值班经理台帐.doc

Manager on Duty Check List 编号：Date 日期： Name 姓名： Weather 天气状况 Time 时间： Pager No. 手机号： Occupancy住房率：1) Identify yourself to the Telephone Operator on duty and determine pager number to be used. 向值班总台报名身份及传呼号码2）Check duty personnel 检查当班人员：部 门值班人员部 门值班人员大堂副理A&M销售部:S&M前厅部:FO 客房部:HSKP 餐饮部:F&B保安部:SEC工程部:ENG Spot-check a minimum of two locations per area and comment where necessary.现场检查下列每个区域中至少两处地点并标注必要的意见。 Food & Beverage 餐 饮 标准Standard优(A) 良 (G)差 (D) Comments 意见Turn off gas after work 厨房液化气使用后关闭Chefs hygiene 厨房的卫生状况Food quality/Food expire date 食品质量/保质期Separate cooked and raw food in refrigerator 食品分生、熟置于冰箱Polite expressions礼貌用语Service employees hygienes 服务人员的个人卫生情况Service consciousness服务人员的服务意识Service operation process服务人员的操作流程Restaurant clean and sanitary餐厅干净卫生Crisis management危机处理备注Remarks: Front office 前台 标准Standard优(A) 良 (G)差 (D) Comments 意见Polite expressions礼貌用语Service employees hygienes 服务人员的个人卫生情况Service consciousness服务人员的服务意识Standard of registration card 客人入住登记的规范Luggage to room effectively 客人行李及时送进房间PSB form in order PSB 单据条理清楚Guest letters delivery without delay 客人信件的派送Assistant Manager walkthrough 大堂副理的巡视工作Outstanding bills 客人欠费情况备注Remarks: Housekeeping 客房 标准Standard 优(A) 良 (G)差 (D) Comments 意见Service employees hygienes 服务人员的个人卫生情况Service consciousness服务人员的服务意识Floor master key in order 楼层钥匙的正常秩序Any lost and found 客人遗忘、丢失的物品Staff alertness when closing room door 楼层服务员锁客房门的机警情况Guest laundry 客人洗衣Guest toilet in order 客厕的正常秩序Communication system in order 通讯系统的正常运转Pantry in order 楼层操作间的正常工作情况Extra bed加床备注Remarks:这里有问题 HOTEL OUT SIDE 酒店外围（Materials 物料部、Engineering 工程部、Security 保安部Staff canteen员工食堂） 标准Standard优(A)良 (G)差 (D) Comments 意见Store items in order(e.g. Expire date. cleanliness) 库房储物的正常状况（例：保质期、清洁程度）Storeroom key control 库房钥匙的控制与管理Insect-killing lights on 灭蝇灯的开启Fire system functioning 消防系统的正常运转Elevator. High/Low Voltage. Distribution Room. Boiler Room. Generator Room 电梯、锅炉房的工作状况Fire exit 消防通道Pantry in order 楼层操作间的正常工作情况Fire facilities on floors 楼层的灭火器具Department lights off. Doors locked after duty 下班后各部门照明灯、门的关闭情况Lobby in order 大厅的正常秩序Open & Close the staff canteen on time 开放时间（准时开餐，准时关门）Chef and Service employees hygiene and attitude厨师和员工餐服务员的卫生和态度The Satisfaction from Staff员工的反馈备注Remarks：有问题Guest Survey 客人调查(住店或餐饮消费客人均可)Room No.房号 Name姓名 Comments 意见 Hotel Knowledge Test 酒店产品知识测试Time时间Dept.部门