推广部英语培训.doc

推广部英语培训1晚上好。 Good evening /afternoon/morning2欢迎光临Welcome .Welcome to ortiental charme .3.能为您效劳吗？ May I help you sir/miss?4自我介绍：我叫XX，希望玩得开心。 Im XX .I wish you have a pleasant /wonderful evening .5请问贵姓。 May I have your name ,please. 久仰大名。 Ive heard so much about you .6客人要求看酒水单。 Show me your menu. Can I see your menu? Sure, heres the menu. Its our menu.7请问您喜欢喝哪种酒？ What would you like? Brandy,.whiskyred wine beer (vodka remy martin or some special cock taip martell) Would you like some beers?8问客人从哪里来？ Where from? London. 来此观光还是开会？ Whether you come to visit hangzhou or have a meeting here? 好棒啊！ Youre something . 觉得杭州怎样？ How (do you ) feel about hangzhou ? 天气是永恒话题。（年龄、收入不要问） Wondeful weather isnt it . Its a lovely day isnt it.9当东西吃得差不多时，请问您还需要吃什么小吃？ Would you like another nosh? Your drink is up, one more? Or another drink? Special drink. Thank you for your special drink.10谢谢您的光临. Thanks for your coming.11带路时， This way ,follow me,please. Be careful.Yes.Sure.Certainly.Of course.My pleasure.12当客人要求帮助时Can you give me a hand?Can you help me?Sure, with pleasure certainly.13打断客人插话时 Excuse me. Are you ready to order now?14干杯 Cheers.15当客人提出要走时 Sorry. I have to go away .16当客人不舒服或突然不说话了，Whats wrong ? Whats the matter?17当客人说感谢时Im satisfied with your service.I had some good time tonight . Thanks.Its my pleasure.18服务费 We need service charge 额外收费 we need extra charge19Please speak slowly ,pardon. I got it . I see.20当客人赞你漂亮时，Youre pretty g