销售助理常见面试问题及应答策略中英文.doc

迪卡侬 面试问题及应答策略1. 介绍一下这家公司和你的工作内容吧。问题分析： 这个问题的潜台词实际是： “我从来没有听说过这家公司， 它是否是一家只有三个人五条枪的小公司呢？如果是的话， 这个候选人的能力则可能要打个折扣了。”嘉兴宏图商贸有限公司是一家卖威登保罗包包的网店，公司刚刚起步，公司员工人数暂时只有30个作用。我的实习岗位是淘宝客服，工作内容是售前客户的接待和售后问题和纠纷的处理。由于起初客服人员不够，一位客户一天要接待150位客户，而且还要经常加班1-2小时。虽然非常辛苦，但是提高了我的抗压能力、应变能力和沟通能力。Jiaxing Hongtu Trading Company is an online shop selling Vuitton Paul bags, and it was founded just a few months ago, so the number of employees temporarily is only 30 . My internship position is Taobao customer service, whose content is dealing with the pre-sales customer reception and after-sales problems and disputes. One customer had to receive 150 customers per day as there is not enough customer service staff. What is more, we always had to work for 1-2 hours of overtime. Although I worked in a high pressure, but it improved my stress resistance and adaptability and communication skills. 2. 为什么要离职呢？问题分析： 这显然是个几乎必问的问题， 因为没有任何面试官喜欢频繁跳槽的人。而且， 如果你不喜欢的上一份工作的特点刚好也是现在所求的这份工作的特点， 那么面试官会毫不犹豫地判定你并不适合这份工作。首先，我想说明一下，我在1月份来贵公司面试过，但是由于没有做好充分准备，过于紧张的缘故，未能通过面试。然而，出于对贵公司的文化的深深的喜爱，我决定再战一次。出于学校压力，我不得不先找个实习单位先实习。我选择了嘉兴宏图的客服一职，一来解决了学校需要的实习报告问题，二来提高了自身的抗压能力、应变能力和沟通能力。I explain that once I came to your interview 3 months ago, but I fail it because of my insufficient preparation and nervous performance.However, I decide to come back to fight again as I fell in love with the Decathlons culture. I have to find a job of customer service for internship so as to solve the problem of colleges internship report. In other words, the experience working in Jiaxing Hongtu trading company improved my stress resistance,responsive and communicative ability. 3. 你在工作中有没有经历过与他人意见不合的时候呢？你是怎么处理的呢？肯定是有的，就比如任游泳协会副会长一职时，我经常会和会长产生分歧。我和会长两人都是比较有主见、有个性的人，有了分歧在所难免，但是两人都能坐下来好好协商沟通，拿出各自的方案，分析各自方案的利弊，并请第三方来权衡，选择最佳方案。不过， 大多数情况下， 我发现矛盾双方其实都对， 大家的想法各有合理之处， 您知道， 我们毕竟还是学生， 每个人单独考虑问题不可能太成熟。所以说， 意见不合反而是一件好事， 我们可以相互学习，查漏补缺。Certainly, as a Vice President of the Swimming Association , I always have different ideas with the president. And we are both strong-minded. Fortunately, we will sit down and have a effective communication to come up with our own ideas respectively, analysing the pros and cons of the respective idea, and if needed ,we will request a third party to balance, choose the best idea. However, in most cases, I found the ideas of us have their own rationality. you know, we are still students, it is normal to have immature ideas and disagreements. The other way round, we can learn from each other, make up our deficiencies.4. 你觉得压力最大的时候是什么时候？我觉得压力最大的时候是刚刚接受一个任务或者是刚刚给自己制订了一个大目标的时候。之所以这样， 是因为我的一个习惯， 就是那句谚语， Well begun is half done. 所以， 任务开始的时候， 我会逼着自己做尽可能完整的计划， 并且尽可能把各项工作都提前做。比方说， 曾经参加一个商业汇演时， 我要唱一首重来都没有听过的歌，为了能在台上表现的无可挑剔，我会做充分的准备，提早一个星期，花大量的时间观看和学习舞台表演技术，并且每天一大早去操场练歌1小时，尽量做到完美无暇。I think what makes me feel stressful is accepting a task or just developing a large target. The reason is that I extremely believe a proverb : Well begun is half done. Therefore, I will be forced myself to plan as soon as possible. For example, when taking part in a commercial show, I had to sing a song never heard before, this made me stressful. To make a perfect performance on the stage, I prepared one week early in advance and spent a lot of time in watching and learning the technology of stage performances, whats more,I went to the playground to practice my song for one hour in every morning.5. 你最大的优点是什么？问题分析： 在这个问题上， 面试官关注的问题有两点。第一， 申请人没有撒谎， 而是真实地阐述了自己的优点。第二， 他所阐述的优点， 恰好是这个职位所需要的素质。有很多时候， 对于一个岗位而言的优点， 会成为另一个岗位的缺点。比如说， 如果你具备很强的领导能力， 往往不适合从事秘书、 助理、 客户服务代表等以细节和服务他人为主的工作。所以， 在回答这个问题的时候， 要遵从以下步骤：（1） 找出自己的三至五个优点；（2） 每个优点找出N多个例子， 举例最好来自学习、 工作和生活等三个方面， 而不是仅仅来自一个方面；（3） 在这三到五个优点之中， 精选出一两个和所申请职位最吻合的优点。首先，我是一个做事全力以赴的人， 或者说是一个比较拼命的人。一旦确定了一个目标， 我会用上自己全部的力量， 直到成功， 或者说即使失败了也要不留遗憾。比方说， 刚进大学的时候我发现自己的英语比班里的其他同学差太远了，理所当然的被分到了英语B班，天性好强的话下定决心要把英语学好。接下来的工作便是上网查资料，寻英语学习方法，便付诸于行动。即每天6点起来学发音、背单字、背句子、读美文。功夫不负有心人，在大二的时候，以比较满意的分数拿到了四六级英语证书，同时，我的英语口语也得到了极好的锻炼。First of all, I am a remorseless rim:slis boy. Once a target is set up, I will try my best to do it, if failed, I wont regret. For example, when I came into Jiaxing College, my English is far worse than my classmates. Without any doubt, I was assigned to English B class. However, as my competitive nature, I decided to improve my English. Therefore, I surffed on the internet to fond information about how to improve English, and then I putted it into action. I get up at 6:00 every day to correct my pronunciation, recite words and sentences and read the Essay. Hard work pays off, I got CET-4 and CET-6 with high scores in the sophomore year. At the same time, my spoken English was improved obviously.其次，我做事很有计划性， 我的信条是那句谚语： If you fail to plan， you plan to fail. 要么做计划， 要么就失败。每天我的第一件事就是列计划， 把当天要做的事情分为两类： 必须完成的， 最好能完成的。当天的事情必须当天做完，明日复明日，明日何其多！比如：学英语那段时间，我搞定了整整8套资料，包括：四六级听力专项训练、四六级阅读专项训练、四六级美文晨读、新概念英语第三册和疯狂英语课外美文欣赏。另外，我买东西之前一定会列购物清单， 所以我几乎从来不会在超市里面瞎逛。Secondly, I have a strong planning skills, I believe in the old proverb: If you fail to plan, you plan to fail. The first thing I do is to set up a plan when get up in the morning. Hodiernal ,hudi:nl things must be done before the time of going to bed tonight. For example: I finished 8 sets of teaching material during my study time, including: 4-6 Special Listening Training, four-six Special Reading Training, 4-6 Morning Reading, Third-Level New Concept English and Crazy English essay. In addition, I will list a shopping list before buy things in the supermarket. so I almost never go around in the supermarket. 最后，在生活中，我是一个热情开朗，喜欢看书，喜欢帮助别人，爱交朋友的人。无论走到哪里，都能结交新的朋友，相互共享人生感悟，交流思想。而且，我特爱自己组织活动，这样，第一，交到了新朋友，第二，提高了自己的组织和领导能力，何乐而不为呢？Finally, I am a warm, cheerful, helpful boy who likes to read and make friends. Wherever had been, I could make new friends, share insights on life and mutually exchange of ideas with each other. I especially love to organizate activities because not only can i make new friends, but also I can improve the organizational and leadership skills. SO ,why not do it? 6. 你最大的缺点是什么？我最大的缺点，可能就是个性过去强烈，自主性过强！自己认为对的事情，即使别人不是很看好，还是坚持要去做，等做完了之后，才发现和当初所想的有一定的小出入。就比如，当初大三选择辅修专业时，我的班主任劝我不要学外贸，因为根据当时世界和中国的经济状况，中国的外贸将从高潮奔向低估。但是，本着一股热血，我毅然决定选择了外贸。到现在，得知外贸行情确实不好，郎咸平也指出了现今中国外贸的尴尬局面。我的另外一个缺点便是过于冲动。我喜欢旅游，喜欢户外。因此，上学时间逃了一些课，还被老师说了：身为自律委员，擅自逃课!My serious disadvantage probably is that Im a little conceit knsi:t. If I think one thing is right, I will stick to do it, even if others are not optimistic about it. After have done it ,I would find there is some discrepancy diskrepnsi. For example, when chooseing the minor profession, I was advised by my teacher not to learn foreign trade because of the gloomylu:mi economy of world and China. However, in line with the surge of blood, I decided to choose the foreign trade. Now the foreign trade market is really bad, and Langxianping also pointed out the embarrassing situation of Chinese foreign trade.Another disadvantage is that i am a little impetuous impetjus. I likes to travel, and outdoor tourism. Therefore, I escaped some classes to make enough time to travel. My teacher said: as a discipline of class, How dare you escape the classes ?7. （行业之选）你为什么觉得这个行业那么有前途？我认为哪里有需求，哪里就有供给，哪里就有销售。销售，是一个神圣的职业，他造就了无数的企业家。我选择销售，是因为这个职业能够让我学会怎么做人，怎么做事，既能品味成就，又能坐拦白银。where there is a demand, there is a supply and sales. Sales,is a sacred seikrid profession, as it created countless entrepreneurs ,ntrprn:. And I chose to sales,because this career makes me know how to behave as a man, how to do things. At last ,it can bring me both money and achievements. 8. （公司之选）你为什么想到本公司来工作?我想来贵公司工作的原因主要是：贵公司的“运动激情活力责任感”的企业文化深深的吸引着我，我本人喜欢运动，生活中是一个充满活力朝气的人。假如我能进贵公司工作学习，我觉得我能和公司融为一体，幸福感肯定强烈，工作效率肯定会很高。我看中贵公司的工作环境和专业的培训机制。正所谓，好环境出人才。我真心希望能在贵公司感受团队精神，学习培训的相关知识和技能，将自己打造成未来的星星。The reason I wanted to come here follows :Firstly, The Decathlons culture of sport,passion,responsibility attracts me extremely. I like sports, and my life is full of vitality vaitlti. If I work and study in your company , I think I will certainly mix with the company with a strong sense of happiness and high work efficiency.Secondly, I like Decathlons work environment and professional training. As the saying goes, a good environment make talents. I really want to feel the team spirit in your company, learning the relevant knowledge and skills of the training to make myself be a star in the future. 9. （职业之选）为什么想做这个职位？我认为哪里有需求，哪里就有供给，哪里就有销售。销售，是一个神圣的职业，他造就了无数的企业家。我选择销售，是因为这个职业能够让我们学会怎么做人，怎么做事，既能品味成就，又能坐拦白银。where there is a demand, there is a supply and sales. Sales,is a sacred profession, as it created countless entrepreneurs. And I chose to sales,because this career makes me know how to behave as a man, how to do things. At last ,it can bring me both money and achievements. 10. 你觉得做助理的人应该具备什么条件？回答示范： 做经理助理首先要大方得体， 如果一个助理看上去气质和谈吐不好， 会损害公司和经理的形象。第二， 助理做事情要格外谨慎。毕竟助理的职位比较敏感， 别的员工肯定会通过助理来了解老板的动向。第三点更加重要， 做助理必须有关心人的天性， 要发自内心地关心自己的老板， 把老板的忧虑当作自己的忧虑， 这样才能做好助手。同时， 也要关心别人， 不能只对老板热心而冷淡别人， 别人很快就会说他只会“擦鞋”， 会被集体孤立。点评： 助理难做， 难的并不是工作性质本身， 而是心态难以平衡。因为做助理的人必须同时做“高端”和“低端”两种事。一方面， 做助理的人往往要素质很高， 因为你可能要提供“高端服务”， 比方说， 代替老板起草一份重要文件； 另一方面， 你还要具有“仆人”一样的服务意识， 为老板提供一些特别“低端”的服务， 诸如端茶送水、 买饭买药、 嘘寒问暖等等。所以说， 一个好的助理是这样的： 有能力， 是老板的左膀右臂； 有关心人的天性， 是老板的贴心人。11. 你觉得你适合从事这个岗位吗？问题分析： 这几乎是一个必问的问题。回答这个问题， 请大家用自己过去的事实予以证明， 而不是强调未来的潜力。对于面试官而言， 惟一可信的是“过去时”， 而不是“将来时”！ 第一：我觉得自己很适合做销售。我不怕压力， 越有压力动力越强。在大学里，我每学期都给自己制订学习和社团工作两方面的目标，完成了2个专业的课程，考取了各式各样的证书。第二：由于曾担任班自律委员，志愿者协会秘书部部长，游泳协会副会长，所以，我的组织领导能力有了一定的基础。第三：曾在嘉兴宏图商贸有限公司实习客服一职。接待过形形色色的客户，表达和沟通能力得到了一定的锻炼。最后一点，本人性格外向，喜欢交朋友，喜欢看书，综合素质比较高，有做销售的潜力。Firstly, I feel I am quite suit the position of salesman. The more pressure I under, the more powerful I am. I set up goals of study and association respectively and reached them in the end. At the same time, I got a lot of the certificates.Secondly, my organizational ability and leadership skills are improved because of my being of the discipline of the class, the minister of the volunteer association, the vice president of the swimming association.Thirdly, my ability of expression and communication is highly improved as I once work as a customer service for internship, receiving all kinds of clients.Last but not least, I am a outgoing boy who likes to make new friends and read books to improve my comprehensive quality , so I have the potential to be a excellent salesman.12. 你有相关的经历吗？我虽然没有从事过与销售相关的工作。但是，生活中，处处是销售。交朋友，就是一种自我包装，自我推销，将自己的最好一面展现给对方，给其留下好的第一印象。班干部竞选，也是一种自我推销，让大伙感知到自己的工作能力和责任心，让大伙为自己投票。另外，我还做了淘宝客服，面对形形色色的客户，我提高了自己的表达沟通交际能力，这些都是一名销售员必备的能力。Actually, I have never been working as a salesman. But, marketing is everywhere in my life. The behaviour of makeing new friends is just a self-packing and a self-promotion to show our best to others. The election competition for class minister is a somehow kind of self-promotion, showing my high work ability and high sense of responsibility for votes. Moreover, I worked as a customer service for internship. It improved my ability of expression and communication when facing all kinds of clients, which is much necessary for a salesman. 13. 你有什么职业规划？(职场的法则是If you fail to plan, you plan to fail. 初入职场，必须要有一个职业规划，不然的话，每天将会浑浑噩噩的度过。)我的职业规划是：希望能在迪卡侬历练发展，如果有机会，希望能晋升至部门经理，当然如果自己的能力再得到上级的赏识，希望能进迪卡侬管理层，为公司创造价值。如果在这个期间因为个人技能不够的话，我可以通过自学或者是参加培训班来弥补。 () I want to develop in Decathlon,working as a sales assistant firstly. I want to promote to a higher position if having an opportunity. If possible, I hope to enter into the management of decathlon to make more values for decathlon. Whats important, I will make up for the deficiency by studying on my own or taking part in training class if having some shortages in the future. 14. 你对工资的要求是什么？说实话， 第一份薪水是多少钱并不太重要， 关键是该工作是否能提供良好的锻炼机会，为未来的成功打下基础。如果一定要说一个数字， 我希望是2,0002,500元左右， 因为我去网上调查过迪卡侬销售助理一职的平均薪水，大概是在2400左右。当然，如果我的个人能力给贵公司创造了足够的价值的话，我希望我的薪酬待遇能有所增长。Actually, the first works salary is not very important for me. What I am paying attention to is the training quality and development of my career. If I have to say, 2000-2500 will be fine, because I investigated online before and found the average salary of Decathlons sales assistant is 2400. Meanwhile, the more value I create, the more compensation incentive I want to get.15. 你有什么问题要问我么？问题一：请问想进入贵公司高层的话，有没有学历要求？法语要求？What is the requirement of entering into the management? Does it require high education or French? 问题二：请问三方协议什么时候可以签订？When can I Sign the tripartite agreement?问题三：请问16. 你觉得大学生活使你收获了什么？我觉得在大学里，收获了很多东西。第一，我学会了怎么做人。大一大二这段时间，我最爱做的事情就是逛图书馆，借各种书籍看，其中就包括与为人处世相关的书籍，例如卡耐基成功学20岁青年应该做什么林肯肯尼迪等，因此，我的内在修养得到了一定的提高。第二，我的学习能力和抗压能力得到了一定的加强。在校期间，既有社团班级工作，又是双学位及各类证书的考试，可谓焦头烂额。但是从中，我提高了自己的学习效率和时间的管理能力。第三，我的组织、沟通和领导能力得到了一定的加强。当然，这还得益于班级和协会的工作。I have gotten a lot of things in campus.Firstly, I learned how to be a undergraduate. During the first two years in campus, what I really like to do is to read books in library. I read a lot of books, just like , , , and so on, which improved my Inner literacy.Secondly, my learning and stress ability is highly improved. Not only did I work in association and class, dealing a lot of things, but also I should finish many courses for double-degree and certificates. Thirdly, because of my experience of working in association and class, my ability of organization,communication and leadership improved.17. 你简历上写了很多的社会活动， 那你是怎么安排时间读书的？其实， 想要兼顾社团活动和学习两个方面并不难。我觉得， 首先是要刻苦， 周六周日也经常要学习； 第二点其实更重要， 就是要学会合理安排时间，提高学习效率， 我特别喜欢那句话， Study hard, and study smart. 也就是说， 不仅要刻苦学习， 更要聪明地学习。一天有24个小时，有的人只有23个小时，而我能将其变成25个小时。具体做法呢，就是：适点睡觉，早醒早起，不做没有意义的事情，将时间省出来做该做的事情。当然，该学的时候要好好学，该玩的时候要好好玩。节假日还是需要出去玩的！In my opinion, it is not hard to handle the time between work and study. Firstly, the most important thing is hardworking. Secondly, hardworking is inferior to studying smartly. I can improve my learning efficiency by arranging time effectively. Just like: going to bed in time, getting up early, not to do the things which is not significative and so on. Of course, I would go to have a fun on holidays. 18. 你最理想的工作是什么？问题分析： 面对一个相当优秀的申请人， 面试官很想知道： 我们的这份工作， 能满足他么？如果满足不了， 对方难免要“红杏出墙”或者是“身在曹营心在汉”回答示范： 一个人，在不同的发展阶段有不同的理想工作。像我刚刚毕业，最理想的工作是，有更多的培训和锻炼，薪酬暂时放到第二位；等自身的修养和能力达到一定的高度时，我希望自己的工作能满足自己的成就欲和金钱欲。当然，所有的一切都是一个过程，我现在所要做的就是脚踏实地，做好自己，做好工作。one radish，one hole. My each stage of development has its own desired work for me. In my opinion, what I most need now is training and practice, then does the salary. When my inner literacy and ability reach a higher level, the job i am doing must satisfied my desire of achievement and money. Of course, it is just a process, what I need to do now is to come down to earth to study and work. 19. 你为什么不去读研， 学历很重要啊， 或者以后有没有打算读研？问题分析： 有的同学问我， 这个问题是否是个陷阱， 一旦你说自己未来打算读研， 他就会认为你不会安心本职工作！事实绝非如此， 一个高职位的面试官， 会具有宽广的胸襟， 他希望能够在力所能及的范围之内， 告诉年轻的申请人什么是重要的， 是值得去追求的。这和一些老年人特别希望分享自己的经验是一个道理。所以， 不要以小人之心度君子之腹， 开诚布公地说明你的想法吧！回答示范1： 我也考虑过， 我的成绩比较好， 家里和老师都建议我考研。不过我还是决定不考，因为做销售要的不是高学历，而是高能力，我把大把的时间用在啃书本上，还不如多去社会历练。而且，考研也没有年龄要求，只要以后有工作需要，我还是可以选择考研的。I have considered to take postgraduate entrance exams because of my good study and the advices of my parent and teachers. However, I canceled it, in my opinion,what a salesman need is high ability rather than high education. I can use the time spent in learning books knowledge to practi