房务总监面试技巧

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 11 12 2013 2013 2014 2013 2013 2013 2014 2013 2014 2013 12 25 2013 2013 vip 15 30 0723 70 1 xx 84 2 ok 123 50 20 3 12 e 10 11 313 56 135 36 44 18 xx xx 2013 12 12 1 16 17 18 19 20 21 22 23 24 25 26 27 25 26 27 1 2 3 4 5 6 7 8 9 10 11 1 2 2 3 4 5 6 7 8 9 10 1 2 3 4 1 2 1 1200 1300 1 100 50 0 1500 2 2 3 job description job title director of rooms area department rooms division reports to deputy general manager general manager job band director positions supervised front office manager exec housekeeper job scope oversees and directs all aspects of individual front office housekeeping laundry operations and recreation and health club operations testimonial i hereby confirm having read the duties and agree to perform these duties as set out in the job description to the required standards signature date jinling hotel resorts last updated april 28 2014 key responsibilities human resourecs supervises the overall activities of front office housekeeping laundry recreation and health club operations monitors the personnel of these operations to ensure guests receive prompt cordial attention and personal recognition ensures staff particularly guest contact personnel are familiar with club members known repeat guests and other vips and provide special attention and recognition e coordinates exchange of pertinent information between departments within the rooms division and directs exchange of information with other departments notably engineering and security consults with department heads and general manager on an ongoing basis to improve business conduct assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean in good repair and well maintained schedules and regularly conducts routine inspections of areas under control product and service puality maintains appropriate standards of conduct dress hygiene uniforms appearance and posture of room division employees warrant special handling and detailed information finance assist in managing hotel revenue generation and maximization through full utilization of hotel systems business processes and specifications review and approve deny all discount and rebate requests achieve budgeted revenues control labor costs and expenses and maximize profitability within all areas of responsibility participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel jinling hotel resorts last updated april 28 2014 prepare and submit statistical performance and forecast analyses and reports as required vip s and other key guests or other special guest needs emergency crisis situations and that relationships with local fire police and emergency personnel are developed and maintained promotes inter hotel sales and in house facilities monitors and controls the inventories for operating equipment and supplies be of interest to them monitors and controls the room division operation in the areas of revenue expenditure profitable and performance against budget works with human resources on manpower planning and management needs works with director of finance in the preparation and management of the department s budget general to ensure hotel s fire health and safety procedures are implemented to perform other assignments as requested encourages the highest possible standard of environmental management occupational health and safety responsibilities demonstrate awareness of ohs policies and