自考 商务英语写作 试卷题型.doc

商务英语写作一、商务信函（letters/e-mails）1、注意格式2、注意日期的写法，英语和美语有不同的习惯，为了避免混淆，月份最好不要用数字来写。3、注意文体：关系亲密的朋友同事之间可以用非正式文体，其他一般用正式文体Block Version（ 平头式 ）6 May 2004Director, Administration and General Services division(Human Resources Section)World Trade OrganizationCentre William Rappard254 rue de Lausanne1211 Geneva 21SwitzerlandDear Director,I am writing to apply for the WTO internship programme which is posted on the WTO website. Please find enclosed the following documents for my application:1. A completed application form;2. A copy of my CV.I am a BCL student at the University of Oxford and will finish my studies this summer. The BCL is a highly demanding postgraduate course, but rewarding as it is providing me with a deeper understanding of the field in which I wish to practise, namely trade and commercial law in an international context. It has also added my interest in pursuing a legal career with an international organization.What attract me to the WTO internship programme are your international standing and reputation, and the multilateral trading working environment. An internship with the WTO would certainly help me to gain deeper knowledge about the work of WTO and develop my professional as well as non-professional skills.Thank you for processing my application. If any more material is required, please contact me directly. I look forward to hearing from you.Yours faithfully,Peter HalfordIndented Version （ 缩行式 ） October 30,2005Messers Samson Ghadban Co., Ltd.15 Horns Avenue,Tripoli Lebanon.Dear Sir or Madam:Thank you for replying so promptly to our enquiry for lightweight extinguishers and also for your offer to arrange a demonstration.Our general manager and our office manager will both be able to meet Mr Burton at any time during the morning or afternoon of Thursday, November 10th. It would be helpful if Mr Burton would write or phone to let us know at what time we may expect him. Yours faithfully, John Black二、商务便函与便条（memo/message）（一）商务便函一般公司企业往往都印有按照自己公司风格的商业便函，请看下列例子：MemoTo：(收信人)From:（发信人）Date:（日期）Subject:（事由）-（用关键词写，不要用完整的句子）Message:（正文）（二）商务便条商务便条一般由四个组成部分：日期、称呼、正文、签名。一些公司有印好的便条笺。如: Telephone MessageFor: From: Tel.: Message:Action required: Please call back Caller will call back later No action requiredMessage taken by: Date Time 例：让秘书通知推迟约会 9 a. m.Miss Wang ,Ive got an urgent meeting today. Please contact the applicants to postpone the interviews till further notice.DS商务便函与便条范文1. The filing cabinets you require are now available from stock. We will deliver in our own transport on 19 August. Please advise if they are needed more urgently. You could arrange collection by your own carrier if desired. 2. I am sorry to tell you that we can only send half of the computer paper that you ordered, which was delivered yesterday. This is because of the suppliers problem. We will deliver the rest to you immediately when we get supply form the factory.3. Please note our water supply will be turned off tomorrow between 9:00 am and 12:00 noon. Staff may go to the toilet in the reception hall on the ground floor. We apologize for any inconvenience that may cause.4. We need 2 normal bags of computer paper for the duplication of materials used in the new staff-training programme. We need them before this Friday, 14 October. Can you manage it? The maximum you can spend is $ 20.5. To: all graphic staff,Sales have fallen recently because, although our packaging is functional, it is unattractive. I think we should develop new and appealing designs. Could you please attend a meeting in the boardroom at 10:00 am tomorrow to discuss this matter? 6. To: All Section HeadsThere are eight vacancies on training courses being given in May and June. The courses provide useful training for junior staff in computers, time management and other aspects of modern office work. Could you kindly recommend suitable staff?7. I have recently received some complaints about the quality of our shirts from the retailers. They should be carefully dealt with. If a retailer finds our shirts unsatisfactory, we should collect and replace them without delay. Please make sure this is carried out.三、作文情景类型1告知信息不需要回复2布置安排上级给下级 使用祈使句结尾3解释道歉4询问信息5建议推荐祈使句结尾告知信息类例题You have to organise an urgent meeting at 9am tomorrow with all the staff from your department. Write an email to the staff:l saying when the meeting will bel telling them where the meeting will bel explaining what the meeting will be aboutWrite about 30-40 words on your Answer Sheet.范文1I am writing to inform you that there will be an urgent meeting tomorrow at 9 oclock in the meeting room. We will be discussing the new trade trends. Please come on time.范文2To: All staffThere will be an urgent meeting about our new product at 10am tomorrow in the new conference room. I hope you can all come on time.相关词汇：告知用词tell, inform, notify, explain, note, report, mention, express, adviseI am writing to tell/inform you that.I am writing to explain. (tell your boss why you cannot attend)I am writing to express (my regret)例题Your company has just received the brochures of a new client company.Write a note to the Marketing Manager:l telling her that the brochures have arrived;l saying which departments they are in;l asking her to collect her copies immediately.Write about 30-40 words.范文：I am writing to inform you that the brochures of Allen and Overy, our potential client, has just arrived. They are now in the Public Relations Department. Please collect your copies at the earliest opportunity布置任务类例题：You are the manager of a small export company. Peter Watson, an important client, is visiting your company for three days from 22 October. Write a note of 30-40 words to your secretary:-Asking her to book a hotel room-Saying where the hotel should be-Giving her the dates范文 比较下面三篇作文，注意内容点和语气的区别。作文1：Dear Ms Jones,I am writing to inform you that Mr Peter Watson will be visiting our company. Would you please be so kindly as to reserve a suitable room for him?Yours sincerely作文2：Hi Mary,Look. Im really sorry to have to trouble you but Peter Watson a really important client is visiting the company for three days in October, starting on 22nd, to discuss a contract with us. Please will you book for Mr Watson a really nice hotel room as soon as possible? Thanks very much.See you soon!作文3 Mary,Mr Peter Watson is visiting us in October. Could you please hire a hotel room for him? He is arriving on 22nd October and will stay for three nights. If possible, the hotel should be one near the office. Thank you.例题You are going to host a press conference on a new product.Write a note to Mr Smith, the Research and Development Manager:l Informing him about the press conferencel Asking him to submit a report on the development of the new products.l Telling him when you need it.范文I am going to attend a press conference on the new product of our company next month. I need to have update information about our research and development. Please prepare a report on this topic for me by the end of next week.解释道歉You have ordered some new office equipment. However, some of this equipment will arrive a week later than planned.Write a memo to all staff:l saying which equipment will be delayedl explaining when it will arriveMemoTo:All StaffFrom:Supplies ManagerDate:1 March 2005Subject:New Equipmentl apologising for the delay.词汇辨析：delay; postpone范文：I have ordered some new PCs and monitors. Unfortunately the monitors will arrive in the second week of October. I apologise to the people who are waiting for a monitor.例题Your line manager asked you to write a report on your latest sales figures. Unfortunately it is not ready yet. Write an email to your manager: -apologising for the delay -giving the reason for the delay -saying when the report will be ready范文：I m sorry for the delay about the latest sales figures.I have to prepare our next meeting asking all the staff if they ll come, booking hotel and so on.The report will be ready within two next weeks.Yours sincerly,背景知识：line and staff management, line manager, staff manager询问信息类例题You have recently started a new job and the Personnel Manager has asked you to write an article for the company magazine. Write a note to the Personnel Manager: -agreeing to write the article -giving brief details of what you will write about -asking about the deadline for the article.范文：I agree to write this article. I would like you know that I will write about the companys economic situation and its future. I would like to know what deadline it has. I look forward your answer.Thanks.商务信函常用表达书信常用语言：Dear Sir or Madam-Yours faithfullyDear Mr./Mrs./Miss/Ms Smith-Yours sincerelyDear John-Best wishes (私人关系比较亲密)信的开头：We are writing to enquire about 写信是询问关于We are writing in connection with 写信是关于 We are interested in and we would like to know 我们对感兴趣我们想知道 asking if 感谢（某日）询问是否的来信Thank you for your letter of (date), enquiring about 感谢（某日）询问有关的来信We have received your letter of (date), enclosing 感谢（某日）的来信以及随信寄来的 concerning 我们已收到（某日）关于的来信如果写信的开头或者是信中要提到某件事情：with reference to 关于further to 继之后with regard to 关于I am writing in connection with 我写信是为了A point in your letter gives us great concern that 我们很关心您信中提到的Regarding 关于告知好消息I am pleased to tell you that 我很高兴的告诉你/通知你I am delighted to inform you I am happy to advise you We are pleased to inform you thatWe have pleasure in informing you thatWe have the pleasure to apprise you ofWe have the honour to inform you that (of)坏消息I regret to tell you that 很遗憾/很抱歉告诉你/通知你I am sorry to inform you I am sorry to advise you that We regret that 我们很遗憾说明能做与不能做的事情We are unable to 我们不能We are able to 我们能We have been forced to 我们不得不说明原因This was owing to 这是因为(多半为坏消息)Due to 这是由于 As a result of 这是的结果Because of 这是因为请求采取行动，如果紧急的话，可以加上后面的词组Please could you as soon as possible 请你尽快We would be grateful if you could without delay 如果你能尽快，我们将不胜感激We would appreciate it if you could immediately 如你能尽快 我们将不胜感激道歉We must apologize for 我们必须为表示我们的歉意We apologize for 我们必须为道歉We are extremely sorry for 我们为感到抱歉询问信息We would like to know about/if 我们想了解有关Please could you give us further detail about 请给我们更多有关的信息We would be grateful if you could let us know about/if 如果能告诉我们有关，我们将不胜感激We would appreciate it if you could inform us about/if 如果能告诉我们有关，我们将不胜感激轻度抱怨Unfortunately, 然后直接说不幸的事情发生了，比如，Unfortunately, we have not yet received your payment, we would be grateful if you could makethe payment soon.提起注意（用在强烈抱怨中）I should like to draw your attention to (the fact that) 我想提请你们注意I should like to point out that 我想指出I should like to remind you that 我想提醒你们I hope that it is not necessary to remind you that 我希望没有必要提醒你们警告Unless 除非， 否则我们将不得不If (not) , we will be forced to 如果不， 我们将不得不.Ending a letterI look forward to hearing from you soon. in due course. in the near future.If you have any further questions, please contact me on 常见情景1. negotiating a contractoffer, acceptancecontract of sales/ lease, tenancy/ hotel booking范文：Dear Mr. WestwoodThank you for your letter of 23 August conforming the details of our discussion.I would like to place an order with you for the following books: 20 sets of 3-volume Worldwide Encyclopaedia, 50 Worldwide CD-ROMs, 20 Complete Collection of Business Letters (Hardback) and 20 Complete Collection of Business (paperback) and 20 Complete collection of Business Letters CD-ROM pack.Please could you tell me if there is any discount for the sum of our order? Please find enclosed a cheque of $5,000 as a deposit. Could you tell me when they will be delivered?Looking forward to your early reply.Yours sincerely签名范文：Dear Sir or MadamI am writing in connection with your telephone order of 16 January, in which you enquired about our Model 783DK.Unfortunately, we have stopped producing this model due to the fact that sales are rather disappointing. However, we are able to supply you with a maximum of 20 boxes from our stocks. If you would like to order these, please could you inform us as soon as possible, then your order will be dealt with top priority.I look forward to your reply.Yours faithfully签名例题l Read this part of a fax from Sally Saunders, a hotel conference manager.To:.Fax No:.From:Sally SaundersDate:1 March 2005Pages (incl cover):3Thank you very much for your letter, enquiring about availability of conference facilities at this hotel for 1-4 September. I note your request for a special menu for the conference dinner on your final evening. You will find suggestions enclosed.Unfortunately, during the week you have chosen for your conference, there is a trade fair. Therefore, we have very few single rooms available. I could offer you twin-bedded rooms, or perhaps you would consider moving your conference to the following week?I look forward to receiving your booking and choice of dishes for the conference dinner.-Write a fax to Mrs Saunders:l thanking her for her faxl confirming your original dates for the conferencel booking 20 twin-bedded roomsl telling her which dishes from the menu you require for the conference dinner.-Write 60-80 words on your Answer Sheet. Do not include postal addresses.相关词汇：roast duck, spring roll, fried eggs, dumplings, stewed beef, hot pot, barbequefish and chips, smashed potatoes, baked beans范文Fax to Sally SaundersDear Mrs SaundersThank you for your fax. I am afraid I confirm my original dates for the conference because we cannot move it to the following week.I am going to book 20 twin-bedded rooms. About the special menu I would like some typical dishes because most of the participants come from other countries.I look forward to hearing from you.Yours sincerely2. Complaining and apologizing (投诉与道歉)投诉信结构：投诉事由、详述事件/投诉理由、提出要求、索赔词汇：compensate, indemnify, refund, apologise常用句型：Letters of complaintI am writing to complain about I am not satisfied with I must therefore insist that 范文Dear Sir or MadamI am writing about the heating unit you installed for us on 15 March last year.Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks.I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise, but you did not give us a reply.We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000.Your faithfully签名Dear Sir or MadamI am writing to complain about your Tour 5210 to Mexico on 15 June.The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said “superior hotels and fantastic food all the way”.We must insist, therefore, that you refund at least 10% of our money as compensation.If we do not receive adequate compensation within 7 days, we will be forced to write to the local newspaper. Yours faithfully签名道歉信结构：表示歉意、解释原因、处理意见、再次道歉Letters of apologyI am writing to apologise for/aboutThis was due to Unfortunately, we have been unable to I am sorry for any inconvenience this has caused.I can assure you that we will范文Dear Sir or MadamThank you for your letter of 6 October. After supplying your restaurants for 5 years, I was extremely sorry to hear that the batch of bowls and forks which you received on 2 September was not of usual quality.The cause of the problem was a faulty packing machine. This has now been repaired, and I can promise you that this type of problem will not happen again.We will, of course, replace your faulty delivery free of charge.I would like to offer our apologies once again and thank you for being an excellent customer.Yours faithfully签名3. invitations and replies（邀请信）句型：Inviting/ OfferingWe should like to invite you.We should be very pleased if you could.We should be delighted if you could.ThankingThank you (very much) for your (kind) invitation to.It was very kind of you to invite me to.I was delighted to receive your invitation to.AcceptingI would be very pleased to.I should be delighted to.DecliningUnfortunately