《饭店情景英语》课件.ppt

关于考试 平时成绩 70 课堂发言 考勤卷面成绩 30 上课方式 课本内容学生自己发言 PART1TheFrontOffice TheManager sRemarks 1 Whatistheaimofahotel 2 Canyousaysomethingaboutthegreatimportanceofthefrontoffice 3 Whyshouldthehotelstaffhaveastrongsenceofresponsibility 4 Howcanthehotelachievegreaterfinancialsuccess Questions UNIT1 RoomReservations 1 1ALongDistanceCallReservations 长途电话预定 1 2AGroupReservation 团体预定 1 3AFace to faceReservation 门市预定 equivalent平行的arrival到达的May26th5月26日creditcard信用卡takecareof照顾 处理parkinglot停车场10 discount九折 representative代表UA美国联合航空confirmation确认assist协助 帮助southward向南available可获得的referral参考的 Dialogues NewWards UNIT1 RoomReservations Exercises2 Self Introduction Pleasemakeabriefself introductionin3minutesatleast youcantryitfromtheaspectsbelow namehometowninterests hobbiesspecialitycharacter Exercises1 1 我希望我们不久以后会再见面 2 今天下午三点钟您不要打电话来 那时我在上课 3 明天上午这个时候 我们要在会议室开会 4 今晚七点钟你们干什么 5 他七点钟在大厅等您 行吗 AttheReceptionDesk 在接待处 UNIT2 Page20 Dialogues 2 1Registration 登记住宿 2 2Checkinginagroup 团队登记住宿 2 3extendingthestay 续住 H AttheReceptionDesk 在接待处 UNIT2 Page20 pullup停车goforwardto向前走reserve预定justamoment过一会儿passport护照Wouldyouminddoing 你介意 吗 Incash现金thekeyto 的钥匙safe保险箱showyouup带你去Baggage行李箱 ablockof一层atonce立刻standard标准arrange安排porter行李员upstairs楼上fullyequipped设备齐全request要求convention会议Don tworry 别担心 no show预定未到的人allthetime总是 NewWords H AttheReceptionDesk 在接待处 UNIT2 Page20 Exercises2 Exercises1 明天上午您打算干什么 史密斯先生准备用现金 还是用信用卡付款 我打算只带两件行李去旅行 那位过路客人准备在大厅等到六点钟吗 我不准备再多待下去 天好像要下雪了 是吗 Introduceyourclassmatetous H 1UNIT3Concierge 1 礼宾部1 pick up捡起 获得 收拾sign迹象 符号 手势bumping震动toone srelief让某人轻松的是clearup清晰piece块 件 篇headfor朝 走trunk汽车车尾的行李箱escort陪同airy通风的salon沙龙barber理发师souvenir纪念品attendant服务员 侍者tag标签afraid害怕inconvenience不方便 1UNIT3Concierge 1 礼宾部1 3 1See inService 接机 3 2IntroducingHotelService 介绍饭店服务 3 3AboutSlowDeliveryofBaggaga 抱怨行李运送太慢 Dialogues 1UNIT3Concierge 1 礼宾部1 Exercise 1 我们宾馆被认为是本市最好的五星级宾馆之一 2 这些服务员英语讲得多流利啊 3 服务员会带您去哪儿的室内游泳池 4 我保证我们不会再给您添麻烦了 5 托运前请把姓名标签系在每件行李上 Whatanice baddayitis 2 1 1UNIT4Concierge 2 Newwords historical历史的interest兴趣cover覆盖sound健全的 合理的 可靠地reach到达trolley有轨电车along沿着crossing路口straight直线的square广场well known有名气的inadvance提前busy忙碌的softberth软卧receipt发票 1UNIT4Concierge 2 Dialogues 4 1Introducingsomescenicspots 介绍景点 4 2showingtheway 指路 4 3Ticket bookingservice 订票服务 TheBusinessCenterandTheGeneralSwitchboard fax传真inall所有 全部account账户caterto迎合slip协议confidential机密的 NewWords 商务中心和总机 Dialogues 5 1FaxService 传真服务 5 2ExpressMailService 特快专递 5 3TelephoneService 电话服务 TheBusinessCenterandTheGeneralSwitchboard 商务中心和总机 Exercise1 您要用什么规格的复印纸 先生 您的传真到了 请到商务中心来取 对不起 我们宾馆对收进的传真要收费的 从这里发往纽约的传真收费多少 您可以在我们这里发电子邮件 也可以上国际互联网 TheBusinessCenterandTheGeneralSwitchboard 商务中心和总机 Exercise2 MyNationalDayHoliday UNIT6TheCashier收银 Passport护照Slip纸片Note纸币 记录Change零钱Prepare准备Total共计Deposit存款 保证金 NewWords UNIT6TheCashier收银 6 1ForeignCurrencyExchange兑换外币6 2CheckingGuest sAccount核查客人账目6 3CheckingOut结账离店 Dialogues UNIT6TheCashier收银 1接待员告诉北罗先生他能到账台兑换外币 2电脑记录有问题吗 3夜审发现客人的账单上有错 4经理告诉那位新员工她如何才能处理那位过路客人的要求 5贝罗先生付了2000元的账 包括150元的电话费 Exercises1 UNIT6TheCashier收银 Hesaidthathe Hetoldmethathe 间接引语 Exercises2 Onceuponatimetherewasanislandwhereallthefeelingslived Happiness Sadness Knowledge andalltheothers includingLove Onedayitwasannouncedtoallofthefeelingsthattheislandwasgoingtosinktothebottomoftheocean Soallthefeelingspreparedtheirboatstoleave Lovewastheonlyonethatstayed Shewantedtopreservetheislandparadiseuntilthelastpossiblemoment Whentheislandwasalmosttotallyunder lovedecideditwastimetoleave Exercises3 Shebeganlookingforsomeonetoaskforhelp JustthenRichnesswaspassingbyinagrandboat Loveasked Richness canIcomewithyouonyourboat Richnessanswered I msorry butthereisalotofsilverandgoldonmyboatandtherewouldbenoroomforyouanywhere ThenLovedecidedtoaskVanityforhelpwhowaspassingbyinabeautifulvessel Lovecriedout Vanity helpmeplease Ican thelpyou Vanitysaid Youareallwetandwilldamagemybeautifulboat Next LovesawSadnesspassingby Lovesaid Sadness pleaseletmegowithyou Sadnessanswered Love I msorry but Ijustneedtobealonenow Exercises3 Then LovesawHappiness Lovecriedout Happiness pleasetakemewithyou ButHappinesswassooverjoyedthathedidn thearLovecallingtohim Lovebegantocry Then sheheardavoicesay ComeLove Iwilltakeyouwithme Itwasanelder Lovefeltsoblessedandoverjoyedthatsheforgottoasktheelderhisname Whentheyarrivedonlandtheelderwentonhisway Loverealizedhowmuchsheowedtheelder LovethenfoundKnowledgeandasked Whowasitthathelpedme ItwasTime Knowledgeanswered ButwhydidTimehelpmewhennooneelsewould Loveasked Knowledgesmiledandwithdeepwisdomandsincerity answered BecauseonlyTimeiscapableofunderstandinghowgreatLoveis Exercises3 Noisy吵闹的 喧闹的Noise噪音Awfully可怕地 十分Apologize道歉Corridor走廊Formalities正式手续Efficiency效率Stolen被偷Exactly准确地 Suitcase公文包Grey灰色的Thoroughly完全地Receptionist接待员Annoy惹恼 令人讨厌Arrive到达Release释放Terribly十分Situation情况 Unit7SettlingGuests Complaints 词汇 Newwords Dialogues Exercises1 Exercises2 7 1changingaroom 换房 7 2acomplaintaboutsomethinglost 投诉物品丢失 7 3handlingacomplaintaboutroomreservation 处理对客房预订的投诉 Unit7SettlingGuests Complaints 对话 Newwords Dialogues Exercises1 Exercises2 Newwords Dialogues Exercises1 Exercises2 Unit7SettlingGuests Complaints 搬运工正忙于将行李拎上楼 希望能尽早得到你的回信 代课寄信是不收费的 我们将根据您的要求 尽力为您订去广州的机票 我要到明天上午才结账 如果您不介意 我们可以为您看行李 这件事将由经理亲自处理 练习一 Unit7SettlingGuests Complaints Role Play Page90 练习二 Newwords Dialogues Exercises1 Exercises2 Unit7SettlingGuests Complaints 练习二 让我帮您提这只皮箱 好不好 总台接待员通知客房服务员核对一下到客名单 行李员说他已经把刘易斯先生的行李送到他房里去了 下一班航班将于午夜起飞 我在纽约时已经预订了一间法国式套间 现在我想换一间 Newwords Dialogues Exercises1 Exercises2 PART2TheHousekeepingDepartment TheManager sRemarks 1 Whatarethemainproductsthatahotelproduces 2 Canyousaysomethingaboutthedutiesofthehousekeeping 3 Asaroomattendant whatshouldyousell 4 Couldyousaysomethingabouthowyoudoyourdutiesasaroomattendant Questions UNIT1GuidingtheGueststoTheirRooms 1 1RecognizingtheGuests 迎接新客 1 2AbouttheRoomFacilities 介绍房间设施 1 3AbouttheHotelServices 介绍服务项目 StructureStudy More than themost 形容词和副词的比较级和最高级 Dialogues FunctionStudy Impartingandreportingfactualinformation陈述和转述事实 Unit2ChamberService Dialogues 2 1Makinguptheroom 收拾房间 2 2Cleaningtheroom 打扫客房 2 3theTurn downService 做晚床 Exercises P125P123Reading Aman agreatman afighterforfreedomwastravelinginthemountains Hestayedinacaravansforthenight Hewasamazedthatinthecaravanstherewasabeautifulparrotinagoldencage continuallyrepeating Freedom Freedom Anditwassuchaplacethatwhentheparrotrepeatedtheword Freedom itwouldgoonechoinginthevalleys inthemountains 1 Themanthought Ihaveseenmanyparrots andIhavethoughttheymustwanttobefreefromthosecages butIhaveneverseensuchaparrotwhosewholeday fromthemorningtotheeveningwhenhegoestosleep isspentincallingoutforfreedom Hehadanidea Inthemiddleofthenight whentheownerwasfastasleep hegotupandopenedthedoorofthecage Hewhisperedtotheparrot Nowgetout 2 Buthewasverysurprisedthattheparrotwasclingingtothebarsofthecage Hesaidtohimagainandagain Haveyouforgottenaboutfreedom Justgetout ThedoorisopenandTheownerisfastasleep nobodywilleverknow Youjustflyintothesky thewholeskyisyours Buttheparrotwasclingingsodeeply sohard thatthemansaid Whatisthematter Areyoumad Hetriedtotaketheparrotoutwithhisownhands buttheparrotstartedpeckingathim andatthesametimehewasshouting Freedom Freedom 3 Thevalleysinthenightechoedandreechoed butthemanwasalsostubborn hewasafreedomfighter Hepulledtheparrotoutandthrewhimintothesky andhewasverysatisfied althoughhishandwashurt Theparrothadattackedhimasforcefullyashecould butthemanwasimmenselysatisfiedthathehadmadeasoulfree Hewenttosleep Inthemorning asthemanwaswakingup heheardtheparrotshouting Freedom Freedom Hethoughtperhapstheparrotmustbesittingonatreeoronarock Butwhenhecameout theparrotwassittinginthecage Thedoorwasopen 4 Unit3PersonalizedServices个性化服务 Dialogues 3 1AbouttheRoomServices 客房用餐服务 3 2SolvingtheMinibarProblem 解决小冰箱的问题 3 3AboutBaby sittingServices 托婴服务 FunctionStudy P132StructureStudy P131Exercises 1P135III2P136IV3P134I Thestorygoesthattwofriendswerewalkingthroughthedesert Duringsomepointofthejourneytheyhadanargument andonefriendslappedtheotheroneintheface Theonewhogotslappedwashurt butwithoutsayinganything hewroteinthesand Todaymybestfriendslappedmeintheface Theykeptonwalkinguntiltheyfoundanoasis wheretheydecidedtotakeabath Theonewhohadbeenslappedgotstuckinthemireandstarteddrowning butthefriendsavedhim 1 Afterherecoveredfromtheneardrowning hewroteonastone Todaymybestfriendsavedmylife Thefriendwhohadslappedandsavedhisbestfriendaskedhim AfterIhurtyou youwroteinthes