家乐生鲜处长工作手册.xls

Division Manager 处处长长 2001年年度度绩绩效效评评估估 Global Appraisal and Career Development 全全面面评评估估和和发发展展前前途途 Name Surname姓名 Store 店名 Date entered in the position 升任本职日期 Date entered in Actual Job 入职日期 Date Objectives have been defined 评估目标拟定日期 Name of your Manager 当时上级主管姓名 ABCD Date of Performance Appraisal 评估日期 Name of your Manager 目前上级主管姓名 Global Appraisal总总评评 Interviewee被被评评估估人人Interviewer评评估估人人Second Level Section Head Store Manager Regional Manager 上上二二级级主主管管 处处长长 店店长长 区区长长 Comments on the Interview and the Position Wishes for the FutureGeneral AppraisalComments 要点以及未来职位 希望主要评价评语 Possible Future 将可担任 Date of Comments 评估日期 Date of Final Interview 最后评估日期 2 Division ManagerPerformance Appraisal 2001 处处长长2001年年度度绩绩效效评评估估 Mission Train and Control your Team in oder to Reach both Financial Results and Customer Satisfaction 使使命命 培培训训和和控控制制你你的的团团队队以以达达到到财财务务目目标标和和顾顾客客满满意意 Name Surname Store 姓名 店名 Date entered in the position Date entered in Actual Job 升任本职日期 入职日期 Date Objectives have been defined Name of your Manager 评估目标拟定日期 当时上级主管姓名 Date of Performance Appraisal Name of your Manager 评估日期 目前上级主管姓名 Performance appraisal shall be performed in the following conditions 评估应满足下述五项条件 1 Make an appointment 1 事先约定面谈时间 2 You must not be disturbed Mobile phones are switched off 2 杜绝干扰 关掉手机 3 The place in which the interview is conducted must be quiet 3 面谈地点必须安静 4 The 2 parties must prepare in advance4 双方事先有充分准备 5 The appraisal is based on the performance of the full period 5 评估基于评估期间的所有表现 Grades A Above Target excellent B In line with Objective C Acceptable but results lower than expected D Poor Results serious inprovement must be actionned at once 等级 A 超过目标 优秀 B 达成目标 C 未达成预期目标但可接受 D 结果很差 必须马上做重大改进 3 Permanent Responsibilities Appraisal 职职位位职职责责评评估估 Objective 目目标标 Realised 结结果果 Assets 资资产产 or Date 或或日日期期 or Date 或或日日期期Comments on realised 结结果果评评价价A BCD General 基本点 Keep the company assets in good condition to operate 保持公司资产运作良好 Assets Visit with maintenance chief is performed twice a year 每年两次同维修主管进行资产检查 Make sure the Safety rules are respected by the staff 确保员工遵守安全规则 Hygiene 卫生 The assets cleaning planning is in place and respected 制定并遵守资产的清洁计划 Hygiene Audits are reviewed with Dept Heads Results obtained reach the Target 会同部门主管讨论卫生检查结果 结果要达标 Hygiene Audit Action Plan is performed at 100 百分之百执行卫生审查后制定的行动计划 Customer Service 客户服务 Follow the Duty rules when on Store duty 店值时严格遵守值班规定 Degustation is developped to Increase the Freshness perception 新品品尝以增加顾客的新鲜感 Follow the Customer suggestions and complains 跟踪顾客建议和投诉 Make sure that 1 product 1 price label arrow 1 TG Board 确保每件商品都有价签和指示箭头或TG促销牌 Make sure that price holders are clean and in good condition 确保价签插槽整洁 状态良好 The price checking planning is respected 遵守价格检查计划 Keep the division full with no shortage 保持本处商品充足无缺货 Price Image 价格形象 Competitor Survey is done every week 每周竞争对手市调 New prices are updated weekly 每周及时更新价格 Negative Margins are communicated to Merchandise Division for Action 为负毛利与商品部沟通 制定行动计划 First Price products signboards flags and decoration are in place 棒系列商品标示板 挂旗和装饰到位 Promotion Image 促销形象 Perform Flash Sales as often as possible 经常性的闪电促销 Follow the Store Promotional Rules Flags Boards 遵守店内的促销规则 挂旗 标牌 Use Crossed Prices for real Promotions 为真实促销使用对比价格 原价 现价 Other 其它 After Sales Service for Appliance delivery returns warranty is organised 组织良好的家电售后服务 送货 退货 质保 Anti Theft system is well managed quantity cost 1 item 1 anti theft Dpt 60 62 66 CD VCD DVD Tapes 100 According to the needs for the rest 合理运用防盗系统 数量 价值 1单品 1防盗钉 60 62 66 CD VCD DVD 磁带 全部加防盗钉 其它视需要 Develop Good Relationship with all relevant Administrations 与各相关行政部门 店 总部和政府 保持良好关系 4 Objective 目目标标 Realised 结结果果 Human 人人事事 or Date 或或日日期期 or Date 或或日日期期 Comments on realised 结结果果评评价价A BCD Human Structure 人事结构 Human stucture is in line with your target quantity and qualification 控制人事结构在计划目标内 数量和素质 Work Organisation 工作组织 Working hours schedule is prepared every week and is accessible to employees 准备每周工作时间表 且员工可容易地查阅 There is no overtime in the division 本处无加班工作 Vacation Meeting training and Employee Perf Review planning is done every month 每月完成假期 会议 培训和员工表现评价的计划 Employees are dedicated to specific Product Families formalised document 依单品分类将员工分组 正式文档 Internal Communication 内部沟通 Briefing is performed everyday with a briefing book 每日开晨会 并有会议记录本 Division and Departments Monthly meeting are held with Agenda and Minutes 每月开处和部门会议 日程安排和会议记录 Employee Performance Review is done twice a year 每年两次员工绩效评估 Training 培训 The staff and Managers training plan is prepared and performed accordingly 制定并执行主管和职员的培训计划 The employee specific training is organised in the Section 处内组织员工的相关培训 Achieve your own training plan decided with the Store Manager 完成店长为你安排的培训计划 Other 其它 Send the Fresh Department Head to Regional training store and follow action plan 送各生鲜部门主管到区主管培训的店接受培训 制定并追踪行动计划 Employees wear clean uniform and Name Tag 员工工服整洁 佩带名牌 5 Objective 目目标标 Realised 结结果果 Merchandise 商商品品 or Date 或或日日期期 or Date 或或日日期期 Comments on realised 结结果果评评价价A BCD Storage 仓库 Storage is kept clean and tidy all day long 仓库全天干净整洁 Storage is organised by Subfamily BC Boards are up to date 按小分类组织仓库 BC板及时更新 Store Returns area is cleaned all day long 退货区全天整洁 Sales Area 卖场 Sales area is kept clean and tidy all day long 卖场全天整洁 All products not in good condition for sale are at once taken out of the shelves 所有不可销售的商品立刻下货架 All products abandonned by customers are quickly put back to the shelves 确保所有被顾客弃置的商品 能快速地放回货架 Assortment 分类 National Assortment is present in the store 遵循全国商品分类 Seasonal items assortment and collections are anticipated 预见季节性商品的变化 Assortment in competitors new items are communicated to Merchandise Head Office 对于竞争对手的商品分类 新单品需及时告知商品部 Assortment checking is done according to the planning 按计划检查商品分类 Shortages are not hidden 绝不隐藏缺货 Implantation and merchandise presentation 排面和商品介绍 Respect implantation rules 遵守商品陈列规则 TG are filled with volume and well maintained during the day 每天保证促销台货量充足并且外观良好 Promotion Planning 促销计划 Promotion Planning TG Promotion Shelves Seasonal is prepared every 10 days 每十天更新一次促销计划 促销台 排面促销 季节性促销 The major commercial events are well prepared with the managers 和主管们积极地准备重大的节庆促销活动 Results of promotions are formalised analysed and archived 对促销结果进行分析 整理并存档 Boucle Complete Analyse your BC results every day 每天分析你的BC结果 Prepare the weekly action plan 准备每周行动计划 Review Subfamily Parameters regularly 按时检查小分类参数 Breakage is performed everyday 每天统计破损商品的金额 Perform cycle count in the division 处内按计划执行周期盘点 Stock Management 库存管理 Returns to suppliers follow the returning schedule 依据供应商退货时间表安排退货 Stock level is monitored 控制库存水平 Stop items are regularly cleaned up 定期清除停止单品 Other 其它 Follow stockcards and production cards in Fresh section 生鲜处须跟踪库存卡和制成品卡 6 Objective 目目标标 Realised 结结果果 Finance 财财务务 or Date 或或日日期期 or Date 或或日日期期 Comments on realised 结结果果评评价价A BCD Sales 销售 Analyse daily sales and discuss actions with Department Head to reach the forecast 分析每日销售和部门主管探讨制定完成预算的行动计划 Benchmark your sales to stores in the same city or region Investigate and implement 比较同城或同区店的销售 研究并改进 Gross Margin 毛利 Check P4 margin everyday and discuss with Dept Head weekly margin for Fresh 每天检查P4的销售毛利并和部门主管讨论 生鲜讨论每周毛利 Check that payments made to suppliers are justified 检查供应商的付款是正确的 INYR and RNYD are in line with the target 已进货未取得发票和已退货未扣款在限定目标内 Inventory procedure is respected 遵守盘点程序 Analyse the Source of the Loss and take immediate Action 分析损耗的来源并制定直接有效的行动计划 Follow Decote on a monthly basis based on national rules 按中国区规则 每月做商品折换 Fees and Rebates 费用和退佣 Make sure the TG Fees amount is maximised 确保最大化的TG 促销费 Labor Costs 人事费用 Monitor the labor costs 控制人事费用 Store Bulletin 店绩效 Analyse your division bulletin with your Store Manager 与店长一起分析处绩效表 Other 其它 Specific Objectives Appraisal 特特定定目目标标绩绩效效评评估估 Specific objectives may relate to a department a division a service the store or even the environment 特定绩效评估的目标可以与不同的部门 处 服务部门 店 甚至不同的外界环境相关 Specific objectives may not last for one full year and can be replaced by other objectives when achieved 特定绩效评估的目标不必是持续一年的目标 可以在完成后被其它目标所代替 Specific objectives must take into account the personnal development of the individual特定绩效评估的目标必须考虑到个人的发展 Exceptionally a specific objective may be set up in order to solve a serious under performance from the year before 例外情况 如上一年度的绩效极差 可制定特定的绩效评估目标 Objective 目目标标 Realised 结结果果 Objective目目标标 or Date 或或日日期期 or Date 或或日日期期 Comments on realised 结结果果评评价价A BCD 7 Individual Behavior Appraisal 个个人人表表现现评评估估 Objective 目目标标 Realised 结结果果 Objective目目标标 or Date 或或日日期期 or Date 或或日日期期 Comments on realised 结结果果评评价价A BCD The 7 Carrefour Values 家家乐乐福福的的7种种价价值值观观 This part makes reference to the Carrefour 7 values in the Carrefour Policy It aims to assess how each individual apply the Carrefour policy on a daily basis both in the store and in the env