Ebay成交后沟通买家六步走邮件模板

Two points for clarification 1 Shipping charge some buyers might think our shipping charge is high But the fact is NOT we charge you basing on the actual shipping cost 2 Shipping time because you bought the item from opposite side of the earth it needs time to ship and the duration on its way to you is out of control What under our control is that we will ensure ship the item within certain biz days as described in item listing 1 当收到买家的付款以后当收到买家的付款以后 Dear valued customer Your payment has been received for the following item We will ship it within business days as promised After doing so we will send you a notification letter with tracking number information if applicable 2 当物品发出以后当物品发出以后 A 如果使用的挂号运输方式 如 EMS 或者挂号小包 Dear valued customer The postman just picked up YOUR item from our office It is estimated to arrive in 7 10 days in normal conditions If not please don t hesitate to contact us Here is the tracking number of your parcel and you can logon www com 官方查询网站 to view the updated shipment which will be shown in 1 2 business days Here are some Kind Reminders from eBay on rating seller s postage time and shipping charge We warmly welcome your feedback Thanks again for your great purchase and great understanding We sincerely hope our item and customer service can give you the BEST BUYING EXPERIENCE on eBay Yours Sincerely Seller Name or ID 1 When rating sellers on postage time RATE THE SELLER ON THE TIME IT TOOK THEM TO MAIL THE ITEM NOT THE TIME IT TOOK YOU TO RECEIVE THE ITEM You shouldn t hold sellers responsible for delays in mail services international custom delays or for the time it took for your payment to clear 2 When rating the seller on postage and handling charges remember that sellers may charge actual packaging materials costs and a reasonable handling fee to cover the seller s time and direct costs associated with postage For international transactions you may also be responsible for duties taxes and customs clearance fees as requested by country laws B 如果使用的是不挂号小包 Dear valued customer The postman just picked up YOUR item from our office We will write you another e mail later to prove we shipped the item It is estimated to arrive in 14 21 days in normal conditions If not please do not hesitate to contact us We shall do whatever we can to help you Thanks once again for your great purchase We sincerely hope our item and customer service cangive you the BEST BUYING EXPERIENCE on eBay Thanks once again for your great purchase We sincerely hope our item and customer service cangive you the BEST BUYING EXPERIENCE on eBay 1 When rating sellers on postage time RATE THE SELLER ON THE TIME IT TOOK THEM TO MAIL THE ITEM NOT THE TIME IT TOOK YOU TO RECEIVE THE ITEM You should not hold sellers responsible for delays in mail services international custom delays or for the time it took for your payment to clear 2 When rating the seller on postage and handling charges remember that sellers may charge actual packaging materials costs and a reasonable handling fee to cover the seller s time and direct costs associated with postage For international transactions you may also be responsible for duties taxes and customs clearance fees as requested by country laws C 寄出证明 作为无法在网上查询的包裹的跟寄出证明 作为无法在网上查询的包裹的跟 Yours Sincerely Seller Name or ID 3 货物发出后的第货物发出后的第 10 天 针对于无法在网上查询的包裹 天 针对于无法在网上查询的包裹 Dear valued customer Nearly 10 days have passed since your item was shipped It should be soon to come to you In normal conditions it takes around 10 21 days from CN to USA When you receive it we sincerely hope that you will like it and appreciate our customer services If you have anything you feel unsatisfied with please do tell us So we can know what we should do to help you In the meantime we will get to know where we should improve If you are satisfied we sincerely hope that you can leave us a positive comment and four 5 star Detailed Seller Ratings which are of vital importance to the growth of our small company Besides PLEASE DO NOT leaves us 1 2 3 or 4 star Detailed Seller Ratings because they are equal to negative feedback Like what we said before if you are not satisfied in any regard please tell us Thanks once more for your purchase Yours Sincerely Linda 4 货物发出后的第货物发出后的第 20 天 针对于无法在网上查询的包裹 天 针对于无法在网上查询的包裹 20 days have passed since your item was shipped Have you received it In normal conditions it takes around 10 21 bussiness days If you haven t received your item and this situation lasts to the 30th day please do contact us A FULL REFUND will be issued to you with NO EXCUSE We do not want to give you a bad buying experience even when the shipping is out of our control But if you receive it we sincerely hope you can leave us a positive comment and four 5 star Detailed Seller Ratings if you like it and appreciate our customer services Thanks once more for your purchase Yours Sincerely Linda 5 包裹妥投后 针对于在网上查询的到包裹 包裹妥投后 针对于在网上查询的到包裹 Dear Now the item is successfully delivered to you our friend We sincerely hope you will like it and be satisfied with our customer services If you have any concerns please don t hesitate to contact us We would like to do whatever we can do to help you out If don t mind please take your time and leave us a positive comment and four 5 star Detailed Seller Ratings to us which are of vital importance to the growth of our small company We BEG that PLEASE DO NOT leave us 1 2 3 or 4 star Detailed Seller Ratings because they mean you are NOT satisfied equaling negative feedback Like what we said befo