与买家的邮件回复技巧.doc

与买家的邮件回复技巧一：未付款询盘回复：第一主动出击，也可对产品进一步的介绍。Dear Tracey:We see that you have already placed an order from my store. The bag you order is one of the best selling products from my store and it is made of high quality leather. But the order seems unpaid. If theres anything I can help with the price or size.Please feel free to contact me. When the payment is finish, I can stock up the item and get it ready for shipping. ThanksBest Regards我们看到，你已经把我的商店的订单。袋你秩序是最畅销的产品之一，从我的商店，而且是高质量的皮革。但该命令似乎未付。如果有什么事我可以帮的价格或size.Please随时与我联系。付款时结束，我可以囤积的项目，并得到它的出货。谢谢最好的问候二：推广新产品,采购季节期间根据自己的经验，可给买家推荐自己热销的产品。Hi there,Right now Christmas is coming, and hair straightened has a large potential market. Many buyers bought them for resale on eBay or in their own store, its high profit margin product, here is our GHD mk4 STRAIGHTER link, Please click to check them our, if u want to buy more than 10pieces, we also can help u get a wholesale price. Thanks.Regards现在的圣诞节即将来临，拉直头发有一个大的潜在市场。很多买家买了eBay上转售或在他们自己的商店，它的高利润的产品，这里是我们的生长激素缺乏症mk4直联系，请点击查看他们的，如果u想买比10pieces多，我们也可以帮助u得到批发价格。谢谢三：货物断货，告诉买家自己会积极尽量帮他找到库存，同时向他介绍类似的款式供其选择。Hi there,We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty bags which have the same style. Hope you like them as well.You can click on the following link to check them out. If theres anything I can help with, Please feel free to contact us. Thanks.我们真的很遗憾，包你秩序是缺货的时刻。我会与工厂联系时看到将要再次可用。我想建议你有一些相同的样式漂亮袋。希望你喜欢的well.You他们可以在下面的链接点击查看出来。如果有什么我可以帮助，请随时与我们联系。谢谢。四：再次催款,不愿意付款希望卖家能够给与折扣.Hi there,We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it and feel free to contact me if theres anything I also can help.Regards我们已经为您重置价格。我给你另一个原航运价格前10的折扣。因为我们提供的价格低于市场价格，如你所知，航运成本非常高，我们不作此产品更大利润。希望您满意，并随时与我联系，如果有什么我也可以help.Regards五：大量订单询盘买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他的一个优惠。Hi there,thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is its 45 usd shipping included, If 100 pieces in one order the price we can offer you is pretty much the bulk price which is 39.5 usd/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your replyRegards感谢您的询问，我们很希望与你更多的业务，我认为这是最好的方式来进行的抽样秩序是它的45美元，包括航运，如果在一个以100的价格，我们可以为您提供件是几乎大部分的价格是39.5美元/件。如果您有任何想法，请让我们知道，我们会尽力帮助您。期待着您的答复六：已付款订单的回复：主要内容包括确认产品的规格，尺码等等具体事宜.Dear Didi,I am very glad to hear from you. The biggest size we have is 39.And this shoes is little bigger in size. So I think 39 will fit. If you have any other questions, Please feel free let me know. Thankswaiting hear from you soon.Best Regards我很高兴收到你的来信。最大规模我们是39.And这鞋是小规模更大。因此，我认为39适合。如果您有任何其它问题，请随时告诉我。谢谢七：发货后的回复， 从货物离开中国海关至买家收到货物建议每个阶段卖家都给买家发一封邮件通知买家，直到买家收到货为止。1.Dear Esther，The item you order is already sent it out and the tracking number is EA935185185CNThe mail status is as follows:20071130 21:43:12SHANGHAIDispatch from Sorting CenterThis is the status of your order. You will get it soon. Thanks for your support and understanding.1.Dear埃斯特，该项目已经订购的发送出去，跟踪数字EA935185185CN邮件情况如下：二 七一一三 21时43分12秒上海菜馆调度中心的排序这是您的订单状态。你会得到很快。感谢您的支持和理解八：海关问题，某些国家海关由于定期的严格检查或者罢工等问题造成邮件延误，建议及时和买家通知，及时的沟通让买家感觉你是一直在跟踪货物的状态，以免置之不理造成误会Hi there,According to the news from EMS in China, large quantity of mails to England is blocked by the custom due to the inspection. For the safety of the goods I suggest to send the goods after a few days. Is it ok with you？please let us know ASAP. ThanksRegards据来自环境管理体系在中国的消息，英国大量邮件被阻止的习俗因检查。对于货物的发送，我建议几天后货物的安全。是否确定你？请告诉我们ASAP项目。谢谢九：买家几天后还没有收到货物的询问，需要及时地与快递公司联系察看货物状态。hi Ruiz ,we did send the package out on 2007-10-16,somethings wrong happened with the shipping company ,and we have been contacting them till now .we called the package back and resent them ,the new tracking number is :111814176 its shipped via TNT .Sorry for the trouble.我们确实在2007年10月16日发出的出包，什么是错误的船公司发生了，我们一直至今他们联系。我们所谓的包回排斥他们，新的跟踪号码是：111814176它通过TNT炸药运。对不起，麻烦。十：货物收到后的询问Dear friend,How is the item? Are you happy with it? I hope we can do more business in the future.Best regards Gerina该项目是如何？你是否喜欢它？我希望我们能够在未来更多的业务。Dear friend,I am very sorry to hear that. The damage must happen in transit. I always check it and make sure everything is well before sending them out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding.Best Regards Gerina亲爱的朋友，我很抱歉听到。发生的损害必须在过境。我总是检查，确保一切都将他们之前进行。我要保证让你有更多的折扣，以弥补当你从我的下一次购买。感谢您的谅解。十一：提醒买家给自己留评价,这是在交易结束后很重要的一环节Hi friend,Thanks for your continuous support to our store, and we are improving ourselves from service, quality, sourcing