商务英语函电 8订单、接收与回绝 [武汉理工]

Unit8Order AcceptanceorRefusal Declining TeachingObjectives KnowledgeRequirements 1Toenhancestudents awarenessofbasicknowledgeoforder 2Toenablestudentstobecomefamiliarwiththemaincontentsoforder acceptanceorrefusal declining CompetenceRequirements Towriteeffectivelettersonmakinganorderandacceptingorrefusinganorder PartOneBriefIntroduction Anorderisaletter oraprintedform sentbytheimportertotheexporterforsupplyofacertainquantityofgoods Ordersareusuallywrittenonacompany sofficialorderform whichhasadate andreferencenumberthatshouldbequotedinanycorrespondencewhichreferstotheorder Theessentialqualitiesofanorderareaccuracyandclarity Anorderoranorderlettershould 1 Explainthereisanorderaccompanyingtheletter 2 Confirmthetermsofpayment 3 Confirmtheagreeddiscounts ifany 4 Confirmthedeliverydates 5 Statethemethodsofdelivery 6 Adviseyoursupplierhowyouwantthegoodspacked Onceanorderisacceptedbytheseller hemustsendaletterconfirmingagreedtermsandconditions Anacceptanceofanordershouldincludethefollowing 1 Expressthepleasureatreceivingtheorder 2 Addafavorablecommentonthegoodsordered 3 Includeanassuranceofpromptandcarefulattention 4 Drawattentiontootherproductslikelytobeofinterest5 Hopeforfurtherorder However therearetimeswhensellerscan tacceptbuyers ordersbecausethegoodsrequiredarenotavailableorpricesandspecificationshavebeenchanged Underthecircumstances lettersrejectingordersmustbewrittenwiththeutmostcareandwithaneyetogoodwillandfuturebusiness Itisadvisabletorecommendsuitablesubstitutes makecounter offersandpersuadebuyerstoacceptthem Arefusalletterofanordershouldincludethefollowing 1 Thankthebuyerfortheorder 2 Expresstheregretatinabilitytoaccept 3 Statethereasonsforrejection 4 Recommendsubstitutesorotherproductsforfuturebusiness PartTwoOrders Acceptance RefusalsandSampleLetters Sample1AnOrderNewAsiaImport ExportCorporationMiwonBuilding 43Yongdungpo ku SeoulTel 62 34782349Fax 62 34782348November5 2002TheEasternImport ExportCorporation15thFloor 864HongqiaoRoadShanghai China DearSirs ThankyouforyourquotationofOctober10sendingusthesamplesofWomen sSilkGarments WearesatisfiedwiththequalityandpleasedtoencloseourOrderNo 78forsizesmentionedinyourlatestcatalogue Wehavedecidedtoacceptthe6 tradediscountyouofferedandtermsofpayment butwewouldlikeothertermsreviewedinthenearfuture Ifyoudonothaveanyofthelistedinstock pleasedonotsendsubstitutesintheirplace Wewouldappreciatedeliverywithinthenextsixweeksandlookforwardtoyouracknowledgement Yoursfaithfully NewAsiaImport ExportCorporationManager Sample2AcceptinganOrderTheEasternImport ExportCorporation15thFloor 864HongqiaoRoadShanghai ChinaTel 021 38765219Fax 021 38765218November20 2002NewAsiaImport ExportCorporationMiwonBuilding 43Yongdungpo kuSeoul Korea DearSirs WearepleasedtoreceiveyourOrderNo 78ofNovember5forWomen sSilkGarmentsandwelcomeyouasoneofourcustomers Forgoodsorderedwerequirepaymenttobemadebyaconfirmedandirrevocableletterofcreditpayablebydraftatsightuponpresentationofshippingdocuments Wewouldbeverygratefulifyouletusknowimmediatelywhetheryouagreetoourterms Thegoodsarenowavailablefromstock Assoonaswereceiveyourearlyaffirmativereply weshallarrangefordispatchuponreceiptofyourL C Asyoumaynotbeawareofthewiderangeofgoodswedealin weareenclosingacopyofcatalogueifyouareinterestedinanyotheritems Wearelookingforwardtoyourearlyreply Yoursfaithfully TheEasternImport ExportCorporationManagerEncl Sample3DeclininganOrderTheEasternImport ExportCorporation15thFloor 864HongqiaoRoadShanghai ChinaTel 021 38765219Fax 021 38765218November20 2002NewAsiaImport ExportCorporationMiwonBuilding 43Yongdungpo kuSeoul Korea DearSirs WearepleasedtoreceiveyourOrderNo 78ofNovember5forWomen sSilkGarments Muchaswewouldliketoexpandourbusinesswithyou wefeelregretfulthatwecannotatpresententertainanyordersfortheabove mentionedgoods owingtoheavycommitments However weshallnotfalltocontactyouassoonasournewstockscomein Regardingotherstocksilkgoods weareenclosingalistforyourperusalincaseyouareinterestedinanyotheritems Ifpossible pleasedonothesitatetoletusknowyourdetailedrequirements Yoursfaithfully TheEasternImport ExportCorporationManagerEncl Summary Placinganorderisaveryimportantstepintheprocessofbusiness Therefore itisessentialtowriteappropriatelettersonmakinganorder acceptinganorderordeclininganorder Tomasterthewritingskillsconcerningtheabove mentionedparts youmustkeeptherelativewritingcontentsandskillsinmindandpracticethem Exercise ExerciseIExerciseIIExerciseIII Exercise I Directions Choosetheappropriatewordorwordsforeachblank 1 Ifyoucan t send give thegoodsasper requirements specifications pleasesendusalternates 2 We admit acknowledge withthanksyourorderofJune1 3 IfyoudonothaveModel105 from in stocks please remove cancel drop thisorder 4 Pleasesendthem on in by s s Mars whichwill ship sail start fromSeattleonoraboutApril15 5 Anydelay of in about shipmentwillcauseusinconvenience 6 Enclosedisourorder for on 300setsofTransistorRadio 7 Ourofferis firm available obtainable subjecttoyourreply for in with oneweek 8 Wehopeyouwill agree accept receive admit outtermsandmake preparation arrangements foranearlydelivery 9 Wehopetobook with for from youarepeatorder for aton thefollowinglines at on for USD300persetCIFLondon 10 Pleasesupplythefollowingitems basedon onthetermsof theunderstandingthatthecommissionis5 oneachinorderNo 256 II Directions TranslatethefollowingsentencesintoEnglish 1 如果你方能给我方5 的折扣 我方将试购300台 Weshallplaceatrialorderwithyoufor300setsifyouwillgiveusa5 discount 2 我们正在执行你方13号订单 请相信我们 订单将在你方所规定的期限内安排装运 WeareworkingonyourOrderNo 13atpresentandyoucantrustwewilleffecttheshipmentwithinyourstipulatedtime 3 由于大量承约 许多客户的订货都未发出 因此我们目前只能接受7月船期的订货 Owingtoheavycommitments manyordershaven tbeenmade wecanonlyacceptordersforJulyshipment 4 因为存货售罄 我们不能接受新的订单 但是一旦新货源到来 我们即去电与你方联系 Ourstockisexhaustedandweareinapositiontoacceptfreshorders However wewillcontactyoubycableassoonasnewsuppliesareavailable 5 7月8号来函及花式样和价目单均已收到 谢谢 我们已选妥 并随附第101号订单 ThankyouverymuchforyourletterofJuly8withpatternsandpricelist WehavemadeourchoiceandtakepleasureinenclosingourOrderNo 101 6 如果你方没有蝴蝶牌缝纫机的现货 请告知其它牌子可供现货的规格及详细情况 Incaseyouhavenomore Butterfly BrandSewingMachinesinstock pleaseadviseuswithallparticularsthespecificationsofanyotherbrandwhichcanbeavailablefromstock 7 我们很高兴的确认从你处购进了500吨钢板 Wehavethepleasureofconfirmingourpurchasefromyouof500tonsofSteelPlates Or wearepleasedtoconfirmhavingpurchased300tonsofSteelPlatesfromyou 8 请注意务必使你方货物符合我方要求 Pleaseseetoitthatyourgoodsmeetourrequirements 9