阅读reservation and registration s.ppt

ReservationApplicationForm Whatkindofinformationshouldbeincludedinareservationapplicationform Thereservationrecordshouldcontainthefollowinginformation PersonalinformationoftheguestsSpecificrequestsoftheguests Guestname address andtelephonenumber Arrivaldateandtime andlengthofstay TypeandnumberofroomsOtherInformation suchasmethodofpayment specialrequest Samples HotelReservationGuest sname DavidSmithCheckin 3 5 2007Checkout 6 5 2007Roomtype singleRoomrate US 169 00pernightPayment CreditCard Number 537496823549 TravelAgent SusanBrownAgent sfaxnumber 021 40508462 RESERVATIONFORMNewBooking 新订Amendment 更正Cancellation 取消 DoubleRoom TwinRoom DoubleRoom Aroomfortwopersonswithadoublebed允许两个人住并配有一张双人床的房间TwinRoom Aroomwithtwobedsfortwopersons允许两个人住并配有两张单人床的房间 通常旅店都会提供这两种方式的双人房 两者价格一样 Classification Grade EconomicRoom经济间StandardRoom标准间 普通间SuperiorRoom高级间DeluxeRoom豪华间BusinessRoom商务间ExecutiveRoom行政间 Classification Scale Specification SingleRoom单人间DoubleRoom TwinRoom双人间KingSize QueenSizeRoom大床间Triple三人间Quad四人间Suite套间Apartment公寓Villa别墅 Abbreviation SK StandardKing Room 标准单人间ST StandardTwin Room 标准双人间DK DeluxeKing Room 豪华单人间DT DeluxeTwin Room 豪华双人间 JS JuniorSuite简单套房PS PresidentialSuite总统套房MS Mini Suite小型套房 RegistrationForms 详细明了的住宿登记单 不但给客人留下好印象 而且也给酒店的管理提供方便 住宿登记单分为散客和团队两种 撰写方式相差较大 散客住宿登记单包括客人的姓名 性别 国籍 证件 抵离时间 房号等 团队登记单包括团队名称 代码 国籍 抵离时间 联系人 房间要求 餐饮要求等 PeaceHotelRegistrationForm Samples RegistrationCardName XuYanpingPermanentAddress 68SouthLakeRoad Changchun ChinaTel 0431 89056328Roomtypeandnumber onesingleandonedoublewithshowerCheckin 29 8 2007Checkout 5 9 2007Payment traveler scheckRoomrate 129forsingle 189fordoubleTravelagent DavidBrownAgent semailaddress shally06 Contents 1 Basic Generalinformationaboutthegroup2 Roomrequirement3 Mealrequirement4 Namelist5 Otherinformation e g wake upcalls GeneralInformationabouttheGroup ETD EstimatedTimeofDeparture估计的离开时间ETA EstimatedTimeofArrival估计的到达时间SVCCHG ServiceCharge服务费 OtherAbbreviations C I Check in入住C O Check out退房RC RegistrationCard登记卡RMRT RoomRate房价 RoomReq