酒店服务文档.doc

宾馆服务 HOTELSERICES 宾客服务经理 电话分机：8000Cuest Service Manager Ext: 8000如需服务请与当值宾客服务经理联系。For any assistance,please contact us.行李服务 电话分机：8000L uggage Service Ext: 8000为您提供24小时行李服务以及贵重物品寄存服务，如需服务请联系礼宾部。Our24hours bellboys provide you luggage service and valuables storage.For any assistance,please contact us.接待服务/问询服务 电话分机： 0Reception/Information Ext: 0提供24小时的接待/问询服务，位于大堂。Located in the lobby,our receptionists provide you24hours service.商务中心 电话分机：8000 Business Center Ext: 8000位于大堂，提供商务、订票、邮件服务。Locates in the lobby,our Business Center service provide you business service,tickets booking Seruice Time:07:00-21:00总机服务 电话分机：0Operator Ext: 0为您提供电话信息查询、留言服务。Our operator will provide you information and message service.订房服务 电话分机：0Reservation Ext: 0酒店提供24小时订房服务。We provide you24hours reservation service.医疗服务 电话分机：8000Clinic Service Ext: 8000如需要服务，请与当值宾客服务经理联系。For any assistance,please contact Guest Service Manager.酒店部分楼层设无烟客房区域，为您提供清新的住宿环境。We provide Non-smoking rooms for those non-smokers to choose.客房中心 电话分机：8500HouseKeeping Ext: 8500您若需要增加房内用品或服务请于客房中心联系。If you need any additional room supplies and services HouseKeeping 饮用水 Drinking Water如需饮用开水请用房内开水器。Please make use of the electric thremos if you need some hot water.大堂保险箱 Lobby Safe大堂接待处出为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。酒店管理当局对留在客房内物品的任何损坏或遗失不负任何责任。Each room is fitted with a safe ,your valutable belongings are recommended to be keep in the safe .Please open the your safe door before you checkout . Bye the way ,the lobby located provide free safes for bigger valutable belongings .The hotel management is not liable to any loss or damage valutables left in the gust rooms .客房照明系统 Lighting Control of Guest Room房间配有灯光总控制器，将磁卡插入取电器内，灯光便会自动开亮，当您离开房间时，请取出磁卡，灯光便会自动开关。Each room is equipped with master switch control lighting.Please insert the card key in to the slot beside the door to turn on the lights.When leaving the room please remove the card key to turn lights off automatically.洗衣服务 Laundry and Dry Cleaning Service如有水洗、干洗衣物请与客房中心8500联系。详情阅洗衣单。For laundry and dry cleaning ,please contact Housekeeping at Ext 8500 For details please refer to the laundry list .擦鞋服务 Shoe Polishing Service房内备有擦鞋布，如需提供擦鞋服务，请与客房中心联系。Each room provide shoe polishing ,please contact HouseKeeping if you need extra service.吹风筒 Hair Dryer客房的浴室备有吹风筒，如有问题请与客房中心联系。Pleas contact Housekeeping if there is any problem with the hair dryer in your washroom.冰块 Ice Cube如您需要冰块，请与客房中心联系。If you need ice cube ,please contact Housekeeping.宽带上网接口 Broadband Access (ADSL Access)酒店客房已安装宽带上网接口。The guest rooms had fixed with broadband access.叫醒服务 Wake-Up Calls Service请按0/8000与接线生联络，确定您的叫醒时间。Wake-up calls can be arranged by the operator to confirm the time.please dial 0/8000失物招领 Lost & Found如有物品遗失，请与客房中心联系。遗失物品，酒店保留三个月，易变质物品只保留三天。在上述期限内无人认领的物品，酒店有权自行处理。For lost and found items,please contact Housekeeping ,the hotel will only keep lost and found items for a period of three months .Perishable items will be retained for three days only.The hotel reserves the right to dispose of any item which is not claimed within this period of time.请勿打扰 “Do Not Disturb” Service当您需谢绝探访及不被打扰时，请将“请勿打扰”牌挂在门把手上，并通知接线生不要把接转电话到客房。When you do not want to be disturb,please hang out this card on the knob,you can also inform the operator not to contact any call to your room.电熨斗/慰衣板 Iron /Iron Board客房中心备有电慰斗和慰衣板，如有需要可与客房中心联系。The Housekeeping provide iron and iron board ,if any need please contact Housekeeping.房内用餐服务 Roon Service本酒店提供11：0024：00房内用餐服务(提供中餐与西餐可供选择)，详情请参阅