成都酒店英语培训资料

Chapter 1 Courtesy English Unit 1 GREETING Guest Is it the correct time Staff Yes I think so Guest You use Beijing Time here don t you Staff Yes we do Guest Do you know what time it is now in Holland Staff I guest it is about half past eight in the morning There is a time difference of 6 hours Guest I see I want to call back home It seems I d better make the call in the evening Staff I think so if nothing is urgent because there are special rates at night after 9 00 Guest Do you mean cheaper Staff Yes Guest That s great Thank you Staff My pleasure PROVERBS A light heart lives long Health is better then wealth A man becomes learned by asking questions UNIT 3 GETTING INFORMATION VOCABULARY Check检查German 德国人over there在那边American美国人 second秒mean 意思 Wonder 奇怪stand for 代表taxi出租车apartment building 公寓楼 PHRASES ON THE JOB What does this stand for Thank you for your help Please wait a second 这代表什么 感谢您的帮助 请等一会儿 I ll check for youNo wonder 我给您查一下 难怪呢 LISTEN TO THE CONVERSATION Listen to the conversation and then fill in the table with the information about the lady s friend NAME ROOM NUMBER NATIONALITY FIRST NAME FAMILY NAME TALKING TO THE GUEST Staff Good morning ma am Anything I can do for you Guest Good morning I m here to see my friend But I don t know which building she lives in Staff Do you have her room number Guest Yes It s 408 Staff May I know your friend s name Guest Sure Her name is Shelly Shelly Wilson Staff Is she an American Guest No she is German Staff Please with a second I ll check for you Guest OK Staff Yes here it is She lives in Room 2408 in the apartment building over there Guest What does 2 mean Staff It stands for the Apartment Building Guest I see No wonder Thank you for your help Staff You re welcome GUESSING RIDDLES I go out every day but I never leave my home What am I What is it that can carry a message to anyone in any town What is it that when once lost you can never find again What is it that cannot burn in the fire and cannot drown in water UNIT 4 VISITING A GUEST VOCABULARY Visitor客人exit 出口adapter连接器need需要brief ease公文包out of order坏了 coupon 奖券 Interesting有趣 room key钥匙tour guide导游Food Mall食品街 Ancient Culture Street 古文化街 PHRASES ON THE JOB I m tied up at the moment I ll be off then 我这会儿非常忙 到那时我就下班了 Don t worry I did ask for one 别担心 我确实要了一个 LISTEN TO THE GUEST Listen to the conversation between the guest and the staff and then answer the following questions What does the staff want to do Can the staff work now why When should she come back What else dose the guest need Can the guest get it TALKING TO THE GUEST Staff Good afternoon Mrs Anderson Can I clean your room now Guest Could you please come back again I m tied up at the moment I ve some visitors Staff All right no problem When do you need me to come back Guest How about 6 00 is that all right Staff Sorry I ll be off then I ll finish working at 5 30 but don t worry One of my colleagues will come Guest OK Staff By the way do you need an adapter Guest Yes I did ask for one Staff Here you are I ve got it for you Guest Thank you Staff Not at all USING WHAT YOU HAVE LEARNED Draw a happy or sad face after each sentence The place is really neat It s quite a large room The pool is being repaired again You ve disconnected me twice I called three times but nobody answered the phone Your manner is un professional I didn t ask for that The food is better than at home You always run out of cigarettes It s quite all right I m satified UNIT 5 DAYS DATES VOCABULARY Date日期Sunday星期日Monday 星期一Tuesday 星期二Wednesday星期三 Thursday 星期四 Friday 星期五Saturday 星期六January一月February 二月March三月April 四月May 五月 June 六月July七月August八月September九月October 十月November 十一月 December十二月Spring春天Summer 夏天Autumn 秋天Winter冬天Easter 复 活节 Christmas 圣诞节Spring festival春节 Lunar Calendar阴历Good Friday 王蒙难日 PHRASES ON THE JOB That is next Tuesday isn t it My brother will get it on November 2nd 那是下星期二对吗 我弟弟将于 11 月 2 日收到 Planes have to fly over the International DatelineHow silly I am 飞机得飞越国际日期变更线 我真傻 LISTEN TO THE GUEST Listen to the conversation between the staff and the guest and then answer the following question What day is today What is the date today How long does it take for a letter to reach America What is the time difference between Beijing and New York TALKING TO THE GUEST Guest Excuse me What day is today Staff Today is Tuesday Guest It s October the 27th isn t it Staff Yes it is Guest How long does it take for a letter to get to America Staff About a week Guest So if I send a letter today my brother will get it on November 2nd That is next Tuesday isn t Staff No it will be November 1st in America Because planes have to fly over the International Date Guest You re right How silly I am USE WHAT YOU VE LEARNED Put the following dates into English 5 月 2 日8 月 9 日3 月 15 日4 月 1 日12 月 25 日 10 月 1 日7 月 4 日1 月 22 日 Humor Betty Black hens are more clever than white hens aren t they Kelly How do you know Betty The black hens can lay white eggs but the white hens cannot lay black ones UNIT 6 MAKING AN APPOINTMENT VOCABULARY Mid Autumn Festival中秋节wonderful太棒了music音乐important重要的entrance 入口 Nut 坚果a little bit一点儿pick摘采 policy政策celebrate庆祝one day trip 一日游 Traditional 传统的 PHRASES ON THE JOB I wonder if you would like to join us I think so I will 不知您是否想和我们去 我想是的 我会的 I m glad you like it Thank you very much for telling me all this 我很高兴您能喜欢 非常感谢告诉我这些 LISTEN TO THE GUEST Listen to the conversation and decide whether the statements are right or wrong The trip is to the Summer Palace s No There will be music and fruits at the party s No The trip will take 2 dayss No The taxi leaves the hotel at 6 00ams No TALKING TO THE GUEST Staff Good morning Mrs Jones Guest Good morning Staff You know the Mid Autumn Festival is coming It s an important traditional festival in China The Hotel is now organizing a one day trip to the Great Wall The holiday will be celebrated with music and nut picking Guest That s a great idea It will be wonderful Staff Definitely but how shall we go Guest By the Hotel Taxi Staff What time shall we set out Guest At 5 30 in the morning The taxi will be waiting for you at the entrance Please get there a little bit earlier because the seat arrangement policy is on a first come first serve basis Staff Ok I will Thank you very much for telling me all this Guest I m glad you like it UNIT 7 ABOUT SIGHTSEEING VOCABULARY Place of interest 旅游景点 visit 参观 recommend 推荐 scenic spot 观光景点 just 恰 好 babysitter 保姆 historic place 历史古迹 capital 首都 Dynasty 王朝 travel agency 旅行社 either or 或者 assist 帮助 by train bus 乘火车 汽车 wonder 奇迹 Tian An Men Square 天安门广场 The Summer Palace 颐和园 The Temple of Heaven 天坛 Ming Tombs 明十三陵 PHRASES ON THE JOB Right away 马上 Have a nice time 祝您玩的愉快 It s a must 那是个必看之处 The Housekeeping Department will arrange it for you 客房部会给您安排的 How can I find a babysitter 我怎么能找到个保姆 LISTEN TO THE GUEST Listen to the talk between the guest and the staff and name three things the guest needs 1 2 3 TALKING TO THE GUEST Staff Good morning sir Anything I can do for you Guest Yes My wife and I are going to Beijing tomorrow This is our first visit would you please recommend some places worth visiting Staff Ok There are a lot of scenic spots and historic places in Beijing since it has been the capital of the country for hundreds of years I think the Palace Museum is a must It s just by Tian An Men Square Emperors in Ming and Qing Dynasties once lived there The Summer Palace the Temple of Heaven the Ming Tombs are points of interest too Guest And also the Wall Staff Yes People say it s one of the seven wonders of the world Guest Do you think I can see them all in one day Staff Oh no You need at least seven days Guest How can we go to Beijing Staff You can go either by Hotel Taxi or train or bus Guest Can I book our tickets at the Hotel Staff Sure The travel Agency is just behind you Guest Yes I see That s great by the way Staff Can I assist you further Guest How can I find a babysitter My son is only three years old We don t want to take him with us Staff That s easy I call the Housekeeping Department right away They can arrange everything for you Guest Thank you ever so much indeed Staff You re most welcome I hope you enjoy your stay here and have a nice time in Beijing Guest Sure we will Chapter 3 Housekeeping English UNIT 1 ENTER THE ROOM VACABULARY Sheet 床单 fire sprinkler 灭火喷淋 picture 照片 coat hanger 大衣架 pillow 枕头 mirror 镜子 sofa 沙发 heating control 加热控制 ice tongs 冰夹 chair 椅子 wall 墙 telephone 电话 bedside table 床头桌 ceiling light 顶灯 luggage stand 行李架 swimming bag 游泳袋 window 窗 户 power socket 电源插座 note pad 记事簿 carpet 地毯 curtain 窗帘 blanket 毛痰 shoe basket 鞋篮 matches 火柴 ice bucket 冰桶 security latch 安全门 PHRASES ON THE JOB Good morning 早上好 See you later 再见 May I clean your room 我可以为您打扫房间吗 Shall I come back later 我可以过会儿再来吗 Could you come back in an hour 我能一小时后再来吗 TALKING TO THE GUEST Attend Good morning Housekeeping Guest Good morning Attend May I clean your room sir Guest Sorry this is not the right moment Attend Shall I come back later Guest Yes please Could you come back in an hour Attend It is Ok I ll be back in an hour Bye bye Guest See you later PAIR WORK Find a partner and play the role of the guest and the room attend Speak courteously and in full sentences The room attendant enters the room VOCABULARY Vase scales disposal bag shower head rubbish bin door bottle opener face towel sink tap ashtray hand towel grab bar toilet soap dish exhaust fan bath tub shaving socket vanity flush toilet paper plug glass facial tissue soap shower curtain USING WHAT YOU VE LEARNED Fill the words in the right place We cover the beds with a In the are cool drinks Can you turn off the it s getting cold here I need my shoes to be cleaned I ll put them in the After cleaning the glasses we put them on the You can switch on the television with a My lamp does not work Could you change the for me Do you have some to light my cigarette For the cleaning of the bathroom we have to use I don t know the phone number Can you please give me the so that I can look it up Chemicals bed spread shoe basket telephone directory air conditioner coasters matches remote control light bulb refrigerator UNIT 2 TURN DOWN SERVICE VOCABULARY dusting 去尘 toilet brush 马桶刷子 refuse bag 废物袋 general cleaning vacuum 真空 bucket 桶 mopping 拖地 scrub 檫洗 dustpan and brush 簸箕和刷子 detergent 清洁剂 vacuum cleaner 吸尘器 mop 拖把 shampoo 洗发水 soap 香皂 bath foam 浴液 sewing kit 针线盒 comb 梳子 tooth brush 牙刷 moisturizer 润肤露 shower cap 浴帽 shoehorn 鞋拔 shoe shine 檫皮鞋 PHRASES ON THE JOB May I come in for turn down service Is there anything else I can do for you Just a moment I will go and get it at once Thank you very much You re welcome LISTEN TO THE GUEST Listen to the conversation between the guest and the room attendant Fill in the following table What does the guest want Is it possible When will he get them TALKING TO THE GUEST Attendant Good evening may I come in for turn down service Guest Yes come in please Attendant Is there anything else I can do for you Guest Yes I would like a few more towels Attendant Sure Just a moment I will go and get them at once Here you are sir Guest Thank you very much Attendant You re welcome Guest Good night Attendant Good night VOCABULARY dry cleaning docket 干洗单 breakfast menu 早餐菜单 light switch 灯开关 air conditioner vent 空调 排风口 pillow case 枕套 coffee table 咖啡桌 wall paper 壁纸 hair dryer 吹风机 standing lamp 地灯 valet stand 衣物架 switch 开关 desk chair 与书桌配套的 椅子 laundry docket 洗衣单 Do Not Disturb Sign 请勿打扰牌 DND sign 请勿打扰牌 chest of drawers 带抽屉的柜厨 sheer curtains 纱窗帘 desk lamp 台灯 television cabinet 电视柜 furniture 家具 single bed 单人床 double bed 双人床 desk 书桌 PHASES ON THE JOB Turn down service may I come in 是做夜床服务 我能进来吗 Is there anything else I can do for you 我能为您做些什么 Have a good night 晚安 The same to you 你也一样 LISTEN TO THE GUEST Listen to the conversation between the guest and the room attendant Choose between right and wrong RIGHT WRONG The guest asked for new laundry dockets He asked for it yesterday The room attendant couldn t get one on the same floor TALKING TO THE GUEST Attendant Good morning Turn down service May I come in Guest Oh no Thank you That is not necessary today Attendant Is there anything else I can do for you sir Guest Well in fact there is This morning I asked for new laundry bags but they still haven t rough me some Attendant Oh I m sorry Well I ll have to get one on anther floor Would you mind waiting for a minute Guest No no problem Attendant Here you are sir Have a good night Guest Thank you The same to you USING WHAT YOU VE LEARED During turn down service we put the ice cubes in the refrigerator ice tongs ice bucket In the bathroom we put the matches glasses soap next to the ashtray Every morning we have to collect the laundry bags laundry docket breakfast menu For cleaning the curtains wall carpet we use the vacuum cleaner We have to use the air conditioner vent heating control air conditioner to control the cool air in the room UNIT 3 GUESTS QUESTIONS VOCABULARY Bedside lamp 床头灯 smoke detector 烟感器 air conditioner 空调 wardrobe 衣柜 television guide 电视指南 Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌 slippers 拖鞋 drapes 布 帘 television 电视 bed床battery 电池ceiling 屋顶glasses 杯子 Laundry docket洗衣单 door门window sill窗台 shoppingbag 购物袋menu 菜单pen 钢笔 PHRASES ON THE JOB Good morningHow are you today Very well thank you 早上好 您今天好吗 很好 谢谢 Where are you from I m form AmericaIs there anything I can do for you 您是哪里人 我是美国人 我能为您做些什么 Could you please show me Have a nice day 您能领着我看看好吗 祝您今天快乐 LISTEN TO THE GUEST Listen to the conversation between the guest and the room attendant Fill in the following table What s the guest s nationality When will the room attendant clean his room What is wrong in the room When will the room attendant call the engineering TALKING TO THE GUEST Attendant Good morning Madam How are you today Guest Good morning Very well thank you And you Attendant I m fine too Do you have any plans for today Guest No not really Tomorrow I ll fly back home Attendant O really where are you from Guest I m from America By the way when are you going to clean my room Attendant I ll come to your room as soon as I have finished this one Why Is there anything I can do for you Guest Y es there is The tap in my bathroom is broken Could you have it fixed for me Attendant Well certainly Could you please show me Guest Yes come in Attendant Oh I see I ll call the engineering department right away They can fix it for you Guest Very good Thank you very much Attendant My pleasure Have a nice day Guest The same to you Good bye PAIR WORK Find a partner and play the role of the guest and the room attendant The guest is not satisfied with the cleaning of his room too much dust and the bed sheets are not clean etc USING WHAT YOU VE LEARNED Something is wrong with these things Write a sentence about each one 1 Air conditioner 2 Door 3 elephone 4 Sink PHARSES ON THE JOB I m terrible sorry Do not disturb sign Thank you very much TALKING TO THE GUEST Guest Good afternoon Smith speaking Attendant Good afternoon sir This is Nicole speaking from the Housekeeping Department I m terribly sorry to disturb you but when can we clean your room Guest Why do you ask Is there a problem Attendant Well your DND sign is still on your door Guest Is it I m sorry I forgot to take it of the door knob You can come whenever you want Attendant Oh Thank you very much VOCABULARY Liquorsbeersoft drinkswinecandychocolatechewing gumrazor Tooth brushtooth pastecameratissuepeanutsjuicemineral water PHRASES ON THE JOB I m very sorryThanks a lotTake your timeThere is no hurryIt s OK TALKING TO THE GUEST Attendant Good evening Housekeeping Mary speaking May I help you Guest Good evening This is Mister Backer speaking Room 421 The room attendant forgot to give me new bottles of mineral water Can you bring me some Attendant I m very sorry fro the inconvenience I ll ask our room attendant to take some bottles to your room right away Guest Thanks a lot but take your time There is no hurry Attendant That s Ok Good night Guest Good night USING WHAT YOU VE LEARNED Which word does not belong to the others Desktelephonetoiletbucketchairnote padbedtoilet brush vase Spongepenbath tubchemicalssofagrad barsinkiron standing lamp Bedside lampshoe hornlight switchtooth brushceiling lightsoap Unit 3 LAUNDRY VOCABULARY Dry cleaningwashpresssteamshrink shrunkfade faded Stretchholestainstarchfold foldedhang hangerhot water Cold waterwarm watertumble drydetergentsoapdrywet PHRASE ON THE JOB May I help you My suit is foldedCan I have it pressed There is a surcharge for express service LISTEN TO THE GUEST Listen to the conversation between the guest and the attendant Fill in the following table Guest s name What does he want When does he need it When will it be picked up Where will he leave the suit What is his room number TALKING TO THE GUEST Attendant Good afternoon Laundry service May I help you Guest Good afternoon This is Mr Morris speaking I just checked in and I ll have a meeting in a few hours but my suite is folded Can I have it pressed Attendant That is no problem sir You need it within a few hours Guest Well I d rather have it within an hour Attendant OK but there is a surcharge fro express service Guest I know but that is fine with me I need it to be pressed Attendant All right I will send someone to pick it up in a few minutes Guest I won t be in my room then because I have to leave right away I ll put my suite on the door Attendant What is your room number sir Guest My room number is 318 VOCABULARY Coat hanger express surcharge damage colour run dye cotton button hem cuff collar seam laundry bag plastic bag laundry basket laundry list pleats pleated PHASES ON THE JOB The laundry has not been returned Which items did you have for laundry Did you check your wardrobe Sorry for bothering you LISTEN TO THE GUEST Listen to the conversation between the guest and the attendant Fill in the following table Guest s name Room number Which items Where are they TALKING TO THE GUEST Attendant Good evening Laundry offic