美国能源部平衡计分卡导向管理培训手册（英文）(ppt 66页).ppt

DEPARTMENTOFENERGYPROCUREMENT ASSISTANCEMANAGEMENT FY2003BALANCEDSCORECARDPERFORMANCEASSESSMENTPROGRAM NationalCorePerformanceMeasuresSupportingCorporateManagementInitiatives 2 BalancedScorecardMethodology TheBSCisastructuredapproachtoperformancemeasurementandperformancemanagementthatlinkstheorganization sstrategicthinkingtotheactivitiesnecessarytoachievedesiredresultsTheBSCisavehicleforcommunicatinganorganization sstrategicdirectionandformeasuringachievementstowardsthesepredeterminedobjectivesTheBSCclearlyestablisheslinkagebetweenstrategicobjectives themeasuresfordeterminingprogress thestretchtargetsestablished andthefocusedinitiativesneededtomovetheorganizationforwardtomeetthoseorganizationalgoals 3 BalancedScorecardMethodology TheBSCutilizesDepartment widemeasuresplusindividuallytailoredlocalmeasurestoachievetheProcurementExecutive sstrategicgoalsResultsofBSCmeasurementsprovidedecisionmakerswithcriticalinformationon 1 theefficiencywithwhichresourcesaretransformedintogoodsandservices and 2 theeffectivenessoforganizationalactivitiesandoperationsintermsoftheirspecificcontributionstostrategicobjectivesTheBSCisakeypartoftheProcurementExecutive sperformanceplan andisacriticalelementinME 60 sSESperformanceassessmentsInFY2003 ME 60continuestoassignaccountabilitytoindividualstaffbyflowingdowntheBSCtoindividualsandteams 4 MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartment sprogrammaticgoalsandobjectives STRATEGYTochangethepresentsystem sculture managementsystems andlineprocessesconsistentwiththeprinciplesofQualityManagement inordertoestablishandmaintain acustomerfocus asenseofurgency continuousandbreakthroughprocessimprovement andanemphasisonresults VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublic strustandfulfillingpublicpolicyobjectives DOEProcurementSystem 5 StrategicApproach ProcessAnalysis Benchmarking WorkforcePlanning Customer focus 6 FINANCIALToSucceedFinancially HowDoWeContributetotheBottomLine MISSIONVISIONSTRATEGY LEARNINGANDGROWTHToAchieveOurVision HowWillWeSustainOurAbilityToChangeAndImprove CUSTOMERToAchieveOurVision HowMustOurCustomersViewUs INTERNALBUSINESSPROCESSESToSatisfyOurStakeholdersandCustomers WhatBusinessProcessesMustWeExcelAt BalancedScorecardStrategicPerspectives 7 LEARNINGANDGROWTH AccesstoStrategicInformation EmployeeSatisfaction OrganizationStructuredforContinuousImprovement QualityWorkforce FINANCIAL OptimumCostEfficiencyofPurchasingOperations CostReasonablenessofActions MISSIONVISIONSTRATEGY CUSTOMER CustomerSatisfaction EffectiveService Partnership INTERNALBUSINESSPROCESSES AcquisitionExcellence MostEffectiveUseofContractingApproaches UseofElectronicCommerce Performance BasedServiceContracts UseofCompetition StreamlinedProcesses ReductioninOverageInstruments On TimeDelivery SupplierSatisfaction Socioeconomics BalancedScorecardPERSPECTIVESANDOBJECTIVES 8 BalancedScorecardPerformanceMeasures PerformanceTargets ManagementInitiatives 9 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE Procurement 10 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE Procurement 11 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE Procurement 12 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE Property 13 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE ContractorHumanResourceManagement 14 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVE ContractorHumanResourceManagement 15 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 16 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 17 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 18 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 19 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 20 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 21 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 22 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 23 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 24 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 25 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 26 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 27 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 28 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 29 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 30 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 31 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 32 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 33 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 34 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 35 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 36 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 37 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Procurement 38 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Property 39 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Property 40 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Property 41 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Property 42 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Property 43 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Property 44 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE Property 45 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE ContractorHumanResourceManagement 46 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVE ContractorHumanResourceManagement 47 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 48 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 49 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 50 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 51 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 52 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 53 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 54 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 55 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 56 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Procurement 57 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Property 58 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVE Property 59 BALANCEDSCORECARDPERFORMANCEMEASURES PERFORMA