有些面试的问题.doc

有些面试的问题 你可以回答的更好有些面试的问题 你可以回答的更好 上一篇 宾馆酒店英语 门口 At the Entrance 下一篇 如果你真的决定要上船工作 Q Do you think smiling is very important when you are working 当主考官提出这个问题时 我们不能简单的用 Yes 来回答 其侧重点应是 原因 以下是某家中介网站上的回答 I think smiling is very important when I m working Beacause it can make the guests happy 这样的回答还算可以 但我们可以回答的更好 A Beacause we are working in the service industry so smile plays very important part in our daily life Smile is the number one feature that makes people attractive and approachable If you smile on the face others would do the same to you so it can be transmitted It costs nothing to create much It happens in a flash and the memory of it sometime last for ever So why do we try to use such a charming universal language Q Have you told your parents that you want to work for Royal Caribbean International What s thier idea Do they agree with you 当主考官问到这个问题 应聘者应该如何回答呢 以下 是抄录一家中介 网站的回答 Yes I have told them They agree with me 这样的回答过于简约了 是不会让主考官感到满意的 专业的回答可以这 样 I told them this is what a job on the curise liner that will offer me a dream come true experience For those with stars in their eyes and avid thirst for traveling nothing can be better than this job It s a fantastic job The job on the ship is a reward by itself The fact that I can travel the whole world learn about different people and cultures see the world at its best experience new cuisine get first hand knowledge of the best things that each of these exotic locales offer So I ll enjoy these place just as much as passenger s So my parents will give me their full support Q Why do you want to work with Royal Caribbean International 对于这一类的问题 问加入该公司的原因的 你需要详细的列出自己动机 多表现为积极方面的因素 而不能简单的回答为 I want to look for more challenge 专业的回答可以这样 Your company is very well known in the cruise liner industry I m especially impressed by the way your company has expanded all over the world Your service is famous your passengers are more than satisfied And yet your company is still continued to strive to improve I have always identified with excellence And thus I would like to work at an excellent company like yours 这前面一 段是阐述自己对该公司的了解及加入该公司的动机 There are so many reasons that I couldn t limit myself into one thing for willing join your company Firstly now it s very difficult to find such a nice job where you can travel meet people make friends learn new and exciting things make people enjoy your service and be proud of yourself I think being one of the royal caribbean s crew will give me all these opportunities The great thing about it is I can work and have a fun at the same time Secondly I never turn down any exciting chance like this And the chance itself is great challenge to me so I think being a part of the royal caribbean s crew is my great honor 这一部分 是具体的阐述加入该公司的原因 Q If the guest complains to you what do you do 当主考官问到这个问题 应聘者应该如何回答呢 以下 是抄录一家中介 网站的回答 If the guset complains to me I ll smiling with the guest 那么试问一下 这样简约的回答会让主考官感到满意吗 笑对客人没有错 但并不能解决所面临的实际问题 需要进一步的阐述你应该怎么去做 这 才是回答问题的重点 专业的回答可以这样 People complain because they are dissatisfied when they do 这是 阐述人们为什么会投诉 It is our job to turn around a situation from negative to a positive so that the guset is not only satisfied but become our friend 这是阐述我们为什么要去处理好客人的投诉 This leads to repeat business and secure our revenue salary and job Passenger s satisfaction is the most basic measure of a company s success It can make or break business and so it s essential to get it right before passenger left ship Satisfied guest will keep cruising with us They will recommend to their friends and tend to be willing to pay more Dissatisfied guset on the other hand they will take away our business A negative image will not only exit with those guest but also with the potential guset 这前面的一大段时在阐述处理好与处理不好客人的投 诉所产生的深远影响 对个人及公司的 so we must make it easy for them to complain first I ll introduce myself to the guest and ask some open questions How may I help you If necessary Invite the complain guest to a quiter area Second I ll listen carefully show concern keep eye contact and encouraging nod Third after the guest finished I ll thank the guest for telling me about their dissatifaction Fouth Apologise to the guset Fifth Accept the complaint Sixth Put things right in order of priority Seventh report to my superior and keeping follow up until the complaint sort it out 处理客人投诉的基本要点 另外提醒一下 微笑也要分清适用的场合 例如当客人非常生气地时候 从客人的脸相就可以读懂的话 此时则不宜继续保持微笑 应表现出关切 的样子 还有就是在处理客人投诉时 不应当的行为有 Doubt the guest s word Make social judgements Put the blame on the others Interrupt the guset when they state their complaint 皇家加勒比游轮招聘中心 皇家加勒比游轮官方网站 全免费海乘英语现场培训 全免费海乘网络培训 下载地址 快速进入链接 联系方式 公司名称 辽宁 沈阳亚鹏劳务派遣有限公司 公司网站 办公电话 024 83818901 联系手机15142108314联系 Q Q 176838774 1219967000 1297239388 1328607972 公司 Q 群 一群 45454471 满 二群 187294275 三群 122044168 满 百度海乘贴吧 如果你真的决定要上船工作 Here are a few tips for you 这里会给你些提示 First and foremost a working knowledge of the English language i s a must to those who wish to work onboard cruise ships Fluency of the l anguage is definitely a plus factor 首先 对于想在邮轮上工作的人 作为工作知识的英语是最必要的 流利 的英语肯定是其中的一个因素 Secondly knowledge and Experience of the field position you wis h to apply for is crucial For example for the hotel side positions like waiters bartenders cabin stewards etc you should have at least a year of work experience In the above mentioned position if not a 5 star hotel Remember working for KFC or McDonald for 3 years is very different from working within the fine dining service onboard the cru ise ships 其次 你所申请职务的相关工作经验是最为重要的 举个例子 酒店里的餐厅 服务员 调酒员 客房清洁员等 你必须有至少 1 年的工作经验 上面所提到的 职位 如果不是在 5 星级的酒店 记住 在肯德基或麦当劳工作 3 年是完全不同 于用精美全套餐具的豪华邮轮 Thirdly you should be in top physical mental and psychological shape Please bear in mind that working hours onboard cruise ships are normally long 10 12 hours a day 最后 你因该具备良好的体魄 精神和心理素质 请记住在邮轮上的工作时间往 往是每天 10 至 12 个小时 Working onboard a luxury cruise liner will always have its pros and c ons One thing is for sure you will get to travel and see the world for free and get paid for do ing it 在豪华邮轮上工作既有它的优点也有缺点 当然有一件事是肯定的 你可以得 到免费的旅游并且有薪水 Also if you play your cards right you may get to save money for food and accommodation is free onboard cruise ships You would also get to meet a wide range of pers onalities of different nationalities But the few things I have just mentioned are not witho ut the cons 同样 如果你要是处理得当话 你可以省钱 因为船上的食宿是免费的 你也可以 接触到大量的不同性格及不同国籍的人 但是刚才我也提到了在船上工作不是 没有缺点的 If you think that working onboard a cruise ship is paradise well forget it Difficulties will come your way from time to time w hile you re onboard The key factor here is to maintain a proper frame of mind at all times 如果你认为在船上工作是天堂的话 那么 忘了吧 当你在船上的时候困难会时 时的向你逼来 关键是一直保持正确的心态 There are more than a hundred reasons and factors for you to cons ider There are frequent rough seas inconsiderate guests at times very strict ship rules and regulations long working hours inconsiderate bosses crew food which may either be of poor quality or totally foreign to your taste living quarters crew cabins may be too small for the number of cre w living inside recreation or communication facilities for crew may not be available 24 hours or 7 working days a week to name a few 这里有上百条的原因供你参考 经常遇到大风大浪 有时遇到挑剔的客人 有 着非常严格的船上制度和条例 超长时间的工作 遇到一个没有同情心的老大 较 差的员工伙食或完全的不合口味 员工居住区域的狭小 消遣或通信设备不能 24 小时提供 及一周 7 天的工作制 这仅仅是一小部分 I can go on with the long list just to prove a point In other wo rds working onboard a cruise liner will demand so much from you It may be way beyond your respect ive expectation 我可以列出一份长单子去证明这一点 换句话说 在船上工作真的要求你很多 或 许超出了你们各自的预料 It is not my wish to discourage any of you I merely wish to help you open your eyes to the v arious difficulties you shall be encountering onboard the cruise ship for shipboard life can be hell to the weak but manageable to the wise 让你们感到气馁并不是我想要表达的 我仅仅是想帮助你们认识及看到各种各样 的困难在今后的船上生活你将会遇到的 可以是地狱对于弱者 也可以应付好对 于聪明的人 Now should you be really determined to work onboard a cruise shi p then go ahead by all means At last to all the future applicants I say good luck 现在 你真的决定将要去邮轮上工作吗 那么就用尽一切办法去做你想做 的 最后 我想对所有的申请人说声 祝你好运 Things To Do Whether you seek an adrenaline rush or total tranquility our ships have it all Try rock climbing ice skating and surfing 200 feet above the waves Melt away land based stress with a spa massage build a scrapbook of memories or simply relax poolside Dining Options Onboard dining is about more than just food Think ambience variety and the flexibility to decide when and what you savor From casual to sophisticated cupcakes to canap s sample an array of options many of them included in the price of your cruise Pair meals with a beverage package and enjoy savings on your favorite drinks Casino When our ships hit the high seas the excitement of Casino Royale kicks off Try your hand at our card tables spin to win at roulette and hit it big time with the pull of a slot machine With late hours a wide variety of games and great payouts it s the prime place to have a great time while sailing to your next destination Shows Nightlife We re the only cruise line to offer Tony Award winning entertainment World class performers from across the globe come together on our ships to WOW you from morning to night Catch Broadway musicals the DreamWorks Experience ice skating spectaculars plus thrilling casino action live comedy and music bars clubs and much more Kids Teens Families Kids will never be bored onboard Our complimentary Adventure Ocean Youth Program is packed with totally awesome stuff for babies teens and kids in between like pajama nights science experiments scavenger hunts and theme parties Celebrations Everyday onboard is a celebration but we can make it extra special for birthdays anniversaries weddings and more Whether you re celebrating a life milestone a special day or a special someone you ll enjoy extras that make for a truly unforgettable voyage Services Accessibility All the conveniences you enjoy on land We ve got that covered From Internet service to dry cleaning to accessibility features our ships are equipped with helpful amenities to enhance your vacation And it s all delivered with friendly engaging Gold Anchor Service ALASKA ASIA AUSTRALIA NEW ZEALAND BAHAMAS BERMUDA CANADA NEW ENGLAND CARIBBEAN DUBAI THE EMIRATES EUROPE HAWAII PACIFIC NORTHWEST PANAMA CANAL REPOSITIONING SOUTH AMERICA SOUTH PACIFIC TRANSATLANTIC The World Is Waiting Sail with the World s Best Cruise Line Overall 12 Years Running No matter where you decide to go in the world for your next vacation you ll never be disappointed with the ship you pick We ll take your breath away even before you reach some of the most awe inspiring places in the world Whether you choose to cruise to the rugged beauty of Alaska Canada and New England the charming coasts of Europe the lush tropical landscapes of Mexico Hawaii the Caribbean the Panama Canal Bermuda or the Bahamas it s bound to be the most memorable vacation of your life We have no doubt you ll feel at home on our world class fleet while we travel together After exploring the best in cruise ship adventure and comfort onboard we ll take you exploring up mountains and along fjords over snow or on sand with hundreds of exciting shore excursions and Cruisetours It s the best way to explore the world and it s how Royal Caribbean has redefined the cruising experience for over 40 years Start planning your next cruise vacation now choose where you want to go 皇家加勒比邮轮公司皇家加勒比邮轮公司 邮轮船队邮轮船队 海洋光辉号海洋光辉号 BrillianceBrilliance ofof thethe SeasSeas 总 吨 位 90090 载 客 量 2501 人 船舱总数 1250 间 海洋富丽号海洋富丽号 GrandeurGrandeur ofof thethe SeasSeas 总 吨 位 74000 载 客 量 2446 人 船舱总数 1220 间 海洋魅丽号海洋魅丽号 AllureAllure ofof thethe SeasSeas 总 吨 位 225000 载 客 量 5400 人 船舱总数 间 海洋神话号海洋神话号 LegendLegend ofof thethe SeasSeas 总 吨 位 69130 载 客 量 2076 人 船舱总数 2076 间 海洋帝王号海洋帝王号 MajestyMajesty ofof thethe SeasSeas 总 吨 位 74000 载 客 量 2744 人 船舱总数 2767 间 海皇号海皇号 MonarchMonarch ofof thethe SeasSeas 总 吨 位 73192 载 客 量 2744 人 船舱总数 2744 间 海洋荣光号海洋荣光号 SplendourSplendour ofof thethe SeasSeas 总 吨 位 69130 载 客 量 2076 人 船舱总数 2074 间 海洋独立号海洋独立号 IndependenceIndependence ofof thethe SeasSeas 总 吨 位 160000 载 客 量 3634 人 船舱总数 3634 间 海洋航行者号海洋航行者号 VoyagerVoyager ofof thethe SeasSeas 总 吨 位 137276 载 客 量 3840 人 船舱总数 3114 间 海洋梦幻号