the Role of Emotional Intelligence in Business.doc

Many managers and business owners find themselves wondering, What is the role of emotional intelligence in business today? What is Emotional Intelligence? Emotional intelligence refers to having the ability to recognize and understand emotions and their impact on behavior and attitudes. Those who have a high degree of emotional intelligence are in tune with both their own emotions and the emotions of other people with whom they come in contact. What Does Emotional Intelligence Have to Do With Business? Emotional intelligence involves being sensitive to and perceptive of（敏感的；有洞察力的） other peoples emotions, and having the ability to intuitively facilitate improved performance based on this knowledge. The modern workplace is characterized by open communication, team work, and a mutual respect among employees and their supervisors. Possessing emotional intelligence allows managers to better understand and motivate people they supervise. Individuals who come from the old school philosophy of management by intimidation often find it challenging to adapt their management style to the demands of todays workers. In the modern business environment, authoritarian managers are much less likely to be successful for the long term than those who utilize a democratic style of management. If you want to succeed in the business world now and in the future, its important that you understand the role of emotional intelligence in business today. Management and Emotional Intelligence Managers who possess emotional intelligence approach supervisory responsibilities from a different perspective than authoritarian managers. They understand the importance of communicating effectively with staff members, and of treating each employee with respect. Those who want to be effective 21st century managers are well served by developing a deeper understanding of the concept of emotional intelligence and applying it to their management strategies. Leadership and Emotional Intelligence Managers who have outstanding leadership qualities tend to possess emotional intelligence. Its important to realize that leadership isnt an inherent part of being in a position of authority. Leadership is something that employees bestow upon the most effective managers, and is reserved for individuals with high standards of integrity and outstanding communication skills. An individual who is in tune with his or her own emotions is much more likely to be able to understand and empathize with起共鸣；表同情；有同感the emotions that impact the attitudes and behaviors of others. This is why emotional importance is so valuable for managers. Its essential for managers who want to be viewed as leaders to remember that actions speak louder than words. This is something that individuals who possess a high degree of emotional intelligence seem to inherently understand. Supervisors who take the time to get to know and really listen to their employees are utilizing emotional intelligence as a management strategy, whether or not they realize they are doing so. Most employees respond best to managers who treat them as individuals who deserve respect. When you take the time to focus on an employees needs and make yourself accessible to them, thats exactly what youre doing. What is the Role of Emotional Intelligence in Business Today and in the Future? Its likely that emotional intelligence is going to continue to become even more important in the business world in the future than it is today. As the baby boomer population approaches retirement age, companies are going to find themselves dealing with labor shortages the likes of which have never been seen before. In an economy characterized by scarce labor, its going to become increasingly important to hold on to the good employees. At the same time, competition for the best employees is going to become even more fierce, and good workers who feel they arent treated fairly at work will have an easy time finding employment elsewhere. The best way to hold on to the employees that you want to keep is to incorporate emotional intelligence into your personal and organizational management philosophy. Managers and business owners cant let themselves lose sight of the fact that their employees are people, with real lives and emotions that impact