针对外贸中的邮件往来.doc

针对外贸中的邮件往来，整理了以下英文书信模版。主要涵盖“主动跟新买家建立联系”、“对新买家要求建立业务联系的回复”、“向老客户介绍公司新的产品信息”、“回复对某个产品的查询”、“无法提供对方查询中所要求的产品时”、“查询对方公司的产品”、“几种报盘”、“信用证相关”、“报价相关”等模版。 A、主动跟新买家建立联系 Dear sir or madam: We understand from your information posted on A We would like to take this opportunity to introduce our company and products, with the hope that we may cooperate in the future. We are a private company ,specializing in the production for Aluminum weatherproof boxes, conduit bodies, service entrance caps, Weatherproof box covers, steel switch boxes, connectors, and steel clamps such electric components. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at /r/aHR0cDovL3d3dy5odWJlaW1kLmNu which includes our latest product line. Should any of these items be of interest to you, please let us know. We look forward to receiving your enquires soon. Sincerely, dan yao1. 调查Credit Information Dear _,We would like to _ ( 我方目的). We understand that _( 了解情况). So we want to ask you if they are _ ( 咨询情况) so that we may take steps to _ ( 采取措施后达到的目的).We will be obliged if you will kindly give us the information about _ ( 相关信息).Any information you provide will be highly appreciated and kept in strict confidence. We shall be pleased to oblige if you need our services at this end.We are awaiting your early reply.Yours sincerely,2. 推销SalesmanshipDear _,We have imported _ ( 产品名称). _ ( 产品引人注目点) is well-known and universally acknowledged. So, we feel sure that you may be interested in them, and this kind of new products will _ ( 销售情况).We are mailing you _ ( 附件名称). If you have interest in our products and find a good market for the new products, please let us know. We are offering you good products on generous terms in order that you can _ ( 对方受惠处).We are looking forward to your early reply.Yours sincerely,3. 建立贸易关系Establishing Business RelationsDear_,We have obtained your name and address from _ ( 信息来源) and are glad to establish business relations with you.We _ ( 业务情况), moreover, there is a good demand for _ ( 产品名称). So, we feel sure we can sell large quantities of_( 产品名称).As to our standing, we are permitted to mention the _ ( 资信单位) as a reference.Please let us have all necessary information regarding _ ( 相关信息). If _( 交易条件), we would _ ( 下何种订单).Yours sincerely,4. 询盘InquiryDear _,Thank you for your _( 贵方信息).We have connected with a number of our customers in this area and many of them have interest in_( 产品名称). So, there is a large demand for _( 产品名称) here. Would you please make us an offer for _( 产品名称).If your quotation is attractive to the customers, we will place a _ ( 订单类型) order with you.We look forward to your favorable reply.Yours sincerely,5. 报盘Offer Dear _,We were very pleased to receive your letter of _( 日期) answering _( 询问情况), and as requested, enclose _( 附件名称).We think our products are _( 产品性能)._ ( 交易条件). We therefore advise you to place your order with us at once.We look forward to your reply.Yours sincerely,6. 还盘Counter-offerDear _,We thank you for your letter of _( 日期) offering us _ ( 产品数量) of the subject goods at _( 报价).Although we are in urgent need of such product, we find your price _( 对方价格情况). Your quoted price will _ ( 此报价的结果). To tell you the truth, we have received quotations _( 百分数) lower than yours. Should you be prepared to reduce your price by, say,_ ( 百分数), we might come to terms.Considering _ ( 鉴于因素), we make you such a counter-offer. _ ( 希望对方考虑报价原因).We hope you will consider our counteroffer most favorably and let us know your acceptance as soon as possible.Hope to hear from you soon.Yours faithfully,7. 下订单OrderDear_,We acknowledge with thanks the receipt of your quotation dated_( 日期) and noted the total_( 币种、金额)_( 地点). We agree to this price, and would ask you to accept this order-letter as our official order.The payment is being made by_( 付款方式) today. In view of_( 鉴于条件), we should appreciate it if you agree to_( 我方要求).We look forward to your reply as soon as possible.Yours faithfully,8. 接受订单Accepting the OrderDear _,Thank you for your order _( 产品名称、型号).The goods are _( 产品状况) and will be delivered on time.It is a pleasure to _( 乐意之事) and we hope you will be satisfied with the _( 满意之处) of our goods. On receiving your credit from the bank, we will make up your order.We will have the pleasure of receiving further orders from you.Yours sincerely,9. 拒绝订单Declining the OrderDear _,Thank you for your order _( 产品型号) for _( 产品名称) which we received today.We regret that, owing to _( 原因)，we are unable to fill your order.Moreover, our manufacturers can not undertake to entertain your order for future delivery owing to _ ( 进一步原因).We will, however, contact you once supply improves.In the meantime, please feel free to send us your specific enquires for other types of _( 其他型号产品). You can be assured of our best attention at all times.Yours faithfully,10. 支付方式Terms of PaymentDear _,We have thoroughly considered the terms of payment discussed with your _( 人名). We are in agreement with your proposals and hereby give you the terms and conditions which have been agreed upon as follows:(1) Your terms of payment are _( 支付方式).(2) The price quoted to us are _( 价格条款). The above terms of payment were approved by _( 批准单位或个人) and will be acted upon accordingly. The relative order is now being prepared and will be sent to you in the course of _( 时间).Your early reply would be very appreciated.Yours faithfully,11. 催款ReminderDear _,Account _( 号码)As you are usually very prompt in settling your accounts, we wonder whether there is any special reason why we have not received payment of the above account already _( 欠款拖期) overdue.We think you may not have received the statement of account we sent you on _ ( 日期) showing the balance of _ ( 币种、金额) you owe. We send you a copy and hope it may have your early attention.We hope your early reply.Yours faithfully,12. 更改信用证Amending the L/CDear _,We have received your L/C No. _ ( 订单号) issued by _ ( 开证行) for the amount of _( 金额) covering _ ( 产品名称). After reviewing the L/C, we found that _( 出错地方).We, therefore, are writing this letter, asking you to amend the L/C to read, “ _”( 修改款项).We shall be glad if you see to it that amendment is cabled without any delay, as our goods have been packed ready for shipment for quite some time.We look forward to your early reply.Sincerely,13. 理赔Settlement of ClaimsDear _,On _ ( 日期), I placed a large order for your expensive _ ( 产品名称). Unfortunately, our customers reflected _( 反映的问题). We are very disappointed with this order. We cant sell them. On the advice of _ ( 人名)I am returning _( 产品名称).Please arrange _ ( 补救措施) as soon as possible.We look forward to your early reply.Yours,14. 代理AgencyDear_,We_( 公司性质).We would like to inform you that we want to get the potential market for _ ( 产品名称) in this area. So, we want to become a sole agency. We would, however, be willing to engage in trial collaboration with your company to see how the agreement works.We are very interested in _ ( 感兴趣之事) with your factory for the promotion of your products in _( 地点).We look forward to your early reply.Yours sincerely,交易的第一步1. 向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sir: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you.交易的契机4. 如何讨价还价Dear Sir: June 8, 2001We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.Yours truly5-1 同意进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.Sincerely5-2 拒绝进口商的还价Dear Sirs: June 12, 2001Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.Truly6. 正式提出订单Dear Sir: June 15, 2001We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.Truly7. 确认订单Dear Sir: June 20, 2001Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.Sincerely8. 请求开立信用证Gentlemen: June 18, 2001Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.Sincerely9. 通知已开立信用证Dear Sir: June 24, 2001Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed.Sincerely10. 请求信用证延期Dear Sir： Sep. 1, 2001We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30.Sincerely11. 同意更改信用证Gentlemen: Sept. 5, 2001We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development.1.无法提供客户想要的产品时回复 Dear Thank you for your enquiry of 12 March cate 9 cable. We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand. We would, however, like to take this opportunity to offer the following material as a close substitute: Cate 5, US$_ per meter FOB Shanghai, including your commission 2%. Please visit our catalog at for more information on this item. If you find the product acceptable, please email us as soon as possible. Sincerely, 2.对客户一般讯盘的三种回复 Dear Mr. Jones: We thank you for your email enquiry for both groundnuts and Walnutmeat CNF Copenhagen dated February, 21. In reply, we offer firm, subject to your reply reaching us on or before February 26 for 250 metric tons of groundnuts, handpicked, shelled and ungraded at RMB2000 net per metric ton CNF Copenhagen and any other European Main Ports. Shipment to be made within two months after receipt of your order payment by L/C payable by sight draft. Please note that we have quoted our most favorable price and are unable to entertain any counter offer. As you are aware that there has lately been a large demand for the above commodities. Such growing demand will likely result in increased prices. However you can secure these prices if you send us an immediate reply. Sincerely, Dear Mr. Jones: We thank you for your letter dated April 8 inquiring about our leather handbags. As requested, we take pleasure in offering you, subject to our final confirmation, 300 dozen deerskin handbags style No.MS190 at $124.00 per dozen CIF Hamburg. Shipment will be effected within 20 days after receipt of the relevant L/C issued by your first class bank in our favor upon signing Sales Contract. We are manufacturing various kinds of leather purses and waist belts for exportation, and enclosed a brochure of products for your reference. We hope some of them meet your taste and needs. If we can be of any further help, please feel free to let us know. Customers inquiries are always meet with our careful attention. Sincerely, Re: SWC Sugar Dear Sirs, We are in receipt of your letter of July 17, 2002 asking us to offer 10,000 metric tons of the subject sugar for shipment to Japan and appreciate very much your interest in our product. To comply with your request, we are offering you the following: 1. Commodity: Qingdao Superior White Crystal Sugar. 2. Packing: To be packed in new gunny bag of 100kgs. each. 3. Quantity: Ten thousand (10000) metric tons. 4. Price: US dollars one hundred and five (US$105.00) per metric ton, Fob Qingdao. 5. Payment: 100% by irrevocable and confirmed letter of credit to be opened in our favor through A1 bank in Qingdao and to be drawn at sight. 6. Shipment: Three or four weeks after receipt of letter of credit by the first available boat sailing to Yokohama direct. Please note that we do not have much ready stock on h and. Therefore, it is important that, in order to enable us to effect early shipment, your letter of credit should be opened in time if our price meets with your approval. We are awaiting your reply. Sincerely, 3.客户向我们发出关于一个物品的讯盘后我们发的还盘 Dear : Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product toaster. Weve enclosed the photo and detailed information of the product for your reference: Product: toaster Specification: xxxxxxxxxxxxxxx Package: 1pcs/box Price: 10usd/pcs Payment: L/C For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight. We look forward to receiving your first order. Sincerely, 4.对新客户想和我们建立合作关系的还盘 Dear Mr. Jones: We have received your letter of 9th April showing your interest in our complete product information. Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at Http:/ which includes our latest product line. We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future. Sincerely,. Mark Li.交易的第一步1. 向顾客推销商品Dear Sir: May 1, 2001Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.Yours faithfully2. 提出询价Dear Sir: Jun.1, 2001We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.Truly3. 迅速提供报价Dear Sir: June 4, 2001Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of yo