Unit 1 Reception(第一单元接待).ppt

Unit1Reception Learningobjectives MakingreservationsMakingintroductionsMaking receiving declininginvitationsStartingsmalltalksEntertainingvisitors Unit1 bigtask reception Makeavideoaboutclientreception 5 8m Youshouldincludethefollowingsituation 1 makehotelreservation2 pickupyourclientattheairport3 startsmalltalksinthecar4 entertaintheclientattherestaurant toanightclub toaKTV toateahouse Freetalk Chooseonewaytoentertain SupposeObamawillcometoChina Freetalk Makegoodarrangementstowelcome SupposePremierWenwouldcometoGuangzhou hecamelastmonth Freetalk Makeagoodhotelreservationfor Crosstalkcomedian相声演员 Freetalk Makegoodarrangementstowelcome SupposeXXwouldcometoFoshan ListeningpartA P4 I dliketomakesomereservationsplease Whenwilltheybearriving Iwonderifyoucanarrangeoneconferenceroomforthemfortwodays ListeningpartB P7 ItseemsasifIhadseenyousomewherebefore Iheadsheisoneofthesecretsofthiscompany ssuccess Speakofthedevil thefamousMissLewisisstandingrightbehindyou I veheardsomuchaboutyou ListeningpartC P12 HaveyoubeentoEdinburgh爱丁堡before Thereissuchalottosee Therewasalotofturbulence气流 动荡 Smalltalks Whatissmalltalk Whenwillyoumakeasmalltalk Whatarethetopicsforsmalltalks Edinburgh EdinburghCastle UniversityofEdinburgh Edinburgh WewouldliketohelpyouplanyourbreaktoScotland scapitalcity Edinburghhasallyouneedtoenjoyagreatgetaway anactivebreakaspotoftheatreandcultureaneventfulbreaksomeshoppingacityspaabreakfromthecity 爱丁堡是一个历史悠久 风景秀丽文化城市 依山傍水 地貌多姿 素有 北方雅典 之称 也是苏格兰首府和医疗 司法 银行保险 核能及电子研究的中心 该市人口44万 始建于公元6世纪 12世纪建成 有 欧洲最美丽城市之誉 ListeningpartD P16 Wherehaveyoubeenhidingyourselflately Iwashopingtomixbusinesswithpleasure IthoughtwemighttryoutthenewItalianrestauranteveryone sbeentalkingabout We vegottogetthecontractreadyforMissKing We resupposedtobehavingabigdinner ListeningpartE P18 Wehavesomefamousbrandsofalcohol Mostnorthernersliketohavealcohol白酒whilemanysouthernersliketohavewine葡萄酒oryellowwine黄酒 Heretheyserveanon alcoholiccocktail鸡尾酒 Reception sentencepatterns preliminary 1 Excuseme areyouMr BrownfromtheU S 2 Howdoyoudo MayIaskyourname 3 Howlongwasthetrip 4 Didyouhaveapleasanttrip 5 Howlongwillyoustaythistime Reception sentencepatterns intermediate 1 Ihaven tseenyouforages 2 Ifyouhavenoplansfortomorrow whataboutdoingthesightsofthecity 3 WhatareyouparticularlyinterestedinseeinginBeijing 4 Isthereanyplaceinparticularyouwouldliketogo 客户接待初次见面寒暄 1 I mpleasedtomeetyou Mr Peterson 2 It scertainlyapleasuretomeetyou 3 Thepleasureismine 4 I mdelightedtomeetyou Mr Green I veheardsomuchaboutyoufromMr Bush 客户接待与熟客打招呼 1 Hello Mr Green It snicetoseeyouagain 2 Thankyou Howhaveyoubeen 3 We vebeenquitebusy thanks 客户接待询问旅途情况 1 Howwasyourflight Dideverythinggoallright 2 Didyouhaveasafe pleasant goodtrip 3 Itwascomfortable buttherewasalittlebitofturbulence 客户接待招呼客人上车 1 There sacarwaitingforyou sopleasecomethisway 2 I llbringmycarhere sopleasewaitamoment 3 Letmeputyourbagsinthetrunk 客户接待请客人看日程表 1 Ihavearrangedyourschedule Ihopeit ssuitable 2 Thisisthescheduleforyou Mr LiWenfromourdepartmentwilltakecareofyou 3 Shallwediscussthescheduleinthelobby EntertainingClientsdialogue1 1 A Mr Bryant Hi I mMikefromFlorenceIncorporated I mgladyoumadeitokay Howwasyourflight B Itwasprettybumpy alsoabitlong alltogetherabout5hours A Thatisalongflight Youhadalayover航班中转站too isthatright Youmustbetired B ActuallyIfeelquiterested Iwasabletosleepontheplane A Good Here letmehelpyouwithyourbag IsityourfirsttimetoSeattle I dbehappytotakeyouaroundthiscityandshowyouthesightstonightifyou reuptoit有空 EntertainingClientsdialogue1 2 B Thatwouldbeverynice you retookind A I vealreadymadeahotelreservationforyou let sgotothehotelfirstanddropoffyourthings Then I dliketohaveadrinksothatwegetbetteracquainted熟悉 了解 I vebookedatableatanexclusiverestaurant高档饭店downtown Afterwards I vemadearrangementstotakeyoutoseethecitylights Seattle snightlifecanbereallyquiteexciting Howdoesthatschedulesoundtoyou B Soundsgreat Thankyouforyourhospitality热情款待 EntertainingClientsdialogue2 1 A TomJonesfromLockwoodwillbecominginthisafternoon You llbegoingalongwiththedrivertopickhimupattheairportwhenhisplanecomesinfromPrague Remember heisoneofourmostimportantclients Iwantyoutogivehimthered carpettreatment隆重接待 B Doyouwantmetodrophimoffatthehotel ordoIhavetokeephimamusedthiseveningaswell A Whatdoyouthink Iwantyoutotreathimlikeaking Takehimtooneofthefancyrestaurantsdowntown市区最豪华的饭店 Afterwards youcanfollowupwithashow EntertainingClientsdialogue2 2 B Howmuchismyentertainmentbudget招待预算then A Justdon texceed 800tonight B Don tworry I llgivehimtheVIPtreatment Jeeze Ireallydon tenjoymyselfwhenI mentertainingclients A Well it syourjob isn tit Trytohaveamorepositiveattitude it snotasbadasyoumakeitouttobe事情不像你了解的那样糟糕 Hey whileyou reatit这期间 whydon tyouinvitehimtoplaygolfthisSaturdayaswell B Noproblem Anythingtokeepmanagementhappy 只要领导满意 我做什么都行 Hotelsituationdialogue1 1 A Hello welcometoPrescotthotel howmayIhelpyou B Hi yes Ihadareservation Mysecretarycalledandbookedtheroomacoupleweeksago Thereservationshouldbeforadoublebed non smokingroom A Andwhatnamewasthereservationmadeunder B ItshouldbeunderSteveJohnson A Hmm Letmesee Itseemsthere snoJohnsonlistedforaroomfortonight isthereanyothernamethatyourreservationmaybelistedunder Hotelsituationdialogue1 2 B No Here stheconfirmationnumber willthathelp It sH98007 IhadtheroombookedwithaVISAgoldcard A Oh yes hereitis Youhaveastandarddoubleroom non smoking onthethirdfloor Ijustneedtoseesomeidentification身份证明 andthecreditcardyoubookedtheroomwith ifyoudon tmind B Sure hereitis Woulditbepossibletocheckout退房andpaythebill结账inthemorning Also whattimeisbreakfastserved 什么时间供应早餐 Hotelsituationdialogue1 3 A There sacontinentalbreakfastbuffet欧洲大陆式自助早餐from6am 10am it