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2020 2 27 CostandPerformanceManagement CreatingValuewithMeasuresPresentedbyFocusedManagementInc FacilitatingPerformanceImprovementThroughBetterUseOfInformationAndTheApplicationOfDecisionSupportTools AtIssue EveryorganizationneedstomeasureandmanageperformancetosatisfythedemandsofstakeholdersToday smeasurementandmanagementmethodsaremuchbetterthaninthepastbutneedtobeconnectedtogetherThespeedofchangeandinformationagecomputingandcommunicationsleavelittlemarginforerrorsDecisionmakingneedsfacts TheFishTankSyndromeIfeachpersondescribedwhattheysaw woulditbethesamedescription Perspectivesvary Whichiscorrect ImplicationsofTheFishTankSyndrome Weneedavarietyofperspectivesandwithwhichtoobtainabalanced disciplinedanddynamicviewofourbusinessesWeneedtodevelopacommon agreedunderstandingofthebusinessandallofitscharacteristicsWeneedaconstantlyavailablesetofreferencepointstowhichwecanreturnWeneedalivingrepositoryinwhichlocateandmaintainknowledge Result WhatIsAtStake InappropriatemeasurementsystemscanbecostlyexperimentsSobey s 50mERPwriteoffBoeing sproductionproblemsinthelate1990 sMalcolmBaldridgewinner WallaceCo bankruptFortune500companieswillfacea 31 5BillionknowledgedeficitnextyearByhowmuchcanprofitbeincreasedbychangingyourproduct marketmixtofocusonyourmostprofitableproducts PerformanceArchitecture Acombinationofabusinesslogicmethodology relevantsoftwareandsystemscapability Thelinksbetweenthetoolsareasimportantasthetoolsthemselves PerformanceArchitecturetoDriveValue SystemsEnabled Performance ActivityGoalsMeasuresResults ProcessGoalsMeasuresResults OrganizationGoalsMeasuresResults StrategicPlan UnderstandtheOrganization Value BasedManagement VBMisaholisticmanagementapproachthatencompassesredefinedgoals redesignedorganizationalstructuresandsystems rejuvenatedstrategicandoperationalprocesses andevenrevampedhumanresourcespractices ThisholisticpracticeofVBMisinsharpcontrasttothefinance drivenappearancethatVBMhastakenoninthepast INSEADWorkingPaper Areyou Really ManagingforValue ValueCreationisanOperationalIssue LinkedtoSevenValueDrivers SalesgrowthrateOperatingprofitmarginCashincometaxrate WorkingcapitalFixedcapitalCostofcapital WACC Growthdurationperiod Creatingshareholdervaluerequiresintensefocuson DeliveringbenefitstocustomerinmostefficientwayHiring retainingmotivatedworkforceMaintainingexcellentsupplierrelationshipsGoodcitizeninlocalcommunities Processesarewheretheworkisdone Ifyoucan tdescribewhatyouaredoingasaprocess youdon tknowwhatyouaredoing W EdwardDeming Process sareconnectedtotheappropriateknowledgeandlearningelements Allfocusedonthesuccessfulperformanceofasingletask Processeslinkorganizationgoalsandmeasurestohumanperformanceandactivities HowWeOrganizeOurselvesTheThreeLevelsofPerformance OrganizationWorkisPerformedbySystemsofProcesses Alignmentofjobs activitiesandprocesseswithtotalorganizationgoalsiscriticaltothesuccessoftheorganization Sharedserviceorganizationsareanintegralcomponent 6 7 4 48 22 13 DetailedProcessMap ServiceDeliveryProcess ActivityCostResults ABC ProcessAnalysis ThoughtfulInteraction ServiceDeliveryProcess CostedProcess ActivityAnalysis ThefirststepinanABCanalysisistounderstandwhatactivitiesareperformedintheorganization ActivitySurveyQuestionnaire ASQ facilitatessimpleandefficientcollectionofactivitydatathroughouttheorganization preparesthedataforimportintoanalysistoolsandproducesdraftactivityandprocesscosts Let sseeASQinaction Pharmacy BestPracticeAnalysisUnitCostComparison Product CustomerABCProfit VBMProduct CustomerEconomicProfit KeyProcessMeasures MeasurescanbelimitedtoM1 endofprocess andM2 sub process measuresM1 E External measuresshouldbederivedfromgoals M2 M1 I External CustomerMeasuresInternal BusinessMeasuresSubprocessMeasures M1 E LinkingProcesstoJob Consequences Input Output Feedback HumanPerformanceSystem MeasuresEverywhere ProcessMeasuresWorksheet MaterialAcquisitionProcessTotalProcessMeasures Dimension CurrentPerformance Measure ShortTermGoal LongTermGoal Actionstobetaken ProcessOutput Bench marks PerspectivesofMeasurement Create Gather Store Deploy Use Learn processes knowledge training Insights Procedures Guidelines Expertise Frontlines BusinessRepository yourcorporateDNA Feedback KnowledgeManagementCreates LivingProcesses Web Intranet InternalorExternalCustomer MeasuresSoftwaretoInfluenceHumanBehavior DistributionofconsistentandappropriatemeasurementinformationtoeveryoneintheorganizationisfundamentaltoexecutionofA VBMUseofcomputertechnologies datawarehouse OLAPandpresentationlayersoftwareprovidethe media ofdistributionItisthemediathatfacilitatesorganizationchange ThemarriageofmanagementphilosophywithtechnologyandtheimperativetocreatevalueThemediaisrepresentedbythepresentationofcurrentmeasuresandperformanceinformationoncomputerscreenstoallaccountablepartiesThesuiteoftoolsincludessoftwaretoperformsimulationmodelingofprocessesandeconomicperformance SampleMeasurementScorecard Dashboard 2020 2 27 FocusedManagementInfoCenter PersonalProductCustomerProjectsPresentationsFinancialModelsNewsLinksInfo ProfitInfo ProfitData Analysis E mail Newflashes Alerts market competition industry companyinfoandalerts pushtechnology CalendarTasksStockPriceExternalLinks ThePerformanceArchitecture ScorecardWithLinksanddrilldown TheOrganization MyPartoftheOrganization DrivingPerformanceinOrganization DeterminestakeholderneedsDeveloporganizationstrategyAnalyzeactivities processesandmeasuresDeterminecosts currentperformanceandbenchmarkEstablishperformancestandardsEstablishgoals budgets actionplansDeploymeasuresandknowledgerepositorysystems WorldClassToolsToLeadYouIntoTheFuture ThePerformanceManagementPortal ProCarta ActivitySurveyQuestionnaire OthersoftwareApplications ActivityBasedCostingERPDatabaseInternetCRM StrategyReviewValueBasedManagementBusinessProcessImprovementandManagementBalancedPerformanceMeasurementActivityBasedManagement Budgeting ERP DatabasesCRMPortals PresentationABM KnowledgeManagement SystemsPlanningandAnalysisSystemsImplementationManagedServices Training ValueCreatingMethodologies InformationTechnologyServices Software ValueCreatingSolutions Performance InformationTechnologyPortals AssessmentsTrainingDesignConsultingFacilitation AtFocusedManagementInc wearedevotedtocreatingvalueforourclientsbyworkingwiththeirstafftotransferskillsandknowledgethroughtheimplementationofhighlyrespectedandprovenperformancemanagementmethodologiesandsoftwaresolutions Ourmarketled technologyfocusenablesustoprovideresponsive comprehensivesolutionsthatlinkstrategywithpracticalresults Ourseasonedteamofprofessionalswilladdressstrategy operations risk andtechnologyissuesindesigningandfacilitatingend to endsolutionsthatarespecifictoaclient ssituationandbusinessneeds WehaveprofessionalstaffinNorthAmericaandaffiliatesaroundtheworldwhoprovidestrategic operationsimprovementandsystemsintegrationconsultingtoorganizationsinallsegments Seasonedprofessionals powerfulsoftwareworkingwithyourpeopletoachievebusinessobjectives FocusedManagementInc ThePartnershiptoImplementYourPerformanceArchitecture DomainKnowledge FMIServices PerformanceArchitectureFacilitationProcessImprovement Management