商务英语基础.doc

商务英语基础中英文本对照Unit 1 Introducing Yorself-自我介绍公司成员：接待员：Geraldine 管理部门负责人：Jenny 销售部门负责人：Kate 销售和营销部的经理：DonBibury Systems总经理：Mr.Clive Harris 开发部负责人：Derek JonesNew words 生词reception n.接待处 receptionist 接待员 PC-personal computer 个人计算机photocopier 复印机 in-tray 公文栏 fax machine 传真机 coffee machine 煮咖啡壶Dialogue(一)Small Talk (寒暄)GERALDINE: Good morning. Bibury Systems. Can I help you? JENNY ROSS: Good morning, Geraldine.GERALDINE: Good morning, Jenny. Your newspapers and the post.JENNY ROSS: Thank youCLIVE HARRIS: Good morning, Jenny. Good weekend?JENNY ROSS: Excellent, thank you.CLIVE HARRIS: It is cold this morning.JENNY ROSS: Yes. Very cold.CLIVE HARRIS: Good morning, Geraldine.GERALDINE: Good morning, Mr. Harris. Your newspaper and your post.CLIVE HARRIS: Thank you very much.JENNY ROSS: Good morning, Kate.KATE MCKENNA: Good morning,(moring) Jenny. How are you?JENNY ROSS: Im fine, thank you.DON BRADLEY: Good morning, Jenny.JENNY ROSS: Good MORNING, Don.Dialogue(二）- Introducing Yoursself ( 自我介绍 )EDWARD GREEN: Good morning. My name s Edward Green. Im here to see Don Bradley.GERALDINE: Ah yes. One moment, please.GERALDINE: Hello. Jenny, Edward Green is in reception. Please, sit down.EDWARD GREEN: Thank you.JENNY ROSS: Are you Edward Green?EDWARD GREEN: Yes.JENNY ROSS: Im Jenny Ross. How do you do? （第一次见面的问候）EDWARD GREEN: Hello. Pleased to meet you.(gald to see you ) （第一次见面的问候）JENNY ROSS: Welcome to Bibury Systems.EDWARD GREEN: Thank you.JENNY ROSS: Im the Head of Administration in the Marketing Department. My boss is Don Bradley. Well. our boss is Don Bradley! Let me show you the department.Dialogue(三）-Show Sb. Around the departments (带某人参观各部门)JENNY ROSS: This is the Marketing Department. This is my desk. Er.thats Dons office. Hes not here at the moment（now).And this is your desk. Telephone. PC. In-tray. Let me take your coat.EDWARD GREEN: Thanks.JENNY ROSS: Over here is the stationery cupboard. Papers. Files. Pencils, etc. Help yourself to what you need.Here is the photocopier.And here is the fax machine.And this is the coffee machine.Would you like a cup of coffee?EDWARD GREEN: No, thanks.Dialogue（四）- Introducing Colleagues介绍同事JENNY ROSS: Kate, this is Edward Green. Hes our new Marketing Executive.KATE MCKENNA: Ah, yes. Edward. Hello. Welcome to Bibury Systems Marketing Department. excuse meKATE MCKENNA:Hello, Kate Mckenna.EDWARD GREEN: What is Kates job?JENNY ROSS: She is Head of Sales. Shes good.EDWARD GREEN: Where does she fit into the company structure?JENNY ROSS: Heres the company structure. You see Don is Sales and Marketing Director and is on the Board. Kate reports to Don. You are here and you report to Don.（公司架构是这样的。堂是销售和市场营销总监，是董事会的成员。凯特向堂报告工作。你的位置在这儿，你向堂报告工作。）New words and experssionsHead of Sales 销售部负责人The Sales Department 销售部Marketing Executive 营销员The Marketing Department 营销部Sales and Marketing Director销售和营销部的经理 R&D-Research and Development研究和开发部Research Assistant研究助理 product产品 product range 产品总类 prototype样品（特指没上市的样品）Sample样品The company structure公司结构Dialogue （五）JENNY ROSS: This is the boardroom. And here we have a range of products. Our toys.Come on, lets go to the R & D workshop.EDWARD GREEN: Im sorry. R & D?JENNY ROSS: Thats Research and Development.EDWARD GREEN: Ah, right.GERALDINE: .Thank you for calling. Goodbye.JENNY ROSS: The Managing Directors office is on the first floor(ground floor). Clive Harris. We call him Clive.Ah, this is Clives secretary, Sally.EDWARD GREEN: hello.JENNY ROSS: And you have met Geraldine, our receptionist?GERALDINE: Hi.JENNY ROSS: So, this is the Research and Development Department.。This is Bob and thats Pete. They are Research Assistants.And through here is Derek Jones office.He has a team of six people.Derek, this is Edward Green. Hes our new.DEREK JONES: Please.JENNY ROSS: Oh, youre busy. Sorry.DEREK JONES: No. Please wait.There. Finished. Good. Do you like it? EDWARD GREEN: Errr. What is it?DEREK JONES: Its a toy. Its a new electronic toy.。EDWARD GREEN: Its very good. Edward Green. Pleased to meet you.DEREK JONES: Derek Jones. Welcome to Bibury Systems.EDWARD GREEN: Thank you.DON BRADLEY: Edward Green starts today.Hes the new Marketing Executive.CLIVE HARRIS: Oh yes. Is he good?DON BRADLEY: I dons know. Hes young.Hes intelligent. He is well-qualified, but of course he has no experience.（他很合乎条件，但就是没经验。）DEREK JONES: So, thats the existing product range.This is a very new product. In fact, this is a prototype.EDWARD GREEN: What is it?DEREK JONES: Its a called Big Boss.EDWARD GREEN: Big Boss? What does it do?DEREK JONES: Ahah! Look: SayHello, Big Boss.EDWARD GREEN: Hello, Big Boss.DEREK JONES: No, no. Into the microphone.EDWARD GREEN: Hello, Big Boss.DEREK JONES: Try again.EDWARD GREEN: Hello, Big Boss.BIG BOSS: Hi. Edward. Welcome to Bibury Systems.CLIVE HARRIS: What do you think, Don?DON BRADLEY: I dont like this design.CLIVE HARRIS: I agree. Its not good.I like this one. He looks angry.DON BRADLEY: Yes, I think it is very funny.DEREK JONES: What do you think? EDWARD GREEN: What about glasses?DEREK JONES: That is very good.DEREK JONES: Good idea! Brilliant!(Unit 2 -Answering the phone如何使用电话）一、New wordsand expressions生词和短语telephone /phone n.电话, 电话机v.打电话telephone number电话号码switchboardn.交换台/总机extension 分机 direct line 直线 confidentialadj.机密的/秘密的mobile phone 移动电话cell phone availableadj.有效的，可以得到的如何使用电话1.I would like to speak to2.Can I speak to3.Can I talk to （1，2，3 打电话，我要找）4.Can I ask whos calling? （4 接电话，请问谁打电话？）5.Can I take a message? (5 接电话，我能给你捎个口信吗)6.Hang on(hold on) （6不要挂断电话）7.Youve got the wrong number! （7 你拨错号码了/你打错了）Dialogue(一）EDWARD GREEN: Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.（你好，我是爱德华格林。请史密斯先生接电话。）SMITHS SECRETARY: I am sorry, but Mr.Smith isnt available.对不起，史密斯先生现在不在。EDWARD GREEN: Okay. Ill ring back. Does Mr. Smith have a direct line?（那好吧。我再打过来。史密斯先生有直线电话吗？）SMITHS SECRETARY: Im sorry but the number is confidential.对不起，号码保密。EDWARD GREEN: Okay. Thank you.JENNY ROSS: Its very difficult to speak to Mr. Smith. EDWARD GREEN: Yes, I know.Dialogue（二）NOVO RECEPTIONIST: Good morning, RUYJ Advertising.DON BRADLEY: Good morning. This is Don Bradley. Can I talk to Phil Watson, please?NOVO RECEPTIONIST: What company are you from please?DON BRADLEY: Bibury Systems.NOVO RECEPTIONIST: Ill put you through. DAVE Phil Watsons phone.DON BRADLEY: Good morning. Can I talk to Phil, please?DAVE: Can I ask whos calling please?DON BRADLEY: Don Bradley from Bibury Systems.DAVE: Well, Mr. Bradley, Im afraid Phils not in the office at the moment.Can I take a message or would you like to ring him on his mobile (cell)phone? DON BRADLEY: Ill try his mobile. Can I have the number please?DAVE: 0802 54377DON BRADLEY: Just let me checkthat. Zero eight zero two five four three double seven.DAVE: Thats it.DON BRADLEY: Thanks.PHIL WATSON: Hello. Phil Watson.DON BRADLEY: Hello. Phil, this is Don Bradley.PHIL WATSON: Hello, Don. Sorry to keep you waiting. How are you?DON BRADLEY: Im fine, thanks. Can we meet? We have a new product and I want you to see it.Dialogue（三）SMITHS SECRETARY: Hello, Mr. Smiths office. EDWARD GREEN: Hello, my name is Edward Green from Bibury Systems. I rang earlier. I would like to speak to Mr. Smith, please. SMITHS SECRETARY: Im afraid Mr. Smith is not in the office at the moment. Can I ask what it is about? EDWARD GREEN: It is very important. I represent Bibury Systems. Were got a new product and I want Mr. Smith to see it. SMITHS SECRETARY: Please send the product specifications by mail, Mr. Green.EDWARD GREEN: I would like Mr. Smith to see the product and would like to talk to Mr. Smith direct. When is a good time to call? SMITHS SECRETARY: You could try ringing this afternoon. EDWARD GREEN: Thank you. Goodbye.Dialogue（四）DEREK JONES: Yes. CALLER: Can I speak to Peter? DEREK JONES: Peter Hill? CALLER: No. Peter Toyama. DEREK JONES: There is no one here called Peter Toyama.： CALLER: Is that extension 367? DEREK JONES: No, youve got the wrong number. This is 412. CALLER: Im sorry. Could you put me back to the switchboard? DEREK JONES: Yes, hang on.(hold on) EDWARD GREEN: Hello, this is Edward Green. I rang earlier. I would like to speak to Mr. Smith, please. SMITHS SECRETARY: Im afraid that Mr. Smith is in a meeting. EDWARD GREEN: Is he free later this afternoon? SMITHS SECRETARY: I dont think so. Mr. Smith is very busy at the moment. EDWARD GREEN: Ill right again tomorrow.SMITHS SECRETARY: I am afraid Mr. Smith isnt in the office tomorrow. Dialogue（五）CLIVE HARRIS: Clive Harris.KATE MCKENNA: Clive, its Kate.CLIVE HARRIS: Hello Kate.KATE MCKENNA: Are you busy? CLIVE HARRIS: No, why? KATE MCKENNA Ive got the sales report and I have all the figures ready for the presentation to Mr. Sakai. Do you want to see them? GERALDINE： Good morning, Bibury Systems. How can I help you? MR.SAKAI: Hello. My name is Sakai. I would like to speak to Mr. Harris, please.GERALDINE: Please hold the line, Mr. Sakai. Ill put your through. CLIVE HARRIS: Hello. GERALDINE: Mr. Sakai is on the line. CLIVE HARRIS: Put him through .sorry Kate, I must go. I have a very important call. Ill talk to you later. Hello, Mr. Sakai MR. SAKAI: Hello, Mr. Harris, how are you? CLIVE HARRIS: Im very well, thank you. How are you? MR. SAKAI: Im fine. Im calling about our meeting. CLIVE HARRIS: Yes? New wordsand expressions生词和短语sales report销售报告catalogue商品目录to publish出版voice-activated用声音启动Ill put you through我帮你接通电话 Can I take a message?要留口信吗？Can I ask him to call you back?我要让他给你回电吗？Dialogue（六）GERALDINE: Hello, Bibury Systems. How can I help you? Could I ask whos calling please? （接电话）Im afraid her extension is busy at the moment, Mr. Clark. Will you hold, or can I take a message? Okay, thats fine. Ill ask her to call you back. Dialogue（七）JENNY ROSS: Good night, Edward. EDWARD GREEN: Good night. I am going to phone Mr. Smiths number once again. JENNY ROSS: Good luck! EDWARD GREEN: Its six oclock ?Maybe Mr. Smith is still at work. Maybe his secretary isnt there. JENNY ROSS: I dont thinkEDWARD GREEN: Just waitAh Mr. Smith? My name is Edward Green.MR. SMITH: Yes.EDWARD GREEN:You dont know me but I work in Don Bradleys office at Bibury SystemsMR. SMITH: Yes?EDWARD GREEN:MR. SMITH: Yes.EDWARD GREEN: I spoke to your secretary today.MR. SMITH: Yes?EDWARD GREEN: You publish your catalogue this month. And we have an exciting new product.MR. SMITH: I have all products I need.EDWARD GREEN: I would like you to have a word with Big Boss. MR. SMITH: Im sorry?EDWARD GREEN:Ill put our new product on the line now.BIG BOSS :Hello, Mr. Smith. My name is Big Boss. I am eighteen inches high! I am voice-activated and I want to be in your catalogue. Unit 3 Making appointments- 确定约会一、Dialogue（一）EDWARD GREEN: So, Mr. Smith, when can we meet? MR. SMITH: I m busy all next week. EDWARD GREEN: Maybe the week after? MR. SMITH: Talk to my secretary. EDWARD GREEN: You print your catalogue this month, don t you? MR. SMITH: Yes. EDWARD GREEN: Could you possibly see the product this week? It won t take long. （语气非常委婉 very polite ）MR. SMITH: Okay. Be here Wednesday morning.eight sharp! I ll give you twenty minutes. ( 祈使句，命令语气) EDWARD GREEN: Thank you Mr. Smith. I ll see you on Wednesday morning at 8 o clock.JENNY ROSS: Well done! 做的好!二、短语和句型 （如何约会：建议一个时间如果被拒绝建议另外一个时间对方接受的话重复一遍以确认）When can we meet? Im busy today Imvery busy this weekIt will take an hour It will take ten minutes It wont take long.Ill see you on Wednesday at eight oclock. I arrive at 3 sharp.to set up a meeting /to arrange a meeting 安排会议/会面 itinerary旅行计划/旅行日程Dialogue（二）CLIVE HARRIS: Good morning. Geraldine. GERALDINE: Good morning, Mr. Harris. CLIVE HARRIS: Jenny, could you ring up Mr. Sakai s office in Japan? We need to set up a meeting.Not this week.but the meeting must be before November 3rd. I d like Kate, Don Bradley and Derek to be there. CLIVE HARRIS: Clive Harris. DEREK JONES: Clive, it s Derek. CLIVE HARRIS: Hello, Derek. What can I do for you? DEREK JONES: Could you come down to the development workshop for a second? CLIVE HARRIS： Derek, I m busy. DEREK JONES: Come on. It ll take ten minutes. CLIVE HARRIS: Alright I ve got five minutes. I m seeing Kate Mckenna at eleven. Dialogue（三）JENNY ROSS:could I speak to Mr. Sakai s secretary. This is Jenny from Bibury Systems in the UK. Mr. Harris would like to arrange a meeting with Mr. Sakai. I wonder if you could check Mr. Sakai s European itinerary. Dialogue（四）GERALDINE: Yes.I will make sure he gets the message.Alright.goodbye. Ah, Mr. Harris, I ve just had a call from Mr. Peter s secretary. I m afraid he s going to be fifteen minutes late for his appointment this afternoon. CLIVE HARRIS: Okay. That s no problem. GERALDINE: Good morning, Bibury Systems.GERALDINE: Well, Mr.Green can see you at eleven o clock on Monday. Is that alright?No, I m sorry, on Tuesday he has a meeting in the morning. Is the afternoon possible?Alright. Thank you.New wordsand expressions生词和短语launch date产品上市日 schedule安排时间 deadline 最后期限 miss an opportunity错过机会on schedule按计划完成 meet the deadline按时完工Dialogue（五）DEREK JONES: What do you think? CLIVE HARRIS: We ll miss the launch date. DEREK JONES: No, it ll be on schedule. CLIVE HARRIS: February 15th? DEREK JONES: It will be ready for February 15th. CLIVE HARRIS: We must meet the deadline. Dialogue（六）JENNY ROSS: Kate! Have you got a minute? KATE MCKENNA: What s wrong, Jenny? JENNY ROSS: I have a problem. I am trying to arrange the meeting with Mr. Sakai，He is in the UK for these three days。The first, the second and the third of November, but he is only available on the first and the second.that s the Monday and the Tuesday. Clive Harris is in Scotland on the Tuesday and Don can make Monday morning.and you and Derek are both in meetings on Monday afternoon，What am I to do?KATE MCKENNA: Set up an evening meeting? JENNY ROSS: No, Mr. Sakai s secretary says he has dinner engagements on the second and the third.KATE MCKENNA: Monday evening? JENNY ROSS: Mr. Sakai arrives at the airport at nine o clock on Monday morning and it s a nine hour flight. Monday evening is not a good time for the meeting，He ll be jet lagged. KATE MCKENNA: Then Derek and I will have to change our arrangements. Change our ten o clock meeting with Mr. Clark. Make it at half past eight on the 4th. JENNY ROSS: You re giving a dinner party on the 4th. KATE MCKENNA: Eight-thirty a.m., not eight-thirty p.m. JENNY ROSS: That s going to be a long day. EDWARD GREEN: Good Morning! KATE MCKENNA: Hi, Edward. How s it going? EDWARD GREEN: It s going very well! KATE MCKENNA: You look very happy.EDWARD GREEN: I am happy. I met Mr. Smith this morning at eight-thirty. KATE MCKENNA: That s very good. And? EDWARD GREEN: Mr. Smith liked Big Boss. KATE MCKENNA: Good.EDWARD GREEN: But he didn t like the name.KATE MCKENNA: Why not?EDWARD GREEN: He says Big boss isn t a good name.He wants to call it Tycoon Tim. But he thinks Big Boss will sell. KATE MCKENNA: Well done! It s your first marketing success. Unit 4 Receiving visitors 接待来访者Dialogue（一）KATE MCKENNA: You know Mr. Sakai is coming at ten o clock, don t you, Jenny?JENNY ROSS: Yes, I do. It s an important meeting, isn t it? KATE MCKENNA: And the slides are ready, aren t they? JENNY ROSS: Yes, they are. KATE MCKENNA: And you have checked the monitor, haven t you? JENNY ROSS: Yes, Kate, I have. KATE MCKENNA: Sorry, Jenny, it really is very important. DON BRADLEY: Good morning! JENNY ROSS: Hello, Don. DON BRADLEY: Is everything ready for the big day? JENNY ROSS: I think so. KATE MCKENNA: Don, I m worried about the last part of the presentation. Can we talk? 二、生词和短语1.Thank you very much for collecting me. 非常感谢你能来接我2. Its a pleasure. 非常荣幸 3.Dont mention it. 不客气4.Its good of you to visit us. 5.Thank you for sparing the time 感谢你能抽出时间display unit展览品rough desigen初步设计make an impact制造影响efficient效率高的to employ雇佣staff职员full-time staff全工作日的职员 casual staff临时工Dialogue（二）MR. SAKAI: Thank you very much for collecting me.非常感谢你来接我。CLIVE HARRIS: It s a pleasure. Don t mention it.乐意效劳。没什么的。CLIVE HARRIS: Is your hotel okay? MR. SAKAI: Yes, thanks. It s fine. CLIVE HARRIS: It is good of you to visit us. Thank you for sparing the time. I know you have a busy itinerary.谢谢你抽出时间来，我知道你的行程很紧。MR. SAKAI: It s a pleasure, Mr. Harris. I enjoy coming to Britain. And I am looking forward to my visit to Bibury Systems.CLIVE HARRIS: It s kind of you to say so. We ll do our best to make your visit worthwhile.我们会尽一切努力使你的来访有价值。Dialogue（三）DON BRADLEY: You re seeing Phil Watson at twelve o clock about the display unit design.Do you understand the problem? EDWARD GREEN: No, I don t. DON BRADLEY: These are the rough designs. Choosing the right colour is very important. EDWARD GREEN: Sorry, could you explain what you mean? DON BRADLEY: Well, we need different colours. EDWARD GREEN: Ah, do you mean stronger colours? DON BRADLEY: Yes, I do. This display unit must make an impact. It s very important. It must look right for the launch.。It must look exciting. EDWARD GREEN: I understand.DON BRADLEY: Well, make sure that Phil unders