SOA Workshop - SOA Governance v2.0.ppt

serviceorientedarchitecturesoaworkshopstarterkitsoagovernancepov lastupdated july 2006 2 copyright 2006accentureallrightsreserved soaworkshopstarterkit soagovernancepov 3 copyright 2006accentureallrightsreserved contents definingsoagovernanceroadmaporganizationroles approachesservicelifecyclemanagement 4 copyright 2006accentureallrightsreserved soagovernancedefined soagovernanceisamanagementcapabilityresponsibleforoveralladoptionofserviceorientedarchitecture thisfunctionensuresastrategyisestablishedandexecutedinordertorealizemeasurablebenefit atahigh levelthiscapabilityismeantto managethejourney settingastrategy managingprogressandensuringvalueisrealizedevolvetheenterprisecapabilitiestoadopt buildandsupportansoamigratetheorganizationfrombeingapplication centrictoservice centricestablishandmanagebusiness technologyalignment 5 copyright 2006accentureallrightsreserved soagovernancecapabilities soagovernanceisanewdisciplineandiscrucialtodefiningandexecutingansoastrategy thisfunctionshouldcontainbothbusinessandtechnologyleadershiptoensurealignmentandvaluerealization soastrategy roadmap servicelifecyclemanagement capabilitydevelopment journeymanagement communication developsoafitassessmentagainstbusinessstrategy prioritiesalignbusinessandtechnologyimperativescreatebusinesscaseandroimodelassessandalignroadmaptocorporateprojectportfoliodefinetheorganizationalapproachandstructuretosuccessfullyadoptsoa definetheoverallservicelifecycle servicedefinitionthroughserviceoperationscreateserviceidentificationframeworkforidentifyingservicesandensuringproperlevelofgranularity manageservicesthrougheachphaseofthelifecycleoverseechangemanagement servicedependenciesandversioningassessenablinginfrastructurerequirements i e repository dashboard managebusinessstakeholderexpectationstrackmetricsandbudgettomeasureprogressandensurevalueisachievedcommunicateprogressandstatustoexecutives stakeholders andothersmanagejourneyissues risks assesscapabilityneedstosupportstrategy roadmapevangelizethere focusonbusinessprocessdefinitionandenterprisedatamodelingenhancesystemdevelopmentmethodologytosupportservice baseddevelopmentdevelopoveralltrainingapproachfororganizationidentifyarchitectureenhancementsrequiredacrosslayerstosupportsoa 6 copyright 2006accentureallrightsreserved industryperspectiveonsoagovernance through2008 70percentofitorganizationswillfailtosuccessfullyselectandimplementansoastrategyonthefirsttry theseorganizationsmustbepreparedtousesoftwareservicestacticallywhileplanningforstrategicevolutionoftheirarchitectures darylc plummer sixmisstepsthatcanresultinsoastrategyfailure gartner inc june2005 soaisaninherentlydistributedapproachtoarchitecture andthereforetherequirementsforgovernanceareevenmorecriticalthaninmorecentralizedenvironments davidsprott thesoagovernanceframework cdbi september2004 withoutaneffectivegovernanceapproach organizationscouldquicklyfacearathermessyanddysfunctionalsituationwithuncontrolled ad hocdevelopmentofservices underminingthepotentialbenefitsofsoa mariannehedin theimpactofsoaontheconsultingservicesmarket somehigh levelobservations idc dec2005 soagovernanceisrecognizedasavitalaspectofsoaacrosstheindustry in2006 lackofworkinggovernancemechanismsinmidsize to large greaterthan50services post pilotsoaprojectswillbethemostcommonreasonforprojectfailure paolomalinverno thestrategicimpactofsoabroadens gartner inc november2005 7 copyright 2006accentureallrightsreserved potentialriskswithungovernedsoa whiletherearevariousapproachestomanagingsoaadoption therearesomeseriousriskstoconsiderifanactivesoagovernanceapproachisnotenlisted 8 copyright 2006accentureallrightsreserved contents definingsoagovernanceroadmaporganizationroles approachesservicelifecyclemanagement 9 copyright 2006accentureallrightsreserved strategy roadmap identifydrivers businessvalue assessenterprisereadiness arch org definesoastrategy roadmap identifyingthebusinessdriversandassessingtheorganizationalreadinesswillhelpdeterminetheappropriatestrategyandultimatelythemosteffectiveroadmap strategy articulatesthebusinessobjectivesandcapabilitydevelopmentneedsforadoptingsoaandtheresultantvaluetobeachieved roadmap defineshowthestrategyshouldbeexecutedovertimetobesuccessful 10 copyright 2006accentureallrightsreserved highlevelapproaches servicesfocus focusedonestablishingacomprehensiveservicesfoundationiterativeprocesses servicesfocus focusedonautomatingindividualprocesseswhilebuildingafoundationofstandards basedreusableservicesprocessesfocus focusedonautomatingselectbusinessprocesseswithoutplanningforafoundationofreusableservices consideringtheiradoptiondrivers organizationsarefocusingonbuildingaservicesfoundationorincreasingtheirlevelofprocessautomation degreeofprocessautomation scopeofservices highbusinessvalue lowbusinessvalue 100 automated 0 automated large crossenterprise processesfocus servicesfocus iterativeprocess service semiautomated small dept realizedbusinessvalue medium bu whileaprocessfocusmayachievebenefitsintheveryshortterm ajointservices processapproachmustbeadoptedinordertoachievelongtermsuccess 11 copyright 2006accentureallrightsreserved iterativeprocesses servicesfocus inthispaththeinitialfocuswillbeonimplementingoneormorecorebusinessprocesseswithhighreturnoninvestment asimpleserviceslayerwillbeputinplacefortheneedsofthebusinessprocesstobemodeled iterationswillenhanceboththeservicesandprocessesfoundation earlyfocuswillbeonacoreprocess soaisdrivenbyoneormanycorebusinessprocesseswithhighroi exampleordertocash simpleprocessesmaybechosenfirstsothatunderlyingserviceslayerwillalsoremainsimpleevolutionoftheserviceslayerwillbe deconcert withtheevolutionoftheprocesseslayer asprocessesbecomemorecomplex externaland orrequiremorereliability theservicelayerwilllikewiseevolvelessonslearnedoneachincrementofthebusinessprocessesandservicesenablementwillbeusedtoimprovethenextiteration 12 copyright 2006accentureallrightsreserved thesoacapabilitymaturitymodel thematuritymodelcanbeusedtobenchmarkanorganizationssoacapabilityandprogresstowardsindustrialization aroadmapwillhelpdevelopthesoacapabilityacrossyourorganization thematuritymodelcanbeusedforplanningroadmapactivities 13 copyright 2006accentureallrightsreserved level1 plan organize governanceactivities successfactorsmanagementbuy inachievedbusinesscaseandroimodelestablishedsoafitassessmentperformedbusinessanditmanagementgoalsoutlined compared andcoordinatedorganizationalapproachdeterminedandresponsiblepartiesidentifiedserviceidentificationanddevelopmentpoliciescreated soastrategy roadmapestablishsoaroadmapandtransitionstrategyestablishandidentifybusinesscaseandroimodelassessorganizationreadinesstoadoptsoaidentifyandalignbusinessandtechnologygoalsjourneymanagement communicationachievebuy infrombusinessanditmanagementbegintosetandmanagestakeholderexpectationsassessfundingoptionsforfuturephasesservicelifecyclemanagementestablishservicelifecycledefinitionincludingpoliciesandproceduresforserviceidentification developmentanddeploymentestablishruntime production supportandmonitoringframeworkforservicescapabilitydevelopmentassessitoperationsreadinessforsoadefineandvalidatesoaarchitecturalframeworkassessprocessmodeling designandexecutiontoolsevaluatewebservicesstandardsinfrastructureandprotocols ws securityandotherws standards establishbasicpatternsanddesignguidelinesanalyzesecurityrequirementsandlegacyapplicationarchitecture 14 copyright 2006accentureallrightsreserved level2 tactical governanceactivities successfactorsroishownforselectedimplementationsserviceidentificationanddevelopmentprocessesprovenandrevisedinitialphasesoftheservicelifecycleareverifiedbusinessprocessesmodeledandsupportedbyimplementedservicesservicerepositoryestablished soastrategy roadmapidentifytacticalserviceimplementationstosupportthebusinesscaseandroiobjectivesidentifyinfrastructureandbaseserviceswhichwillhaveahighlevelofusabilityfacilitateitandbusinesscoordinationintheserviceidentificationprocesscreatesoacoeorcorecompetencygroupcapturedesignpatternsandbestpracticesfromprojectgroupsjourneymanagement communicationshowvalueoftacticalimplementationstrackimplementationprogresswhilemanagingrisksandissuesverifyandrevisebudgetingestimationscontinuetomanagestakeholderexpectationsandmaintainopencommunicationservicelifecyclemanagementapplyandreviseservicelifecyclemanagementpoliciesverifyandrevisetheserviceidentificationpoliciesandprocedurestoensurefocusonprocessmodelingverifyandrevisetheservicedevelopmentpoliciesandproceduresbasedonreallifeexperiencecapabilitydevelopmentestablishservicerepositoryidentifyandresolveoverallcapabilitygaps tools training etc evaluateprocessmodelingandtooladequacyupdatetrainingmaterialstoberelevantwithreallifeexperiencespreparearchitecture whilefocusingontheservicebus forintegrationwithbpo 15 copyright 2006accentureallrightsreserved level3 architected governanceactivities successfactorsdesignanddevelopmentareservicesorientedandprocessorientedleveragingacomprehensivesetoftoolsenterpriseservicebusiscreatedand oroptimizedserviceportfolioexpandedandwithmanynewservicesintherepositoryservicelifecyclemanagementefficientandstabilizedservicereuseandroiarerealized soastrategy roadmaptrackprogressandensurealignmentofbusinessanditobjectivesverifyroimodelandbusinesscaseidentifymorecomplexbusinessprocesstoimplementwiththesupportofthegrowingservicesfoundationjourneymanagement communicationrevisebudgetingasneededtooptimizecostsassistidentificationofprocessesandbusinessdomainsthatcouldbenefitthemostfromsoaincreasesoaawarenessinit businessthroughcommunicationandtrainingservicelifecyclemanagementapplyandreviseservicelifecyclemanagementpoliciesapplyandrevisetheserviceidentificationpoliciesandprocedurestoensurefocusonprocessmodelingbegintoshapeservicessupportorganization effectivemonitoringandresponse capabilitydevelopmentensurenewapplicationsareservice orientedensurecompliancewithapplicationandinteroperabilitystandardsensureexistingcodecanbeadaptedtosuitnewbusinessrequirementsbegintointegratebpoandbam 16 copyright 2006accentureallrightsreserved level4 industrialized governanceactivities successfactorsnewandexistingbusinessprocessesaremodeledwithsoainmindandsupportedbyimplementedservicesefficientbusinessprocessimplementationduetoitoperationalefficiencyandservicefabricitandbusinessmanagementbecometrulyservice orientedcrossdomainprocessesaresupportedbyimplementedservices soastrategy roadmapshiftstrategytomaintainingahighqualityarchitectureestablishsoaasstandardpracticedefineandmeetbusinessorientedperformancemetricsjourneymanagement communicationreachouttobusinessdomainswhoarenotfullyutilizingtheservicesfabricandcommunicatetherealizedbenefitsofsoashowthevalueofbamenablingexecutivestotakerealtimeresourceallocationdecisionsincreasesoaawarenessenterprise widethroughcommunicationandtrainingservicelifecyclemanagementensuregoodvisibilityofservicestomaintainahighlevelofreuseestablishandenforcesecuritypoliciesforidentitymanagementmaintainhighperformanceserviceexecutionenvironmentthroughactivelymonitoringandreportingonqos slametricstrackservicedependenciesandactivelymanageserviceversioningandchangescapabilitydevelopmentactivelymonitortheservicedeliveryinfrastructureandensurehighavailabilitywithproperfailoverandcapacityplanningidentifynewtoolstoenhanceproductivityfullyimplementbamtoreportreal timeprocessevolution 17 copyright 2006accentureallrightsreserved adoptiontimeframe level1plan organize level2deploy level3architected level4industrialized adoptingsoaisajourney andorganizationsshouldplanfromthreetofiveyearstoreachanindustrializedsoacapability thoseorganizationswithan earlyadopter cultureandaclearsetofbusinessdriversforsoaadoptionwillreachindustrializationsoonerthanothers 0 1projectsoraproofofconcept3 9monthsdurationscalerestrictedtoplanningandonebusinessdomain 2 3projects6 12monthdurationscaleincludesafewprojectswithinasinglebusinessdomain 5 10projectsin flightorcompleted12 24monthdurationscaleincludeslargeadoptionwithinasingledomainandenteringanewdomain 20 projectsin flightorcompleted12 24monthdurationscaleincludeslargeadoptionwithintwoormorebusinessdomainswithseveralcrossdomaininitiatives 18 copyright 2006accentureallrightsreserved soaroadmapapproach managementcheckpoint managementcheckpoint capturebusinessstrategy processes createsoaroadmap define to be soastrategy assesscurrentitenvironment managementcheckpoint creatingasoaroadmapwilltypicallytakebetween12to16weeks dependingonsoareadiness keydeliverables primaryactivities 1week 4 6weeks 5 6weeks 2 3weeks 19 copyright 2006accentureallrightsreserved contents definingsoagovernanceroadmaporganizationroles approachesservicelifecyclemanagement 20 copyright 2006accentureallrightsreserved organizationapproach thereisnosingle right organizationstructuretosupportsoaadoption butratherarangeofoptionsandsomeconsiderationsforselection 21 copyright 2006accentureallrightsreserved centralized centerofexcellence keystrengths higherpotentialforservicereusestandardizedtechnologyeconomiesofscalecost effectivearchitecturehighleverageofassetsandsystemskeychallenges potentiallylessresponsivetoprojectteamsoftenslower lackinginnovationaddedcomplexityofprojectmanagementcoemayoverrideprojectteamdecisions fitassessment whentoemploy organizationisalreadyexperiencedwithemployingacenterofexcellence especiallyanintegrationcoe thereissignificantdemandforservice centricsolutionsprojectsspantraditionalorganizationalboundariesrequiringbrokeringandnegotiationorganizationisalreadyachievedsomelevelofsoamaturity level2orhigher thevalueofsoatotheorganizationisclearlyunderstoodandestablished description acentralizedorganization orcenterofexcellence wouldprovidemostcapabilitiesrequiredtoestablishansoaprogramaswellasconstructandoperatesoa basedsolutions theorganizationworkswithprojectteamstodeterminesoafitandensurevalueisrealized 22 copyright 2006accentureallrightsreserved decentralized keystrengths moreresponsivetoprojectteamneedstighterconnectiontobusinessstakeholderswhounderstandthebusinessprocesseslessmanagementrequiredleveragingexistingenterprisearchitecturefunctiontodrivestandardizationkeychallenges potentialfornon standardizedtechnologiesmissarchitecturalendstatetargetdifficultysupportingcross domainservices processesduplicationofeffort serviceswithservicesnotvisibleand orsharedacrossdomainscostsmayrisethroughdiseconomiesofsmallscale fitassessment whentoemploy eitherveryhighorverylowsoamaturity highersoamaturity level3or4 whereinitialprojectshavedeliveredandmethods toolsandtechnologystandardsaredefined lowsoamaturity level0 whereorganizationisjustbeginningtoresearchanddevelopapointofviewonsoalowerdemandforservice centricsolutionswherecross projectmanagementandsignificantcapabilitydevelopmentarenotwarranted description adecentralizedorganizationapproachwouldallowprojectteamstodrivemostsoadesignanddeliveryworkindependentlywithsomearchitecturalgovernanceprovidedthroughtheenterprisearchitectureorganization 23 copyright 2006accentureallrightsreserved soaprogram keystrengths providesahybridoftheotherapproachesenablingsomeeconomiesofscaleaswellasprojectautonomygoodpotentialforservicere usegoodpotentialforleveragingtechnologystandards keychallenges canbeviewedasadministrativewithoutrealauthoritycanbedifficulttomanageandcoordinateresourcesrequiresstrongnegotiationandcollaborationcapability fitassessment organizationintheearlierstagesofsoamaturity levels1to3 thereisadecentlevelofdemandforservice centricsolutionsrequiringcross projectmanagementtheorganizationhaskickedoffcapabilitydevelopmenteffortsforsoa methods tools technologyinfrastructure etc todriveandsupportadoption theorganizationisnotpreparedtoembarkonacoeapproach poorpastexperience physicallydistributedresources etc description ansoaprogramapproachprovidesaprogrammanagementfunctiongoverningcertainimportantsoacomponentswhileallowingprojectteamstodesignandbuildtheirsolutions 24 copyright 2006accentureallrightsreserved typicalroles soagovernance solutiondelivery enterprisearchitecture businessprocessacumen operations processarchitectanalyze decomposeandmodelbusinessprocesses enterprisearchitectmanagestheoverallto bearchitectureblueprint dataarchitectdefineslogicaldataentities attributesandrelationships technicalarchitectdefinesenterprisestandards designssupportinginfrastructure requirementsanalystdefinessystemrequirements scopeandfunctionality projectmanagerensuresdesignisalignedwitharchitectureandstandards technicaldesignerdefinesimplementationdetails performance reliability scalability developerbuildsandconductscomponenttestingofservicesoftware solutionsdesigneridentifiesandspecifieslogicalservicemeetingrequirements solutionarchitectdefinesoverallsolutionarchensuringenterprisealignment operatormonitorsusage performanceandservicelevelagreements contractmanagernegotiatescontracts managesvendorrelationships tools environmentmaintainsdevelopmentandtestingtoolsandenvironments businessstakeholderensuresalignmentofprojectwithbusinessdirection business itliaisonmanagesbusiness itrelationship actsasgobetween businessanalystdefinesprocesses functions rulesandrequirements consultingarchitectdefinesoverallarchitecturedirection ensuresalignment itleaderprovidesitleadershiptomanagerisksandensuresuccess businessleaderprovidesbusinessleadershiptomanagerisksandensuresuccess programmanagerplansandmanagesoverallserviceportfolioandcapability whileeachorganizationwillhaveaspecificapproachtherearesometypicalroleswhenadoptingsoa mostareextensionsofexistingroleswithnewsoaspecificresponsibilities 25 copyright 2006accentureallrightsreserved clientexample engagementmodels afterprojectshavebeenidentified prioritizedandselectedforservice enablement soaresourceswillbedeployedorengagedwiththeseprojectsindifferentwaysdependingonthedegreetowhichtheseprojectsimplemententerprisebusinessservices coresetofenterprisebusinessservicessoateamsworkwithotherorganizationstodefine byportfolio acoresetofenterprisebusinessservicesthatarecriticaltothebusiness strategicprojectsprojectswhicharerankedhigh priorityasaresultofsoaprojectscreeningandselectionshouldincludeasignificantnu