接待常用语言.doc

常用接待语言电话用语1 Hello/Good morning，lotusYoga Center, may I help you? /Can I help you? /What can I do for you? 您好，莲瑜伽，需要帮忙么？2 He/Shes on another line right now. 他/她正在接另外一个电话。3 Im busy now, can I call you back later? 我现在很忙，可以稍后打给您么？4 Im sorry, I dont speak English well. Hold on the line, please. Ill get an English speaker.很抱歉，我英语说的不是很好，请别挂断，我找一位会说英语的人来。5 May I have your name and telephone number? 您可以留下您的名字和电话号码么？6 Sorry for the delay. /Sorry to keep you waiting. 抱歉让您就等了。7 I beg your pardon? /Could you speak a little louder? 对不起，请再说一遍好么？/ 能说大点声么？来访：Hello，welcome to lotusYoga Center. What can I do for you?1. Just a moment. Our Membership Consultant would like to introduce our card categories to you. 稍等一下，我帮您介绍一位会籍顾问，为您介绍一下各种会员卡2. We have 3 card categories (types), theyre seasonal card, annual card (single club/multi club) and VIP card. 我们有3种卡种，分别是季卡，年卡（单馆/多馆）和VIP卡。3. We also have timely card including experience card for common class and hot yoga class. 还有次卡，普通课程和热瑜伽的体验课。4. When can you come here for practice usually？您平时什么时间段可以来习练5. What price do you think suitable for you? 您觉得什么样的价格适合您6. We distribute our new schedules to our members at every weekend. You can also visit our website for schedules. 我们将在每周周末为会员发下一周的课程表，或者您可以查询我们公司的网站7. Id like to introduce our courses and their characteristic to you. 我向您介绍一下我们都有什么样的课程，及课程特点8. upward/downward/right/left/inward/outward/forward/backward/inside/outside 方向词9. We use central heating system to heat for hot yoga class. 我们是用中央空调来上热瑜伽的10. We use a special heating-machine to heat for hot yoga class.我们是用一种加热的机器来上热瑜伽的11. Hows your health condition? 身体情况怎么样？12. This is our newly-opened step-by-step course. 这是我们新开的一个循序渐进的课程13. Hows your teacher level? 教练的水平如何？14. We have Indian teachers and local Chinese teachers. They are all the most excellent and most professional teachers in yoga line. 我们有印度老师和中方老师。他们都是瑜伽界最专业及最优秀的教师。Yoga history:The word YOGA is derived from the Sanskrit root Yog meaning to bind, to connect, to join, attach and yoke. It thus means a union or communion of the soul to God. Yoga is a complete science of the human being. It takes into account the physical, spiritual and metaphysical aspects of man.Practiced for more than 5000 years, yoga is one of the oldest forms of healing therapy, yoga provides one of the best means of self-improvement and attaining ones full potential. In the advanced stages of yoga, superconscious states are attained which result in a feeling of bliss, deep peace and the emergence of psychic powers.Yoga was developed and perfected over the centuries by philosophers and mystics in India. It is basically a method by which we increase the bodys supply of energy and remove any interference to the transmission of energy throughout the body. Yoga has specialized in this subject for thousands of years, and streamlined the methods to attain this aim.These days, yoga classes are being held at most health and wellness centers around the World. Along with meditation, it is probably one of the most popular alternative therapy. Many physicians, who are skeptical about the efficacy of alternative medicine, support yoga with a passion. There are many clinical studies that show the effectiveness of yoga. And the best part of it is