设定目标培训.ppt

SettingObjectives设定目标 Identifyneeds确认需求 Designtheprogramme设计课程 Setobjectives设立目标 Selectmethodsofmeasurement选定评估方法 Measurethechangeinperformance评估行为 表现上的改变 Runtheprogramme硒俴諺最 TheTrainingCycle训练循环图 Knowledge SkillsandAttitudes知识 技巧及态度 RequirementsForLearning SubsequentChangeInBehaviourBackOnTheJob针对训练後的学习及改变工作行为的要求 Head Knowledge头 知识Participantsneedtoknowandunderstandthetopic参加者必需知道并了解主题Hands Skills手 技巧Participantsneedtohavepractisedtheskillsinahands onwayinaprotectedenvironment参加者必需实际地练习技巧Heart Attitudes心 态度Participantsneedtowanttodosomethingdifferentandtofeelconfidentintheirheartsthatitwillbeworthwhile参加者必需有心想要改变 并对它的价值深具信心 Common ProblematicAttitudes共通及有问题的态度 Junkie Trainingismybirthright that soneofthereasonsIjoinedO M Sofaryouhaveletmedown youhaven tgivenmeenough andbythewaynevercanJunKie 训练是我的权利那也是我进入奥美的其中一个原囚 到现在为止 你们己经让我失望 你们给我的根本不够 以这种方式看来 永远不可能足够Escapist Trainingisfunandgetsmeawayfromthedailygrind WhatgoesoninthetrainingsessionbearsnorelationtotherealworldbackattheofficeEscapist 训练很有趣 而且可以让我远离我的日常工作 但训练的内容和我的日常工作似乎都没有关连性 Whatcanwedoaboutthese 我们该怎麽办呢 IfYouHitaCynictheCompetenciesStoryUsuallyDisarms如果你遇到一个愤世嫉俗的人通常先化解敌意 Idon tknowwhyI mherebecauseIammuchmoreexperienced smarterthaneveryoneelse我不知道为什麽我会在这里 因为我比别人都聪明而且我的经验也比别人都来的丰富 WeHaveToAssumeOurPeopleAreAlreadyHighlyCompetent 我们必需假设我们的员工已经有很好的能力 Competence有能力Incompetence没有能力 ButToLearnTheyNeedToBeinaStateofConsciousCompetence 但为了要学习 他们必需身处在一个有意识有能力的状态下 Unconscious无意识Conscious有意识Conscious有意识Unconscious无意识 Competence有能力Incompetence没有能力 Improvedperformanceonthejob改善工作表现 Competencies能力 Whenplanningaprogramme writedownwhatyouwantparticipants attheendofthesessionto在计划一个节目时 写下你希望参加者在课程结束後Knowingtheirheads在他们的脑袋中学到了什麽Havepractisedwiththeirhands身体力行了些什麽Feelintheirhearts用心体会了些什麽KSAbuildtocompetenciesonthejob知识 技巧 态度建立了工作的能力Theapplicationofcompetenciesdeliversaresult运用自己的能力才能达成结果 KSAExample AdoptACountry K1 Knowtheregion OMAPbetter2 Knowtheiradoptedcountry O Minthatcountryinconsiderabledepth3 UnderstandthedimensionsofworkingacrosstheregionwithpeoplefromdifferentculturesS4 Havepractisedlistening inquiring influencingandrelationshipbuildinginnonhometown countryenvironment 5 Havepractiseddrivingtosolutionsonmajorclient agencyprojectsincrosscountryteamsA6 Feeltheyarepartofanetworkoflikemindedpeople7 Feelabiteliteandrecognisedfortheirpotential8 WanttostayandbuildtheircareerswithO M9 Feelencouragedtospreadtheirwingsandcontributemore KSA sExample Selling K1 Knowthatsellingisakeypartoftheirjobsandcareerprogression2 Understandhowtorecognise nurture protectgreatideas3 Knowhowtheirclientsbuyideas actaccordinglyS4 Havepractised Differentbuyingsituationsinroleplays5 Presentingwork inparticularbringingtheatre drama flair6 ProtectingworkbyovercomingobstaclesandresolvingconflictA7 Feelpassion courage convictionforthecauseofsellinggreatwork8 Havethetenacityofbulldogswhenitmatters KSAExerciseKSA练习 ThinkaboutatrainingsessionyouhavejustconductedorareduetoconductandwritedowntheKSAyoumustdeliverforsuccessimprovedperformancebackonthejob试著回想一个你刚参与或正要参与过的训练 并写下成功必备的知识 技巧及态度在回到工作岗位後改善工作表现 TypesOfTrainers训练者的种类 KeyDimensions主要条件k KKnowledgeandexperienceofsubject对主题的知识及经验s STeachingskills传授技巧a AAttitude concernforneedsforlearners态度 关心学习者的需要 kTypes LowKnowledge ExperienceOfSubjectk型态 较少的知识及经验 High高 Low低 Concern关心 Low低 High高 Skills技巧 TheEndearingBumblerk s A ThePersuaderk S A TheArrogantCharlatank S a TheIncompetentk s a kTypes LowKnowledge ExperienceOfSubjectk型态 较少的知识及经验 High高 Low低 Concern关心 Low低 High高 Skills技巧 Assumption假设 OurTrainershaveanappropriateknowledgeandexperienceoftheirsubjectmatter theyareall对於训练的主题 我们的训练者有足够的知识及经验KOriftheydon twhenfirstasked theydotheirhomework 或者 如果在他们第一次被问及时不知道的话 他们便会回家作功课 TheHumbleExpert谦卑的讲师K s A TheOgilvyTrainer奥美的讲师K S A TheDirectiveInstructor命令式的讲师K S a TheBoringLecturer无趣的讲师K s a KTypes HighKnowledge ExperienceOfSubjectK型态 较多的知识及经验 High高 Low低 Concern关心 Low低 High高 Skills技巧 TheBoringLecturerK s a 无趣的讲师 Oftenahighlyplacedexpert通常是身经百战的专家Likestobeseenassupportingtraining希望被视为支援性的训练It spartofourculture这是我们文化的一部份Lacksskills Tendstousenotesratherthanoverheads缺乏技巧 多半是使用讲义而非投影片Oftenapprehensiveandnervousinside内心通常焦虑 恐惧的 Participantsoftenfallasleep参加者通常会睡著 TheBoringLecturerK s a Cont d 无趣的讲师 续 Doesn thavethetimeorinclinationtoprepare没有时间或意愿来准备Thesepeopleareheretolearnfrommeandhereismymessagefromonhigh这些人是来这里向我学习的 而这正是我想要传达的 Stickstohismaterialortrainingprocedurerigidly一成不变的顺著他的教材或训练方式Rarelyallowsanyvariationineithercontent structureortiming Ormuchparticipation对於他的内容 架构或时间很少有变化 也不是参与式的Oftenhasbigdecksofacetateswhichparticipantsseewithhorror通常带着一大叠投影片 被参与者认为畏途CalledBrian叫作 Brian Participantscangetfrustratedandangry参加者通常会感到沮丧及生气 TheDirectiveInstructorK S a 命令式的讲师 BBriefing 简介 RResources 资源 IInstructions 指引 AApplication 运用 NNotes 作笔记 AActivity 活动 LLearning 学习 IInvolvement 参与 CConsultation 谘询 EEvaluation 评估 TheHumbleExpertK s A 谦卑的讲师 Recognisedexpert公认的专家Soconcernedaboutthegroupandtheirlearningrequirementsthatheisself effacingandcaneasilygooffontangents关心学习者及他们的需求 是个行动主义者 可以很容易的突发奇想 Participantshavetoworkveryhardtoextractthelearning参与者必需非常努力的粹取学习的精华 TheHumbleExpertK s A Cont d 谦卑的讲师 续 Lackofteachingskillsmakeshimappearapologetic longwinded disorganisedandrepetitive缺乏教学的经验使他变得谦卑 冗长 较无组织 且一直重覆 WhereWeWantToBe我们想往何处 TheOgilvyTrainer奥美的讲师K S A TheOgilvyTrainerK S A 奥美的讲师 Deepknowledge experienceandunderstandingofsubject对训练主题有足够的知识 丰富经验及了解Knowsavarietyoftraining