东方银座美爵酒店火灾应急疏散程序政策.doc

Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：1Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Fire Receiving Guidelines主题：接警程序Objective of Policy政策目的In order to promptly confirm the fire-alarm reason, adopts the measures to control and handling the fire-alarm as soon as possible.为了及时确认火警原因，尽快采取措施控制及处置火警。Policy and Procedure政策和程序When Fire Control Center receive the fire signal from automatic fire alarm system:消控人员接到火灾自动报警系统的火警报警信号： Inform the duty supervisor and securities nearby at once.用对讲机立即通知当班主管和火警附近的保安员。 Inform the operator by phone.用电话通知总机。 Report the fire location clearly by using standard language.l使用标准语言报清楚火警具体位置。When operator gets report from CCTV Room, the message must be immediately reported to following persons:总机接到消控中心火警报告后，立即通知： Front Office: Assistant Manager前厅部：大堂副理 Engineering: Duty Engineer工程部：值班工程师Moving out to the scene of fire immediately when receive the fire alarm.相关人员接到火警报告后立即赶往火警地点： Duty security supervisor and guards should carry the emergency lights and extinguishers. 保安部当班主管和保安部员工携带应急灯，灭火器。 Front Office AM should carry the master key of hotel.前厅部大堂副理带上酒店万能钥匙。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：2Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Fire Receiving Guidelines主题：接警程序 Duty engineer should bring the lantern and other facilities.工程部值班工程师携带应急照明灯及相关工具。Arrive at the fire site, inspect the reason of the fire speedy and take the efficiency measures to control the situation.上述人员到达火警现场后，应迅速查明火警原因，采取有效措施进行处置： If fire is caused by fog, smoke, powder or strong stimulate smell, firstly should make the venue airy, and relieve the fire alarm. Then inform the CCTV to reset the host fire device.由于烟雾，蒸汽，粉尘，强刺激气味等引起的报警，因采取通风，即解除火警。通知消防中心将消防主机复位。 If Fire alarm is caused by the automatic alarm system internal malfunction, the duty engineer should immediately arrange to repair the malfunction.由于火灾自动报警系统内部故障引起的误警，值班工程师应立即安排维修，排除故障。 Fire has been put out, inform the CCTV Room to enter fire alarm stage I, report the situation to all duty managers and department managers. Security manager need report the cause and processing situation to GM and prepare a detail analysis report after the event.有明火但已被扑灭，通知消控中心进入一级火警程序，并告知值班经理和所属部门经理。保安部报告总经理灭火过程及火灾起因，事后做详细分析与汇报。 If fire is spreading speedy, inform CCTV Room to enter fire alarm stage immediately, take the efficiency measures to control the fire spreading.有明火但火势较大，迅速通知消控中心进入二级火警程序，并采取有效措施控制火势蔓延。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：3Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: General Fire Instruction主题：常规火灾处置指引Objective of Policy政策目的To put out the fire speedy, ensure the safety of all the guests and hotel property.迅速扑灭大火，保障酒店，客人和员工生命财产安全。Policy and Procedure政策和程序Advance the guest and staffs ability of self-prevention and self-succor, use the fire extinguisher correctly to control the fire. Put out the fire at the beginning by good planning and organizing, lead the guest evacuation safety.提高宾客员工的自防自救能力，正确使用灭火器材控制火势蔓延。有计划，有组织有准备地把大火扑灭在初始阶段，引导宾客安全疏散。Under no circumstances is anyone to call the fire brigade directly，must get the command from the highest officer of hotel before call the fire brigade(119) through operator.在任何情况下，任何人都不要直接打电话给政府消防队，必须在酒店最高管理者命令下，通过总机报政府消防队（119）。Any staff discovering a fire or seeing smoke must dial “88119” to inform the CCTV Room of the detail location of the fire.任何一名员工当发现有明火或见有起烟雾时，必须立即拔打“88119”通知消控中心，并告知起火地的具体位置。 Do not panic. If the fire is small, try to extinguish the fire or hydrant. However, do not take any risk should you feel that the fire is unmanageable, for your own safety.切勿惊慌，如果火势较小时应该试着用附近的灭火器材，如灭火器或消火栓进行扑救。然而当感觉火势扑救无法自我控制，危及到个人安全切勿承担风险。 Reassure all guests to avoid panic. If an evacuation order is received (only under GM instruction), inform all guests in a calm manner and direct them to leave via fire staircases. “DO NOT USE ANY ELEVATOR FOR EVACUATION.安抚所有客人请勿惊慌。当接到疏散宾客的命令时，应通知所有宾客保持镇定并指引他们从防火楼梯进行疏散。“严禁使用电梯进行疏散”。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：4Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: General Fire Instruction主题：常规火灾处置指引 Staff will leave after the guests have been evacuated. Switch off all electrical appliances and close gas pipe where possible and close doors and windows when leaving the scene.员工在宾客疏散后，撤离现场时需关闭所有电器装置电源开关，尽可能关闭所有煤气阀同时关闭门窗。 Assembly point for all guests and staff is the east parking.宾客和员工的集合点：酒店东广场。 Be sure you know how to use fire fighting equipment and facilities. These are explained on the following pages.确保每位员工会使用灭火器材设备，以下页中将有详细使用说明。 Order given by Fire Service Personnel must be strictly obeyed.必须严格遵守执行防火指挥员的命令。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：5Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Fire Fighting System主题：火灾扑救系统Policy and Procedure政策和程序 StageFire Situation一级火灾情景1. The fire at its initial stage火势处于刚萌发阶段；2. No danger of spreading of burning.并没有向外扩散传播的危险；3. The state of damage and loss is minimal.火灾造成的损失较小；4. The fire is in a state that can be put out easily by the extinguisher or other means. 此类火灾能使用灭火器或其他物品将其扑灭。 StageFire Situation二级火灾情景 1. The fire is out of control beyond Stage.火情已超出一级火灾；2. Spreading risk is conspicuous, generating much smoke.火势有明显扩散趋势，并产生浓烟；3. The fire is in a state which can be put out by the compulsory fire prevention team and Emergency Stand-by Team.此类火灾可由义务消防队及紧急事故处理小组将其扑灭。 Stage Fire Situation三级火灾情景1. The fire presents a state of emergency. Out of control, beyond stage, with stronger smoke spreading upstairs.火情已超出二级火灾，浓烟向上扩散；2. The fire in a state with burning spreading horizontally and vertically燃烧区域向四面迅速扩散；3. The fire is in a state in which human and material damage is anticipated.Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：6Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Fire Fighting System主题：火灾扑救系统此类火灾情景人和物质的损失都是可预见的；4. Fire is in a state which cannot be put out by the compulsory fire prevention team and Emergency Stand-by Team, need to ask help from local fire department. 此类火灾义务消防队及紧急事故处理小组无法将其扑灭，需求助政府消防机构。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：7Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Fire Fighting System主题：火灾报告程序Policy and Procedure政策和程序 StageFire一级火灾1. Report to: The Fire Control Room (Hotel guests will call Operator )报至部门：消防控制中心（酒店宾客将告知总机）2. Reporting Method:通报方法： * Reporting by the first observer EMERGENCY TEL “88119” 第一时间发现火情者拔紧急电话“88119”* Mechanical alert Automatic fire detectors, sprinklers and alarm system机械设备报警自动烟感报警器、自动喷淋和报警系统 The change from stageto fire will be decided by the judgment of the Fire Chief (Security Manager) in control of the fire site, and the change of fire situations by phase will be reported to GM in time.二级火灾与三级火灾的划分由防火负责人（保安部经理）在火灾现场进行判断，火势情况的变化要及时通报给总经理。 * After insure stage fire, CCTV Room must get the command from the highest officer of hotel before call the fire brigade through operator. 确认是三级火灾后，消控中心必须得到酒店最高管理者的指令，通过总机向政府消防队报警。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日 Pages: 页数：8Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Fire Containment Procedures主题：火灾控制程序Policy and Procedure政策和程序 Control of stagefire (action to be taken within three minutes)一级火灾的控制（扑救行动在三分钟内进行）1. Actions to be taken by the First Observer; to put out the fire by the extinguisher or other means, only by trained up person, without taking any risk.第一时间发现火情者扑救行动；运用灭火器或其他灭火器材，但扑救人员必须是事先接受过培训且切勿承担危险。2. Measures to be taken when the facilities on Fire Control Room indicate a fire; to be extinguished immediately by the fire extinguisher.在消防控制设备显示出现有火灾时；立即由消防员用灭火器将其扑灭。 Control of stagefire (action to be taken within five minutes)二级火灾的控制（扑救行动在五分钟内进行）1. Fire fighting activities扑救行动： The security manager will direct the activities in person at the fire site. 保安部经理将在火灾现场安排人员进行扑救；. *Mobilize the compulsory fire prevention team and fire fighting team at the place of the fire and proceed with fire-fighting activities.召集义务消防队，组织灭火作战组到火灾现场并进行火灾扑救工作；* Mobilize the emergency stand-by team by confidential broadcast and assigned duties such as control of fire or prevention of property damage.通过应急广播召集动员紧急事故处理小组并布置工作任务，如进行扑救或保护资产不受到破坏。2. Fire fighting equipment灭火设备：* Extinguisher灭火器 Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：9Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Fire Containment Procedures主题：火灾控制程序* In-house Hydrant cabinet消防栓* Connected water pipe消防水带 * Activation of automatic fire control panel in control room消防控制中心的自动火警控制箱 Control of stage fire (action to be taken system within 15 minutes)三级火灾的控制（扑救行动在15分钟内进行）1. Fire fighting activities扑救行动：* Chief of the government fire squad and the fire chief will command the fire fighting activities at the fire site.政府消防队的指挥员和酒店防火责任人将在现场进行扑救行动指挥；* Extinguish the fire completely with the joint effort of the government and the compulsory fire prevention team.政府消防队和酒店义务消防队共同协作迅速进行扑救行动；2. Fire fighting equipment灭火设备：* All the fire fighting facilities owned by the hotel.酒店所有灭火设备；* Fire engines and equipment of the Government Fire Chief.消防车和政府消防队所携带灭火设备；* Guidance of Government Fire Squad to the fire place, - Bellboy, Security guard.指引政府消防人员至火灾现场门童、保安员。* Fire fighting activities of the Government Fire Squad to begin within 3 minutes after arrival. 消防队的扑救工作至酒店后三分钟内进行扑救工作。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：10Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Fire Fighting Support System主题：灭火支援请求体系Policy and Procedure政策和程序 At the time of Stagefire 二级火灾时1. Mobilization of compulsory fire prevention team in the proximity of the fire point and in the next upper floor and downstairs.召集动员义务消防队分布至火灾点的附近和火灾点的上下楼层。2. Mobilization of the Emergency Stand-by Team.召集动员紧急事故处理小组。3. Support by Engineering and compulsory fire prevention team.需得到工程部和义务消防队的支持。* Electrical Engineering and compulsory fire prevention team电工和义务消防队。* Electricity supply to fire point and emergency restoration of power when appropriate.必要时恢复对火灾点的供电。* Air conditioning maintenance team: manual control fan, damper, etc.空调调试组：手动控制调试空调、风门等。4. Telephone operators room: Communicate through Fire Emergency call Network总机房：保持火灾事故时所有电话网络的畅通。 At the time of stage Fire三级火灾时1. Overall mobilization of compulsory fire prevention team and emergency stand-by team.召集义务消防队和紧急事故处理小组。 2. Support of Government Fire Fighting Squad.需得到政府消防队的支持。3. Request for support of Government Fire fighting Squad to be made by the Fire Chief and reports there on.由最高防火责任人酒店总经理决定下达命令通知要求政府消防队救援并告知具体情况。4. Bellboy & Security Guard: Lead and guidance of fire engineers.门童和保安员：负责指引消防队员到火灾现场。5. Security Guard: Maintenance of security system, internal and external.保安员：严格把好人员的进出关。Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日 Pages: 页数：11Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Measures to Prevent Spreading of Burning主题：防止火灾扩散的措施Policy and Procedure政策和程序 At the time of stagefire: After extinguishing the fire, recheck the fire site whether there is a remaining fire.一级火灾时：将火扑灭后，再次到火灾现场核实是否残留余火。 At the time of stagefire: Observers to be deployed around the center of fire point to investigate and report possible cause to compulsory fire prevention team and Emergency Stand-by Team. 二级火灾时：安排专人对火灾点进行仔细观察、调查，必要时可通知义务消防队和紧急事故处理小组。 At the time of stage fire: To make an intensive check of the vulnerable places around the center if the fire partition line to prevent spread of the fire horizontally and vertically, and to prepare for the spreading of fire by mobilizing the fire fighting equipment in the Neighborhood Fire Defense Squad and Emergency Stand-by team.三级火灾时：如果火势已得到控制，不再扩散，应对火源中心附近重点部位作彻底检查，而且消防队员和紧急事故处理小组要随时准备好灭火器材，以免火势进一步扩散。* The fire fighting installations on the fire partition line will be closed automatically or by manual operation to prevent spread if the fire. 防火分离线上的灭火设备装置将会自动关闭或手动控制火势的扩散。- Fire door to be closed.关闭防火门- Fire shutter to be closed.关闭火警按扭- Fire damper to be closed. 关闭排风、送风设备 - Stoppage of air conditioning operation.停止空调的运行 Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：12Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Reporting System By Stage of Fire主题：火灾分级情况报告程序Policy and Procedure政策和程序 At the time of stagefire一级火灾时1. Primary extinguishment of fire and then reporting to Fire Chief and GM by telephone将火灾初步扑灭后，然后电话报告防火责任人、酒店总经理。2. After completely extinguishing the fire, reporting in writing.将火灾完全扑灭后，将火灾详情记录下来。3. Under emergency circs call-up compulsory fire prevention team responsible for the area of fire point.紧急情况下召集义务消防队分派至火灾现场。4. Channeling of information of relevant departments: 通知各相关部门：CCTV Room Operator.消控中心-总机 MOD值班经理Assistant Manager/Security Manager, Engineering Manager.大堂副理/保安部经理，工程部经理 At the time of stagefire二级火灾时1. Taking primary actions, reporting by telephone.采取扑救行动，并同时电话报告防火责任人。2. After completely extinguishing the fire, reporting in writing.将火灾完全扑灭后，将火灾详情记录下来。3. Under emergency circs call up compulsory fire prevention team responsible for the area of the fire point and its immediate floor and adjacent floors.紧急情况下召集义务消防队、分派至火灾现场和火灾现场的相近楼层。4. Channeling of information to relevant departments: 通知各相关部门：CCTV Room Operator.消控中心-总机 MOD/GM值班经理/总经理Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：13Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Reporting System By Stage of Fire主题：火灾分级情况报告程序HOD/GM各部门负责人/总经理。5. Confidential broadcasting through emergency broadcasting system of CCTV Room, to dispatch all relevant persons to scene of fire.由消控中心紧急事故广播系统通知各相关人员至火灾现场。 At the time of stage fire三级火灾时1. Mobilize every member of compulsory fire prevention team.通知义务消防队的每一位成员。2. Emergency call-up of all the executives and staff for them to carry out given missions.紧急召集所有行政人员和员工分派工作任务。3. Inform guests and employees of the outbreak of fire through emergency broadcasting and inform all offices to escape to the assigned assembly bring with important data.通过应急广播通知所有的宾客和员工酒店发生火灾事故，通知各办公室带上重要资料，沿消防通道前去指定地点集合。4. The emergency broadcasting will be in English, Mandarin and Cantonese language.应急广播必须用英语、汉语、粤语，进行广播。 SCRIPT FOR BROADCAST FOR GUESTS ESCAPE(AT THE TIME OF STAGE FIRE)通知宾客疏散广播稿（三级火灾时）Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：14Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Text of Confidential Broadcast主题：应急广播Policy and Procedure政策和程序 Paging phoning will be done through Telephone Operator in the Telephone Room.总机房的话务员需做好调度的工作。* At the time of fire（At the fire Stage ）火灾发生的情况下*（三级火灾时） The emergency broadcasting will be in English, Mandarin and Cantonese language应急广播必须用英语、汉语、粤语，进行广播。 Broadcast Scripting 应急广播稿“I am the fire command of our hotel; a fire is now taking place. The fire is being extinguished by our in-house defense squad, but we encourage all of you to calmly evacuate for your own safety. Proceed to the ground floor through the fire escape stairway on each floor. Do not use the elevators.” “我是本酒店的消防总指挥，酒店现在发生火灾，我们正在对火灾进行扑救，为了确保您的安全，请各位保持镇定，在我们的指引下从最近的安全通道进行疏散。切勿使用电梯。”Policy & Procedure No.:政策程序编号：SEC/pp/01Date: May 27,2017日期：2017年5月27日Pages: 页数：15Originating Dept: Security Department发起部门；保安部Cc: All Departments分发：各部门 Subject: Emergency Stations and Duties主题：紧急事故各岗位人员职责Policy and Procedure政策和程序 Consider about the circumstances that the department heads not in. In case of absence of relevant Department Head, the assistant or person in charge will take over the responsibility automatically.应优先考虑各负责人不在的情况。在相关部门负责人缺席的情况下，助理或具体工作负责人将履行其职责。* General Manager总经理*- Move to the CCTV Room.将移至消控中心。- Listen to briefings by Resident Manager on situations concerning fire fighting activities and escape schedule, and determine a partial or complete escape.听取火灾现场总指挥对火灾扑救情况进行的汇报和疏散计划，由总经理决定是部分疏散还是整体进行疏散。- Direct the compulsory fire prevention team and issue necessary instructions.将安排义务消防队工作安排，并给予相关的工作指令。- Consult on fire fighting activities the escape plan in close liaison with Command Control Center or the scene of fire.与现场控制中心保持密切联系，并咨询了解火灾扑救情况。* MOD值班经理*- Move to CCTV Room.将移至消控中心。- Listen to briefing fro