新视野商务英语视听说第二版上册教案.doc

Unit 1 Job interviewTeaching objectiveAfter completing this lesson, students should know how to deal with an interview, including - how to prepare for an interview- the interview procedure- how to answer questions about personal details, education and work experience- how to deal with inappropriate questions by the interviewer.Business profile General conduct during an interviewOpening :establishing a friendly atmosphereIntroduce yourselfTalk about weather, traffic ,etc.Talk about yourself as a personDuring :exchanging informationGeneral questionsBe prepared to talk about Your personal detailsYour educationYour work experiencePosition related questionsYou will be able to discussReasons for leaving last jobDetails of the job and the companyQualifications and skills make you fit for the requirements of the jobShort-term goals and long term goalsClosing : leaving a lasting impressionAsk 1 or 2 questions based on your pre-interview researchArrange a call back to get the resultThank the interviewerSay you enjoyed the interviewTypes of job interviewTelephone screening interviewIn-person screening interviewSelection interviewWork sample interviewPeer group interviewGroup interviewLuncheon interviewStress interviewVideoconference interviewPart I warm-up Organizational structure of the companyName of the interviewerDivision/departments that interest youProducts/servicesTraining programsSize of the company-number of employees and turnoverHow long they have been in businessTypes of clientsGrowth in the past and future potentialJob description and job titleAppearanceDress conservatively: smart, clean and formalDo have clean, neatly styled hairDo have clean hands and trimmed nailsDo carry a portfolio or briefcase with extra copies of your resumeDo bring a clean notepad and pen that worksDo wear shoes you can walk easily inDont wear torn, soiled, wrinkled clothingDont dress casuallyDont wear a lot of jewelry (men should avoid earrings)Dont wear a lot of cologne or perfumeDont wear sports shoesDont eat spicy, offensive smelling foods before the interviewDont wear sexy clothingDont wear cutesy ties (flashing Mickey mouse)Dont chew gum or smokeDont wear a mini-skirtDont wear heavy make-upPart II Listening practicePart III Language Focus A: Follow-up Practice: Task 1CaiMay I come in?Ms. SmithYes, please.CaiGood morning. My name is Cai Ning. As requested, I have come for an interview.Ms. SmithFine, thank you for coming, Miss Cai. Please sit down. I am Anne Smith, the Assistant Manager.CaiNice to meet you, Ms. Smith.Ms. SmithNice to meet you, too.Unit 1 Job interviewPart IV Video 1Chen BoGood morning, Ms. Mandel.Cathy MandelGood morning. Sit down, please.Chen BoThank you.Cathy MandelYou are Chen Bo, arent you? I am Cathy Mandel, Director of the HR Department.Chen BoYes, Im Chen Bo. Nice to meet you, Ms. Mandel.Cathy MandelNice to meet you, too. Ive gone through your resume and would like to know more about you.Chen BoThank you for your interest in me.Cathy MandelTo start with, would you like to tell me a bit about yourself?Chen BoSure. Im a senior student at Guangdong University of Finance.Chen BoI expect to graduate this summer. My major is international finance.Cathy MandelSo, why did you choose our company?Chen BoAs far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO.Chen BoI think working here would give me the best chance to use what Ive learned at university.Cathy MandelAs a major in international finance, what do you think you can do in consultancy?Chen BoWell, I know how to tackle problems. For example, I know I must first analyse the problem and work out its major cause.Chen BoThen I will be able to search for ways to solve it from the available data.Cathy MandelSometimes data is not enough. Have you got any relevant experience in this field?Chen BoLast year, during the probationary period, I was involved in the restoration of a factory in Nanjing.Chen BoI really learned a lot from the experience, especially how to assess peoples strengths and abilities.Cathy MandelCan you cope with hard work under pressure and in a tough environment?Chen BoNo problem. I dont care about pressure or the environment, as long as I enjoy the work.Cathy MandelGood. Now, do you have any questions to ask?Chen BoYes, Ive got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world?Cathy MandelProbably. I think you are likely to be sent to work in an overseas branch to get experience later on once when you have proved your worth.Chen BoOh, great. If Im accepted, I will do my best for the company.Cathy MandelI wish you luck! Well notify you of our final decision by Friday.Chen BoThank you, Ms. Mandel. Goodbye.Cathy MandelGoodbye.Video 2WangMay I come in?Mr. WhiteYes, please do.WangGood morning, sir. My name is Merry Wang. Ive come for an interview, as requested.Mr. WhiteNice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat.WangThank you.Mr. WhiteWell, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company?WangI got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression.WangAnd in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou.Mr. WhiteReally? Thats good. Then you must know something about our company?WangYes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world.Mr. WhiteHuh, thats right. Miss Wang, can you tell me which university you attended?WangSun Yat-sen.Mr. WhiteAnd what degree have you got?WangI have a bachelors degree in business administration.Mr. WhiteHow is your English? You know, some staff members in our company are Americans, so conversational English is very important.WangI passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well.Mr. WhiteGood. I know you are now with United Butter. What is your chief responsibility there?WangIve worked there for five years, since I graduated from college.WangTwo years ago, I was appointed Brand Manager-responsible for the Panda line of biscuits.Mr. WhiteWhy do you want to change your job?WangI want to change my work environment, seek new challenges and broaden my experience. Thats why I want to move into sales.Mr. WhiteWhat do you think is the most important qualification for a salesperson?WangI think its self-confidence and quality products.Mr. WhiteI agree with you. What salary would you expect to get here?WangWell, I would leave it to you to decide after you consider my abilities.WangMy current annual income at United Butter is 150 thousand.WangBut, er,. could you tell me a little more about what the job entails?Mr. WhiteYou would be in charge of all the sales activities, for all hair products in northeast China.Mr. WhiteThis would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys.Mr. WhiteYoud report directly to the Regional Sales Director. Do you have any other questions?WangYes, only one. When can I have your decision?Mr. WhiteI need to discuss with other board members. Well notify you of our decision as soon as possible.Mr. WhiteBut.to be honest, you seem to be a good candidate with the right kind of experience and personality. Youre high on my list.WangThats good! Thank you, Mr. White. I look forward to hearing from you. Goodbye.Mr. WhiteGoodbye.Unit 2 Jobs and ResponsibilitiesTeaching objectives After completing this lesson, students should be able to- describe jobs and responsibilities - describe their position and responsibilities in a company - describe a companys organization- express likes and dislikes about jobsBusiness profileWant to know about jobs and responsibilities in a company?Departments Job titlesPersonnelChief managerSalesSalespersonMarketingLawyerPublic relationsOffice clerkHuman resourcesTrainee managerExportDeputy managerOverseas accountsBank tellerResearch and developmentProgrammerProductionQuality control engineeradministrationAdministrative clerkSenior sales managerFinancial controllerHuman resources managerLogistics managerAccount manager Purchaser/buyerLanguage expansionsJobsResponsibilities Positions and the departmentsWorking hours and routinesInterpersonal relationshipCompensationPromotionJob satisfactionPart I warm upWaiter farmer carpenter photographer electricianChef/cook typist policeman doctor singerPart IIIm a manager in the human resources departmentWhich company do you work for?Im mainly in charge of recruitment, that is, the selection, training and development of employeesI havent seen for you yearsWhat do you do nowWhat are you working onF T F F F TPart IIIcard 1 company: Beijing sanmei factory name: alice wang title: manager of human resourcescard 2 company bill hayes title general manager company beautify cosmetic corporationUnit 2 Jobs and Responsibilities Part IVVideo 1General ManagerGood afternoon, everyone! This is Robin Copperfield, the new Vice President of our company.General ManagerHe will be in charge of the accounting work. Lets give him a warm welcome!RobinThank you!General ManagerMr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here.General ManagerNow, Mr. Copperfield, Id like to introduce the Vice Presidents and Managers to you.RobinOK, thank you!General ManagerThis is May Bates, Vice President in charge of the Administration Department and the Neighbourhood Service Department.RobinNice to meet you, Ms. Bates.Ms. BatesNice to meet you, Mr. Copperfield.General ManagerAnd this is Dennis Hayes, Vice President in charge of the Marketing Department and the Sales Department.Dennis HayesHow do you do, Mr. Copperfield? Glad to meet you.RobinGlad to meet you, Mr. Hayes.General ManagerAnd this is. oh, where is Andrew Jefferson?RobinMr. Jefferson? Ive met him before.RobinI heard he is one of the secrets of this companys success. Everyone was raving about what a great job hes done in.General ManagerUh. speak of the devil. Mr. Jefferson has just arrived.Mr. JeffersonHi, Mr. Copperfield, good to see you again.RobinGood to see you, Mr. Jefferson.Mr. JeffersonSorry, Im late. I was talking to a client.RobinOh, thats OK. How many departments are you in charge of, Mr. Jefferson?Mr. JeffersonFour: Research & Development, Engineering, Contract Budgets, and Project Preparation.RobinNo wonder youre so busy.General ManagerMr. Copperfield, there are three managers who report directly to you, and they are all ladies.General ManagerSo, ladies, can you introduce yourselves?Ada BlackIm Ada Black, responsible for management accounts.Caroline ClintonIm Caroline Clinton, responsible for financial accounts.Lucy WhiteIm Lucy White, responsible for data processing.RobinOh, good. Nice to meet you all, ladies.Key:caroline Clinton- financial accountslucy white- data processingada blackmanagement accountspart Vkey: chef editor magazine manage feedback definite flexible office regular C A F E B G DSelf-employed entrepreneurBuyer line supervisorAdvertising executivePublic relations managerPart VIVideo 2RobinWhats your job now, Jerome? Do you still work for that wholly funded American company?JeromeNo, I left it three years ago. I have my own business now.FrankGee, thats great! How do you feel as a self-employed entrepreneur?JeromeI feel good. I can make a lot more money than before and I have a lot of independence in doing things.JeromeBut sometimes I get tired. As you know, its not very easy to run a business on your own.JeromeWhat about you, Frank? What are you doing now?FrankIve worked for several companies.FrankAfter graduation, I went to a private company.FrankThen a year later, I changed to a Sino-Japanese joint-venture enterprise and worked as a sales assistant.FrankTwo years later, I moved on to a computer company and worked in export sales.FrankAnd now, Im an advertising executive.ColinOh, you are a real job-hopper. Why have you changed jobs so often?FrankIm always interested in new challenges.FrankI know changing jobs frequently can be a waste of a companys human resources, but Im gaining a lot of experience!FrankHow is your job, Colin?ColinIve been working for the PMC Textile Plant since I graduated.ColinTwo years ago, I was promoted to Line Supervisor.FrankDo you like your job?ColinThe salary and benefits are OK, but I dont like the work environment. You know, the workshops are very noisy sometimes.ColinAlso, I dont often get an opportunity to go anywhere. I hate staying in the same place all the time.ColinYou often travel on business, right Robin?RobinYes. As a buyer, I must travel to purchase stock. Ive been to a lot of places.ColinMaybe I should think about becoming a buyer.RobinMm., everything has two sides. I get fed up with travelling.RobinNowadays, I want to spend more time with my family.JanetHi, guys, may I join you?EverybodySure. Have a seat.JanetYou enjoy getting together, dont you? What are you talking about?RobinJobs. What kind of job do you have, Janet?JanetIm the Public Relations Manager in a holding company.ColinDo you enjoy it?JanetYes. What I like about it is that I can meet a lot of new and interesting people.RobinHow about your working hours?JanetThats the trouble. I usually have to work overtime, because I often have dinner parties in the evening.JanetI dont get enough time with my family and baby.Unit 3 On the phoneTeaching objectivesAfter completing this lesson, students should be able to Answer the phoneAsk to be connectedConnect a callerLeave messagesDeal with problems b telephone Business profile The big 3be prepared dont give uptry not to put people on the spotbefore you pick up a phonereview written material firstmake a list of questions for each encounterbe clear about what information you needestablish a system for yourself create a notebook or other organizerpsych yourself to make the callmake calls when youre at your bestmaking your callsbe aware of the pitch of your voicebe modestestablish a relationshipavoid yes or no questionbe empatheticmake the personal feel like your mentorfind out his /her schedulebe politealways get the name of the personremember we still dont have videophones types of callanswering the phoneintroducing yourselfasking for someoneputting someone on holdthe person wanted is not availabletaking a messageringing offproblemsreasons for callingrequestingteaching planPart I warm-upadvance documents schedule distraction pretendinterrupting clearly argue polite lengthy misunderstood hearPart II listening practice Key:B E G F D A CSimon Weller is calling from SingaporeHe has just left for a workshopHalf an hour lateart 3 Key:To: Louise PaulsonDate: 2009 January time : 10:00Message noteFrom : Paul JacksonCompany: grandiose companyTelephone number: 979-326-8965Message: ring back, talk to him about the order, its urgentTaken by: RoyUnit 3 On the phonePart IVVideo 1ReceptionistHello, International Sales.Mr. SchulzHello, this is Mr. Schulz here, calling from England.ReceptionistYes, Mr. Schulz. Who do you want to speak to?Mr. SchulzId like to speak to Mr. Matthews.ReceptionistFine. Hold the line, please. Im connecting you now.Miss PerezHello. Mr. Matthews office. Whos calling please?Mr. SchulzThis is Mr. Schulz calling from England.Mr. SchulzCan I have a word with Mr. Matthews?Miss PerezIm afraid Mr. Matthews isnt available.Miss PerezHes gone to Hong Kong on business for a few days.Mr. SchulzWhen do you expect him back?Miss PerezHell be back on Friday afternoon. Is it urgent?Mr. SchulzYes.Miss PerezCan I take a message for him?Mr. SchulzYes, please. Will you tell him that weve just received your sample of the new assembly coffee table and are quite happy with it?Miss PerezSure. Its very kind of you to say so.Miss PerezCan we expect an order from you?Mr. SchulzThats why Im making the call.Mr. SchulzPlease tell Mr. Matthews were quite happy with the quality and design of the table, but the price is too high.Mr. SchulzWe need some negotiation on it.Miss PerezOK, Mr. Schulz. Anything else?Mr. SchulzOne more thing. Please inform Mr. Matthews that I wont be able to get to your company that early this Saturday because of the rail strike.Mr. SchulzItll probably be afternoon before I arrive.Miss PerezNo problem. Ill give him the message.Mr. SchulzThanks.Miss PerezYoure welcome. Goodbye.Key:F T F T T FPart VKey:1. 875-9368 2. 305-636-8430 3. 5312/A124. Bartholomew 5. holt &frier 6. dinerPart VIVideo 2ReceptionistGoo