怎样回复第一次客人的询盘.doc

如何回复买家的第一次询盘一：针对所有产品询价的邮件回复，交向客户做公司简介Dear customer,This is XiaoA, the sales supervisor from HongKong XXX international group, its very nice to contact with you.We are very pleased to receive your below email, thanks for your interesting and kind attention. XXX international group was established in 2001, but with ten years of valuable experience in the rubber mainly engaged in manufacturing various rubber products, motors and accessories. Pls visit our website: to check more and detailed items.Enclosed pls find our products poster and specifications for your reference. We are the real munufacturer of auto accessories in China, we also accept OEM/ODEM order and package.If you have any interesting onour products, pls feel free to let me know,we will provide you the best price and service.Best regards,XiaoA 二：针对某款产品询价的邮件回复参考模板 - A:Dear customer, This is XiaoA, the sales supervisor from XXX Industry Co., Limited, its very nice to contact with you.We are very pleased to receive your below enquiry about Rearview Mirror, thanks for your interest and kind attention.Model #XY-010 Rearview Mirror is our newmodel and very hot sellproductwhich has perfect design and two colors(blue, light blue) options for customers/ Model #XY-090 car key camerais our hot sellproductwhich has perfect design and very good quality. Enclosed pls find our best quote and detailed specification(products catalogue), you can find more products from it.If you have any interest and need samples for testing, pls feel free to let me know. We are looking forwardyour soonest feedback.Best regards,XiaoA 参考模板 - B:Dear customer,This is XiaoA, the sales supervisor from XXX Industry Co., Limited, its very nice to contact with you.We are very pleased to receive your below email, thanks for your interest and kind attention. XXX is the professional manufacturer of security system products in China, specializes in the development and promotion of Mini-Camera program in various appearances such as MP3, Lighter, Digital Watch, Sunglasses, Button, USB Flash Drive, Mini pen, ID Card, Car Key, Car DVD and Car GPS. Pls visit our website: to check more and detailed items.Regarding toCar DVD , pls see the specification as below:TD717:7 inch car DVD player Detachable Face TouchScreen/BLUETOOTH RDS/Ipod control/USB/SD car DVD/ car video/7Model numberTD717Title: 7 inch car DVD player Touch Screen double din detachable face /touchscreen/BLUETOOTH/TV/USB/SD/RDS/FM/AM/Ipod control car DVD/car Video/ in dash car DVDMain Function: Touchscreen/bluetooth/TV/SD/USB/RDS/FM/AM/Ipod control/detachable face panelGeneral information:Screen Typesharp TFT touch screen removable/detachable face panel/ face offScreen size7 inchAspect Ratio16:9 or 4:3TV systemPAL/ NTSC/AUTOResolution480(H)x3(RGB) x234(V) pixelsPower DC 10.8V-15.8Vworking temperature 0 - 60CLoad dependence4 ohmweight3.0kgDimensions 178(W) x 169(L) x 100(H)mm Audio Information:Power output4 x50WMax. output level2Vrms(+_3dB)FM frequency87.5-108MHz AM frequency522-1611KHzVideo information:Video System PAL/ NTSCDefinition500linesSignal noise ratio 90dBVidio output level1.0Vp-p75 OHM3D displayerYESLanguages( OSD)English, French, German, Spanish, Portuguese, Japanese, ChineseLanguages( Subtitle)English, French, German, Spanish, Portuguese, Japanese, Chinese and LatinFormat compatibleDVD/DVD-R/DVD-RW/CD/VCD/MP3/CD/CD-R/CD-RW/MPEG4/SVCD/Xvid/Jpegs/DivxAdditional information:BluetoothA2DP,touchscreen keypad, volume control, dail and answer callIpodsupport ipod and screen controlGPSOptional, can built-in Payment Information:Payment methodpaypal, T/T or L/CMOQ:1DropshipAvailableWarranty1 YearLead timeSample available any time, bulk orders T.B.CShipping MethodTNT/Fedex/DHL/UPS or Shipping companyIf you have any interest, pls feel free to let me know. We are looking forward to hearing from you soon. Best regards,XiaoA 三：针对OEM/ODM产品询价的邮件回复Dear customer, This is XiaoA, the sales supervisor from XXX Industry Co., Limited, its very nice to contact with you.We are very pleased to receive your below enquiry about xxx, thanks for your kind attention.However, we are sorry to tell you that we have no the same Gps DVD model you sent to me,but wevepromoted our new model #XY-070DVDwhichis our hot sell product withperfect design and very good quality. Enclosed pls find our best quote and detailed specification(products catalogue), you can find more products from it. But if you insist on your own model, we can still open the new tooling for you, as we have strong R&D capability and accept OEM/ODM orders.If you have any interest and need samples for testing, pls feel free to let me know. We are looking forwardyour soonest feedback.Best regards,XiaoA 4. ：针对非我司产品的询价的邮件回复参考模板 - A:Dear customer,This is XiaoA, the sales supervisor from XXX Industry Co., Limited, its very nice to contact with you.We received your below enquiry aboutWaterproofing material, but can you advise whats the products exactly? Are they car cover or waterproof? And can you send us some products photos and specifications which you are looking for?Best regards, XiaoA 参考模板 - B:Dear customer,This is XiaoA, the sales supervisor from XXX Industry Co., Limited, its very nice to contact with you.We received your below enquiry. However, we are not the watchfactory, we arethe professional manufacturer of security system products in China, specializes in the development and promotion of Mini-DV program in various appearances such as MP3, Lighter, Digital Watch, Sunglasses, Button, USB Flash Drive, Mini pen, ID Card, Car Key, Car DVD and Car GPS. If you are intrerested in our products, pls visit our website: to check more and detailed items. We are looking forward to hearing from you soon. Best regards,Xiao A 五：打样规则：Dear customer ,Nice to get yourprompt feedback, tks a lot.We really would like to support your business with ourperfect serviceand good quality products. Thanks for your interest in our Car DVD. However, in order to control our factory cost, weve set the sample policy long timefor each customer: Sample(1-5PCS) should be charged 130% of the unit price, but the sample fee could be refunded after placing new order(qty reaches 500Pcs, MOQ: 50Pcs). So if you would like the sample for testing or show, we will send you after you paid the sample fee total, but donot worry about it because we will refund the money after you placing new order. I think it deserves to pay this sample, because our good quality product will not make you disappointed.We sincerely hoping could start business with youin coming days soon. If its ok, pls advise your shipping address and Fedex account no., we will arrange the sample after your paying, tks a lot.Best regards,XiaoA 六：客人觉得产品价钱和运费过高，应该如何回复：Dear customer ,I am sorry, the shipping cost is lower than the fact, the total G.W of the goods would be around 30Kgs, and i asked the cheapest shipping company for you.For the products price, what we quoted to you is our lowest price, our goods has very good qualtiy which cannot be compared with the rubbish goods from other factories. I believe you will be very happy to see our perfect quality goods and considerate service.Aboved pls double check, i am waiting for your feedback, tks.Best regards,XiaoA 七：不确定客人是否找的是我们公司所生产产品种类，应该如何回复：Dear customer ,This is XiaoA, sales supervisor from our company.Weve received below email from you, pls note we are the professional manufacturer of security system products in China, specializes in the development and promotion of Mini-Camera program in various appearances such as MP3, Lighter, Digital Watch, Sunglasses, Button, USB Flash Drive, Mini pen, ID Card, Car Key, Car DVD and Car GPS. etc. Pls visit our website: XXX. to check more and detailed items.Pls double check if you are looking this kind of products. If you have any interest about our products, pls feel free to let me know.Best regards,XiaoA 八：客户不愿意支付首次样品费及运费，应该如何回复：Dear customer,This is XiaoA.I am sorry to tell you that our company has the sample policy:1. Sample(1-5PCS) should be charged 130% of the unit price, but the sample fee could be refunded after placing new order(qty reaches 500Pcs, MOQ: 500Pcs). 2. Sample shipping chgarge should be freight collected or prepaid by customer.If anybody donot wanna to paying for the samples, that will be fine, its no neccessary to make any business with each other, because the customer cannot afford any cost on future business. We donot like that kind of customer,because wedonot seehis sincerity and honesty to do business.Best regards,XiaoA 九：向潜在客户进一步推荐公司的产品，宣扬公司的研发能力：Dear customer,I sent your photos of car key camera to our enginee