酒店日常英语对话.doc

【英语对话】酒店日常英语2011-03-07 13:51作者：来源：未知点击数： 8637分享到： 内容提要： Receiving a walk-in guest. 为散客登记 Registering a tour group 为团队登记 Receiving a walk-in guest. 为散客登记How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位？What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间？Just a moment, I have to check if theres a room available XX Mr./Mrs.XX先生/小姐，请稍等，我看看有没有空房。Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。Well give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。Would I ask you to put your name in block capital? XX Mr./Mrs.XX先生/小姐请用大写字母写您的名字，好吗？May I have your occupation, please? 请问您的职业？Would you sign your name, please? /Ill need your signature. XX Mr./Mrs. XX先生/小姐，请签名。Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.XX先生/小姐，能出示一下您的护照吗？Im afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款？How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.XX先生/小姐，您付现金还是用信用卡付账？Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.XX先生/小姐能告诉我您的离店日期吗？Our rack rate is RMB 498，XX Mr./Mrs. XX先生，我们的门市价格是498元。The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs. XX先生/小姐，您需要付1500元人民币作为押金。As a hotel policy, we require one days room charge as deposit for guests without a reservation.按酒店规定，没有预订的客人得付一天房费作为押金。Would you like a smoking or non-smoking room , XX Mr./Mrs.?XX先生/小姐，您需要一间吸烟房还是不吸烟房？XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。Please remember to return your key before you leave our hotel , XX Mr./Mrs.XX先生/小姐，在您离开酒店前，请记住归还钥匙。Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.XX先生/小姐，我们的退房时间延迟到下午2：00。XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗？ 内容提要：Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schedule for the period of yoRegistering a tour group 为团队登记XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？Id like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.XX先生/小姐，我想确认一下贵团的预订和日程。Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗？XX Mr./Mrs. Here are the room keys and breakfast vouchers. 宾馆英语-预订房间1Id like to book a double room for Tuesday next week.下周二我想订一个双人房间。2Whats the price difference?两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the one with a front view then.我想我还是要阳面的吧。5How long will you be staying?您打算住多久？6Well be leaving Sunday morning.我们将在星期天上午离开。7And we look forward to seeing you next Tuesday.我们盼望下周二见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10.我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9We do have a single room available for those dates.我们确实有一个单间，在这段时间可以用。10What is the rate, please?请问房费多少？11The current rate is $ 50 per night.现行房费是50美元一天。12What services come with that?这个价格包括哪些服务项目呢？13That sounds not bad at all. Ill take it.听起来还不错。这个房间我要了。14By the way, Id like a quiet room away from the street if the is possible.顺便说一下，如有可能我想要一个不临街的安静房间。九. 常用句型百宝箱1）预定基本应对：1. Do you have one single room for two nights?我想订俩个晚上的单人房一间行吗？2. Room reservations, can I help you?/ Reservations, can I help you?客房预订部可以为你效劳吗？3. Id like to reserve a room. 我想订个房间。4.How many nights do you wish to stay?您希望住几晚？5. How much is the room?房租是多少钱？6. Which date will that be?要订在什么时候？7. How many guests will there be in your party?您一行有多少人？8. May I know your name? May I know your phone number? May I know your email?能告诉我您的姓名电话和电子邮件吗？9. How do you spell that?请问怎么拼写？10. Could you hold the line please. I will check our room availability.请别挂断好吗， 我来查一下是否有空房间。11. Thank you for waiting sir/ Thank you for waiting madam.让您久等了先生 让您久等了女士12. I will arrive late but please keep my reservation.我会晚一点到达，请保留我预定的房间。13. Would you like to make a guaranteed reservation by credit card?您愿意用信用卡来担保预定吗？14. Id like to confirm your reservation.我想再确认一下您的预定。2）海外预定1. May I have your airline and flight number, please?请告诉我您搭乘的航空公司和班机号码号码？2. We offer free transportation to and from the airport.我们提供免费的机场送迎服务。3. We have a counter at the airport. Our representative will escort you to the car.我们在机场设有柜台， 到时将有代表护送您上车。4. Do you know your arrival time at the airport, sir?您知道您抵达机场的时间吗？5. Do you mean local time?您指的是当地时间吗？6. Where can we contact you in Guangzhou?在广州我们可以经由哪个单位和您联络？7. care of *company. The phone number is *可以经由某某公司取得联络，他们的电话号码是8. We look forward to serving you. Have a safe trip.我们期待为您服务。祝您旅途平安。3）对房间和床具的偏好1. What kind of room would you prefer?你想要什么样的房间2. Id like to reserve a room with the sea view./mountain view.我想订一间看得到海/山的房间3.Id like a room with a very large bed/ Id like a room with a very large balcony.我想要一间有大床的房间/我想要一间有阳台的房间4. Certainly, sir. We will book you into a room with the queen size bed/the king size bed. 好的先生，我们会为您登记一间有大号床的房间/ 特大号床的房间4）房价和付款事项1. A single room is 80 US dollars per night with ten percent tax and ten percent service charge.单人房每晚80美金外加10%的税金和10%的服务费。2.We have a double at 800 Hong kong dollars and 1000 Hong kong dollars available . Which one would you prefer?我们有价格在800到1000元港币的大床间， 您喜欢哪一种呢？3. Does the price include breakfast?这个价钱包括早餐吗？4. Im afraid we have no credit arrangement with your company. We will need an advance pass by bank drive or in cash before the reservation date.恐怕我们和贵公司没有信用贷款的协定，您得在预定日期之前预先送来银行汇票或现金作为定金。5. We offer special range for your company, sir. For a single room there is 15% discount.我们酒店为贵公司提供特价先生。单人房可以打8.5 折6. Shall we charge this to your company? 我们是向贵公司收费吗？7. Which department of your company should bill be made out to ?我们应该将账单送到贵公司的哪个部门？8.Do you accept credit card/ do you accept travellers check.你们酒店接受信用卡吗 你们酒店接受旅行支票吗5)指定的房间没空缺或酒店客满1. Im afraid we have no twin room available but we can offer you a double room.我们恐怕没有多余的双床间了，但是我们可以给您提供一个大床间。2. Im afrai we have no swathe available . Would you mind a twin instead?我们恐怕没有多余的套间了， 你建议改定双床间吗？3. Im sorry but we are fully booked those days as it is the peak season.很抱歉因为是旺季， 那段时间的客房都被订光了。4. Is it possible for you to change your reservation date?您可不可以改变预定日期呢？5.This is the businest season. Im very sorry but could you call this later again this weekend we may have some cancellation.现在是旺季非常抱歉。但是请你这个周末再打电话来好吗？可能会有人取消预订6. Can you book me into another hotel in this area.可不可以在当地为我预定另一家旅馆呢7.We hope to have another opportunity to serve you.我们期待下次能为您效劳。6）确认预定1. Is this a new reservation or a confirmation call?您这个电话是确认预定还是新的预定呢？2. Id like to confirm a reservation.我要确认一项预定。3. Your room is confirmed.您的预定已经得到确认。4. Im afraid that we have no record of your reservation for that date in your name.恐怕我们没有您那天预定的记录5. Shall I make a reservation for you now?我现在为您预订好吗？6. When did you make the reservation?您什么时候预定的7. In whose name was the reservation made?这项预定是用谁的名字订的7）为客人更改、取消、延长预定1. Id like to extend my reservation for one more night.我想将预定再延长一晚2. We will extend the reservation for you.我们会为您延长预定的3. Id like to change a reservation. Id like to cancel a reservation我要更改一项预定。 我要取消一项预定4. Certainly, sir. We will make the change for you./We will make the cancellaton for you.当然可以先生。 我们会为您更改预定/ 我们会为您取消预订。 Unit 3 Reception 登记入住经典对话C=Front Office Clerk 前台服务员 G=Guest 顾客C: Good afternoon. Welcome to XX hotel. May I help you?下午好！欢迎光临XX酒店。能为您效劳吗？G: Yes, Id like check-in, please.我要登记住宿。C: Certainly, Sir. May I have your name, please?好的，先生。请问大名？G: Im Lawrence Brown.我叫劳伦斯 布朗。C: Do you have reservation with us. Mr. Brown?布朗先生，您预订了房间了吗？G: Yes, from tonight.是的，预订了。从今晚开始。C