售后服务课件.ppt

UNITSIXBusinessWorld Inthisunit wearegoingtoconsiderseveralaspectsofBusinessworldwhichmakesourlifemorecolorfulandcomfortable Bytheendofthisunit youshouldbeableto talkaboutbusinessactivitiestalkaboutbusinessprospectstalkaboutsalesresultsdescribeanddrawchartsdiscusskeyfactorsinthesuccessofabusiness Talkaboutbusinessactivities namesomethingsareinvolvedinbusiness WriteasalesreportConfirmgoodsdelivery makesure Improveafter salesservice 售后服务 Runanadvertisingcampaign operate PlaceanorderImport exportgoods 进出口 Completeaninvoice fulloutanreceipt Dealwithforeigncurrencyexchange 外币兑换 Compensateclients makeupfor reward Receivevisitors 接待 Promoteanewproduct 促销 ArrangecommercialmeetingsConductmarketresearchNegotiateanewcontract confer talkwithothersinordertoreachanagreement Collatefiles check Newwordsfortext1 1 lease rent letstand beorshowaspecificfigure amountto 是 sustain keep maintainconsultative dosomeenquiries 咨询的 forecast predictforesee anticipate foretell3 vocational professionaltuition educationaffluent rich4 leisure sparebringabout cause resultinboom fastdevelopment5 fluent abletospeakwithoutstoppingrank classamusement recreation entertainmentprofits earningsfacility establishment theater cinemaetc 7 counsel 心理咨询服务bepressedfor beingreatdemand needfordevoteto give applythetimeandenergytoaparticularactivityetc substitute sthreplacingstir rouse cause Chooseoneoffollowingbusinesstodiscuss Talkaboutthepossibilityofprosperityineachandtrytostateyourreasonssupportingyourstatement you dBetterusetheexpressioninP249 251 Ifyoulike you reallowedtochoosethebusinessyouprefer 1 publicrecreation2 touristandhotelundertaking3 carrental4 medicalcare5 education6 souvenirmarketing7 legalservices8 informationandcomputers Talkaboutthefollowing8businessprospects Expressionofdegreesofcertainty Groupone Iisthesubject Idoubtif Idon tthinkthat Iexpectthat Iwouldnotbesurprisedif I mquitesurethat Grouptwo businessisthesubject Businessislikelyto may willprobably unlikelyto Groupthree There sachancethat nodoubtthat It spossiblethat There snotmuchchancethat WordsdescribinggoodprospectsProsper becomeprosperous havegoodprospectsBoom becomeaboomingbusinessThrive flourishBeaprofitablebusiness makehighprofits Examples Thereisnodoubtthatinformationandcomputerswillflourishintheyeartocome I dliketoattributethefastdevelopmenttotheincreasingcapabilityofpurchaseandthegradualawarenessofIT simportanceinallfields Tourismandhotelundertakingislikelytobeaboomingbusinessinthecomingyear Thejust passedMayholidayisagooddemonstration SoonafterLaborDay theNepalesetourisaccessible Iwouldn tbesurprisedifTranslationAgencyprospers China sentranceintoWTOmeansthatdemandinEnglishexpertisefromthecompaniesinvolvingforeigntradeisonrapidrise Expressionstoidentifydifferentdegreesofprobability 100 probabilityI msure There snodoubtthat 75 probabilitymayprobablyIexpectbelikelytoIwouldbesurprisedif 50 probabilityThere sachancethat It spossiblethat 25 probabilityunlikelyIdon tif Idon tthink There snitmuchchancethat 0 probabilityimpossible ThenewwordsinText2 1 1 comeupto reachthehigherstandard 达到 chase pursue runafterexpand extend2 decline reduce shrinkdistributor 发行商considerably greatlyinquantityseries collectioncollapse fail breakjump leap increasesuddenlydominance occupation 占有 优势 3 retail wholesale 零售 批发tendency inclinationturnover theamountofbusinesstransactionmake thegoodsmanufacturedbyabrand slump fallsharply showadownturndeal transaction 交易 negotiate talktoreachanagreementCampaign movement4 budget planofhowmoneywillbespentstrategy tactics 策略 capture dominateleisuremarket 家用或休闲用品市场businessmarket 商业用品市场5 underreview iflookingbackupturn pickup onagradualrise 好转 tailoff reduce decline gointoaslidecrash slump drop Directions ReadthroughText2 1 P 255 quicklyandwriteouttheexpressionsaboutincreasesanddecreasesinsales 1 havedeclined havebeenpickingup2 hasdropped havecollapsed thehugejump3 slumped4 expectagradualrise havenotbeen5 hasnotbeensold6 havegoneintoaslide dropped7 showedaslightupturn crashed ReadingActivities Usetheexpressionswehavelearnedtodescribethefollowingcharts EuropeanMotorVehicleProductionOverallproductionlevelsareonarisingtrendbutsubjecttothegenerallevelofeconomicactivity Thiscanbeseeninthepatternsince1990whichshowsagradualdipinproductionduringtheworldslowdownoftheearly1990swiththegrosstrendresumingfrom1994onwards Ofgreaterinterestarethetrendsbetweenworldregionsandthedifferencesbetweenpassengercarandcommercialvehicles OverthelastdecadeWesternEuropehasmaintaineditspositionastheworld slargestproducerofpassengercarsmakingapproximatelytwiceasmanyasthenextlargestregiontheNorthAmericanFreeTradeAssociation Twosignificant Survey trendsoverthe10 yearperiodhavebeenthedeclineinJapan sshareofworldproductionandtheincreaseinAsia otherdevelopingmarketsandtoalesserextentEasternEurope ThedeclineinJapaneseproductionistosomeextenttheresultofdeliberatedecisionsbyJapanesemakerstoinvestinproductionfacilitiesclosertotheirmainmarkets InrecentyearshowevertheJapanesehomemarkethasbeenweakwhichhasalsocontributedtothistrend OverthenextdecadeitisexpectedthatproductiongrowthwillcontinuetooccurmainlyinamergingmarketwithproductioninthemorematureeconomiesofWesternEurope NorthAmericaandJapanremainingbroadlystable Pleaselookatthefollowingcharts WorldCarSalesCharts RecentTrendsinRetailSales GreaterPhoenix 1999 2000 SOURCE USDC BureauofLaborStatistics 1990 June2002 Rearrangethestepsinthecorrectorder P 259 Ifyouweretostartbusiness whatprocedurewouldyoufollowinordertooccupythemarket researchthemarket dominatethemarket chasethemarket negotiateamarketingdeal findthepropermarketingstrategies expandthemarket capturepartofthemarket Bytewasthemostpopularcomputerbrand Acquariuswasthesecondmostpopularcomputerbrand BytewasalittlepopularthanAcquarius ThesalesofByteandAquariuswerequitesimilar roughlythesame Therewasn tmuchdifferenceinthesalesofAcquariusandByte