MIS管理信息系统全部习题及答案.doc

Chapter 1 The Information Systems Revolution: Transforming Business and Management（教材Chapter1）True-False Questions1. Information systems knowledge is not essential for a manager because the technology moves too quickly for him or her to keep up with and run the business at the same time.Answer: False Difficulty: Easy Reference:p. 42. IT is an abbreviation commonly used to refer to Internet technology.Answer: False Difficulty: Easy Reference: p. 53. Major industrial powers are being transformed to knowledge- and information-based service economies and leaving manufacturing to the third-world countries.Answer: TrueDifficulty: EasyReference: p. 54. Some very large companies are now using Internet to conduct virtually every aspect of their business. Answer: TrueDifficulty: EasyReference: p. 75. Knowledge is data that have been shaped into a meaningful form. Answer: FalseDifficulty: HardReference: p. 76. All information systems are behavioral systems. Answer: FalseDifficulty: HardReference: p. 77. In an information system, input, processing, and output produce data. Answer: FalseDifficulty: HardReference: p. 78. Feedback helps the organization evaluate input. Answer: TrueDifficulty: MediumReference: p. 89. Formal systems are structured and are not easily changed. Answer: TrueDifficulty: MediumReference: p. 810. A formal information system can be a manual one. Answer: TrueDifficulty: EasyReference: p. 811. Information systems are designed to provide solutions to organizational problems. Answer: TrueDifficulty: MediumReference: p. 1012. Most standard operating procedures are informal work practices. Answer: FalseDifficulty: EasyReference: p. 1113. Data workers process paperwork. Answer: TrueDifficulty: EasyReference: p. 1114. Knowledge workers are engineers or architects who design products or services. Answer: TrueDifficulty: EasyReference: p. 1115. Organizational politics are the basis for conflict. Answer: FalseDifficulty: EasyReference: p. 1116. Senior managers carry out the plans and goals of the organization. Answer: FalseDifficulty: HardReference: p. 1117. A network requires at least three computers. Answer: FalseDifficulty: EasyReference: p. 1218. Each level of management has different information needs and information system requirements. Answer: TrueDifficulty: MediumReference: p. 1219. The two contemporary approaches to information systems are technical and behavioral. Answer: TrueDifficulty: EasyReference: p. 1420. To work properly, an information system must balance technology and human behavior and requirements, even if less-than-optimal technology must be used. Answer: TrueDifficulty: EasyReference: p. 1421. Changes in company strategy usually do not require changes in the use of information technologies. Answer: FalseDifficulty: EasyReference: p. 1422. In contemporary systems there is a growing interdependence between organizational business strategy, rules, and procedures and the organizations information systems. Answer: TrueDifficulty: MediumReference: p. 1523. Often, what the organization would like to do depends on what its systems will permit it to do. Answer: TrueDifficulty: MediumReference: p. 1524. Large, older, bureaucratic organizations are often less competitive than newly created organizations. Answer: TrueDifficulty: MediumReference: p. 1925. Information systems allow a manager a greater span of control. Answer: TrueDifficulty: MediumReference: p. 1926. Information systems technology has become an array of technologies not limited to computers. Answer: TrueDifficulty: EasyReference: p. 27. Digital firms are more competitive and efficient because nearly all core business processes are digitally enabled. Answer: TrueDifficulty: MediumReference: p. Multiple Choice Questions1. Information-intense products require:A) computer information systems for their use.B) Highly-educated usersC) A great deal of knowledge and training to produce.D) High financial investments before any return on investment may be seenAnswer: C Difficulty: Easy Reference: p. 52. Data shaped into meaningful form are called:A) A databank B) FeedbackC) Knowledge D) InformationAnswer: D Difficulty: Easy Reference: p. 73. _ systems depend on fixed definitions of data and procedures for collecting, storing, processing, disseminating, and using the data.A) Informal B) ModernC) Traditional D) Formal Answer: DDifficulty: EasyReference: p. 84. _ use paper-and pencil-technology.A) Manual systems B) ReactionariesC)Most established companies D) Educational systems Answer: ADifficulty: EasyReference: p. 85. Input:A) captures or collects raw data from within the organization or from the external environment.B) allows the analysis of problems faced by the organization.C) is data shaped into meaningful form.D) converts raw data into meaningful form. Answer: ADifficulty: EasyReference: p. 86. All information systems can be described as organizational and management solutions to:A) conflict. B) technology requirements.C) challenges posed by the environment. D) the globalization of business.Answer: CDifficulty: HardReference: p. 107. The business perspective calls attention to the organizational and managerial nature of:A) the bureaucracy. B) information systems.C) computer technology. D) knowledge gathering.Answer: BDifficulty: EasyReference: p. 118. Promoting the organizations products and services is a business function of:A) manufacturing and production. B) accounting.C) human resources. D) sales and marketing.Answer: DDifficulty: EasyReference: p. 119. Creating products and services is a business function of:A) manufacturing and production. B) finance.C) accounting. D) sales and marketing. Answer: ADifficulty: EasyReference: p. 1110. Managing the organizations financial assets is a business function of:A) manufacturing and production. B) finance.C) sales and marketing. D) accounting. Answer: BDifficulty: EasyReference: p. 1111. Maintaining the organizations financial records is a business function of:A) manufacturing and production. B) sales and marketing.C) human resources. D) accounting. Answer: DDifficulty: EasyReference: p. 1112. Maintaining the organizations labor force is a business function of:A) finance. B) sales and marketing.C) human resources. D) accounting. Answer: CDifficulty: EasyReference: p. 1113. This function is responsible for managing the firms stocks and bonds. A) Finance B) Accounting C) Production D) Human resourcesAnswer: A Difficulty: Easy Reference: p. 1114. Engineers or architects who design products or services are called:A) data workers. B) service workers.C) information specialists. D) knowledge workers. Answer: DDifficulty: MediumReference: p. 1115. The technical approach to information systems includes:A) Only the information system itselfB) Hardware, software, and intra-organizational systemsC) People, hardware, and softwareD) Computer science, management science, and operations researchAnswer: DDifficulty: EasyReference: p. 1316. According to the _ perspective on information systems, the performance of the system is optimal when the technology and the organization create a good balanceA) Existing B) UniversalC) Sociotechnical D) Technology infrastructureAnswer: C Difficulty: Easy Reference: p. 2017. Information systems are _ systems.A) behavioral B) sociotechnicalC) technical D) optimizing Answer: BDifficulty: MediumReference: p. 1418. A virtual organization is a(n): A) entity that grows larger because it can conduct marketplace transactions internally more cheaply than it can with external firms in the marketplace. B) system of formal functions that include planning, organizing, coordinating, deciding, and controlling. C) system of management based on the observation of what managers actually do in their jobs.D) system that uses networks to link people, assets, and ideas to create and distribute products and services without being limited to traditional organizational boundaries or physical locations. Answer: D Difficulty: Easy Reference: p. 13Fill In the Blanks1.A(n) information system is essential for most organizations to survive and prosper in todays business environment.Difficulty: MediumReference: p. 42.A(n) information system is composed of interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization.Difficulty: EasyReference: p. 73.Information are data shaped into forms that are meaningful and useful to human beings.Difficulty: EasyReference: p. 74.Processing is the conversion, manipulation, and analysis of raw input into a form that is more meaningful to humans.Difficulty: EasyReference: p. 811.Feedback allows members of the organization to evaluate and correct input.Difficulty: EasyReference: p. 812.A(n) formal information system can be either computer-based or manual.Difficulty: EasyReference: p. 81.A(n) computer-based information system relies on computer hardware and software for the processing and dissemination of information.Difficulty: EasyReference: p. 813.A(n) standard operating procedure is a formal rule for accomplishing tasks that have been developed to cope with expected situations.Difficulty: EasyReference: p. 112.A(n) data worker processes the organizations paperwork.Difficulty: EasyReference: p. 113.A(n) operational manager monitors the day-to-day activities of the organization.Difficulty: EasyReference: p. 124.A(n) technical approach to information systems includes management science, computer science, and operations research.Difficulty: HardReference: p. 1314.A(n) sociotechnical perspective on information systems says that the performance of the system is optimized when both the technology in the organization mutually adjust to one another until a satisfactory fit is obtained.Difficulty: HardReference: p. 145.A(n) intranet is an internal network based on Internet technology and standards.Difficulty: EasyReference: p. 25Chapter 2 Information Systems in the Enterprise（教材Chapter2）True-False Questions1.At each level of the organization there are information systems supporting the major functional areas of the business. Answer: TrueDifficulty: EasyReference: p. 382. The principal purpose of operational-level systems is to develop goals and strategies. Answer: FalseDifficulty: MediumReference: p. 383.Transaction processing systems work directly with all the other organizational systems. Answer: FalseDifficulty: HardReference: p. 394. Transaction processing systems are the basic business systems that serve the operational level of the organization. Answer: True Difficulty: Easy Reference:p. 405. Management information systems generally depend on underlying transaction processing systems for their data. Answer: True Difficulty: Easy Reference:p. 446. Decision-support systems explicitly include user-friendly software. Answer: True Difficulty: Hard Reference: p. 457. Management information systems are generally flexible and have a lot of analytical capability. Answer: False Difficulty: Medium Reference: p. 468. ESS address nonroutine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. Answer: True Difficulty: Hard Reference: p. 469.Executive support systems serve the management level of the organization, address problems where the procedure for arriving at a solution may not be fully predefined in advance, and use internal information from TPS and MIS. Answer: False Difficulty: Easy Reference: p. 4610. The various types of information systems in an organization are tightly coupled. Answer: False Difficulty: Medium Reference: p. 4811.Integrating many different systems is extremely time consuming and complex. Answer: TrueDifficulty: EasyReference: p. 4812. Strategic information systems are the same as strategic-level systems for senior managers. Answer: False Difficulty: EasyReference: p. 4813. The various types of information systems in an organization are tightly coupled. Answer: False Difficulty: Medium Reference: p. 4814. The value chain model classifies all company activities as either primary or support. Answer: True Difficulty: Medium Reference: p. 4915. Differentiation is a strategy useful at the business level. Answer: TrueDifficulty: EasyReference: p. 4916. Network economics is a strategic concept useful at the firm level. Answer: False Difficulty: MediumReference: p. 4917. Competitive forces model is an appropriate model used for analysis at the firm level. Answer: False Difficulty: MediumReference: p. 4918. The competitive forces model was created for todays digital firm. Answer: False Difficulty: HardReference: p. 5919.Information partnership help firms gain access to new customers, creating new opportunities for cross-selling and targeting products. Answer: TrueDifficulty: HardReference: p. 59Multiple Choice Questions1. Operational-level systems are information systems that support the:A) long-range planning activities of senior management.B) decision-making and administrative activities of middle managers.C) day-to-day processes of production and shipping only.D) elementary activities and transactions of the organization. Answer: DDifficulty: EasyReference:p. 382. Management-level systems are information systems that support the:A) long-range planning activities of senior management.B) decision-making and administrative activities of middle managers.C) day-to-day processes of production and shipping only.D) elementary activities and transactions of the organization. Answer: BDifficulty: EasyReference:p. 383. Knowledge-level systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production. Answer: BDifficulty: EasyReference:p. 384. Strategic-level systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production. Answer: ADifficulty: EasyReference:p. 385. A hotel reservation system would be classified as a(n): A) transaction-level system. B) management-level system. C) operational-level system. D) strategic-level system. Answer: ADifficulty: EasyReference:p. 396. Order processing, market analysis, and pricing analysis are examples of:A) manufacturing and production information systems.B) finance and accounting information systems.C) enterprise application information systems.D) sales and marketing information systems. Answer: DDifficulty: EasyReference:p. 397. CAD, machine control, and facilities location are examples of:A) manufacturing and production information systems.B) finance and accounting information systems.C) enterprise application information systems.D) human resources information systems. Answer: ADifficulty: EasyReference:p. 398. Budgeting, profit planning, and portfolio analysis are