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ExplainwhymanagersareimportanttoorganizationsTellwhomanagersareandwheretheyworkDescribethefunctions roles andskillsofmanagersDescribethefactorsthatarereshapingandredefiningthemanager sjobExplainthevalueofstudyingmanagement WhyareManagersImportant Organizationsneedtheirmanagerialskillsandabilitiesmorethaneverintheseuncertain complex andchaotictimes Managerialskillsandabilitiesarecriticalingettingthingsdone Thequalityoftheemployee supervisorrelationshipisthemostimportantvariableinproductivityandloyalty WhoAreManagers ManagerSomeonewhocoordinatesandoverseestheworkofotherpeoplesothatorganizationalgoalscanbeaccomplished ClassifyingManagers First lineManagers Individualswhomanagetheworkofnon managerialemployees MiddleManagers Individualswhomanagetheworkoffirst linemanagers TopManagers Individualswhoareresponsibleformakingorganization widedecisionsandestablishingplansandgoalsthataffecttheentireorganization Exhibit1 1 LevelsofManagement WhereDoManagersWork Organization Adeliberatearrangementofpeopleassembledtoaccomplishsomespecificpurpose thatindividualsindependentlycouldnotaccomplishalone CommonCharacteristicsofOrganizationsHaveadistinctpurpose goal ArecomposedofpeopleHaveadeliberatestructure Exhibit1 2 CharacteristicsofOrganizations WhatDoManagersDo Managementinvolvescoordinatingandoverseeingtheworkactivitiesofotherssothattheiractivitiesarecompletedefficientlyandeffectively EffectivenessandEfficiency Efficiency Doingthingsright Gettingthemostoutputfortheleastinputs Effectiveness Doingtherightthings Attainingorganizationalgoals Exhibit1 3 EfficiencyandEffectivenessinManagement ManagementFunctions Planning Defininggoals establishingstrategiestoachievegoals anddevelopingplanstointegrateandcoordinateactivities Organizing Arrangingandstructuringworktoaccomplishorganizationalgoals Leading Workingwithandthroughpeopletoaccomplishgoals Controlling Monitoring comparing andcorrectingwork Exhibit1 4 FourFunctionsofManagement ManagementRoles Rolesarespecificactionsorbehaviorsexpectedofamanager Mintzbergidentified10rolesgroupedaroundinterpersonalrelationships thetransferofinformation anddecisionmaking ManagementRoles InterpersonalrolesFigurehead leader liaisonInformationalrolesMonitor disseminator spokespersonDecisionalrolesEntrepreneur disturbancehandler resourceallocator negotiator Exhibit1 5 Mintzberg sManagerialRoles SkillsManagersNeed TechnicalskillsKnowledgeandproficiencyinaspecificfieldHumanskillsTheabilitytoworkwellwithotherpeopleConceptualskillsTheabilitytothinkandconceptualizeaboutabstractandcomplexsituationsconcerningtheorganization Exhibit1 6 SkillsNeededatDifferentManagerialLevels Exhibit1 7 ImportantManagerialSkills TheImportanceofCustomers Customers thereasonthatorganizationsexistManagingcustomerrelationshipsistheresponsibilityofallmanagersandemployees Consistenthighqualitycustomerserviceisessentialforsurvival TheImportanceofInnovation InnovationDoingthingsdifferently exploringnewterritory andtakingrisks Managersshouldencourageemployeestobeawareofandactonopportunitiesforinnovation TheImportanceofSustainability Sustainability acompany sabilitytoachieveitsbusinessgoalsandincreaselong termshareholdervaluebyintegratingeconomic environmental andsocialopportunitiesintoitsbusinessstrategies Exhibit1 8 ChangesFacingManagers WhyStudyManagement UniversalityofManagementTherealitythatmanagementisneededinalltypesandsizesoforganizationsatallorganizationallevelsinallorganizationalareasinallorganizations regardlessoflocation Exhibit1 9 UniversalNeedforManagement Exhibit1 10 RewardsandChallengesofBeingaManager TermstoKnow managementrolesinterpersonalrolesinformationalrolesdecisionalrolestechnic
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