珠宝营销英语口语.doc

精品文档（一）询问顾客意愿S：（1）What kind/Which would you like/prefer?您想买什么样的？（2）What price/style/material/size/color do you prefer/like?您喜欢/想要什么价位/式样/材质/尺寸/颜色？（3）Whats the maximum price you have in mind?您预算的最高价位是多少？C: （1）Im not quite sure ,can I try some on/can I have a look?我不太确定，我可以先试一些吗？/我先看看可以吗？（2）How about showing me some samples?给我看些样品好吗？（3）Can you recommend some to me?你能不能给我推荐一些？（4）Can you give me some suggestion/idea?你能给我点建议吗？（5）Can you advise me what kind fit me best?你能建议下哪种最适合我吗？（6）Can you match me this?Can you pick me one that goes well with this?Can you select one for me that is suited for this?你能帮我挑一件配这个吗？S: Yes, of course.C:（1）I prefer/like我喜欢（2）This one is better for me.这个对我来说更好。（3）I like pearl better than diamond.相比钻石物品更喜欢珍珠。（4）My choice would be我会选择（5）As far as Im concerned/For me, the best color is对我而言，最好的颜色是（二）向顾客推荐S:（1）What about?/How about/Do you like? /What do you think of? /Would you like? It thisall right? 您觉得这个怎么样？（2）Would you like to try it on?您想试试吗？（3）Thisis your size.这个是您的尺码。（4）Shall I show you a sample of each?要不要我每种都拿给您看看？（5）Herere some samples.这些是样品。（6）I could recommend something for you.我可以向您推荐一种货品。C:（1）Do you have any cheaper ones?你们有便宜点的吗？（2）Do you have one for around 1000 yuan?你们有一千元左右的吗？（3）Its too small/big for me. Do you have a bigger/smaller one/size? 这个太小/大了，你们有尺寸大/小一点的吗？（4）Do you think itll fit me?你觉得它适合我吗？（5）What kind is most durable?哪种最耐用？（6）I dont think this kind of style/color/size suits me.我想这种款式/颜色/尺寸不适合我。（7）I like/I love/I fancy/Im very keen on this one/design/color.我喜欢这一个/这个图案/这个颜色。（三）推销货品S:（1）Its of good price/quality.这个价格/质量很不错。（2）Its very durable.这很耐久。（3）Its the latest fashion, very popular.这是最新款，非常流行。（4）Thisis hand-made.这是手工制的。（5）It suits you well.It looks good on you.这非常适合您。（6）I think this style/color/design/pattern goes well with/is well suited for that我认为这个款式/颜色/图案/花样很配那个（7）We have many kinds of/a great variety of/a wide selection of我们还有很多供你选择。（四）顾客询问存货情况C:（1）你们还有吗？Do you have any more?（2）那是你们这里所有的货品吗？Thats all you have here?（3）我要像这目录上一样的那个。I want the same one as the one in the catalogue here.（4）我要蓝色的，跟这个图案相同的。I want a blue one with the same design.S：（1）我要去查看我们的货，您介意等一会儿吗？Ill go and check our stock right now. Would you mind waiting for a second?（2）请等下，我去找找看。Just a moment, please. Ill go and check it out.Scene1：营业员表示还有，去取货S：（1）有，我们有。请等一下，我马上去拿来。Yes, we do. Just a moment, please. Ill go and bring it right away.（2）抱歉让您久等，这就是（您要的）。Im sorry to have kept you waiting. Here it is/Here you are.（3）谢谢久等。这是您要的商品。Thanks for the patience. Here is what you want.Scene2：营业员告诉顾客没有货了S：（1）抱歉，我们目前没有存货了。Im sorry, we dont have it now.Im sorry, but they are out of stock now.Im sorry, but we are out of them now.Im sorry, but we dont have any in stock now.（2）抱歉，我们不进这类货。Im sorry we dont stock such items.（3）抱歉，金猪已卖完了，但您也许可以在我们其他分店买到。Im sorry we are sold out of gold pig. But you might be lucky at our other branches.（4）抱歉，我们没有适合您的尺码，但我们可以为您订购，好吗？Were sorry. We dont have your size. But we could order it for you, shall we?（5）我们有这个尺寸，但没有这颜色，很抱歉不能为您效劳。I have the size, but havent the color. Were sorry we couldnt help you.（6）抱歉，这是目前我们存货中最后一个了，您觉得换另外这种如何？Im sorry, this is the last one we have at the moment. How would you like that one, instead?（7）这是我们先有存货中最大的一个。This is the largest one we have in stock right now.（8）抱歉，这是目前我们全部货品了。Im sorry, but this is all we have right now.（9）我们没有这个款的，但我们有些同样好的货品。We dont have this style, but we have something just as good.Scene3：营业员告诉顾客何时进货S：（1）我们估计周五就会到货，您可以到时来看看。We expect have a supply this Friday. Please look in/come back again then.（2）大概四五个星期到货，不过我不能保证哪一天。We probably have a supply in four to five weeks, though I cant guarantee any particular date.（3）当我么有新货时，要我们打电话告诉您吗？Shall we give you a call when we have some new stock?（五）关于订购About orderScene1：营业员说明可以订购S：（1）它可以订购的。It can be ordered.（2）要我们为您订购吗？Shall we order it for you?（3）我们只剩两个了，要不要我们为您多订购一些。We only have two left, so shall we order some more?（4）我们已经定了一批货，应该很快就会到货。我去问问制造商还要多久。They are on order, so well have a supply soon. Ill go and ask/inquire of/check with the producer.Scene2：顾客问订购时间C：我必须等多久？How long do I have to wait?S：要十五天。It will take about 15 days.We expect to have it back in 15days.C：我何时回来拿？ When should I come back?S：下周一会准备好。 Itll be ready by next Monday. Well get it for you by next Monday.C：还要花多久时间？ How much longer will it take?S：我想还要好几天。I think it will take another couple of days.C：为何要那么久？ Why so long?S：很抱歉，但通常都要15天。Im sorry, but it always takes about 15 days.S：我们这段时间是旺季，很抱歉，实在是没办法。Were in the busy period. Im sorry, but theres nothing we can do about it.Scene3：营业员要求顾客付订金，签字确认S：（1）请您先交一些保证金好吗？May we have a deposit（存款，押金，保证金，存放）? Would you please deposit some money with us?（2）请先付订金好吗？Would you please make a down payment?（3）这是您的订货单，请确认上述订货内容，并在这儿签字。Here is your order sheet. Please confirm the above order and sign your name here.（六）营业员说明是非卖品unsaleable goodsC：How much is it?这个多少钱？S：抱歉，它是非卖品，只是装饰的一部分Im sorry, but its not on sale/for sale. Its part of the decoration.C：真的吗？我在哪里可以买到？Really? Where can I get it?S：我想在中国买不到.I dont think you can get it/they can be purchased in China.S：我想也许你可以在买到I think you might be lucky at(可能买到该商品的地方)C：我要一个和这个一样的 I want the same one as this one.S：对不起，它们专供外销，在中国是非卖品Im sorry, but they are for export, and not for sale/ not sold in China.C：你卖这个吗？ Are you selling this?S：很抱歉，它只是展示品Im sorry, but its just for display/on exhibition.C：Oh, I see.噢，我明白了C：每件多少钱？ How much is it per piece?S：抱歉，我们不分开卖的Im sorry, but we dont sell them separately.（七）有关价格 about the priceScene1：顾客询问价钱(1) 请问多少钱？ How much is it, please?(2) 这个戒指怎么卖？ How much/What does this ring cost？/Whats the price of this ring？/How much shall I pay for this ring？/How much do you ask/charge/want for this ring？/ How do you sell this ring？/How much do I owe you for this ring？(3) 每件多少钱？How much is it per piece?(4) 一共多少钱？How much is it altogether?How much/What does it come to?How much do I owe you for everything?Lets see what itll all cost.Scene2：营业员说明价格(1) 这要5000元Itll be 5000yuan.It costs 5000yuan.It sells at/for 5000yuan.It priced at 5000yuan.(2) 一共是50000元 The total is 50000yuan.Its 50000yuan altogether.It comes to 50000yuan. (3) 这卖200元一克 It sells forIts 200yuan per gram.(4) 这是60元一个Its 60yuan a piece.Theyre 60yuan each.(5) 这是按克卖的Its sold by the gram.(6) 价格就在牌子上，先生The price is marked on the tag, sir.(7) 六件一套是二万元Theyre 20000yuan for a set of six.(8) 找您20元请点一下 Heres your change of 20yuan. Please double-check（仔细检查）it.(9) 20元，收您100元 20 yuan out of 100yuan. Scene3：营业员请顾客付款(1) 你用现金还是信用卡支付？Would you pay it by cash or credit card?(2) 您和我一起去出纳员那儿好吗？Would you mind coming with me to the cashier?(3) 抱歉我们不收信用卡。Im sorry we dont accept credit cards.(4) 您能否到那边收银台交款？然后请把收据给我，再来取戒指。Would you please pay at the cashier desk over there? Then please give me the receipt and collect your ring here.(5) 这是发票，这是您买的东西请再度光临Heres your invoice, and this your purchase. Please come again. Scene4：营业员请顾客汇兑C：你们收美金吗？要美金多少钱？Do you take/accept dollars?/How much is it in dollars? S：很抱歉我们不收美金请先将您的钱兑换成人民币好吗？ Im sorry, but we cant accept dollars here/but you cant use dollars here. Would you please change your money into Renminbi (RMB), first?C：在哪里换？Where? S：换钱在一楼，大门处 The money exchange is/We can take care of the exchange on the first floor, at the main entrance. Scene5：大减价(1) C：它们比平常便宜吗？Are they cheaper than usual?S：是的，我们打五折Yes, we can give you 50% off./we are offering them at half price./we have a discount of 50%. 是的，这些是特价销售降价销售. Yes, they have a special price/a reduced price. They are on sale./They are bargain-priced.很抱歉，它们不便宜但您可以得到优惠购货卷Im sorry they are not cheaper. But you can get some vouchers/gift vouchers.(2) C：这是减价后的价格吗？Is this the sale price?S：不，这是我们的标准价格No, its our standard price. 是的，这是特价Yes, this is a special price/discount.(3) C：为什么这么便宜？Why so cheap? S：因为我们现在正在清仓Because were clearing out our stock right now. 因为我们现在正参加商场优惠活动. Because were taking part in /participating in the preferential activity in the department store.（八）讨价还价bargaining price (1) C：你可以便宜/打折吗？Can you make it cheaper?/Can you give me a discount?/Can you come down a bit?S：很抱歉，我们不能打折.这是我们店里的规定Im sorry, but we cant give you any discount/we cant make any reduction(减少, 缩影, 变形). Its our store rule/policy(政策, 方针)/regulation. 很抱歉，我们是一口价Im sorry, we have only one price.(2) C：你能再减一点吗？/我相信你可以卖的更公道点.Can you take a little more off?/ Im sure you can do better than that.S：很抱歉，那是实价/最低价了我们不能再便宜了Im sorry, thats net price/our bottom price/the best price. We cant sell it any cheaper than that/Thats the best we can do. 很抱歉，我们无法给你低于九折的折扣We cant give you more than 10% off. (3) C：我希望以最低价买到它I want it as cheap as possible.S：我们今天最低价/最高限度是打八五折这可是千载难逢的机会呢Our best offer for today is 15% off. You get a chance like this only in a blue moon (blue moon不可能或稀有的时期或事情). (4) C：如果我付现金，能便宜点吗？Can I get it cheaper if I pay in cash? S：能，现金付款，我们九折优惠Yes, we can give you 10% off for cash.(5) C：太贵了！Thats too expensive/Thats too dear!/Its daylight/sheer (全然的,绝对的)robbery!/Thats shocking S：这价钱您不会吃亏的，我们按质论价You cant be wrong on that. And the price depends on the quality.(6) C：胸针卖这个价钱似乎很贵That seems high price for the brooch.S：这价格很合理，因为质量极好The price is reasonable because the quality is super.我认为这很公道啊就品质而言，它真的不贵I think its a good purchase to make. Its really inexpensive for the quality.(7) C：这比我想出的价钱高了点Thats a bit more than I wanted to pay/than I was thinking of giving.S：对不起，但我认为这真的很合算Im sorry, but I think its really a good deal.(8) C: 很抱歉，你的价格太高了。这些红宝石如果以这个价，我很难推广。Im sorry to say the price you quote is too high. It would be very difficult for us to push any sales if we buy these rubies at this price.S：你看看宝石的品质，就不会觉得贵了。Well, if you take quality into consideration, you wont think our price is too high.C：我们还是各让一步吧。Lets meet each other half way.(9) C：零钱不用找了Keep the change. S：您真好！但我们不收小费无论如何还是谢谢您！Its very kind of you, but we dont take tips(尖端, 轻击,小费, 秘密消息n. 在.顶端装附加物, 轻击, 泄露, 给小费v.). Thank you anyway!（九）接待顾客Receiving the customerScene1：称赞顾客praising the customer(1) 非常合身.Its a perfect fit.(2) 您戴这个真好看.It looks good on you.You look lovely with it.(3) 您眼力/品位真好.You really have a good eyesight/taste.Scene2：顾客表示满意，决定买下the customer decides to take it(1) 哦，这个好多了/这件很适合我/我喜欢这个，我买了.Oh, this is much better/I like this one/ This one suits me well. Ill take it.(2) 很好，我要这件.Good/Thats fine/Not bad, Ill take it. (3) 谢谢，我想我很喜欢它,买单. Thank you, I think Ill enjoy wearing it. Check, please.Scene3：包装 giftwrapping(1) 是送人的吗？ Is it a present?(2) 要不要放到盒子里？ Shall I put it in a box?(3) 盒子要加收费用的，这样可以吗？ There is a charge for the box. Will it be alright?(4) 您想把它包装成礼品吗？ Shall I giftwrap it?Would you like to have it giftwrapped?Would you like to wrap it for a present? 好的，可以用红色包装纸吗？ Please, and could you use red wrapping paper?(5) 您要什么样子的包装？ How do you want it wrapped?(6) 您想分开包装吗？这由您决定。 Shall I wrap them separately? Ill leave it up to you/Its up to you.(7) 要不要系条缎带在上面？ Shall I tie it with a ribbon (缎带, 丝带) on it?With a ribbon on it?(8) 我在上面加了识别标签 I have put identifying marks on them.(9) 您想检查一下吗？ Would you like to check it out?Scene4：附加销售Additional sale(1) 还要买什么吗？What next?Can I get you anything else?Will there be anything else?Is there anything else youd like to buy/you might need/I may show you?(2) 我们另外来了些新货，您还想看看吗？We have some other new stock/arrivals. Would you like to have a look?（十）修理及退换货repairing 、returning or exchanging goods(1) 一般情况下，不能退换货品，所以请您在购买前仔细检查 Generally you cant return or exchange the jewelry products. So you should double-check it before you take it.(2) 如果您在佩戴过程中发现任何质量问题，尽快与我们联系，我们将及时为您处理 If you find any quality question when you wear it, please connect with us as soon as possible. Well treat with it in time.(3) 我们终身为您免费清洗，一年内免费保修一次，以后收取成本费全国任何一家分行都能为您提供上述服务 We will clean and wash it for you for life. Repairing will be free of charge in one year, then therell be a charge for repai