Six Sigma General View.ppt

SixSigma LearningObjectives TheNeedforSixSigmaSixSigma Vision PhilosophyandStatisticalMethodBreakthroughStrategyandFocusofSixSigmaSixSigmaSystem BlackBelts GreenBeltsandManagement WhyImplementSixSigmaNow NothingNew MostoftheSixSigmatoolshavebeenaroundfordecadesNeglectedduetodifficultyanddisciplineBUTWorldwidecompetitionMakesneglectdangerousComputingresourcesMakesapplicationpossible 99 GoodisNotGoodEnough 5 000incorrectsurgicalprocedureseachweek20 000lostarticlesofmaileachhourNoelectricityforalmost7hourseachmonthUnsafedrinkingwaterforalmost15minuteseachday WhereDoesIndustryStand 7 SigmaScaleofMeasure RestaurantBills DoctorPrescriptionWriting PayrollProcessing OrderWrite up JournalVouchers WireTransfers AirlineBaggageHandling PurchasedMaterial LotRejectRate DomesticAirlineFlight FatalityRate 0 43PPM Best in Class Average Company IRS TaxAdvice phone in 140 000PPM SixSigmaViewofQuality 100 InspectionInefficientManagementinvolvementisKEYFocusontheProcessContinuousImprovementisaPhilosophyofDoingBusinessReductionofVariation SixSigmaFocus DelightingtheCustomerthroughFlawlessExecutionRapidBreakthroughImprovementAdvancedBreakthroughToolsthatWorkPositiveandDeepCultureChangeRealFinancialResults Passion Execution FastandLastingResults SixSigmaisaVision TheVisionofSixSigmaistodelightcustomersbydeliveringworld classqualityproductsthroughtheachievementofSixSigmalevelsofperformanceineverythingwedo 6 SixSigmaisaPhilosophy ThePhilosophyofSixSigmaistoapplyastructured systematicapproachtoachievebreakthroughimprovementacrossallareasofourbusiness Philosophy 6 SixSigmaisaStatisticalMethod Knowwhat simportanttotheCustomer CTQ s ReducedefectsCenteraroundtargetReduceVariation BreakthroughStrategy SixSigma SixSigmaEnablesBreakthroughLevelImprovement Improvement SixSigmaBreakthroughStrategy Trained DedicatedindividualsAnalyticalExpertise 70 Improvementperproject 1 2 3 4 TimeinYears StandardApproachesCurrentToolsKaizenLeanManufacturingRe engineeringTypicalTQM TheproblemwithcontinuousimprovementsastheonlygoalOrganizationseesimprovementBUTlosesthegame Sigmaisastatisticalunitofmeasurethatreflectsprocesscapability Thesigmascaleofmeasureisperfectlycorrelatedtosuchcharacteristicsasdefects per unit parts per milliondefective andtheprobabilityofafailure error SixSigma AggressiveGoal Whatdoesa6sigmaprocesslooklike m AverageDeviationfromMean 1s T USL p d 123456 s 99 99966 Good 6Sigma 20 000lostarticlesofmailperhourUnsafedrinkingwaterforalmost15minuteseachday5 000incorrectsurgicaloperationsperweekTwoshortorlonglandingsatmostmajorairportseachday200 000wrongdrugprescriptionseachyearNoelectricityforalmostsevenhourseachmonth SevenarticleslostperhourOneunsafeminuteeverysevenmonths1 7incorrectoperationsperweekOneshortorlonglandingeveryfiveyears68wrongprescriptionsperyearOnehourwithoutelectricityevery34years 99 Good 3 8Sigma SixSigma PracticalMeaning IfwearesogoodatX whydoweconstantlytestandinspectY X1 XNIndependentInput ProcessCauseProblemControl Togetresults shouldwefocusourbehaviorontheYorX FocusonXratherthanY asdonehistorically FocusofSixSigma StrategyofSixSigma IdentifyingcriticalaspectsofthebusinesswithproblemsoropportunitiesforimprovementTargetingthosecriticalareasanddesignatingimprovementeffortsasSixSigmaBlackBeltprojectsSelectingBlackBeltsfromamongthebestpeopletoworkontheprojects fulltimeEnsuringthesepeoplehavethetime tools andresourcestheyneedtosucceedIncludes4monthsofextensiveSixSigmatraining 4weeksclassroom 12weeksexecution BlackBeltsleadimprovementeffortsonprojectschosenbytheirChampionsDedicatedresourceofhighlyskilled trainedandfocusedindividualsRigorousselectioncriteria amongthebestpeopleontheirsiteABlackBeltperforms4to6projectsperyearwithaminimumof2yearsassignmentcommitmentResultsinupto 1Msavings year BlackBeltTheBBensuresthatthespecificprocess sequence isfollowedforeachproject Measure Analyze Improve andControlFocusisonfixingthecausesusingthesetools Y F X UtilizesproblemsolvingtoolsprovidedthroughTrainingandMiniTabstatisticalsoftware DOE FMEA etc SomeBlackBeltsareselectedtoperformGreenBelttraining SixSigmaSystem BlackBelts GreenBeltsaretheprofessional salariedemployees includingmanagers whoarenotChampionsorBlackBelts TheyhavekeyrolesindeployingSixSigma AssistBlackBeltsincompletingsectionsoftheirprojectsReceivedetailedtrainingoverthenextthreeyearstoimprovetheirdatacollection analysisandproblemsolvingcapabilityWillapplytheirlearningintheirdailyperformanceoftheirjobsWillbroadlyusemanyoftheSixSigmamethodsandtools includingFMEA DOE SPC etcWillbeready trainedasthefirstroundofBlackBeltscompletetheirtwo yearassignments SixSigmaSystem GreenBelts ManagementisresponsibletohelpdrivethetotalemployeepopulationtoahigherlevelofproblemsolvingproficiencyIdentifiestheirbestcandidatesforBlackBeltappointmentDemonstrateshighenthusiasmtokeepSixSigmamovingforwardProvidestheleadatgettingGreenBelts includingthemselves identifiedandthroughtrainingAskstherightquestionstoallemployeestoassurethedisciplineofSixSi