performance-communication-and-interpersonal-skills

PerformanceFeedback OneMinuteManager Agenda 1stPart 90min OneMinuteManagerOneMinuteGoalSettingOneMinutePraiseOneMinuteRedirectsApprentice Evaluation2ndPart 30min ReceivingFeedback3rdPart 60min BuildingRelationshipShowcompassionDevelopNetworkShareKnowledge KnowyourColleagues NameBirthplaceFavoriteFoodHobbies 2 MobilePhone10Minutes Background 10YearsinHumanResourceDevelopment OrganizationDevUSHardDiskManufacturinginPenang 2500employees USFortune500RecruitmentAgency KLMalaysianMajorRetailCompany KL 4000employees M A fromUniversityMalayawithFellowship FullTimeScholarship fromMalaysianGovernment Sociology ManagementandLiterature 4to5yearsinSalesandMarketingBanking Engineering Trading ProjectInvestmentSpecializedinTraining LearningOrg WorkProcessImprovement OrgDev SelfManagedTeamandFacilitation GroundRules OnePersonTalkatatimeAskquestionsFreedomofmovementSleepingisallowedMobilePhoneonsilencemode Note LearningPointsActionPlan BuildingRelationship Compassion Network Knowledge OMM OMM EBA RelationshipBuilding EmotionBankAccount Emotionalandanalyticalzone Emotion EmotionZone AnalysisZone FeelGood Mustmakepeopletohave goodfeelings aboutyouConceptof EmotionalBankAccount ThreeMinuteManagerneedsemotionalattachmenttosmoothentheprocess TimSanders Threewaystobuildrelationship TimSandersofYahoo LoveistheKillerApp CompassionKnowledgeNetwork Compassion thehumanabilitytoreachoutwithwarmthSUPPORT LISTEN 1 HelpUnconditionally HelpingothersisthewaytoshapecooperativeenvironmentWalMart DropyourworktosupportyourcolleaguesThepowerof HowcanIhelp WIIFM BuildNetworkCreateJoyfulenvironmentLowerresignationrateCreateapleasantexperience 2 Listen B ListeningwithCompassion Listenwithintendtounderstand Listenwithintenttorespond rephrasethestory Interestedinthem Tips Ask 5W1H Canutellmemore Paceofspeaking Imitatetheirbodylanguage Focusontheirwords bodylanguage Exercise Hobbies Network yourentirewebofrelationshipsMATCHPEOPLE Network InformalInfluence Socialresourcetobuildnetworkforemployees CallstoPM HowmanycallsyouneedtomaketoreachPrimeMinister Process Business WorkMatchCollectionConnectingDissappearing Collection 1Prepareyourself storeyourcard2 SWAPcards3 organizecard4 Inputdata outlook 5 FollowUp sendemail phone Connecting TuneyourreceiverwhattheywantvswhattheyneedArrangetomeet Disappearing Nocommission Circles ChangeAgent Bethechangeyouwishtoseeintheworld Mylifeismymessage MahatmaGandhi 1869 1948 WIIFM CreatetrustEnlargeyournetworkTofeelusefulTheylistentoyoubecauseyouhavehelpedthemReputation Knowledge everythingyouhavelearnedandeverythingyoucontinuetolearnREAD SHARE Learnfaster Ouronlycompetitiveedgeistolearnfasterthanourcompetitor Capture Buildrelationshipsthroughknowledgesharing MBA Doctor Knowledgeissocialcurrencyforeasyconversation boringorinteresting Captureinmanyforms Internet Blog Books Podcast Interview TV Magazine Encoding digestknowldge ReadforfutureapplicationMasterthereadingandlearningskillsBooksarethecheapestformOutline OrgStructure Index Browse Application AtworkSupportcolleagues Info Whatinformationyouwanttohave Howmanybooksareyouplanningtoreadthisyear ConcludingChapter Threewaystobuildemotionalandtrust CompassionNetworkKnowledgeWhenyouapplyOMM theylisten OMM PfizeradopttheOMMworldwideRegionalDirectionMajorPartofPerformanceManagementGlobalTalentManagementConceptoriginatedbyKenBlanchard LeadershipSeries OneMinuteManagerSituationalLeadershipIIEightStepsCoaching TargetAudience NotonlyformanagersYourselfEmployeesFamily PerformanceManagement PerformancePlanning CoachingandFeedback PerformanceEvaluation OMMSLII8ST OneMinuteGoal GoalSettingMachineBoundary emptycarparkAgreement flickermindedSMART Steps EstablishgoalswithemployeesGetbothpartyagreedspecificallyChecktheprogressperiodicallyAskthemtodoselfappraisal thingsdowell thingsneedtoimprove Offerhelp guidanceandideas optional SMART Specific SituationalMeasurable MotivatingAction oriented AlignedRealistic RelevantTime bound Trackable IdentifyGoals YourowncareergoalsYourownpersonalgoalsSubordinategoalsFamilygoalsGeneralSpecific Exercise WritedownyourowngeneralgoalsWritedowntwogeneralandspecificgoalsineachcategory Applications BrainstormhowthegoalsettingcanbeusedineachofthecategoryYourownwork Youremployees Yourpersonallife Application SelfmonthlyreviewweeklyselfreflectionconstantreminderPasteeverywhere SpendaminutereadaboutyourgoalsEmployeesFollowupDaytodayPerformancereviewFamilyCoachingChitchat AtWork Don tpolicingyouremployeesWorkisnotprogresslinearYes ButAssignmorework performancepunishment Criticizingmercilessly MeetingF2F Bringitupinweeklyfacetofacemeeting Howareyoudoinginthisarea AnythingIcanhelpinthisarea Doneanythingspecial RolePlay CreateascenarioUsingOMGoalsFeedback FurtherAction Encouragethemtodomoreofthesamebehaviors OneMinutePraise RecognizingAchievement HumanPotential Ifwearegoingtobringoutthehumanpotentialatitsbest wemustfirstbelieveinitsexistenceanditspresence ViktorFrankl 1905 1997 FocusonStrengths Thetaskofleadershipistocreateanalignmentofstrengths makingweaknessesirrelevant PeterDrucker TheFatherofModernManagement 1910 2005 Peoplewilldowhatyouarerewardingthemto Why Recognition humanpsychologyneeds Appreciation feelvalued nottakenforgranted Encouragepositivebehaviors Peopledowhatyouarerewardingthemto MaslowHierarchyofNeeds BasicneedsPhysiologicalneeds food waterSafetyneedsPsychologicalneedsNeedforloveandbelongingnessNeedforesteem successandstatusSelf ActualizationRealizingone spotential self fulfillment understanding insight Attitudes ThinkwellofyourselfThinkwellofothers Youcanchoose YoucanchooseyoursunglassesYelloworBlackYellow OptimisticBlack NegativeThinkofoneofyourgoodfriendBlacksunglassesYellowsunglasses FoodforThought ThinkingabouttheonethingthatwillmakethemorningsunalittlebrighterStarBuck BugisJunction OneMinutePraise GettheirattentionBespecific sincereImpacttoyouorothersEyescontact facialexpressionPraiseStop LetthemrespondReinforcethebehaviorThanktheperson Flashback HowhaveyouappliedOMPraisetoyourselfinthepast GiveyourownexampleHowhaveyouappliedOMPraisetoyourselfinthepast GiveyourownexampleHowhaveyouappliedOMPraisetoyourfamilyinthepast Giveyourownexample Future HowtoapplyOMPraisetoyourselfinfuture GiveyourownexampleHowtoapplyOMPraisetoothersinfuture GiveyourownexampleHowtoapplyOMPraisetoyourfamilyinfuture Giveyourownexample FutureApplication Now OneMinuteRedirects PerformanceImprovement OffTrack Redirect RightTrack TrafficFlow Redirects PerformancelapseWorknotuptoexpectationProcrastinatereportScoldpeoplefornoreasonsPolitickingTakecompanypropertyOverclaimsNegativeattitudes Redirects Personal Selfevaluation howcanIdobetter haveIachievedthetarget Employees howcanyoudobetter howcanIhelp Family Anyproblems Wantsomehelps Itwon thappenoftenifyou SitdownwiththeminPLANNINGstageFOLLOWUPwiththeminthemiddleoftheprojectortaskProvidethemTRAININGbeforethetaskDELEGATEproperly resources expectation timeline authority methodsUtilizetheirSTRENGHT TalkandShare COMMUNICATIONSESSION Redirects Gentlebutfirmnoneedtoshoutorshowsourface NeverdoitinthepublicWhenyourmoodisgoodNopersonalattack youaresolazy Redirects NorightorwrongFocusoneffectiveness lesstime people cost Focusonobjective OldMethods ScoldRevenge badincrementSourfaceColdstorageIgnoreBeat slap Methods SelfAppraisalrefertotheagreement OMGoal Whatwentright Whatcouldbeimproved Methods Suggestion Proposetheemployeessomesuggestions Wouldyouliketotrydoingthis because Whatdoyouthink Methods FactFindingDoyourhomework data tellthepersonwhattheydidnoteffective Iobserve tellthepersonhowyoufeelandhowitaffectyourwork surprise disappointed strange Ifeel because pause forthemtoexplain Proposeanactionplan Whatwouldyoudoifsamethinghappensagain Wouldyouliketo Methods AffirmationAffirmperson spastperformanceinthisareaStatetheproblemAskifhelpneeded howcanIhelp Seekforsolution Sharingofothermethods Sharing Taboo Don t AttackpersonallyStoreupyourredirectsThreatenRedirectinpublicRedirectalearner RolePlay Rememberincidentyouhavetodoa redirect RolePlayObserver givethepersonfeedback Summary OneMinuteGoalsWhatismygoalsOneMinu