回复道歉信.doc

-dear sir or madam,i was a visitor in your hotel for three days during may 5 to may 8. i am sorry i have to say i was greatly disappointed with the inconvenient service you provided.i am sure that you will agree with me that your service is unacceptable. i trust that you will take immediate steps to correct the situation and i look forward to your reply.faithfully yours,john smith- i am sorry i have to say thatunpleasant factordisgustingi trust that i look forward todear mr. jack,the 50 tea sets we ordered were delivered yesterday, but we regret that 5 sets were badly damaged.the packages containing the tea sets appeared to be in good condition, so we accepted and signed for them without question. we unpacked the tea sets with great care and can only assume that the damage must be due to careless handling at some stage prior to packing.we shall be glad if you will replace all 5 sets as soon as possible. meanwhile, we have put the damaged tea sets aside in case you need to check them.yours sincerely,david50we regret that .appear to we assume that1. we are sorry to inform you that were badly damaged when delivered.2. on inspection, we found that the quality of the goods did not meet the contract standard.3. we regret to find that your delivery of our.4. a portion of the goods arrived damaged. we have to put in a claim for the damage.5. i am writing to inform you that i am dissatisfied with your7.the purpose of my letter is to express my satisfaction with 1. i am looking forward to your due attention and proper solution on this matter.2. despite the trouble and inconvenience this matter may cause to you. i hope you can give me a satisfactory solution to 3. i understand you will give immediate attention to this matter.4. i would like to have his matter settled by the end of 5. we do hope that youll take measures to solve the problem.-dear mr. smith,i am sorry to hear that you didnt enjoy your stay in our hotel. at the same time, thank you for bringing this matter to my attention. it is my oversight. ill go myself and look into the matter immediately. meanwhile, i wont hesitate to improve the lighting facility, food quality and the service of the waiters.i do hope that we can meet your full satisfaction when you visit the hotel again.yours faithfully,dear mr. david,we are sorry to learn from your letter of the 8th that some of the tea sets were damaged when they reached you. we will certainly replace them and have in fact instructed our representative at your end to send them by parcel post.we regret for the inconvenience caused to you, and we will do our best to improve our methods of handling so as to avoid happening the same thing. it will not be necessary for you to keep the damaged tea sets and they can be destroyed.yours sincerely,1. we offer our apologies for 2. were sorry that3. we regret to 4. i am writing to apologize for5. im writing to say sorry for6. for this trouble, we do apologize.1. i sincerely hope that youll be able to think in my position and accept my apologies.2. please accept our sincere apologies for this mistake.3. we assure you that well give it our attention.our radios before it is sent. now, were arranging for the director of the sales department to contact you for the replacement. mm 14. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. .16. 17. 18. apologize v inconveniencen. make up for my fault excuse me for my carelessness. im sorry for1. much to my regreti am unable to 2. excuse me for my not being able to 3. i would like to give you my apology for. 4. i must apologize to you for5. im really sorry and i hope you will be back soon. 6. im sorry to tell you that i cant. 7. please accept my sincere apology for. 8. please accept my sincere apologies for this unhappy experience. 9. we assure you that such a matter will never happen again. 10. i would be very much appreciated if you could11. im afraid what i have done has caused much inconvenience to you.12. lets not put a little misunderstanding between us. 13. i hope that the settlement of the matter will meet your wishes. 14. i sincerely hope you can understand that i offended you unintentionally. 15. please accept my apology. i do hope you will understand me and excuse me for my carelessness.1) 2) 3) :dear ,i am sorry that i must apologize for .im writing to tell you the reason for it. im afraid what i have done has caused much inconvenience to you. in order to make up for my fault, i will .please accept my apology. i do hope you can understand me and excuse me for my carelessness . tom1. 2. 3. 1. 1201504. dear tom,im very sorry that i cant go on a trip to beijing with you next weekend, which i have promised you. im writing to tell you the reason for it.(topic)just now, my cousin, li ming, who went abroad for further education last year, informed me that he would return the next saturday morning. he asked me to pick him up at the airport with his parents. as you know, we havent seen each other for about a year, so ill have to help him in the first place.i really hope that you can accept my apologies and understand me. i would appreciate it if you allow me to fix another time to show you around some places of interest in beijing.wish you have a good time this weekend!yours,1. attend2. fall illbe taken to hospital3. 4. celebratemiss the chance of5. expressbest wishes6. in additiongive my regards to sb7. ()see sb off8. _9. 10. 11. take a make-up exami would be very much appreciated if youcould12. 7613. when your letter arrived