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Unit 3 Part 2 Task2 2 A Good morning Paper Mills plc How can I help you B Good morning Can I talk to Pail Osman please A Who s calling please B Simon Weller calling from Singapore A Well Mr Weller I m afraid Mr Osman is not available at the moment He has just left for a workshop B What time do you expect him back I need to talk with him A He told me he would come back in half an hour Can I take a message or would you like to call him on his cellphone B I ll try his cellphone Could you give me the number please AB Just let me check thatA That s right B Thank you Bye Part 3 2 Operator Hello ABC Ltd How can I help you Paul This is Paul Jackson of Grandiose Can I have extension 3421 please O Certainly hold on a minute I ll put you through Roy Louise Paulson s office Roy speaking P This is Paul Jackson calling Is Louise in R I m afraid she s out at the moment Can I take a message P Yes Could you ask her to call me at 979 326 8965 I need to talk to her about the order it s urgent R Could you repeat the number please P Yes that s 979 326 8965 and this is Paul Jackson R Thank you Mr Jackson I ll make sure Louise gets this as soon as possible P Thanks Bye R Bye Part 4 Video 1 Receptionist Hello International sales Schulz Hello this is Mr Schulz here calling from England R Yes Mr Schulz Who do you want to speak to S I d like to speak to Mr Matthews R Fine Hold the line please I m connecting you now Perez Hello Mr Matthews office Who s calling please S This is Mr Schulz calling from England Can I have a word with Mr Matthews P I m afraid Mr Matthews isn t available He s gone to Hong Kong on business for a few days S When do you expect him back P He ll be back on Friday afternoon Is it urgent S Yes P Can I take a message for him S Yes please Will you tell him that we ve just received your sample of the new assembly coffee table and are quite happy with it P Sure It s very kind of you to say so Can we expect an order from you S That s why I m making the call Please tell Mr Matthews we re quite happy with the quality and design of the table but the price is too high We need some negotiation on it P OK Mr Schulz Anything else S One more thing Please inform Mr Matthews that I won t be able to get to your company that early this Saturday because of the rail strike It ll probably be afternoon before I arrive P No problem I ll give him the message S Thanks P You re welcome Goodbye Part 5 1 1 Bennett is a famous doctor Please call him on 875 9368 before you go to see him 2 Miss Black is on holiday now The telephone number of the hotel she is staying in in 305 636 8430 3 The number of the order is 5312 A12 4 This is John Bartholomew B a r t h o l o m e w 5 The name is Holt Frier H o l t and f r i e r 6 The name of the company is DINER D for Dora I for Island N for Northpole E for Edward and R for Richard Part 6 Video 2 Receptionist Good afternoon this is DNM How can I help you Mandel Good afternoon I d like to speak to Mr Miller please R Mr Miller Hold on please I ll connect you Leo Miller Mr Miller speaking Who s calling please M This is Ms Mandel from BCM Is this Henry Miller L What Henry Miller No this is Leo Miller in the Sales Department Henry Miller is in the Customer Relations Office I m afraid you ve dialed the wrong extension M Oh sorry to have interrupted you Can you give me Henry Miller s extension please L Sorry I haven t got a directory on hand now Would you mind calling the switchboard again I m sorry not to be of more help M Oh OK It doesn t matter I ll call back to the receptionist Thank you anyway R Good afternoon How can I help you M Good afternoon This is Ms Mandel again I m afraid you gave me the wrong extension just now I want to speak to Henry Miller not Leo Miller R Oh there are two Mr Millers in our company I m very sorry I didn t notice that I ll put you through right now Please wait a minute M OK I m holding R Good afternoon How can I help you M It s me again Ms Mandel I m still having trouble getting through to Henry Miller No one is answering his line I really need to talk to Mr Miller as soon as possible We placed an order with you last week but we have so far heard nothing about it It s a rush order and we need it urgently Can you help R Of course I ll go and find him and ask him to ring you immediately There may be a problem with his line M OK thank you very
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