客房送餐服务

INITIAL TRAINING PLAN 初始培训计划初始培训计划 Part 2 INITIAL TRAINING PLAN 第二部分初始培训计划 Timing Two Weeks 时间 两周 Programme The first two weeks of employment 项目 在雇用后的第一 二周 Alternative tutors Training Co ordinator Head of Department 培训员 部门培训协调员或部门经理 Aims To ensure that all new starters have clear direction in their initial period of employment allowing them to become familiar with their environment in a safe manner 目的 保证员工加入之初对工作有一个明确的方向 从而能够更 好的熟悉工作环境 开展工作 To do Ensure that an initial training plan is prepared by the Training Co ordinator and or Head of Department where the employee will be working Ensure that the plan covers at least the first two weeks and has been personalised for the new employee 需要做的 需要做的 部门培训协调员或部门经理需事先准备一份初始培训计划 从而保证员工在加入部门后有一份为员工度身定造的培训 计划 INITIAL JOB TRAINING PLAN 初始培训计划初始培训计划 All new starters will have an Initial Job Training Plan which lists the tasks of their job and schedules their initial training Enclosed are examples from hotels You will need to change these to suit you property 每一个新入职的员工都需要有一份初始培训计划 在此培训计划中将涵盖新员 工的各项工作任务 后附一些酒店的样本 你可以根据本酒店的情况进行相应 更改 The length of the training will be dependent upon the number of tasks in the job and the experience of the new starter The plan will be prepared by the Department Training Co ordinator together with the Department Head and monitored by the Training Manager 培训的长短将根据工作的不同和员工个人经验的不同来制定 培训计划由部门 培训员制定 部门经理审核 由培训经理进行管理 In some hotels proficiency tests are used in order to ensure that the employee has learnt the relevant details of the job A certain percentage should be achieved before the employee receives a certificate 在一些酒店 要求对员工进行熟练程度的测试 要求员工达到一定的水平 INITIAL JOB TRAINING PLAN 初始培训计划 Room service Attendant Compulsory Course 必做课程 Date of Course 日期 Trainee 受训者 Dept Trainer 部门培训员 Post Course Discussion 课后讨论 Date 日期 Orientation 入职培训 Day 1 Day 2 Day 3 Basic Food Hygiene 基础食品卫 生 Issued By Date Completed 培训员签名 Trainer Signature 受训者签名 Trainee Signature INITIAL JOB TRAINING PLAN 初始培训计划 Trainer 培训 员 Trainee 受训者Date 日期 Orientation Day 1 第一天 Department Orientation 部门介绍 Who s Who Opening Times Last Orders 认识你的同事 营业时间 Hours Conditions Appearance 工作时间 仪容仪表 Rules Regulations 规章制度 Expectations 工作期望值 Laws 法律 Uniforms 制服 Orientation Package 入职手册 Fire Induction 防火安全介绍 Show round of other departments 参观酒店区域 Trainer 培 训员 Trainee 受训者Date 日期 Training in the first week 第一星期培训 Introduction of Room Service 客房送餐简介 Order taking for R S 送餐服务点餐程序 Set up for Chinese breakfast 中式早餐摆台 Set up for an American breakfast 美式早餐摆台 Set up for an continental breakfast 欧陆式早餐摆台 How to stack and carry a tray 如何放置和使用托盘 How to clear a table 如果清理桌面 Changing an ashtray 换烟灰缸 How to enter the room 怎样进入房间 Serving in the guest room 在客房内的服务 Collection of Door Knob Menu 早餐挂牌菜单收集 Service with tray 如何使用托盘服务 Collection of Door Knob Menu 早餐挂牌菜单收集 Etiquette of service 服务礼节 Service of beverages 酒水服务 Knowledge of popular soft drink wine 酒水知识 Fruit Basket Standard 水果篮服务标准 Amenity Set Up standard 客用品摆设标准 Cash handling 处理现金 Processing a credit card 处理信用卡 Collect the solid tray or trolley from the room 在客房里收集脏的托盘和推车 Pay by room card 处理挂房帐 Answering the telephone 应答电话 Breakfast Room Service Procedure 客房送餐早餐程序 How to take a reservation 怎样接受预定 Lunch Dinner Room Service Procedure 午餐及晚餐客房送餐程序 Training in the Second week 第二周培训第二周培训 Note 3 questions to be asked and answered correctly before signing off Menu Knowledge 菜单知识菜单知识 Trainee 受训者受训者 Trainer 培训员培训员 Date 日期日期 Comments 意见意见 Prelims 预备考试 Entree 头盘 Soup 汤 Main Course 主菜 Desserts 甜点 MicrosTrainee 受训者受训者 Trainer 培训员培训员 Date 日期日期 Comments 意见意见 Open table 开台 Close table to 结束 Cash 现金 Credit Card 信用卡 Room card 房间 挂账 House Charge 内部 Exec Discount 行政折扣 Chequ