Opera_NA_Procedure夜审过程.doc

Opera Night Audit ProcedureBefore the Opera run N/A , MUST FINISH FCS & Micros End of day.The Call Accounting System (FCS) starts night audit and move the calls to buffer. * FCS System File Day end report* Micros System end of day (see micros end of day procedure)1. Shift + F3Compare Current Status* No Show standard: For Guaranteed No Shows by C/ C, TA or Company C/L,These should not be checked in (unless show 100% Occ. with them C/I).NON Guaranteed No Shows should have been released at 4 pm.If the guest has advance deposit , Paid out or transfer to PF room.Front Desk verifies all due in guests in the Opera.Function: Front Desk - ArrivalsFront Desk verifies all due out guests in the Opera.Function: Front Desk - In House Guest - Advance | Due Out* All Due Out should be C/O or extended after guests are contacted2. Close all Cashiers Function: Cashier Status - Close all Cashiers3. Room DiscrepancyFunction: HSKP Report - Room Discrepancy Report4. Verifies all in house guests certain information in the Opera. (Rate code, Rate price, Currency Code, Market, Source, Country, Nationality) Function: Miscellaneous -Report - ”Room Rate Variance Report” Function: Miscellaneous -Report - Guest In House -”Guest INH No Country” Function: Miscellaneous -Report - Guest In House -”Guest INH No Nationality”5. Check In 9600 PF Folio Clean AccountFunction: Front Office -Guest In House -Advance -Room Type (PF) -Folio Clear Account -Profile6. Verify PF Rooms and transfer all zero balance transactions to 9600 Folio Clearance.7. Ensure balance transactions to 9514 POS- City Ledger.Payment City Ledger8. Check out 9600 Folio Clearance .Function: Check out Cashiering - Billing - Select 9600 - Check OutCheck in Front Desk - Account9. Store unprinted guest folio in Folio historyFunction: Cashiering -Cashier Function -Batch Folio -Store unprinted folio in folio history -Store in folio history only -Detailed Folio (Standard) -Print All10. Close own cashier function11. Run Opera Night Audit Double Click Opera PMS icon End of Day - Night Audit Type Opera User ID and Password Select the current business date Login System verify disk space Press “Start” “Country Check”Note: Verify all in house guest with country information “Arrivals not yet Checked In” -”Close”Note: All the arrivals in Opera will move to No Show after night audit. “Departures not Checked Out” Note: Opera night audit will terminate if Due Out havent been cleared. “Continue End of Day Routine?” - “Yes” “Automatic closure of open cashiers” Note: If any cashier does not close his/her cashier in Opera, system will prompt the message to ask you to manually close all of them.o “The following cashiers are not closed xxx.” - “OK”o “Do you want Opera to close these cashiers automatically?” - “Yes” “Continue Night Audit Sequence?” - “Yes” “Weather and Notes “ - “OK”Note: Key in the information or remark for current night audit. “Continue Night Audit Sequence?” -”Yes” “Minutes to wait before rolling the business date (1)” -”OK”Note: This is the only time need user to logout Opera. “Continue Night Audit Sequence?” -”Yes” “Post RT, Packages, Fix charges”Note: Opera is posting daily room charge to guest. The status must be “completed”. “Run Additional Procedures”Note: Opera is doing system internal procedures. The Status must be “completed”. “Run Final Reports”Note: Opera is generating and printing night audit reports. “Night Audit process is complete” -”OK” “Do you want to close cashier?” -”Yes”. (The steps to close cashier) “Do you want to close this business date?” -”YES”12. Finish the night audit in Call Accounting System and release the calls from buffer.13. Check in 9514 POS city ledger14. Distribute night audit reports to department concernedReport to Finance 1. Trial Balance2. New Trial Balance3. Manager Flash4. Rate Variance Report5. FCS End of day Report6. Room Discrepancy ReportUsually it only takes about 20 minutes for Opera to run a complete night audit. It is not necessary for the user to logout the Opera during night a