礼宾部培训英语.doc

上行李服务Concierge 礼宾部 Luggage/Baggage 行李 Bellman 行李员 piece 件 store 存Valuable 贵重物品 Tag/card 标签 Breakable 易碎物品 Suitcase 箱子Front desk/front office 前台 Rack 行李架 Dial 拨打 Signature 签字Pick up 取 Pleasure 荣幸情景1A: Good morning/afternoon/evening, sir/madam. Welcome to our hotel早上好/下午好/晚上好，先生/女生。欢迎来到我们酒店B: Thank you谢谢A: What can I do for you ?我能帮助你吗？B: Yes是的A: This is your taxi card这是您的出租车登记卡（递上出租车登记卡）A: How many pieces of luggage do you have?您有几件行李B: Just three3件A: Two suitcases and one bag. Is that right?2个箱子和1个包。对吗？B: Yes, thats all是的A: Ill show you to the front desk. This way please, Ill take care of your luggage.我带你去前台，请这边走，我会照看好你的行李B: Thank you谢谢A: This way, please这边请A: Here we go to the elevator电梯在这边B: Thank you 谢谢A: Can I open the door for you ?我可以帮您开门吗？A: Can I put your luggages on the luggage rack ?行李放在行李架上可以吗？A: Is there anything else I can do for you ?还有什么需要帮助吗，先生/女士B: No没有了A: If you need any help, please dial 62有什么需要直接拨打房务中心电话是62A: Thank you for you stay our hotel, Have a nice day.欢迎您的入住我们酒店，祝您入住愉快。情景2行李寄存您好，我能帮助您吗？A: Excuse me, May I store my baggage in here?打扰一下，我可以在这里存行李吗？B: Of course当然B: What baggage do you need store ？什么行李您需要寄存A：suitcase and bag箱子和包B: Is these anything valuable or breakable in your bag?箱子和包里有贵重物品和易碎品吗？A: No没有B: Only two?就这两件吗？A: Yes是的B: Whats your room number?您的房间号是多少？A: 17251725B: What time you pick up ?什么时候来取？A: I will be pick up tomorrow明天来取B: Please signature in here.请您在这里签字B: Here is your baggage tag这里是您的行李卡B: When you pick up you baggage, Please show me baggage tag, I can give you baggage.当你来取行李的时候，请出示行李卡，我才能够给你行李A: Thank you谢谢B: Its my pleasure我的荣幸情景3行李提取A: Hello, Sir, How can I help you ?你好先生请问有什么需要帮助的吗？B: Yes, I pick up my baggage是的，我来取行李。A: Please show baggage card and signature in here.请您出示您的下联并在下联签字A: Just a moment请稍后A: This is you baggage, one suitcase and one bag这是您的行李,一个箱子和一个包B: Thank you谢谢A: No worries没关心情景4下行李电话响起嘟 嘟 嘟（2515）A：Hello. This is concierge, How can I help you ？您好礼宾部，X先生/女生请问有什么需要帮助吗B：I need bellman take my baggage我需要行李员来搬行李A: How many pieces of luggage do you have and do you need trolley ?您好请问您共几件行李？需要行李车吗？B: just two就两件A: Yes, do you need now ?是的,现在吗？B：YesA: Ok, I will sent someone up to you room right away.好的，我们马上派人上去。按门铃 叮铃铃A: Excuse me, Bellman打扰一下，行李员A：Take you baggage now ?现在就下行