAlisonKrauss Reading Lead in Workinpairs Beforeyoureadthetext choosethebestanswertothequestionbelowaccordingtoyourexperienceorcommonsense Thenyoucanexchangeyouranswerwithyourpartnerandtellyourreasonsforthechoice s youmade Whichofthefollowingbehaviorisconsideredappropriateduringabusinesstravel Tickthebestanswer 1 Dresscasually 2 Dressformallyandkeepclean 3 Shineyourshoesbeforegoingout 4 Takealotofcashwithyouincaseoffinancialcrisis 5 Learnsomeknowledgeofbusinessetiquette 6 Takethefoodyoulikeincaseyouarenotaccustomedtothelocalfood 7 Whentakingdinners youshouldbehavewithgrace 8 Youshouldkeeppoliteandwearabigsmileallthetimes Reading HowtoBehaveAppropriatelyonaBusinessTrip NewWordsandExpressions thousandth auzn det 第一千 千分之一consciousof知道的 察觉的proper pr p adj 恰当的 适当的representative repr zent t v n 代表carry on k r n adj 随身携带的airline e la n n 航空公司showup露面 露出tradeshow贸易展览 展会positive p z t v adj 积极的 肯定的professionally pr fe n l adv 职业地 专业地attire ta n 衣服 服装 golfcourse高尔夫球场punctual p kt u l adj 准时的 守时的casual k u l adj 非正式的 随便的keepinmind记住 牢记represent repr zent v 代表 象征sink s k v 下沉 沉没brushupon重温 重新练习 已荒疏的技巧 tablemanners餐桌礼仪embarrassing m b r s adj 令人尴尬的 令人窘困的gaffe g f n 失礼 失态 失言grace gre s n 优美decorum d k r m n 端庄得体 atalltimes随时 永远fauxpas f u p n 失态 失言 失礼companion k m p n n n 同伴 伙伴reimburse ri m b s v 补偿 偿还charge t d n 费用tricky tr k adj 需要技巧或智谋的guidebook ga dbuk n 旅行指南 手册destination dest ne n n 目的地 Notes Asarepresentativeofyourcompany youneedtoknowhowtobehaveappropriatelyonabusinesstrip 作为公司的代表 你需要清楚怎样的行为是适合商务旅行的行为 2 Showingupforatradeshoworameetingwithaclientdressedinyesterday sclotheswillnotmakeapositiveimpression 出席贸易展销会或与客户见面 身着昨日穿过的衣服会给人留下不好的印象 makeapositiveimpression意思是 留下好印象 3 Youmaynormallyarriveattheofficeat8 10everymorningandnotspeakuntilafteryourfirstcupofcoffee butclientswillnottakekindlytoyourdecisiontobe10minuteslateforanimportantmeetingandstillneedingtogooveryournotes 通常你可能每天八点十分才到办公室 而且直到喝完第一杯咖啡才会开口说话 但是 你的客户不会善待你在一次重要的会议上迟到十分钟 还要从头至尾陈述自己的会议要点的行为 taketosth doingsth意思是 产生好感 逐渐习惯于 Example Hetooktogardeninginhisretirement 他退休后就喜欢上了园艺 4 Eventhoughsomebusinesstripsmayincludemorecasualsituations suchaslunch dinnerorevengolf keepinmindthatyouarestillrepresentingyourcompany andliketheoldsayinggoes Looselipssinkships 即使一些商务旅行包含比较随意的场合 比如午餐 晚宴或打高尔夫球 你也要记住你代表的是公司的形象 正如一句俗语说得 口风不紧船舰沉 Looselipssinkships 是一句俗语 意思是 口风不紧船舰沉 其含义是 轻率的言谈将会使敌人得到有用的信息 5 Ifyouareuncertainabouttheseterms considerbuyingabookonbusinessetiquetteforsomelightreadingwhileontheplane 如果你不知道该怎样做 就要考虑买一本关于商务礼仪的书 乘飞机时可作为消遣读物 beuncertainaboutsth的意思是 对某事不确定 没把握 lightreading的意思是 消遣读物 Example Itooksomelightreadingforthetrainjourney 我带了一些轻松的读物乘火车时消遣 Exercises I ReadthetextanddecidewhetherthefollowingstatementsareTrue T orFalse F 1 Beforeyougoforabusinesstravel you dbetterknowhowtobehaveyourself 2 Youressentialitemsshouldbepackedtogetherwithyouluggage 3 You dbetterdressyourselfformallywhenyoumeetwithanimportantclient 4 Itisessentialtobepunctualtoattendanimportantmeeting T T T F 5 Youcantalkcasuallywithyouclientsandsayanythingyouhaveincommon 6 Knowingnothingaboutbusinessetiquettemaycauseanembarrassinggaffe 7 Conductyourselfwithgracewhenattendingameeting whiletakinglunch youcanbehavecasually F T F 8 Neversmokeinfrontofyourclients 9 Travelinginaforeigncountrycanbeverytricky somakesureyouknowaboutthecultureandcustomsofthecountryyouaregoingtovisitbeforesettingoff 10 Aguidebookisnecessarywhenyoutravelinaforeigncountry T F T II WritethefollowingwordsinColumnAaccordingtotheirexplanationinColumnB ColumnAColumnB 1 2 3 4 5 6 7 8 notformalstandfororbeasymbolgodownunderthesurfacemakingonefeelawkwardorashamedamistakemadeinasocialsituationapersonthatspendsalotoftimewithyoumoneyaskedforgoodsorservicesplacetowhichsbisgoing casual represent sink embarrassing gaffe companion charge destination III Fillintheblankswiththewordsorphrasesgivenbelow Changetheformsifnecessary consciousofbrushuponreimbursepositiverepresentativegaffetrickykeepinmind Thefirmhastwo ineveryEuropeancity 2 Hisfamilyeducationhasbeenavery influenceonhim 3 Ithinkshe svery beingtheonlypersonintheofficewhodidn thaveauniversityeducation consciousof representatives positive 4 Youwillbe foranylossordamagecausedbyourcompany 5 Hedidn trealizewhata he dmade 6 Wehavenovacanciesnow butwe llcertainly yourapplication 7 You dbetter yourFrenchbeforegoingtoParis 8 Fromtimetotimewehavetodorather jobsandfeelthatoneofourfingersisgetintheway tricky reimbursed gaffe Keepinmind brushupon IV TranslatethefollowingsentencesintoEnglish 1 我下星期一将前往伦敦参加交易会 听说贵宾馆所有房间上周就都订满了 但不知现在是否有取消的房间 如果有的话 我想定一间单人间 I mgoingtoLondontoattendatradefairnextMonday Iwastoldthatalltheroomsinyourhotelhadbeenbookeduplastweek Iwonderwhetheranyreservationshavebeencancellednow Ifavailable I dliketobookasingleroom 2 我要预订一个能够容纳八九十人的会议室 要有声音设备 电视机和录像机 I dliketoreserveaconferenceroomthatcanaccommodate80to90people withsoundequipment atelevisionsetandavideorecorder 3 我想预订一张9月5日从北京飞往东京的单程商务舱机票 I dliketobookasinglebusinessclassticketfromBeijingtoTokyoforSeptember5 4 航空公司多收了我钱 他们后来退还给我了 于是 我就撤消了对他们的投诉 reimburse Theairlinereimbursedmefortheamounttheyhadoverchargedme SoIwithdrewthecomplainttothem 5 我们将在两天之内免费为您邮寄你预定的机票 charge Wewilldelivertheairticketyoubookedintwodaysfreeofcharge Writing Agenda Anagendaisalistofmeetingactivitiesintheorderinwhichtheyaretobetakenup bybeginningwiththecalltoorderandendingwithadjournment Itusuallyincludesoneormorespecificitemsofbusinesstobediscussed Itmay butisnotrequiredto includespecifictimesforoneormoreactivities FormofagendaTheagendaisusuallyheadedwiththedate timeandlocationofthemeeting followedbyaseriesofpointsoutliningtheorderofthemeeting Pointsonatypicalagendamayinclude Welcome IntroductionsApologiesforabsenceApproveminutesofthepreviousmeetingMattersarisingfromthepreviousmeetingAlistofspecificpointstobediscussed thissectioniswherethebulkofthediscussionaswellasdecisionsinthemeetingusuallytakesplaceAnyotherbusiness AOB allowingaparticipanttoraiseanotherpointfordiscussion Arrange announcedetailsofnextmeetingClosemeeting Tips WarningsMakesurestaffmembershavetheagenda24to48hourspriortothemeetingsothattheycanreviewwhatistobediscussedandproperlyprepareforthemeeting Havestaffmemberskeepnotesonagendaandkeeptheminanotebookorfileforeasyreference Sample1 Sample2 Sample3 EvergreenIndustriesSafetycommitteeMeetingAgendaMeetingdateMeetingtobeheldon19May 2011MeetingvenueMeetingtobeheldinthesmallroomMeetingtimeMeetingtostartat10 00a m AttendanceApologiesSBurke PTownsend AcceptanceofpreviousminutesTheminutesofthesafetycommitteeheldon10May 2011wereacceptedastrue Businessarisingfromthepreviousminutes1 Firstaidkitforwarehouse LJackson 2 Firedrills RBeb