国际商务沟通英文PPT4

Chapter4CulturalShock 2011PearsonEducation Inc publishingasPrenticeHall 2 Topics StagesofCulturalShockAlleviatingCulturalShockAspectsofCulturalShockRelationshipsandFamilyConsiderationsPublicandPrivateSelf 2011PearsonEducation Inc publishingasPrenticeHall 3 Culturalshockisthetraumayouexperiencewhenyoumoveintoaculturedifferentfromyourhomeculturefrustrationsmayinclude lackoffood unacceptablestandardsofcleanlinessdifferentbathroomfacilitiesfearforpersonalsafety Topics 2011PearsonEducation Inc publishingasPrenticeHall 4 Cultureshockincludes hearingyesforno havingtobargain havinglaughterusedforanger 2011PearsonEducation Inc publishingasPrenticeHall 5 OnherfirstdayofteachingatthelocaluniversityinLaPaz Bolivia KatherineMontagueofAtlanta Georgia askeddirectionstotheladies room Uponentering sheobservedthreemalesusingurinalsandmadeahastyretreat AfterherU S colleaguesexplainedthatallrestroomswereunisex Katherinedecidedtotakeataxitoherhotel 2011PearsonEducation Inc publishingasPrenticeHall 6 MajorSymptomsofCulturalShock HomesicknessBoredomWithdrawal avoidingcontactwithhostnationals NeedforexcessiveamountsofsleepCompulsiveeating drinkingIrritabilityExaggeratedcleanliness 2011PearsonEducation Inc publishingasPrenticeHall 7 MaritalstressFamilytensionandconflictChauvinisticexcessesStereotypingofhostnationalsHostilitytowardhostnationalsLossofabilitytoworkeffectivelyUnexplainablefitsofweepingPhysicalailments psychosomaticillnesses 2011PearsonEducation Inc publishingasPrenticeHall 8 AsiaShockhasfiveprogressivestages Frustrationwiththeculture whichincludesthelanguage food andanexasperationwithlocalcustoms Unwillingnesstounderstandtherationalebehindthelocalwaysofdoingthings Ethnocentricity U S personslabelAsiansasdishonestbecausetheysayonethinganddoanother considerface savingasdishonest Racism useofunflatteringlabelsforAsians Japs Avoidanceoftheculture U S personsformclubsratherthaninterminglewithpeopleoftheculture 2011PearsonEducation Inc publishingasPrenticeHall 9 StrategiesforCopingwithaNewCultureDuringShortVisits Nonacceptanceofthehostculture travelerbehavesashe shewouldinthehomeculture Substitution Thetravelerlearnstheappropriateresponses behaviorsinthehostcultureandsubstitutestheseresponses behaviorsfortheonesordinarilyusedinthehomeculture 2011PearsonEducation Inc publishingasPrenticeHall 10 Addition Thepersonaddsthebehaviorofthehostculturewheninthepresenceofnationalsbutmaintainsthehomeculturebehaviorwithothersofthesameculture Synthesis Integratesorcombineselementsofthetwocultures suchascombiningU S dressandthatofthePhilippines 2011PearsonEducation Inc publishingasPrenticeHall 11 Resynthesis Theintegrationofideasnotfoundineitherculture U S travelertoChinachoosestoeatneitherAmericannorChinesefood butprefersItalian 2011PearsonEducation Inc publishingasPrenticeHall 12 StagesofCulturalShock Stage1 Excitementandfascinationwiththenewculture the honeymoon stage Stage2 Crisisordisenchantmentperiod excitementhasturnedtodisappointment Stage3 Adjustmentphase youbegintoacceptthenewculture trynewfoods seethehumorinsituations Stage4 Acceptanceoradaptationphase feelathomeinthenewcultureandbecomeinvolvedinactivitiesoftheculture Stage5 Reentryshock followsthestagesidentifiedearlier initialeuphoria crisisordisenchantment adjustment andadaptation 2011PearsonEducation Inc publishingasPrenticeHall 13 U Curve Honeymoon Crisis Adjustment Acceptance Reentry 2011PearsonEducation Inc publishingasPrenticeHall 14 W Curve TheoryofculturalshockthatexplainsthatreentryactuallytakestheformofasecondU curve thusforminga W witharepetitionofthestagesexperiencedduringinitialadjustmenttotheforeignculture 2011PearsonEducation Inc publishingasPrenticeHall 15 ProblemsRelatedtoReentryShock Findinganewnicheinthecorporatestructureathome Adjustingtolowerstandardsofliving Problemsreestablishingpersonalandprofessionalrelationships Dealingwithreadjustmentproblemsofchildren includingthedifferenceintheireducationalexperienceabroad 2011PearsonEducation Inc publishingasPrenticeHall 16 Repatriation Returneeexpectations realisticpositionsReturneefeelingsofalienationandisolationcancausetraumaReturneecanfeelculturaldissonancecausedbypersonnelchangesnewcompanypoliciesandproceduresdifferentperformancevaluationmethodsdifferentbenefitsandcompensationdifferentjobresponsibilities 2011PearsonEducation Inc publishingasPrenticeHall 17 ReplacetheGoldenRule Dountoothersasyouwouldhavethemdountoyou withThePlatinumRule Dountoothersastheywouldhavedoneuntothem Toalleviateculturalshock trytoseetheenvironmentfromtheperspectiveofthehostnationals 2011PearsonEducation Inc publishingasPrenticeHall 18 AlleviatingCulturalShockbyCarefulSelectionofOverseasPersonnel Sensitive cooperative abletocompromiseOpentoothers opinionsReactiontonewsituations appreciationofculturaldifferencesUnderstandingofownvaluesandaware nessofvaluesinotherculturesReactiontocriticismUnderstandingofU S governmentsystemAbilitytodevelopcontactsinnewculturePatienceandresiliency 2011PearsonEducation Inc publishingasPrenticeHall 19 TrainingModels Intellectualorclassroommodel involvesgivingfactsaboutthehostcountryusingavarietyofinstructionalmethodsAreatrainingorsimulationmodel emphasizesaffectivegoals culturespecificcontent andexperientialprocessesSelf awarenessorhumanrelationsmodel basedontheassumptionthatthetraineewithself understandingwillbemoreeffectiveintheoverseasassignment 2011PearsonEducation Inc publishingasPrenticeHall 20 Culturalawarenessmodel emphasizesculturalinsightandstressesaffectivegoalsandanexperientialprocessInteractionapproach participantsinteractwithpeopleinthehostcountryMultidimensionalapproach attemptstocombinecognitive affective andbehavioralaspectsoftraining 2011PearsonEducation Inc publishingasPrenticeHall 21 FeedbackandRewards Appraisalandrewardsystemmustreflectthepurposeandexpectationsoftheassignment profitorbuildingapresenceinthecountry Rewardsystemsincludespecialallowancesforhousing hardship homeleave medical taxes etc RewardsystemmustcompensateforwhatU S personsareleavingbehindandmustbebasedontheideaofequity theratiobetweenwhatiscontributedandwhatisreceived 2011PearsonEducation Inc publishingasPrenticeHall 22 DevelopingEmployeestoTheirPotential Planforrepatriation includingreasonsfortheassignmentandhowtheemployeewillcontributetothecompanyuponhis herreturn Allowadequatetimeforreadjustmentbeforeemployeereportstowork Provideappropriatecompensationfortransitionexpenses Assistinlocatingproperhousing Showappreciationtofamilyfortheircontributions 2011PearsonEducation Inc publishingasPrenticeHall 23 SuccessorFailureDueTo Self efficacyPriorinternationalexperienceAgeCross culturalfluencyInterpersonalskillsFlexibilityCulturalsensitivityAdaptability 2011PearsonEducation Inc publishingasPrenticeHall 24 AspectsofCulturalShock CulturalStress alleviatestressbyreadinguponthecountry studyingthelanguage andbecomingawareofcustomsandtraditionsintheculture SocialAlienation cultivatefriendshipswithpersonsfromhomeandhostcultures includehostnationalsinsocialevents 2011PearsonEducation Inc publishingasPrenticeHall 25 SocialClassandPoverty WealthExtremes mentorsinhostculturecanbehelpfulinadvisingU S personsregardingacceptablewaysofdealingwithpoverty wealthextremes FinancialInformation shouldbeprovidedbeforegoingtotheculture alsofinancialcounselingbeforereentry 2011PearsonEducation Inc publishingasPrenticeHall 26 RelationshipsandFamilyConsiderations SpouseorfamilymemberwhocannotadaptFamilytrainingtominimizeadjustmentsEncouragechildrentodiscusstheiranxietiesandfears 2011PearsonEducation Inc publishingasPrenticeHall 27 TheJohariWindow Thepublicselfmayincludeinformationaboutaperson swork family andinterests ThepublicselfissmallfortheJapanese itislargeforU S persons Theprivateselfmayincludefeelings personalinformation andopinions TheprivateselfislargefortheJapanese itissmallforU S persons 2011PearsonEducation Inc publishingasPrenticeHall 28 PublicandPrivateSelfTheJohariWindow ThingsIKnowThingsIDon tKnowThingsOthersKnowThingsOthersDon tKnow 2011PearsonEducation Inc publishingasPrenticeHall 29 Oneofthebyproductsofasuccessfuladjustmenttothehostcultureisthatouroldnotionsofourculturewillneveragainbethesame AfteronelivesforawhileinSwitzerlandorGermany theU S nolongerseemstobetheepitomeofcleanliness